Service Delivery Automation (SDA) Market size is expected to reach US$ 14.35 Bn. by 2029, at a CAGR of 24.66% during the forecast period.Service Delivery Automation (SDA) Market Dynamics:
Service delivery automation (SDA) is a general concept where a set of human activities are automated by technology in a company or IT process. SDA is simply a capacity to complement legacy technology with automated technologies that can simplify justified business cases and reduce disruption. SDA may be used to collect relevant information on websites, to manage purchase orders and invoices, to verify suspicious transaction patterns, to manage databases and to delete IDs and passwords, among others. Many companies are seeking solutions for this, providing information on risk management, designing security strategies, and providing some security from software vulnerabilities. Increasing vulnerability, growing usage of automation solutions, high profile attacks and government regulation in security policies are expected to fuel the market over the forecast period.To know about the Research Methodology :- Request Free Sample Report The report covers an in-depth analysis of COVID-19 pandemic impact on Global Service Delivery Automation (SDA) Market by region and on the key players revenue affected till July 2021 and expected short term and long-term impact on the market. The corporate data breaches are a frequent occurrence to which many government and large scale business networks have been effectively targeted by cybercriminals. The companies are focusing on to secure employee identification and access to prevent the data exposure and insider attacks when credentials are stolen or lost. However, factors such as budgetary constraints such as high installation cost coupled with maintenance costs and for Type of patch software and lack of knowledge about the solutions pose a restraint for the market growth over the forecast period. Global Service Delivery Automation (SDA) Market is segmented by component, by Type, industry vertical, organization size, and by region. By component, solution is anticipated to account for a major share during the forecast period in 2021 and is expected to keep its dominance over the forecast period owing to the increasing Type of third party applications. By Type, Business Process Automation held the highest market share in 2021 owing to the broadening demand to automate generic and industry-specific processes. By industry vertical, IT & Telecommunications segment held the highest market share in 2021 and is expected to keep its dominance over the forecast period. This is because of automation of 80% of the services so that the remaining 20% which are more complex and custom can be given the expertise. By organization size, large organization segment held the largest market share due to the large investments on requirements on the GDPR solutions and services. By geography, global Service Delivery Automation (SDA) market is segmented into North America, APAC, Europe, MEA & Africa and South Africa. Among these, North America held the highest market share of 24.66% in 2021 and is expected to keep its dominance over the forecast period owing to the presence of major IT and software market players in this region. The service in the market in APAC is forecasted to expand at a significant pace on account of the growing digitization across the enterprises and rapid adoption of IoT, cloud computing, artificial intelligence. Report covers in-depth analysis of key development, marketing strategies, supply-side and demand side indicators and company profiles of market leaders, potential players, and new entrants. Key players operating in this market are adopting various organic and inorganic growth strategies such as merger & acquisitions, joint ventures, collaborations, expansion, new product launches and patents to increase their regional presence and business operations. The objective of the report is to present a comprehensive analysis of the Global Service Delivery Automation (SDA) Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors of the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analysed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Service Delivery Automation (SDA) Market dynamics, structure by analyzing the market segments and project Global Service Delivery Automation (SDA) Market Clear representation of competitive analysis of key players by price, financial position, Product portfolio, growth strategies, and regional presence in the Global Service Delivery Automation (SDA) Market the report investor’s guide.
