IT Service Management Market was valued US$ 2.82 Bn in 2021 and is expected to reach US$ 5.04 Bn by 2029, at a 7.50 % CAGR of around during a forecast period. The report has covered the market trends from 2017 to forecast the market through 2029. 2021 is considered a base year. Special attention is given to 2021 and effect of lockdown on the demand and supply, and also the impact of lockdown for next two years on the market. Some companies have done well in lockdown also and specific strategic analysis of those companies is done in the report.To know about the Research Methodology :- Request Free Sample Report
COVID-19 impact on market:
COVID-19 has the potential to have three major effects on the global economy: directly impacting production and demand, causing supply chain and market disruption, and having a financial impact on businesses and financial markets. Our analysts, who are monitoring the situation throughout the world, believe that the market would provide producers with lucrative opportunities following the COVID-19 dilemma.IT Service Management Market Definition:
IT Service Management (ITSM) refers to all the activities involved in creating, designing, supporting, managing and delivering the lifecycle of IT services. With the introduction of the latest technologies, the initiatives are looking to implement them in the quest to improve their services to benefit their consumers. Such as AI (Artificial Intelligence) has been included with ITSM.The report study has analyzed revenue impact of COVID -19 pandemic on the sales revenue of market leaders, market followers and market disrupters in the report and same is reflected in our analysis.The IT Environment for ITSM:
As IT environments continue to develop more dynamic and complex, the traditional boundaries among these different disciplines are closing. AIOps, in particular, offers a vivid illustration of the power that can be appreciated through integration across these segments. Such as, establishing AIOps solutions can deliver helpful insights for IT operations management. However, by using this intelligence to fuel automation, teams can begin to truly exploit the value grown from these insights, and in the process, realize breakthroughs in operational efficiency and SLA compliance. Likewise, on the ITSM side, teams can employ AI and ML to establish automated workflows for incident management, automating all from ticket generation to ticket close.IT Service Management Market Dynamics:
The report contains a detailed list of factors that will drive and restrain the growth of the ITSM market. The emergent technologies in the IT field are the major growth drivers of the global IT Service management market. Also, the growing requirement of industries for remote solutions that can be accessed from anywhere is playing a significant role in fueling the market for ITSM. Likewise, the expanding demand for cost-effective & flexible solutions for better consumer satisfaction will have a positive impact on the market. However, the major challenge for ITSM is the lack of quality standards in SLA (Service level agreement). Similarly, privacy and certain security issues related to the technologies and growing need for high network bandwidth are some challenges in the IT service management market globally.IT Service Management Market Segment Analysis:
The report provides an in-depth segment analysis of the global market, thereby providing valuable insights at the macro as well as micro levels. The market is segmented into Deployment, End-Use, and Application. By End-use, the BFSI segment held the largest market share of xx.2% in 2021 and is projected to grow at the highest CAGR of xx.5% to reach US$ xx Mn by 2029 because of the higher demand of IT service management tools. Banks around the world are undergoing a main digital transition and have observed enormous innovations in the past few years, particularly in the IT segment within the BFSI environment. IT is now an energetic part of every bank and it has achieved this by including pro-active means, like strengthening and instituting bank infrastructure correlated to communication, security, and networking, achieving inter-branch connectivity, among many other functions.Regional analysis of Global IT Service Management Market:
The report offers a brief analysis of the major regions in the ITSM market, namely, APAC, Europe, North America, South America, and the Middle East & Africa. North America is projected to witness the fastest growth during the forecast period because of the rapid adoption of BYOD policies. The Asia Pacific market will be the fastest increasing ITSM market. South America offers potential growth opportunities in the ITSM market owing to the rise in technologies and organizations which proposals better customer experience.Country wise Analysis of Global IT Service Management Market:
When looking at ITSM adoption in the U.S and Canada, both countries are similar in the context of their adoption of ITSM, with Canada having started a bit earlier than the US. Major economies like India, China, South Korea and Japan are witnessing high investor interest in IT and ITSM. Similarly, thanks to the rise in the number of internet users in Asia and technologies like 4G LTE are also driving the growth in APAC region. The objective of the report is to present a comprehensive analysis of the global market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants by Region. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors by Region on the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global IT Service Management Market dynamics, structure by analyzing the market segments and project the global market size. Clear representation of competitive analysis of key players by Application, price, financial position, Product portfolio, growth strategies, and regional presence in the global market make the report investor’s guide.IT Service Management Market Scope: Inquire before buying
IT Service Management Market Report Coverage Details Base Year: 2021 Forecast Period: 2022-2029 Historical Data: 2017 to 2021 Market Size in 2021: US $ 2.82 Bn. Forecast Period 2022 to 2029 CAGR: 7.50% Market Size in 2029: US $ 5.04 Bn. Segments Covered: by Deployment • Cloud • On-premise by Application • Configuration Management • Performance Management • Network Management • Database Management System • Other Applications by End-Use • BFSI • Manufacturing • Government and Education • IT and Telecommunication • Retail • Travel and Hospitality • Healthcare • Other End-user Industries IT Service Management Market, by Region
• North America • Europe • Asia Pacific • Middle East & Africa • South AmericaIT Service Management Market Key players
• Atlassian • BMC Software • Ivanti (HEAT Software) • IBM • SAP • Broadcom • Axios Systems • ASG Software • Samanage • Symantec • Agiloft Service • Micro Focus (Formerly HPE) • Epicor • Ultimo • SolarWinds • TOPdesk • Freshworks • SysAid • Autotask • HPE • Microsoft • ServiceNow • ITSM • Hornbill Frequently Asked Questions: 1. Which region has the largest share in Global IT Service Management Market? Ans: Asia Pacific region held the highest share in 2021. 2. What is the growth rate of Global IT Service Management Market? Ans: The Global IT Service Management Market is growing at a CAGR of 7.5% during forecasting period 2022-2029. 3. What is scope of the Global IT Service Management market report? Ans: Global IT Service Management Market report helps with the PESTEL, PORTER, COVID-19 Impact analysis, Recommendations for Investors & Leaders, and market estimation of the forecast period. 4. Who are the key players in Global IT Service Management market? Ans: The important key players in the Global IT Service Management Market are – Atlassian, BMC Software, Ivanti (HEAT Software), IBM, SAP, Broadcom, Axios Systems, ASG Software, Samanage, Symantec, Agiloft Service, Micro Focus (Formerly HPE), Epicor, Ultimo, SolarWinds, TOPdesk, Freshworks, SysAid, Autotask, HPE, Microsoft, ServiceNow, ITSM, and Hornbill 5. What is the study period of this market? Ans: The Global IT Service Management Market is studied from 2021 to 2029.
