The report of Global Service Delivery Automation (SDA) Market by Component (Solution and Services) Type (Business Process Automation and IT Process Automation), Industry Vertical, (Banking Financial Services and Insurance, Healthcare and Life Sciences, IT and Telecommunication, Energy and Utilities, Manufacturing, Transportation, Retail, Education, Government & Defence and Others), and Organization Size (Large Enterprises and Small Medium Enterprises), By Region (North America, APAC, Europe, ME & Africa and South Africa) is expected to reach at USD xx Mn by 2027 at a CAGR of xx% over the forecast period 2020-2027.
Digital transformation strategies and developments such as cloud migration and business mobility have also greatly increased the attack surface in many organisations. Automation helps allow a digitally equipped organisation or business to transform service delivery and operations to bring cost savings, accuracy, and efficiency to the next level. As the need for cost-cutting and customer loyalty increases, the companies providing automation services are growing and the current giants in this sector face tough competition.
However, work from home culture has been adopted by the organizations due to the novel Covid-19 leads to demand in the Service Delivery Automation (SDA). IoT creates the need for more identities to be handled exponentially than what the current service delivery solutions. Therefore, patch solutions enables SMEs and large companies to offer reliable, frictionless and enhanced user experience which drives the growth of the global Service Delivery Automation (SDA) market. Some of the companies are merging with emerging players such as UiPath acquired of StepShot that would accelerate customers automation processes by enabling them to quickly and easily record, document, and share processes, as well as automate key steps in robot creation.
By geography, global Service Delivery Automation (SDA) market is segmented into North America, APAC, Europe, ME & Africa and South Africa. Among these, North America held the highest market share of xx% in 2019 and is expected to keep its dominance over the forecast period owing to the presence of major IT and software market players in this region. The service in the market in APAC is forecasted to expand at a significant pace on account of the growing digitization across the enterprises and rapid adoption of IoT, cloud computing, artificial intelligence.
Report covers in-depth analysis of key development, marketing strategies, supply-side and demand side indicators and company profiles of market leaders, potential players and new entrants. Some of the key players covered in this market are IBM Corporation, Xerox Corporation, Blue Prism Group PLC, Automation Anywhere, Inc., Broadcom, UiPath, Celaton Ltd, Exilant Technologies Pvt. Ltd, IPsoft Inc., Openspan Pvt. Ltd., Sutherland Global Services, Inc., Arago US, Inc. amongst others. These key players are adopting various organic and inorganic growth strategies such as merger& acquisitions, joint ventures, collaborations, expansion, new product launches and patents to increase their regional presence and business operations.
Maximize Market Research, a global market research firm with a dedicated team of specialists and data has carried out extensive research about the Global Service Delivery Automation (SDA) Market. The report encompasses the market by different segments and regions, providing an in-depth analysis of the overall industry ecosystem, useful for making an informed strategic decision by the key stakeholders in the industry. Importantly, the report delivers forecasts and share of the market, further giving an insight into the market dynamics, and future opportunities that might exist in the Global Service Delivery Automation (SDA) Market. The driving forces, as well as considerable restraints, have been explained in depth. In addition to this, competitive landscape describing the strategic growth of the competitors has been taken into consideration for enhancing market know-how of our clients and at the same time explain Global Service Delivery Automation (SDA) Market positioning of competitors.
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