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Global Service Delivery Automation Market Report Coverage Details Base Year: 2021 Forecast Period: 2022-2029 Historical Data: 2017 to 2021 Market Size in 2021: US $ 2.46 Bn. Forecast Period 2022 to 2029 CAGR: 24.66% Market Size in 2029: US $ 14.35Bn. Segments Covered: by Component •Solution • Services by Type • Business Process Automation • IT Process Automation by Organisation Size • Large Enterprises • Small Medium Enterprises by Industry Vertical •Banking Financial Industry Vertical and Insurance • Healthcare and Life Sciences • IT and Telecommunication • Energy and Utilities • Manufacturing • Transportation • Retail • Education • Government & Defence • Others Service Delivery Automation (SDA) Market, by Region
• North America • APAC • Europe • ME & Africa • South AfricaService Delivery Automation (SDA) Market Key Players are:
• IBM Corporation • Xerox Corporation • Blue Prism Group PLC • Automation Anywhere, Inc • Broadcom • UiPath • Celaton Ltd • Exilant Technologies Pvt. Ltd • IPsoft Inc • Openspan Pvt. Ltd • Sutherland Global Services, Inc • Arago US, IncFrequently Asked questions
1. What is the market size of the Global Service Delivery Automation Market in 2021? Ans. The market size Global Service Delivery Automation Market in 2021 was US$ 2.46 Billion. 2. What are the different segments of the Global Service Delivery Automation Market? Ans. The Global Service Delivery Automation Market is divided into Component, Application and Type. 3. What is the study period of this market? Ans. The Global Service Delivery Automation Market will be studied from 2021 to 2029. 4. Which region is expected to hold the highest Global Service Delivery Automation Market share? Ans. The Asia Pacific dominates the market share in the market. 5. What is the Forecast Period of Global Service Delivery Automation Market? Ans. The Forecast Period of the market is 2022-2029 in the market.
Global Service Delivery Automation (SDA) Market 1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: Global Service Delivery Automation (SDA) Market Size, by Market Value (US$ Mn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7. Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. Global Service Delivery Automation (SDA) Market Analysis and Forecast 7. Global Service Delivery Automation (SDA) Market Analysis and Forecast, by Component 7.1. Introduction and Definition 7.2. Key Findings 7.3. Global Service Delivery Automation (SDA) Market Value Share Analysis, by Component 7.4. Global Service Delivery Automation (SDA) Market Size (US$ Mn) Forecast, by Component 7.5. Global Service Delivery Automation (SDA) Market Analysis, by Component 7.6. Global Service Delivery Automation (SDA) Market Attractiveness Analysis, by Component 8. Global Service Delivery Automation (SDA) Market Analysis and Forecast, by Type 8.1. Introduction and Definition 8.2. Key Findings 8.3. Global Service Delivery Automation (SDA) Market Value Share Analysis, by Type 8.4. Global Service Delivery Automation (SDA) Market Size (US$ Mn) Forecast, by Type 8.5. Global Service Delivery Automation (SDA) Market Analysis, by Type 8.6. Global Service Delivery Automation (SDA) Market Attractiveness Analysis, by Type 9. Global Service Delivery Automation (SDA) Market Analysis and Forecast, by Industry Vertical 9.1. Introduction and Definition 9.2. Key Findings 9.3. Global Service Delivery Automation (SDA) Market Value Share