IT Service Management Market 1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: IT Service Management Market Size, by Market Value (US$ Bn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7. Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. IT Service Management Market Analysis and Forecast 6.1. IT Service Management Market Size & Y-o-Y Growth Analysis 6.1.1. North America 6.1.2. Europe 6.1.3. Asia Pacific 6.1.4. Middle East & Africa 6.1.5. South America 7. IT Service Management Market Analysis and Forecast, By Deployment 7.1. Introduction and Definition 7.2. Key Findings 7.3. IT Service Management Market Value Share Analysis, By Deployment 7.4. IT Service Management Market Size (US$ Bn) Forecast, By Deployment 7.5. IT Service Management Market Analysis, By Deployment 7.6. IT Service Management Market Attractiveness Analysis, By Deployment 8. IT Service Management Market Analysis and Forecast, By Application 8.1. Introduction and Definition 8.2. Key Findings 8.3. IT Service Management Market Value Share Analysis, By Application 8.4. IT Service Management Market Size (US$ Bn) Forecast, By Application 8.5. IT Service Management Market Analysis, By Application 8.6. IT Service Management Market Attractiveness Analysis, By Application 9. IT Service Management Market Analysis and Forecast, By End-Use 9.1. Introduction and Definition 9.2. Key Findings 9.3. IT Service Management Market Value Share Analysis, By End-Use 9.4. IT Service Management Market Size (US$ Bn) Forecast, By End-Use 9.5. IT Service Management Market Analysis, By End-Use 9.6. IT Service Management Market Attractiveness Analysis, By End-Use 10. IT Service Management Market Analysis, by Region 10.1. IT Service Management Market Value Share Analysis, by Region 10.2. IT Service Management Market Size (US$ Bn) Forecast, by Region 10.3. IT Service Management Market Attractiveness Analysis, by Region 11. North America IT Service Management Market Analysis 11.1. Key Findings 11.2. North America IT Service Management Market Overview 11.3. North America IT Service Management Market Value Share Analysis, By Deployment 11.4. North America IT Service Management Market Forecast, By Deployment 11.4.1. Cloud 11.4.2. On-premise 11.5. North America IT Service Management Market Value Share Analysis, By Application 11.6. North America IT Service Management Market Forecast, By Application 11.6.1. Configuration Management 11.6.2. Performance Management 11.6.3. Network Management 11.6.4. Database Management System 11.6.5. Other Applications 11.7. North America IT Service Management Market Value Share Analysis, By End-Use 11.8. North America IT Service Management Market Forecast, By End-Use 11.8.1. BFSI 11.8.2. Manufacturing 11.8.3. Government and Education 11.8.4. IT and Telecommunication 11.8.5. Retail 11.8.6. Travel and Hospitality 11.8.7. Healthcare 11.8.8. Other End-user Industries 11.9. North America IT Service Management Market Value Share Analysis, by Country 11.10. North America IT Service Management Market Forecast, by Country 11.10.1. U.S. 11.10.2. Canada 11.11. North America IT Service Management Market Analysis, by Country 11.12. U.S. IT Service Management Market Forecast, By Deployment 11.12.1. Cloud 11.12.2. On-premise 11.13. U.S. IT Service Management Market Forecast, By Application 11.13.1. Configuration Management 11.13.2. Performance Management 11.13.3. Network Management 11.13.4. Database Management System 11.13.5. Other Applications 11.14. U.S. IT Service Management Market Forecast, By End-Use 11.14.1. BFSI 11.14.2. Manufacturing 11.14.3. Government and Education 11.14.4. IT and Telecommunication 11.14.5. Retail 11.14.6. Travel and Hospitality 11.14.7. Healthcare 11.14.8. Other End-user Industries 11.15. Canada IT Service Management Market Forecast, By Deployment 11.15.1. Cloud 11.15.2. On-premise 11.16. Canada IT Service Management Market Forecast, By Application 11.16.1. Configuration Management 11.16.2. Performance Management 11.16.3. Network Management 11.16.4. Database Management System 11.16.5. Other Applications 11.17. Canada IT Service Management Market Forecast, By End-Use 11.17.1. BFSI 11.17.2. Manufacturing 11.17.3. Government and Education 11.17.4. IT and Telecommunication 11.17.5. Retail 11.17.6. Travel and Hospitality 11.17.7. Healthcare 11.17.8. Other End-user Industries 11.18. North America IT Service Management Market Attractiveness Analysis 11.18.1. By Deployment 11.18.2. By Application 11.18.3. By End-Use 11.19. PEST Analysis 11.20. Key Trends 11.21. Key Developments 12. Europe IT Service Management Market Analysis 12.1. Key Findings 12.2. Europe IT Service Management Market Overview 12.3. Europe IT Service Management Market Value Share