IT Service Management Market was valued US$ 3.03 Bn in 2022 and is expected to reach US$ 5.02 Bn by 2029, at a 7.50 % CAGR of around during a forecast period. The report has covered the market trends from 2017 to forecast the market through 2029. 2022 is considered a base year. Special attention is given to 2022 and effect of lockdown on the demand and supply, and also the impact of lockdown for next two years on the market. Some companies have done well in lockdown also and specific strategic analysis of those companies is done in the report.To know about the Research Methodology :- Request Free Sample Report
COVID-19 impact on market:
COVID-19 has the potential to have three major effects on the global economy: directly impacting production and demand, causing supply chain and market disruption, and having a financial impact on businesses and financial markets. Our analysts, who are monitoring the situation throughout the world, believe that the market would provide producers with lucrative opportunities following the COVID-19 dilemma.IT Service Management Market Definition:
IT Service Management (ITSM) refers to all the activities involved in creating, designing, supporting, managing and delivering the lifecycle of IT services. With the introduction of the latest technologies, the initiatives are looking to implement them in the quest to improve their services to benefit their consumers. Such as AI (Artificial Intelligence) has been included with ITSM.The report study has analyzed revenue impact of COVID -19 pandemic on the sales revenue of market leaders, market followers and market disrupters in the report and same is reflected in our analysis.The IT Environment for ITSM:
As IT environments continue to develop more dynamic and complex, the traditional boundaries among these different disciplines are closing. AIOps, in particular, offers a vivid illustration of the power that can be appreciated through integration across these segments. Such as, establishing AIOps solutions can deliver helpful insights for IT operations management. However, by using this intelligence to fuel automation, teams can begin to truly exploit the value grown from these insights, and in the process, realize breakthroughs in operational efficiency and SLA compliance. Likewise, on the ITSM side, teams can employ AI and ML to establish automated workflows for incident management, automating all from ticket generation to ticket close.IT Service Management Market Dynamics:
The report contains a detailed list of factors that will drive and restrain the growth of the ITSM market. The emergent technologies in the IT field are the major growth drivers of the global IT Service management market. Also, the growing requirement of industries for remote solutions that can be accessed from anywhere is playing a significant role in fueling the market for ITSM. Likewise, the expanding demand for cost-effective & flexible solutions for better consumer satisfaction will have a positive impact on the market. However, the major challenge for ITSM is the lack of quality standards in SLA (Service level agreement). Similarly, privacy and certain security issues related to the technologies and growing need for high network bandwidth are some challenges in the IT service management market globally.IT Service Management Market Segment Analysis:
The report provides an in-depth segment analysis of the global market, thereby providing valuable insights at the macro as well as micro levels. The market is segmented into Deployment, End-Use, and Application. By End-use, the BFSI segment held the largest market share of xx.2% in 2021 and is projected to grow at the highest CAGR of xx.5% to reach US$ xx Mn by 2029 because of the higher demand of IT service management tools. Banks around the world are undergoing a main digital transition and have observed enormous innovations in the past few years, particularly in the IT segment within the BFSI environment. IT is now an energetic part of every bank and it has achieved this by including pro-active means, like strengthening and instituting bank infrastructure correlated to communication, security, and networking, achieving inter-branch connectivity, among many other functions.Regional analysis of Global IT Service Management Market:
The report offers a brief analysis of the major regions in the ITSM market, namely, APAC, Europe, North America, South America, and the Middle East & Africa. North America is projected to witness the fastest growth during the forecast period because of the rapid adoption of BYOD policies. The Asia Pacific market will be the fastest increasing ITSM market. South America offers potential growth opportunities in the ITSM market owing to the rise in technologies and organizations which proposals better customer experience.Country wise Analysis of Global IT Service Management Market:
When looking at ITSM adoption in the U.S and Canada, both countries are similar in the context of their adoption of ITSM, with Canada having started a bit earlier than the US. Major economies like India, China, South Korea and Japan are witnessing high investor interest in IT and ITSM. Similarly, thanks to the rise in the number of internet users in Asia and technologies like 4G LTE are also driving the growth in APAC region. The objective of the report is to present a comprehensive analysis of the global market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants by Region. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors by Region on the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global IT Service Management Market dynamics, structure by analyzing the market segments and project the global market size. Clear representation of competitive analysis of key players by Application, price, financial position, Product portfolio, growth strategies, and regional presence in the global market make the report investor’s guide.IT Service Management Market Scope: Inquire before buying
IT Service Management Market Report Coverage Details Base Year: 2022 Forecast Period: 2023-2029 Historical Data: 2017 to 2022 Market Size in 2022: US $ 3.03 Bn. Forecast Period 2023 to 2029 CAGR: 7.50% Market Size in 2029: US $ 5.02 Bn. Segments Covered: by Deployment Cloud On-premise by Application Configuration Management Performance Management Network Management Database Management System Other Applications by End-Use BFSI Manufacturing Government and Education IT and Telecommunication Retail Travel and Hospitality Healthcare Other End-user Industries IT Service Management Market, by Region
North America (United States, Canada and Mexico) Europe (UK, France, Germany, Italy, Spain, Sweden, Austria, Turkey, Russia and Rest of Europe) Asia Pacific (China, India, Japan, South Korea, Australia, ASEAN and Rest of APAC) Middle East and Africa (South Africa, GCC, Egypt, Nigeria and Rest of ME&A) South America (Brazil, Argentina, Columbia and Rest of South America)IT Service Management Market, Key Players are
1. Atlassian 2.BMC Software 3. Ivanti (HEAT Software) 4. IBM 5. SAP 6. Broadcom 7. Axios Systems 8. ASG Software 9. Samanage 10. Symantec 11. Agiloft Service 12. Micro Focus (Formerly HPE) 13. Epicor 14. Ultimo 15. SolarWinds 16. TOPdesk 17. Freshworks 18. SysAid 19. Autotask 20. HPE 21. Microsoft 22. ServiceNow 23. ITSM 24. Hornbill Frequently Asked Questions: 1. Which region has the largest share in Global IT Service Management Market? Ans: Asia Pacific region held the highest share in 2022. 2. What is the growth rate of Global IT Service Management Market? Ans: The Global IT Service Management Market is growing at a CAGR of 7.5% during forecasting period 2023-2029. 3. What is scope of the Global IT Service Management market report? Ans: Global IT Service Management Market report helps with the PESTEL, PORTER, COVID-19 Impact analysis, Recommendations for Investors & Leaders, and market estimation of the forecast period. 4. Who are the key players in Global IT Service Management market? Ans: The important key players in the Global IT Service Management Market are – Atlassian, BMC Software, Ivanti (HEAT Software), IBM, SAP, Broadcom, Axios Systems, ASG Software, Samanage, Symantec, Agiloft Service, Micro Focus (Formerly HPE), Epicor, Ultimo, SolarWinds, TOPdesk, Freshworks, SysAid, Autotask, HPE, Microsoft, ServiceNow, ITSM, and Hornbill 5. What is the study period of this market? Ans: The Global IT Service Management Market is studied from 2022 to 2029.