Analysis, by Industry Vertical 9.4. Global Service Delivery Automation (SDA) Market Size (US$ Mn) Forecast, by Industry Vertical 9.5. Global Service Delivery Automation (SDA) Market Analysis, by Industry Vertical 9.6. Global Service Delivery Automation (SDA) Market Attractiveness Analysis, by Industry Vertical 10. Global Service Delivery Automation (SDA) Market Analysis and Forecast, by Organization Size 10.1. Introduction and Definition 10.2. Key Findings 10.3. Global Service Delivery Automation (SDA) Market Value Share Analysis, by Organization Size 10.4. Global Service Delivery Automation (SDA) Market Size (US$ Mn) Forecast, by Organization Size 10.5. Global Service Delivery Automation (SDA) Market Analysis, by Organization Size 10.6. Global Service Delivery Automation (SDA) Market Attractiveness Analysis, by Organization Size 11. Global Service Delivery Automation (SDA) Market Analysis and Forecast, by Region 11.1. Introduction and Definition 11.2. Key Findings 11.3. Global Service Delivery Automation (SDA) Market Value Share Analysis, by Region 11.4. Global Service Delivery Automation (SDA) Market Size (US$ Mn) Forecast, by Region 11.5. Global Service Delivery Automation (SDA) Market Analysis, by Region 12. Global Service Delivery Automation (SDA) Market Analysis 12.1. Key Findings 12.2. Global Service Delivery Automation (SDA) Market Overview 12.3. Global Service Delivery Automation (SDA) Market Forecast, by Component 12.3.1. Solution 12.3.2. Services 12.4. Global Service Delivery Automation (SDA) Market Forecast, by Type 12.4.1. Business Process Automation 12.4.2. IT Process Automation 12.5. Global Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 12.5.1. Banking Financial Industry Vertical and Insurance 12.5.2. Healthcare and Life Sciences 12.5.3. IT and Telecommunication 12.5.4. Energy and Utilities 12.5.5. Manufacturing 12.5.6. Transportation 12.5.7. Retail 12.5.8. Education 12.5.9. Government & Defence 12.5.10. Others 12.6. Global Service Delivery Automation (SDA) Market Forecast, by Organization Size 12.6.1. Large Enterprises 12.6.2. Small Medium Enterprises (SMEs) 12.7. Global Service Delivery Automation (SDA) Market Forecast, by Region 12.7.1. North America 12.7.2. Europe 12.7.3. Asia-Pacific 12.7.4. ME & Africa 12.7.5. Latin America 12.8. PEST Analysis 12.9. Key Trends 12.10. Key Developments 13. North America Service Delivery Automation (SDA) Market Analysis 13.1. Key Findings 13.2. North America Service Delivery Automation (SDA) Market Forecast, by Component 13.2.1. Solution 13.2.2. Services 13.3. North America Service Delivery Automation (SDA) Market Forecast, by Type 13.3.1. Business Process Automation 13.3.2. IT Process Automation 13.4. North America Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 13.4.1. Banking Financial Industry Vertical and Insurance 13.4.2. Healthcare and Life Sciences 13.4.3. IT and Telecommunication 13.4.4. Energy and Utilities 13.4.5. Manufacturing 13.4.6. Transportation 13.4.7. Retail 13.4.8. Education 13.4.9. Government & Defence 13.4.10. Others 13.5. North America Service Delivery Automation (SDA) Market Forecast, by Organization Size 13.5.1. Large Enterprises 13.5.2. Small Medium Enterprises (SMEs) 13.6. North America Service Delivery Automation (SDA) Market Forecast, by Country 13.6.1. US 13.6.2. Canada 13.7. US Service Delivery Automation (SDA) Market Forecast, by Component 13.7.1. Solution 13.7.2. Services 13.8. US Service Delivery Automation (SDA) Market Forecast, by Type 13.8.1. Business Process Automation 13.8.2. IT Process Automation 13.9. US Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 13.9.1. Banking Financial Industry Vertical and Insurance 13.9.2. Healthcare and Life Sciences 13.9.3. IT and Telecommunication 13.9.4. Energy and Utilities 13.9.5. Manufacturing 13.9.6. Transportation 13.9.7. Retail 13.9.8. Education 13.9.9. Government & Defence 13.9.10. Others 13.10. US Service Delivery Automation (SDA) Market Forecast, by Organization Size 13.10.1. Large Enterprises 13.10.2. Small Medium Enterprises (SMEs) 