Analysis, By Deployment 12.4. Europe IT Service Management Market Forecast, By Deployment 12.4.1. Cloud 12.4.2. On-premise 12.5. Europe IT Service Management Market Value Share Analysis, By Application 12.6. Europe IT Service Management Market Forecast, By Application 12.6.1. Configuration Management 12.6.2. Performance Management 12.6.3. Network Management 12.6.4. Database Management System 12.6.5. Other Applications 12.7. Europe IT Service Management Market Value Share Analysis, By End-Use 12.8. Europe IT Service Management Market Forecast, By End-Use 12.8.1. BFSI 12.8.2. Manufacturing 12.8.3. Government and Education 12.8.4. IT and Telecommunication 12.8.5. Retail 12.8.6. Travel and Hospitality 12.8.7. Healthcare 12.8.8. Other End-user Industries 12.9. Europe IT Service Management Market Value Share Analysis, by Country 12.10. Europe IT Service Management Market Forecast, by Country 12.10.1. Germany 12.10.2. U.K. 12.10.3. France 12.10.4. Italy 12.10.5. Spain 12.10.6. Rest of Europe 12.11. Europe IT Service Management Market Analysis, by Country 12.12. Germany IT Service Management Market Forecast, By Deployment 12.12.1. Cloud 12.12.2. On-premise 12.13. Germany IT Service Management Market Forecast, By Application 12.13.1. Configuration Management 12.13.2. Performance Management 12.13.3. Network Management 12.13.4. Database Management System 12.13.5. Other Applications 12.14. Germany IT Service Management Market Forecast, By End-Use 12.14.1. BFSI 12.14.2. Manufacturing 12.14.3. Government and Education 12.14.4. IT and Telecommunication 12.14.5. Retail 12.14.6. Travel and Hospitality 12.14.7. Healthcare 12.14.8. Other End-user Industries 12.15. U.K. IT Service Management Market Forecast, By Deployment 12.15.1. Cloud 12.15.2. On-premise 12.16. U.K. IT Service Management Market Forecast, By Application 12.16.1. Configuration Management 12.16.2. Performance Management 12.16.3. Network Management 12.16.4. Database Management System 12.16.5. Other Applications 12.17. U.K. IT Service Management Market Forecast, By End-Use 12.17.1. BFSI 12.17.2. Manufacturing 12.17.3. Government and Education 12.17.4. IT and Telecommunication 12.17.5. Retail 12.17.6. Travel and Hospitality 12.17.7. Healthcare 12.17.8. Other End-user Industries 12.18. France IT Service Management Market Forecast, By Deployment 12.18.1. Cloud 12.18.2. On-premise 12.19. France IT Service Management Market Forecast, By Application 12.19.1. Configuration Management 12.19.2. Performance Management 12.19.3. Network Management 12.19.4. Database Management System 12.19.5. Other Applications 12.20. France IT Service Management Market Forecast, By End-Use 12.20.1. BFSI 12.20.2. Manufacturing 12.20.3. Government and Education 12.20.4. IT and Telecommunication 12.20.5. Retail 12.20.6. Travel and Hospitality 12.20.7. Healthcare 12.20.8. Other End-user Industries 12.21. Italy IT Service Management Market Forecast, By Deployment 12.21.1. Cloud 12.21.2. On-premise 12.22. Italy IT Service Management Market Forecast, By Application 12.22.1. Configuration Management 12.22.2. Performance Management 12.22.3. Network Management 12.22.4. Database Management System 12.22.5. Other Applications 12.23. Italy IT Service Management Market Forecast, By End-Use 12.23.1. BFSI 12.23.2. Manufacturing 12.23.3. Government and Education 12.23.4. IT and Telecommunication 12.23.5. Retail 12.23.6. Travel and Hospitality 12.23.7. Healthcare 12.23.8. Other End-user Industries 12.24. Spain IT Service Management Market Forecast, By Deployment 12.24.1. Cloud 12.24.2. On-premise 12.25. Spain IT Service Management Market Forecast, By Application 12.25.1. Configuration Management 12.25.2. Performance Management 12.25.3. Network Management 12.25.4. Database Management System 12.25.5. Other Applications 12.26. Spain IT Service Management Market Forecast, By End-Use 12.26.1. BFSI 12.26.2. Manufacturing 12.26.3. Government and Education 12.26.4. IT and Telecommunication 12.26.5. Retail 12.26.6. Travel and Hospitality 12.26.7. Healthcare 12.26.8. Other End-user Industries 12.27. Rest of Europe IT Service Management Market Forecast, By Deployment 12.27.1. Cloud 12.27.2. On-premise 12.28. Rest of Europe IT Service Management Market Forecast, By Application 12.28.1. Configuration Management 12.28.2. Performance Management 