1. IT Service Management Market Introduction 1.1. Study Assumption and Market Definition 1.2. Scope of the Study 1.3. Executive Summary 2. IT Service Management Market: Dynamics 2.1. IT Service Management Market Trends by Region 2.1.1. North America IT Service Management Market Trends 2.1.2. Europe IT Service Management Market Trends 2.1.3. Asia Pacific IT Service Management Market Trends 2.1.4. Middle East and Africa IT Service Management Market Trends 2.1.5. South America IT Service Management Market Trends 2.2. IT Service Management Market Dynamics by Region 2.2.1. North America 2.2.1.1. North America IT Service Management Market Drivers 2.2.1.2. North America IT Service Management Market Restraints 2.2.1.3. North America IT Service Management Market Opportunities 2.2.1.4. North America IT Service Management Market Challenges 2.2.2. Europe 2.2.2.1. Europe IT Service Management Market Drivers 2.2.2.2. Europe IT Service Management Market Restraints 2.2.2.3. Europe IT Service Management Market Opportunities 2.2.2.4. Europe IT Service Management Market Challenges 2.2.3. Asia Pacific 2.2.3.1. Asia Pacific IT Service Management Market Drivers 2.2.3.2. Asia Pacific IT Service Management Market Restraints 2.2.3.3. Asia Pacific IT Service Management Market Opportunities 2.2.3.4. Asia Pacific IT Service Management Market Challenges 2.2.4. Middle East and Africa 2.2.4.1. Middle East and Africa IT Service Management Market Drivers 2.2.4.2. Middle East and Africa IT Service Management Market Restraints 2.2.4.3. Middle East and Africa IT Service Management Market Opportunities 2.2.4.4. Middle East and Africa IT Service Management Market Challenges 2.2.5. South America 2.2.5.1. South America IT Service Management Market Drivers 2.2.5.2. South America IT Service Management Market Restraints 2.2.5.3. South America IT Service Management Market Opportunities 2.2.5.4. South America IT Service Management Market Challenges 2.3. PORTER’s Five Forces Analysis 2.4. PESTLE Analysis 2.5. Technology Roadmap 2.6. Regulatory Landscape by Region 2.6.1. North America 2.6.2. Europe 2.6.3. Asia Pacific 2.6.4. Middle East and Africa 2.6.5. South America 2.7. Key Opinion Leader Analysis For IT Service Management Industry 2.8. Analysis of Government Schemes and Initiatives For IT Service Management Industry 2.9. IT Service Management Market Trade Analysis 2.10. The Global Pandemic Impact on IT Service Management Market 3. IT Service Management Market: Global Market Size and Forecast by Segmentation by Demand and Supply Side (by Value in USD Million) 2022-2029 3.1. IT Service Management Market Size and Forecast, by Deployment (2022-2029) 3.1.1. Cloud 3.1.2. On-premise 3.2. IT Service Management Market Size and Forecast, by Application (2022-2029) 3.2.1. Configuration Management 3.2.2. Performance Management 3.2.3. Network Management 3.2.4. Database Management System 3.2.5. Other Applications 3.3. IT Service Management Market Size and Forecast, by End Users (2022-2029) 3.3.1. BFSI 3.3.2. Manufacturing 3.3.3. Government and Education 3.3.4. IT and Telecommunication 3.3.5. Retail 3.3.6. Travel and Hospitality 3.3.7. Healthcare 3.3.8. Other End-user Industries 3.4. IT Service Management Market Size and Forecast, by Region (2022-2029) 3.4.1. North America 3.4.2. Europe 3.4.3. Asia Pacific 3.4.4. Middle East and Africa 3.4.5. South America 4. North America IT Service Management Market Size and Forecast by Segmentation (by Value in USD Million) 2022-2029 4.1. North America IT Service Management Market Size and Forecast, by Deployment (2022-2029) 4.1.1. Cloud 4.1.2. On-premise 4.2. North America IT Service Management Market Size and Forecast, by Application (2022-2029) 4.2.1. Configuration Management 4.2.2. Performance Management 4.2.3. Network Management 4.2.4. Database Management System 4.2.5. Other Applications 4.3. North America IT Service Management Market Size and Forecast, by End Users (2022-2029) 4.3.1. BFSI 4.3.2. Manufacturing 4.3.3. Government and Education 4.3.4. IT and Telecommunication 4.3.5. Retail 4.3.6. Travel and Hospitality 4.3.7. Healthcare 4.3.8. Other End-user Industries 4.4. North America IT Service