13.11. Canada Service Delivery Automation (SDA) Market Forecast, by Component 13.11.1. Solution 13.11.2. Services 13.12. Canada Service Delivery Automation (SDA) Market Forecast, by Type 13.12.1. Business Process Automation 13.12.2. IT Process Automation 13.13. Canada Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 13.13.1. Banking Financial Industry Vertical and Insurance 13.13.2. Healthcare and Life Sciences 13.13.3. IT and Telecommunication 13.13.4. Energy and Utilities 13.13.5. Manufacturing 13.13.6. Transportation 13.13.7. Retail 13.13.8. Education 13.13.9. Government & Defence 13.13.10. Others 13.14. Canada Service Delivery Automation (SDA) Market Forecast, by Organization Size 13.14.1. Large Enterprises 13.14.2. Small Medium Enterprises (SMEs) 13.15. PEST Analysis 13.16. Key Trends 13.17. Key Developments 14. Europe Service Delivery Automation (SDA) Market Analysis 14.1. Key Findings 14.2. Europe Service Delivery Automation (SDA) Market Overview 14.3. Europe Service Delivery Automation (SDA) Market Forecast, by Component 14.3.1. Solution 14.3.2. Services 14.4. Europe Service Delivery Automation (SDA) Market Forecast, by Type 14.4.1. Business Process Automation 14.4.2. IT Process Automation 14.5. Europe Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 14.5.1. Banking Financial Industry Vertical and Insurance 14.5.2. Healthcare and Life Sciences 14.5.3. IT and Telecommunication 14.5.4. Energy and Utilities 14.5.5. Manufacturing 14.5.6. Transportation 14.5.7. Retail 14.5.8. Education 14.5.9. Government & Defence 14.5.10. Others 14.6. Europe Service Delivery Automation (SDA) Market Forecast, by Organization Size 14.6.1. Large Enterprises 14.6.2. Small Medium Enterprises (SMEs) 14.7. Europe Service Delivery Automation (SDA) Market Forecast, by Country 14.7.1. UK 14.7.2. France 14.7.3. Germany 14.7.4. Russia 14.7.5. Italy 14.7.6. Rest of Europe 14.8. UK Service Delivery Automation (SDA) Market Forecast, by Component 14.8.1. Solution 14.8.2. Services 14.9. UK Service Delivery Automation (SDA) Market Forecast, by Type 14.9.1. Business Process Automation 14.9.2. IT Process Automation 14.10. UK Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 14.10.1. Banking Financial Industry Vertical and Insurance 14.10.2. Healthcare and Life Sciences 14.10.3. IT and Telecommunication 14.10.4. Energy and Utilities 14.10.5. Manufacturing 14.10.6. Transportation 14.10.7. Retail 14.10.8. Education 14.10.9. Government & Defence 14.10.10. Others 14.11. UK Service Delivery Automation (SDA) Market Forecast, by Organization Size 14.11.1. Large Enterprises 14.11.2. Small Medium Enterprises (SMEs) 14.12. France Service Delivery Automation (SDA) Market Forecast, by Component 14.12.1. Solution 14.12.2. Services 14.13. France Service Delivery Automation (SDA) Market Forecast, by Type 14.13.1. Business Process Automation 14.13.2. IT Process Automation 14.14. France Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 14.14.1. Banking Financial Industry Vertical and Insurance 14.14.2. Healthcare and Life Sciences 14.14.3. IT and Telecommunication 14.14.4. Energy and Utilities 14.14.5. Manufacturing 14.14.6. Transportation 14.14.7. Retail 14.14.8. Education 14.14.9. Government & Defence 14.14.10. Others 14.15. France Service Delivery Automation (SDA) Market Forecast, by Organization Size 14.15.1. Large Enterprises 14.15.2. Small Medium Enterprises (SMEs) 14.16. Germany Service Delivery Automation (SDA) Market Forecast, by Component 14.16.1. Solution 14.16.2. Services 14.17. Germany Service Delivery Automation (SDA) Market Forecast, by Type 14.17.1. Business Process Automation 14.17.2. IT Process Automation 14.18. Germany Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 14.18.1. Banking Financial Industry Vertical and Insurance 14.18.2. Healthcare and Life Sciences 14.18.3. IT and Telecommunication 14.18.4. Energy and Utilities 14.18.5. Manufacturing 14.18.6. Transportation 14.18.7. Retail 14.18.8. Education 14.18.9. Government & Defence 14.18.10. Others 14.19. Germany Service Delivery Automation (SDA) Market Forecast, by Organization Size 14.19.1. Large Enterprises 14.19.2. Small Medium Enterprises (SMEs) 14.20. Russia Service Delivery Automation (SDA) Market Forecast, by Component 14.20.1. Solution 14.20.2. Services 14.21. Russia Service Delivery Automation (SDA) Market Forecast, by Type 14.21.1. Business Process Automation 14.21.2. IT Process Automation 14.22. Russia Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 14.22.1. Banking Financial Industry Vertical and Insurance 14.22.2. Healthcare and Life Sciences 14.22.3. IT and Telecommunication 14.22.4. Energy and Utilities 14.22.5. Manufacturing 14.22.6. Transportation 14.22.7. Retail 14.22.8. Education 14.22.9. Government & Defence 14.22.10. Others 14.23. Russia Service Delivery Automation (SDA) Market Forecast, by Organization Size 14.23.1. Large Enterprises 14.23.2. Small Medium Enterprises (SMEs) 14.24. Italy Service Delivery Automation (SDA) Market Forecast, by Component 14.24.1. Solution 14.24.2. Services 14.25. Italy Service Delivery Automation (SDA) Market Forecast, by Type 14.25.1. Business Process Automation 14.25.2. IT Process Automation 14.26. Italy Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 14.26.1. Banking Financial Industry Vertical and Insurance 14.26.2. Healthcare and Life Sciences 14.26.3. IT and Telecommunication 14.26.4. Energy and Utilities 14.26.5. Manufacturing 14.26.6. Transportation 14.26.7. Retail 14.26.8. Education 14.26.9. Government & Defence 14.26.10. Others 14.27. Italy Service Delivery Automation (SDA) Market Forecast, by Organization Size 14.27.1. Large Enterprises 14.27.2. Small Medium Enterprises (SMEs) 14.28. Rest of Europe Service Delivery Automation (SDA) Market Forecast, by Component 14.28.1. Solution 14.28.2. Services 14.29. Rest of Europe Service Delivery Automation (SDA) Market Forecast, by Type 14.29.1. Business Process Automation 14.29.2. IT Process Automation 14.30. Rest of Europe Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 14.30.1. Banking Financial Industry Vertical and Insurance 14.30.2. Healthcare and Life Sciences 14.30.3. IT and Telecommunication 14.30.4. Energy and Utilities 14.30.5. Manufacturing 14.30.6. Transportation 14.30.7. Retail 14.30.8. Education 14.30.9. Government & Defence 14.30.10. Others 14.31. Rest of Europe Service Delivery Automation (SDA) Market Forecast, by Organization Size 14.31.1. Large Enterprises 14.31.2. Small Medium Enterprises (SMEs) 14.32. PEST Analysis 14.33. Key Trends 14.34. Key Developments 15. Asia Pacific Service Delivery Automation (SDA) Market Analysis 15.1. Key Findings 15.2. Asia Pacific Service Delivery Automation (SDA) Market Overview 15.3. Asia Pacific Service Delivery Automation (SDA) Market Forecast, by Component 15.3.1. Solution 15.3.2. Services 15.4. Asia Pacific Service Delivery Automation (SDA) Market Forecast, by Type 15.4.1. Business Process Automation 15.4.2. IT Process Automation 15.5. Asia Pacific Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 15.5.1. Banking Financial Industry Vertical and Insurance 15.5.2. Healthcare and Life Sciences 15.5.3. IT and Telecommunication 15.5.4. Energy and Utilities 15.5.5. Manufacturing 15.5.6. Transportation 15.5.7. Retail 15.5.8. Education 15.5.9. Government & Defence 15.5.10. Others 15.6. Asia Pacific Service Delivery Automation (SDA) Market Forecast, by Organization Size 15.6.1. Large Enterprises 15.6.2. Small Medium Enterprises (SMEs) 15.7. Asia Pacific Service Delivery Automation (SDA) Market Forecast, by Country 15.7.1. China 15.7.2. India 15.7.3. Japan 15.7.4. Malaysia 15.7.5. Indonesia 15.7.6. Rest of Asia-Pacific 15.8. China Service Delivery Automation (SDA) Market Forecast, by Component 15.8.1. Solution 15.8.2. Services 15.9. China Service Delivery Automation (SDA) Market Forecast, by Type 15.9.1. Business Process Automation 15.9.2. IT Process Automation 15.10. China Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 15.10.1. Banking Financial Industry Vertical and Insurance 15.10.2. Healthcare and Life Sciences 15.10.3. IT and