12.28.3. Network Management 12.28.4. Database Management System 12.28.5. Other Applications 12.29. Rest Of Europe IT Service Management Market Forecast, By End-Use 12.29.1. BFSI 12.29.2. Manufacturing 12.29.3. Government and Education 12.29.4. IT and Telecommunication 12.29.5. Retail 12.29.6. Travel and Hospitality 12.29.7. Healthcare 12.29.8. Other End-user Industries 12.30. Europe IT Service Management Market Attractiveness Analysis 12.30.1. By Deployment 12.30.2. By Application 12.30.3. By End-Use 12.31. PEST Analysis 12.32. Key Trends 12.33. Key Developments 13. Asia Pacific IT Service Management Market Analysis 13.1. Key Findings 13.2. Asia Pacific IT Service Management Market Overview 13.3. Asia Pacific IT Service Management Market Value Share Analysis, By Deployment 13.4. Asia Pacific IT Service Management Market Forecast, By Deployment 13.4.1. Cloud 13.4.2. On-premise 13.5. Asia Pacific IT Service Management Market Value Share Analysis, By Application 13.6. Asia Pacific IT Service Management Market Forecast, By Application 13.6.1. Configuration Management 13.6.2. Performance Management 13.6.3. Network Management 13.6.4. Database Management System 13.6.5. Other Applications 13.7. Asia Pacific IT Service Management Market Value Share Analysis, By End-Use 13.8. Asia Pacific IT Service Management Market Forecast, By End-Use 13.8.1. BFSI 13.8.2. Manufacturing 13.8.3. Government and Education 13.8.4. IT and Telecommunication 13.8.5. Retail 13.8.6. Travel and Hospitality 13.8.7. Healthcare 13.8.8. Other End-user Industries 13.9. Asia Pacific IT Service Management Market Value Share Analysis, by Country 13.10. Asia Pacific IT Service Management Market Forecast, by Country 13.10.1. China 13.10.2. India 13.10.3. Japan 13.10.4. ASEAN 13.10.5. Rest of Asia Pacific 13.11. Asia Pacific IT Service Management Market Analysis, by Country 13.12. China IT Service Management Market Forecast, By Deployment 13.12.1. Cloud 13.12.2. On-premise 13.13. China IT Service Management Market Forecast, By Application 13.13.1. Configuration Management 13.13.2. Performance Management 13.13.3. Network Management 13.13.4. Database Management System 13.13.5. Other Applications 13.14. China IT Service Management Market Forecast, By End-Use 13.14.1. BFSI 13.14.2. Manufacturing 13.14.3. Government and Education 13.14.4. IT and Telecommunication 13.14.5. Retail 13.14.6. Travel and Hospitality 13.14.7. Healthcare 13.14.8. Other End-user Industries 13.15. India IT Service Management Market Forecast, By Deployment 13.15.1. Cloud 13.15.2. On-premise 13.16. India IT Service Management Market Forecast, By Application 13.16.1. Configuration Management 13.16.2. Performance Management 13.16.3. Network Management 13.16.4. Database Management System 13.16.5. Other Applications 13.17. India IT Service Management Market Forecast, By End-Use 13.17.1. BFSI 13.17.2. Manufacturing 13.17.3. Government and Education 13.17.4. IT and Telecommunication 13.17.5. Retail 13.17.6. Travel and Hospitality 13.17.7. Healthcare 13.17.8. Other End-user Industries 13.18. Japan IT Service Management Market Forecast, By Deployment 13.18.1. Cloud 13.18.2. On-premise 13.19. Japan IT Service Management Market Forecast, By Application 13.19.1. Configuration Management 13.19.2. Performance Management 13.19.3. Network Management 13.19.4. Database Management System 13.19.5. Other Applications 13.20. Japan IT Service Management Market Forecast, By End-Use 13.20.1. BFSI 13.20.2. Manufacturing 13.20.3. Government and Education 13.20.4. IT and Telecommunication 13.20.5. Retail 13.20.6. Travel and Hospitality 13.20.7. Healthcare 13.20.8. Other End-user Industries 13.21. ASEAN IT Service Management Market Forecast, By Deployment 13.21.1. Cloud 13.21.2. On-premise 13.22. ASEAN IT Service Management Market Forecast, By Application 13.22.1. Configuration Management 13.22.2. Performance Management 13.22.3. Network Management 13.22.4. Database Management System 13.22.5. Other Applications 13.23. ASEAN IT Service Management Market Forecast, By End-Use 13.23.1. BFSI 13.23.2. Manufacturing 13.23.3. Government and Education 13.23.4. IT and Telecommunication 13.23.5. Retail 13.23.6. Travel and Hospitality 13.23.7. Healthcare 13.23.8. Other End-user Industries 13.24. Rest of Asia Pacific IT Service Management Market