Management Market Size and Forecast, by Country (2022-2029) 4.4.1. United States 4.4.1.1. United States IT Service Management Market Size and Forecast, by Deployment (2022-2029) 4.4.1.1.1. Cloud 4.4.1.1.2. On-premise 4.4.1.2. United States IT Service Management Market Size and Forecast, by Application (2022-2029) 4.4.1.2.1. Configuration Management 4.4.1.2.2. Performance Management 4.4.1.2.3. Network Management 4.4.1.2.4. Database Management System 4.4.1.2.5. Other Applications 4.4.1.3. United States IT Service Management Market Size and Forecast, by End Users (2022-2029) 4.4.1.3.1. BFSI 4.4.1.3.2. Manufacturing 4.4.1.3.3. Government and Education 4.4.1.3.4. IT and Telecommunication 4.4.1.3.5. Retail 4.4.1.3.6. Travel and Hospitality 4.4.1.3.7. Healthcare 4.4.1.3.8. Other End-user Industries 4.4.2. Canada 4.4.2.1. Canada IT Service Management Market Size and Forecast, by Deployment (2022-2029) 4.4.2.1.1. Cloud 4.4.2.1.2. On-premise 4.4.2.2. Canada IT Service Management Market Size and Forecast, by Application (2022-2029) 4.4.2.2.1. Configuration Management 4.4.2.2.2. Performance Management 4.4.2.2.3. Network Management 4.4.2.2.4. Database Management System 4.4.2.2.5. Other Applications 4.4.2.3. Canada IT Service Management Market Size and Forecast, by End Users (2022-2029) 4.4.2.3.1. BFSI 4.4.2.3.2. Manufacturing 4.4.2.3.3. Government and Education 4.4.2.3.4. IT and Telecommunication 4.4.2.3.5. Retail 4.4.2.3.6. Travel and Hospitality 4.4.2.3.7. Healthcare 4.4.2.3.8. Other End-user Industries 4.4.3. Mexico 4.4.3.1. Mexico IT Service Management Market Size and Forecast, by Deployment (2022-2029) 4.4.3.1.1. Cloud 4.4.3.1.2. On-premise 4.4.3.2. Mexico IT Service Management Market Size and Forecast, by Application (2022-2029) 4.4.3.2.1. Configuration Management 4.4.3.2.2. Performance Management 4.4.3.2.3. Network Management 4.4.3.2.4. Database Management System 4.4.3.2.5. Other Applications 4.4.3.3. Mexico IT Service Management Market Size and Forecast, by End Users (2022-2029) 4.4.3.3.1. BFSI 4.4.3.3.2. Manufacturing 4.4.3.3.3. Government and Education 4.4.3.3.4. IT and Telecommunication 4.4.3.3.5. Retail 4.4.3.3.6. Travel and Hospitality 4.4.3.3.7. Healthcare 4.4.3.3.8. Other End-user Industries 5. Europe IT Service Management Market Size and Forecast by Segmentation (by Value in USD Million) 2022-2029 5.1. Europe IT Service Management Market Size and Forecast, by Deployment (2022-2029) 5.2. Europe IT Service Management Market Size and Forecast, by Application (2022-2029) 5.3. Europe IT Service Management Market Size and Forecast, by End Users (2022-2029) 5.4. Europe IT Service Management Market Size and Forecast, by Country (2022-2029) 5.4.1. United Kingdom 5.4.1.1. United Kingdom IT Service Management Market Size and Forecast, by Deployment (2022-2029) 5.4.1.2. United Kingdom IT Service Management Market Size and Forecast, by Application (2022-2029) 5.4.1.3. United Kingdom IT Service Management Market Size and Forecast, by End Users(2022-2029) 5.4.2. France 5.4.2.1. France IT Service Management Market Size and Forecast, by Deployment (2022-2029) 5.4.2.2. France IT Service Management Market Size and Forecast, by Application (2022-2029) 5.4.2.3. France IT Service Management Market Size and Forecast, by End Users(2022-2029) 5.4.3. Germany 5.4.3.1. Germany IT Service Management Market Size and Forecast, by Deployment (2022-2029) 5.4.3.2. Germany IT Service Management Market Size and Forecast, by Application (2022-2029) 5.4.3.3. Germany IT Service Management Market Size and Forecast, by End Users (2022-2029) 5.4.4. Italy 5.4.4.1. Italy IT Service Management Market Size and Forecast, by Deployment (2022-2029) 5.4.4.2. Italy IT Service Management Market Size and Forecast, by Application (2022-2029) 5.4.4.3. Italy IT Service Management Market Size and Forecast, by End Users(2022-2029) 5.4.5. Spain 5.4.5.1. Spain IT Service Management Market Size and Forecast, by Deployment (2022-2029) 5.4.5.2. Spain IT Service Management Market Size and Forecast, by Application (2022-2029) 5.4.5.3. Spain IT Service Management Market Size and Forecast, by End Users (2022-2029) 5.4.6. Sweden 5.4.6.1. Sweden