Telecommunication 15.10.4. Energy and Utilities 15.10.5. Manufacturing 15.10.6. Transportation 15.10.7. Retail 15.10.8. Education 15.10.9. Government & Defence 15.10.10. Others 15.11. China Service Delivery Automation (SDA) Market Forecast, by Organization Size 15.11.1. Large Enterprises 15.11.2. Small Medium Enterprises (SMEs) 15.12. India Service Delivery Automation (SDA) Market Forecast, by Component 15.12.1. Solution 15.12.2. Services 15.13. India Service Delivery Automation (SDA) Market Forecast, by Type 15.13.1. Business Process Automation 15.13.2. IT Process Automation 15.14. India Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 15.14.1. Banking Financial Industry Vertical and Insurance 15.14.2. Healthcare and Life Sciences 15.14.3. IT and Telecommunication 15.14.4. Energy and Utilities 15.14.5. Manufacturing 15.14.6. Transportation 15.14.7. Retail 15.14.8. Education 15.14.9. Government & Defence 15.14.10. Others 15.15. India Service Delivery Automation (SDA) Market Forecast, by Organization Size 15.15.1. Large Enterprises 15.15.2. Small Medium Enterprises (SMEs) 15.16. Japan Service Delivery Automation (SDA) Market Forecast, by Component 15.16.1. Solution 15.16.2. Services 15.17. Japan Service Delivery Automation (SDA) Market Forecast, by Type 15.17.1. Business Process Automation 15.17.2. IT Process Automation 15.18. Japan Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 15.18.1. Banking Financial Industry Vertical and Insurance 15.18.2. Healthcare and Life Sciences 15.18.3. IT and Telecommunication 15.18.4. Energy and Utilities 15.18.5. Manufacturing 15.18.6. Transportation 15.18.7. Retail 15.18.8. Education 15.18.9. Government & Defence 15.18.10. Others 15.19. Japan Service Delivery Automation (SDA) Market Forecast, by Organization Size 15.19.1. Large Enterprises 15.19.2. Small Medium Enterprises (SMEs) 15.20. Indonesia Service Delivery Automation (SDA) Market Forecast, by Component 15.20.1. Solution 15.20.2. Services 15.21. Indonesia Service Delivery Automation (SDA) Market Forecast, by Type 15.21.1. Business Process Automation 15.21.2. IT Process Automation 15.22. Indonesia Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 15.22.1. Banking Financial Industry Vertical and Insurance 15.22.2. Healthcare and Life Sciences 15.22.3. IT and Telecommunication 15.22.4. Energy and Utilities 15.22.5. Manufacturing 15.22.6. Transportation 15.22.7. Retail 15.22.8. Education 15.22.9. Government & Defence 15.22.10. Others 15.23. Indonesia Service Delivery Automation (SDA) Market Forecast, by Organization Size 15.23.1. Large Enterprises 15.23.2. Small Medium Enterprises (SMEs) 15.24. Malaysia Service Delivery Automation (SDA) Market Forecast, by Component 15.24.1. Solution 15.24.2. Services 15.25. Malaysia Service Delivery Automation (SDA) Market Forecast, by Type 15.25.1. Business Process Automation 15.25.2. IT Process Automation 15.26. Malaysia Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 15.26.1. Banking Financial Industry Vertical and Insurance 15.26.2. Healthcare and Life Sciences 15.26.3. IT and Telecommunication 15.26.4. Energy and Utilities 15.26.5. Manufacturing 15.26.6. Transportation 15.26.7. Retail 15.26.8. Education 15.26.9. Government & Defence 15.26.10. Others 15.27. Malaysia Service Delivery Automation (SDA) Market Forecast, by Organization Size 15.27.1. Large Enterprises 15.27.2. Small Medium Enterprises (SMEs) 15.28. Rest of Asia Pacific Service Delivery Automation (SDA) Market Forecast, by Component 15.28.1. Solution 15.28.2. Services 15.29. Rest of Asia Pacific Service Delivery Automation (SDA) Market Forecast, by Type 15.29.1. Business Process Automation 15.29.2. IT Process Automation 15.30. Rest of Asia Pacific Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 15.30.1. Banking Financial Industry Vertical and Insurance 15.30.2. Healthcare and Life Sciences 15.30.3. IT and Telecommunication 15.30.4. Energy and Utilities 15.30.5. Manufacturing 15.30.6. Transportation 15.30.7. Retail 15.30.8. Education 15.30.9. Government & Defence 15.30.10. Others 