Forecast, By Deployment 13.24.1. Cloud 13.24.2. On-premise 13.25. Rest of Asia Pacific IT Service Management Market Forecast, By Application 13.25.1. Configuration Management 13.25.2. Performance Management 13.25.3. Network Management 13.25.4. Database Management System 13.25.5. Other Applications 13.26. Rest of Asia Pacific IT Service Management Market Forecast, By End-Use 13.26.1. BFSI 13.26.2. Manufacturing 13.26.3. Government and Education 13.26.4. IT and Telecommunication 13.26.5. Retail 13.26.6. Travel and Hospitality 13.26.7. Healthcare 13.26.8. Other End-user Industries 13.27. Asia Pacific IT Service Management Market Attractiveness Analysis 13.27.1. By Deployment 13.27.2. By Application 13.27.3. By End-Use 13.28. PEST Analysis 13.29. Key Trends 13.30. Key Developments 14. Middle East & Africa IT Service Management Market Analysis 14.1. Key Findings 14.2. Middle East & Africa IT Service Management Market Overview 14.3. Middle East & Africa IT Service Management Market Value Share Analysis, By Deployment 14.4. Middle East & Africa IT Service Management Market Forecast, By Deployment 14.4.1. Cloud 14.4.2. On-premise 14.5. Middle East & Africa IT Service Management Market Value Share Analysis, By Application 14.6. Middle East & Africa IT Service Management Market Forecast, By Application 14.6.1. Configuration Management 14.6.2. Performance Management 14.6.3. Network Management 14.6.4. Database Management System 14.6.5. Other Applications 14.7. Middle East & Africa IT Service Management Market Value Share Analysis, By End-Use 14.8. Middle East & Africa IT Service Management Market Forecast, By End-Use 14.8.1. BFSI 14.8.2. Manufacturing 14.8.3. Government and Education 14.8.4. IT and Telecommunication 14.8.5. Retail 14.8.6. Travel and Hospitality 14.8.7. Healthcare 14.8.8. Other End-user Industries 14.9. Middle East & Africa IT Service Management Market Value Share Analysis, by Country 14.10. Middle East & Africa IT Service Management Market Forecast, by Country 14.10.1. GCC 14.10.2. South Africa 14.10.3. Rest of Middle East & Africa 14.11. Middle East & Africa IT Service Management Market Analysis, by Country 14.12. GCC IT Service Management Market Forecast, By Deployment 14.12.1. Cloud 14.12.2. On-premise 14.13. GCC IT Service Management Market Forecast, By Application 14.13.1. Configuration Management 14.13.2. Performance Management 14.13.3. Network Management 14.13.4. Database Management System 14.13.5. Other Applications 14.14. GCC IT Service Management Market Forecast, By End-Use 14.14.1. BFSI 14.14.2. Manufacturing 14.14.3. Government and Education 14.14.4. IT and Telecommunication 14.14.5. Retail 14.14.6. Travel and Hospitality 14.14.7. Healthcare 14.14.8. Other End-user Industries 14.15. South Africa IT Service Management Market Forecast, By Deployment 14.15.1. Cloud 14.15.2. On-premise 14.16. South Africa IT Service Management Market Forecast, By Application 14.16.1. Configuration Management 14.16.2. Performance Management 14.16.3. Network Management 14.16.4. Database Management System 14.16.5. Other Applications 14.17. South Africa IT Service Management Market Forecast, By End-Use 14.17.1. BFSI 14.17.2. Manufacturing 14.17.3. Government and Education 14.17.4. IT and Telecommunication 14.17.5. Retail 14.17.6. Travel and Hospitality 14.17.7. Healthcare 14.17.8. Other End-user Industries 14.18. Rest of Middle East & Africa IT Service Management Market Forecast, By Deployment 14.18.1. Cloud 14.18.2. On-premise 14.19. Rest of Middle East & Africa IT Service Management Market Forecast, By Application 14.19.1. Configuration Management 14.19.2. Performance Management 14.19.3. Network Management 14.19.4. Database Management System 14.19.5. Other Applications 14.20. Middle East & Africa IT Service Management Market Forecast, By End-Use 14.20.1. BFSI 14.20.2. Manufacturing 14.20.3. Government and Education 14.20.4. IT and Telecommunication 14.20.5. Retail 14.20.6. Travel and Hospitality 14.20.7. Healthcare 14.20.8. Other End-user Industries 14.21. Middle East & Africa IT Service Management Market Attractiveness Analysis 14.21.1. By Deployment 14.21.2. By Application 14.21.3. By End-Use 14.22. PEST Analysis 14.23. Key Trends 14.24. Key Developments 15. South America IT Service Management Market Analysis 15.1. Key Findings 