IT Service Management Market Size and Forecast, by Deployment (2022-2029) 5.4.6.2. Sweden IT Service Management Market Size and Forecast, by Application (2022-2029) 5.4.6.3. Sweden IT Service Management Market Size and Forecast, by End Users (2022-2029) 5.4.7. Austria 5.4.7.1. Austria IT Service Management Market Size and Forecast, by Deployment (2022-2029) 5.4.7.2. Austria IT Service Management Market Size and Forecast, by Application (2022-2029) 5.4.7.3. Austria IT Service Management Market Size and Forecast, by End Users (2022-2029) 5.4.8. Rest of Europe 5.4.8.1. Rest of Europe IT Service Management Market Size and Forecast, by Deployment (2022-2029) 5.4.8.2. Rest of Europe IT Service Management Market Size and Forecast, by Application (2022-2029) 5.4.8.3. Rest of Europe IT Service Management Market Size and Forecast, by End Users (2022-2029) 6. Asia Pacific IT Service Management Market Size and Forecast by Segmentation (by Value in USD Million) 2022-2029 6.1. Asia Pacific IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.2. Asia Pacific IT Service Management Market Size and Forecast, by Application (2022-2029) 6.3. Asia Pacific IT Service Management Market Size and Forecast, by End Users (2022-2029) 6.4. Asia Pacific IT Service Management Market Size and Forecast, by Country (2022-2029) 6.4.1. China 6.4.1.1. China IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.1.2. China IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.1.3. China IT Service Management Market Size and Forecast, by End Users (2022-2029) 6.4.2. S Korea 6.4.2.1. S Korea IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.2.2. S Korea IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.2.3. S Korea IT Service Management Market Size and Forecast, by End Users (2022-2029) 6.4.3. Japan 6.4.3.1. Japan IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.3.2. Japan IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.3.3. Japan IT Service Management Market Size and Forecast, by End Users (2022-2029) 6.4.4. India 6.4.4.1. India IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.4.2. India IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.4.3. India IT Service Management Market Size and Forecast, by End Users (2022-2029) 6.4.5. Australia 6.4.5.1. Australia IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.5.2. Australia IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.5.3. Australia IT Service Management Market Size and Forecast, by End Users (2022-2029) 6.4.6. Indonesia 6.4.6.1. Indonesia IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.6.2. Indonesia IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.6.3. Indonesia IT Service Management Market Size and Forecast, by End Users (2022-2029) 6.4.7. Malaysia 6.4.7.1. Malaysia IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.7.2. Malaysia IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.7.3. Malaysia IT Service Management Market Size and Forecast, by End Users (2022-2029) 6.4.8. Vietnam 6.4.8.1. Vietnam IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.8.2. Vietnam IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.8.3. Vietnam IT Service Management Market Size and Forecast, by End Users(2022-2029) 6.4.9. Taiwan 6.4.9.1. Taiwan IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.9.2. Taiwan IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.9.3. Taiwan IT Service Management Market Size and Forecast, by End Users (2022-2029) 6.4.10. Rest of Asia Pacific 6.4.10.1. Rest of Asia Pacific IT Service Management Market Size and Forecast, by Deployment (2022-2029) 6.4.10.2. Rest of Asia Pacific IT Service Management Market Size and Forecast, by Application (2022-2029) 6.4.10.3. Rest of Asia Pacific IT Service Management Market Size and Forecast, by End Users (2022-2029) 7. Middle East and Africa IT Service Management Market Size and Forecast by Segmentation (by Value in USD Million) 2022-2029 7.1. Middle East and Africa IT Service Management Market Size and Forecast, by Deployment (2022-2029) 7.2. Middle East and Africa IT Service Management Market Size and Forecast, by Application (2022-2029) 7.3. Middle