15.31. Rest of Asia Pacific Service Delivery Automation (SDA) Market Forecast, by Organization Size 15.31.1. Large Enterprises 15.31.2. Small Medium Enterprises (SMEs) 15.32. Others PEST Analysis 15.33. Key Trends 15.34. Key Developments 16. ME & Africa Service Delivery Automation (SDA) Market Analysis 16.1. Key Findings 16.2. ME & Africa Service Delivery Automation (SDA) Market Overview 16.3. ME & Africa Service Delivery Automation (SDA) Market Forecast, by Component 16.3.1. Solution 16.3.2. Services 16.4. ME & Africa Service Delivery Automation (SDA) Market Forecast, by Type 16.4.1. Business Process Automation 16.4.2. IT Process Automation 16.5. ME & Africa Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 16.5.1. Banking Financial Industry Vertical and Insurance 16.5.2. Healthcare and Life Sciences 16.5.3. IT and Telecommunication 16.5.4. Energy and Utilities 16.5.5. Manufacturing 16.5.6. Transportation 16.5.7. Retail 16.5.8. Education 16.5.9. Government & Defence 16.5.10. Others 16.6. ME & Africa Service Delivery Automation (SDA) Market Forecast, by Organization Size 16.6.1. Large Enterprises 16.6.2. Small Medium Enterprises (SMEs) 16.7. ME &Africa Service Delivery Automation (SDA) Market Forecast, by Country 16.7.1. GCC 16.7.2. South Africa 16.7.3. Rest of ME & Africa 16.8. GCC Service Delivery Automation (SDA) Market Forecast, by Component 16.8.1. Solution 16.8.2. Services 16.9. GCC Service Delivery Automation (SDA) Market Forecast, by Type 16.9.1. Business Process Automation 16.9.2. IT Process Automation 16.10. GCC Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 16.10.1. Banking Financial Industry Vertical and Insurance 16.10.2. Healthcare and Life Sciences 16.10.3. IT and Telecommunication 16.10.4. Energy and Utilities 16.10.5. Manufacturing 16.10.6. Transportation 16.10.7. Retail 16.10.8. Education 16.10.9. Government & Defence 16.10.10. Others 16.11. GCC Service Delivery Automation (SDA) Market Forecast, by Organization Size 16.11.1. Large Enterprises 16.11.2. Small Medium Enterprises (SMEs) 16.12. South Africa Service Delivery Automation (SDA) Market Forecast, by Component 16.12.1. Solution 16.12.2. Services 16.13. South Africa Service Delivery Automation (SDA) Market Forecast, by Type 16.13.1. Business Process Automation 16.13.2. IT Process Automation 16.14. South Africa Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 16.14.1. Banking Financial Industry Vertical and Insurance 16.14.2. Healthcare and Life Sciences 16.14.3. IT and Telecommunication 16.14.4. Energy and Utilities 16.14.5. Manufacturing 16.14.6. Transportation 16.14.7. Retail 16.14.8. Education 16.14.9. Government & Defence 16.14.10. Others 16.15. South Africa Service Delivery Automation (SDA) Market Forecast, by Organization Size 16.15.1. Large Enterprises 16.15.2. Small Medium Enterprises (SMEs) 16.16. Rest of ME &Africa Service Delivery Automation (SDA) Market Forecast, by Component 16.16.1. Solution 16.16.2. Services 16.17. Rest of ME &Africa Service Delivery Automation (SDA) Market Forecast, by Type 16.17.1. Business Process Automation 16.17.2. IT Process Automation 16.18. Rest of ME &Africa Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 16.18.1. Banking Financial Industry Vertical and Insurance 16.18.2. Healthcare and Life Sciences 16.18.3. IT and Telecommunication 16.18.4. Energy and Utilities 16.18.5. Manufacturing 16.18.6. Transportation 16.18.7. Retail 16.18.8. Education 16.18.9. Government & Defence 16.18.10. Others 16.19. Rest of ME &Africa Service Delivery Automation (SDA) Market Forecast, by Organization Size 16.19.1. Large Enterprises 16.19.2. Small Medium Enterprises (SMEs) 16.20. PEST Analysis 16.21. Key Trends 16.22. Key Developments 17. Latin America Service Delivery Automation (SDA) Market Analysis 17.1. Key Findings 17.2. Latin America Service Delivery Automation (SDA) Market Overview 17.3. Latin America Service Delivery Automation (SDA) Market Forecast, by Component 17.3.1. Solution 17.3.2. Services 17.4. Latin America Service Delivery Automation (SDA) Market