15.2. South America IT Service Management Market Overview 15.3. South America IT Service Management Market Value Share Analysis, By Deployment 15.4. South America IT Service Management Market Forecast, By Deployment 15.4.1. Cloud 15.4.2. On-premise 15.5. South America IT Service Management Market Value Share Analysis, By Application 15.6. South America IT Service Management Market Forecast, By Application 15.6.1. Configuration Management 15.6.2. Performance Management 15.6.3. Network Management 15.6.4. Database Management System 15.6.5. Other Applications 15.7. South America IT Service Management Market Value Share Analysis, By End-Use 15.8. South America IT Service Management Market Forecast, By End-Use 15.8.1. BFSI 15.8.2. Manufacturing 15.8.3. Government and Education 15.8.4. IT and Telecommunication 15.8.5. Retail 15.8.6. Travel and Hospitality 15.8.7. Healthcare 15.8.8. Other End-user Industries 15.9. South America IT Service Management Market Value Share Analysis, by Country 15.10. South America IT Service Management Market Forecast, by Country 15.10.1. Brazil 15.10.2. Mexico 15.10.3. Rest of South America 15.11. South America IT Service Management Market Analysis, by Country 15.12. Brazil IT Service Management Market Forecast, By Deployment 15.12.1. Cloud 15.12.2. On-premise 15.13. Brazil IT Service Management Market Forecast, By Application 15.13.1. Configuration Management 15.13.2. Performance Management 15.13.3. Network Management 15.13.4. Database Management System 15.13.5. Other Applications 15.14. Brazil IT Service Management Market Forecast, By End-Use 15.14.1. BFSI 15.14.2. Manufacturing 15.14.3. Government and Education 15.14.4. IT and Telecommunication 15.14.5. Retail 15.14.6. Travel and Hospitality 15.14.7. Healthcare 15.14.8. Other End-user Industries 15.15. Mexico IT Service Management Market Forecast, By Deployment 15.15.1. Cloud 15.15.2. On-premise 15.16. Mexico IT Service Management Market Forecast, By Application 15.16.1. Configuration Management 15.16.2. Performance Management 15.16.3. Network Management 15.16.4. Database Management System 15.16.5. Other Applications 15.17. Mexico IT Service Management Market Forecast, By End-Use 15.17.1. BFSI 15.17.2. Manufacturing 15.17.3. Government and Education 15.17.4. IT and Telecommunication 15.17.5. Retail 15.17.6. Travel and Hospitality 15.17.7. Healthcare 15.17.8. Other End-user Industries 15.18. Rest of South America IT Service Management Market Forecast, By Deployment 15.18.1. Cloud 15.18.2. On-premise 15.19. Rest of South America IT Service Management Market Forecast, By Application 15.19.1. Configuration Management 15.19.2. Performance Management 15.19.3. Network Management 15.19.4. Database Management System 15.19.5. Other Applications 15.20. Rest of South America IT Service Management Market Forecast, By End-Use 15.20.1. BFSI 15.20.2. Manufacturing 15.20.3. Government and Education 15.20.4. IT and Telecommunication 15.20.5. Retail 15.20.6. Travel and Hospitality 15.20.7. Healthcare 15.20.8. Other End-user Industries 15.21. South America IT Service Management Market Attractiveness Analysis 15.21.1. By Deployment 15.21.2. By Application 15.21.3. By End-Use 15.22. PEST Analysis 15.23. Key Trends 15.24. Key Developments 16. Company Profiles 16.1. Market Share Analysis, by Company 16.2. Competition Matrix 16.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment 16.2.2. New Product Launches and Product Enhancements 16.2.3. Market Consolidation 16.2.3.1. M&A by Regions, Investment and Applications 16.2.3.2. M&A Key Players, Forward Integration and Backward 16.2.3.3. Integration 16.3. Company Profiles: Key Players 16.3.1. Atlassian 16.3.1.1. Company Overview 16.3.1.2. Financial Overview 16.3.1.3. Product Portfolio 16.3.1.4. Business Strategy 16.3.1.5. Recent Developments 16.3.1.6. Development Footprint 16.3.2. BMC Software 16.3.3. Ivanti (HEAT Software) 16.3.4. IBM 16.3.5. SAP 16.3.6. Broadcom 16.3.7. Axios Systems 16.3.8. ASG Software 16.3.9. Samanage 16.3.10. Symantec 16.3.11. Agiloft Service 16.3.12. Micro Focus (Formerly HPE) 16.3.13. Epicor 16.3.14. Ultimo 16.3.15. SolarWinds 16.3.16. TOPdesk 16.3.17. Freshworks 16.3.18. SysAid 16.3.19. Autotask 16.3.20. HPE 16.3.21. Microsoft 16.3.22. ServiceNow 16.3.23. ITSM 16.3.24. Hornbill 17. Primary Key Insights