East and Africa IT Service Management Market Size and Forecast, by End Users (2022-2029) 7.4. Middle East and Africa IT Service Management Market Size and Forecast, by Country (2022-2029) 7.4.1. South Africa 7.4.1.1. South Africa IT Service Management Market Size and Forecast, by Deployment (2022-2029) 7.4.1.2. South Africa IT Service Management Market Size and Forecast, by Application (2022-2029) 7.4.1.3. South Africa IT Service Management Market Size and Forecast, by End Users (2022-2029) 7.4.2. GCC 7.4.2.1. GCC IT Service Management Market Size and Forecast, by Deployment (2022-2029) 7.4.2.2. GCC IT Service Management Market Size and Forecast, by Application (2022-2029) 7.4.2.3. GCC IT Service Management Market Size and Forecast, by End Users (2022-2029) 7.4.3. Nigeria 7.4.3.1. Nigeria IT Service Management Market Size and Forecast, by Deployment (2022-2029) 7.4.3.2. Nigeria IT Service Management Market Size and Forecast, by Application (2022-2029) 7.4.3.3. Nigeria IT Service Management Market Size and Forecast, by End Users (2022-2029) 7.4.4. Rest of ME&A 7.4.4.1. Rest of ME&A IT Service Management Market Size and Forecast, by Deployment (2022-2029) 7.4.4.2. Rest of ME&A IT Service Management Market Size and Forecast, by Application (2022-2029) 7.4.4.3. Rest of ME&A IT Service Management Market Size and Forecast, by End Users (2022-2029) 8. South America IT Service Management Market Size and Forecast by Segmentation (by Value in USD Million) 2022-2029 8.1. South America IT Service Management Market Size and Forecast, by Deployment (2022-2029) 8.2. South America IT Service Management Market Size and Forecast, by Application (2022-2029) 8.3. South America IT Service Management Market Size and Forecast, by End Users(2022-2029) 8.4. South America IT Service Management Market Size and Forecast, by Country (2022-2029) 8.4.1. Brazil 8.4.1.1. Brazil IT Service Management Market Size and Forecast, by Deployment (2022-2029) 8.4.1.2. Brazil IT Service Management Market Size and Forecast, by Application (2022-2029) 8.4.1.3. Brazil IT Service Management Market Size and Forecast, by End Users (2022-2029) 8.4.2. Argentina 8.4.2.1. Argentina IT Service Management Market Size and Forecast, by Deployment (2022-2029) 8.4.2.2. Argentina IT Service Management Market Size and Forecast, by Application (2022-2029) 8.4.2.3. Argentina IT Service Management Market Size and Forecast, by End Users (2022-2029) 8.4.3. Rest Of South America 8.4.3.1. Rest Of South America IT Service Management Market Size and Forecast, by Deployment (2022-2029) 8.4.3.2. Rest Of South America IT Service Management Market Size and Forecast, by Application (2022-2029) 8.4.3.3. Rest Of South America IT Service Management Market Size and Forecast, by End Users (2022-2029) 9. Global IT Service Management Market: Competitive Landscape 9.1. MMR Competition Matrix 9.2. Competitive Landscape 9.3. Key Players Benchmarking 9.3.1. Company Name 9.3.2. Business Segment 9.3.3. End-user Segment 9.3.4. Revenue (2022) 9.3.5. Company Locations 9.4. Leading IT Service Management Market Companies, by market capitalization 9.5. Market Structure 9.5.1. Market Leaders 9.5.2. Market Followers 9.5.3. Emerging Players 9.6. Mergers and Acquisitions Details 10. Company Profile: Key Players 10.1. Atlassian 10.1.1. Company Overview 10.1.2. Business Portfolio 10.1.3. Financial Overview 10.1.4. SWOT Analysis 10.1.5. Strategic Analysis 10.1.6. Scale of Operation (small, medium, and large) 10.1.7. Details on Partnership 10.1.8. Regulatory Accreditations and Certifications Received by Them 10.1.9. Awards Received by the Firm 10.1.10. Recent Developments 10.2. BMC Software 10.3. Ivanti (HEAT Software) 10.4. IBM 10.5. SAP 10.6. Broadcom 10.7. Axios Systems 10.8. ASG Software 10.9. Samanage 10.10. Symantec 10.11. Agiloft Service 10.12. Micro Focus (Formerly HPE) 10.13. Epicor 10.14. Ultimo 10.15. SolarWinds 10.16. TOPdesk 10.17. Freshworks 10.18. SysAid 10.19. Autotask 10.20. HPE 10.21. Microsoft 10.22. ServiceNow 10.23. ITSM 10.24. Hornbill 11. Key Findings 12. Industry Recommendations 13. IT Service Management Market: Research Methodology 14. Terms and Glossary