Forecast, by Type 17.4.1. Business Process Automation 17.4.2. IT Process Automation 17.5. Latin America Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 17.5.1. Banking Financial Industry Vertical and Insurance 17.5.2. Healthcare and Life Sciences 17.5.3. IT and Telecommunication 17.5.4. Energy and Utilities 17.5.5. Manufacturing 17.5.6. Transportation 17.5.7. Retail 17.5.8. Education 17.5.9. Government & Defence 17.5.10. Others 17.6. Latin America Service Delivery Automation (SDA) Market Forecast, by Organization Size 17.6.1. Large Enterprises 17.6.2. Small Medium Enterprises (SMEs) 17.7. Latin America Service Delivery Automation (SDA) Market Forecast, by Country 17.7.1. Mexico 17.7.2. Brazil 17.7.3. Rest of Latin America 17.8. Mexico Service Delivery Automation (SDA) Market Forecast, by Component 17.8.1. Solution 17.8.2. Services 17.9. Mexico Service Delivery Automation (SDA) Market Forecast, by Type 17.9.1. Business Process Automation 17.9.2. IT Process Automation 17.10. Mexico Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 17.10.1. Banking Financial Industry Vertical and Insurance 17.10.2. Healthcare and Life Sciences 17.10.3. IT and Telecommunication 17.10.4. Energy and Utilities 17.10.5. Manufacturing 17.10.6. Transportation 17.10.7. Retail 17.10.8. Education 17.10.9. Government & Defence 17.10.10. Others 17.11. Mexico Service Delivery Automation (SDA) Market Forecast, by Organization Size 17.11.1. Large Enterprises 17.11.2. Small Medium Enterprises (SMEs) 17.12. Brazil Service Delivery Automation (SDA) Market Forecast, by Component 17.12.1. Solution 17.12.2. Services 17.13. Brazil Service Delivery Automation (SDA) Market Forecast, by Type 17.13.1. Business Process Automation 17.13.2. IT Process Automation 17.14. Brazil Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 17.14.1. Banking Financial Industry Vertical and Insurance 17.14.2. Healthcare and Life Sciences 17.14.3. IT and Telecommunication 17.14.4. Energy and Utilities 17.14.5. Manufacturing 17.14.6. Transportation 17.14.7. Retail 17.14.8. Education 17.14.9. Government & Defence 17.14.10. Others 17.15. Brazil Service Delivery Automation (SDA) Market Forecast, by Organization Size 17.15.1. Large Enterprises 17.15.2. Small Medium Enterprises (SMEs) 17.16. Rest of Latin America Service Delivery Automation (SDA) Market Forecast, by Component 17.16.1. Solution 17.16.2. Services 17.17. Rest of Latin America Service Delivery Automation (SDA) Market Forecast, by Type 17.17.1. Business Process Automation 17.17.2. IT Process Automation 17.18. Rest of Latin America Service Delivery Automation (SDA) Market Forecast, by Industry Vertical 17.18.1. Banking Financial Industry Vertical and Insurance 17.18.2. Healthcare and Life Sciences 17.18.3. IT and Telecommunication 17.18.4. Energy and Utilities 17.18.5. Manufacturing 17.18.6. Transportation 17.18.7. Retail 17.18.8. Education 17.18.9. Government & Defence 17.18.10. Others 17.19. Rest of Latin America Service Delivery Automation (SDA) Market Forecast, by Organization Size 17.19.1. Large Enterprises 17.19.2. Small Medium Enterprises (SMEs) 17.20. PEST Analysis 17.21. Key Trends 17.22. Key Developments 18. Company Profiles 18.1. Market Share Analysis, by Company 18.2. Market Share Analysis, by Region 18.3. Market Share Analysis, by Country 18.4. Competition Matrix 18.4.1. Competitive Benchmarking of key players by price, presence, market share, Raw material and R&D investment 18.4.2. New Raw material Launches and Raw material Enhancements 18.4.2.1. Market Consolidation 18.4.2.2. M&A by Regions, Investment and Raw material 18.4.2.3. M&A Key Players, Forward Integration and Backward Integration 18.5. Company Profiles: Key Players 18.5.1. IBM Corporation 18.5.2. Xerox Corporation 18.5.3. Blue Prism Group PLC 18.5.4. Automation Anywhere, Inc 18.5.5. Broadcom 18.5.6. UiPath 18.5.7. Celaton Ltd 18.5.8. Exilant Technologies Pvt. Ltd 18.5.9. IPsoft Inc 18.5.10. Openspan Pvt. Ltd 18.5.11. Sutherland Global Services, Inc 18.5.12. Arago US, Inc 19. Primary Key Insights.