Global IT Service Management Market: Industry Analysis (2020-2027)


Global IT Service Management Market was valued US$ XX Bn in 2019 and is expected to reach US$ 14.7 Bn by 2027, at a XX % CAGR of around during a forecast period.



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Global IT Service Management Market Definition:
IT Service Management (ITSM) refers to all the activities involved in creating, designing, supporting, managing and delivering the lifecycle of IT services. With the introduction of the latest technologies, the initiatives are looking to implement them in the quest to improve their services to benefit their consumers. Such as AI (Artificial Intelligence) has been included with ITSM.The report study has analyzed revenue impact of COVID -19 pandemic on the sales revenue of market leaders, market followers and market disrupters in the report and same is reflected in our analysis.
The IT Environment for ITSM:
As IT environments continue to develop more dynamic and complex, the traditional boundaries among these different disciplines are closing. AIOps, in particular, offers a vivid illustration of the power that can be appreciated through integration across these segments. Such as, establishing AIOps solutions can deliver helpful insights for IT operations management. However, by using this intelligence to fuel automation, teams can begin to truly exploit the value grown from these insights, and in the process, realize breakthroughs in operational efficiency and SLA compliance. Likewise, on the ITSM side, teams can employ AI and ML to establish automated workflows for incident management, automating all from ticket generation to ticket close.

The top IT service management software vendors in 2018 and their market growth and recent development:


Global IT Service Management Market Dynamics:
The report contains a detailed list of factors that will drive and restrain the growth of the ITSM market. The emergent technologies in the IT field are the major growth drivers of the global IT Service management market. Also, the growing requirement of industries for remote solutions that can be accessed from anywhere is playing a significant role in fueling the market for ITSM. Likewise, the expanding demand for cost-effective & flexible solutions for better consumer satisfaction will have a positive impact on the market.

However, the major challenge for ITSM is the lack of quality standards in SLA (Service level agreement). Similarly, privacy and certain security issues related to the technologies and growing need for high network bandwidth are some challenges in the IT service management market globally.
Global IT Service Management Market Segmentation:
The report provides an in-depth segment analysis of the global IT service management market, thereby providing valuable insights at the macro as well as micro levels. The market is segmented into Deployment, End-Use, and Application. By End-use, the BFSI segment held the largest market share of XX.2% in 2019 and is projected to grow at the highest CAGR of XX.5% to reach US$ XX Mn by 2027 because of the higher demand of IT service management tools.

Banks around the world are undergoing a main digital transition and have observed enormous innovations in the past few years, particularly in the IT segment within the BFSI environment. IT is now an energetic part of every bank and it has achieved this by including pro-active means, like strengthening and instituting bank infrastructure correlated to communication, security, and networking, achieving inter-branch connectivity, among many other functions.
Regional analysis of Global IT Service Management Market:
The report offers a brief analysis of the major regions in the ITSM market, namely, APAC, Europe, North America, South America, and the Middle East & Africa. North America is projected to witness the fastest growth during the forecast period because of the rapid adoption of BYOD policies. The Asia Pacific market will be the fastest increasing ITSM market. South America offers potential growth opportunities in the ITSM market owing to the rise in technologies and organizations which proposals better customer experience.
Country wise Analysis of Global IT Service Management Market:
When looking at ITSM adoption in the U.S and Canada, both countries are similar in the context of their adoption of ITSM, with Canada having started a bit earlier than the US.

Major economies like India, China, South Korea and Japan are witnessing high investor interest in IT and ITSM. Similarly, thanks to the rise in the number of internet users in Asia and technologies like 4G LTE are also driving the growth in APAC region.

The objective of the report is to present a comprehensive analysis of the Global IT Service Management Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants by Region. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors by Region on the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers.
The report also helps in understanding Global IT Service Management Market dynamics, structure by analyzing the market segments and project the Global IT Service Management Market size. Clear representation of competitive analysis of key players by Application, price, financial position, Product portfolio, growth strategies, and regional presence in the Global IT Service Management Market make the report investor’s guide.
Scope of the Global IT Service Management Market: Inquire before buying
Global IT Service Management Market, By Deployment
• Cloud
• On-premise
Global IT Service Management Market, By Application
• Configuration Management
• Performance Management
• Network Management
• Database Management System
• Other Applications
Global IT Service Management Market, By End-Use
• BFSI
• Manufacturing
• Government and Education
• IT and Telecommunication
• Retail
• Travel and Hospitality
• Healthcare
• Other End-user Industries
Global IT Service Management Market, By Region
• North America
• Europe
• Asia Pacific
• Middle East & Africa
• South America
Key players operating in the Global IT Service Management Market
• Atlassian
• BMC Software
• Ivanti (HEAT Software)
• IBM
• SAP
• Broadcom
• Axios Systems
• ASG Software
• Samanage
• Symantec
• Agiloft Service
• Micro Focus (Formerly HPE)
• Epicor
• Ultimo
• SolarWinds
• TOPdesk
• Freshworks
• SysAid
• Autotask

Global IT Service Management Market

1. Preface
1.1. Report Scope and Market Segmentation
1.2. Research Highlights
1.3. Research Objectives

2. Assumptions and Research Methodology
2.1. Report Assumptions
2.2. Abbreviations
2.3. Research Methodology
2.3.1. Secondary Research
2.3.1.1. Secondary data
2.3.1.2. Secondary Sources
2.3.2. Primary Research
2.3.2.1. Data from Primary Sources
2.3.2.2. Breakdown of Primary Sources

3. Executive Summary: Global IT Service Management Market Size, by Market Value (US$ Bn)
4. Market Overview
4.1. Introduction
4.2. Market Indicator
4.2.1. Drivers
4.2.2. Restraints
4.2.3. Opportunities
4.2.4. Challenges
4.3. Porter’s Analysis
4.4. Value Chain Analysis
4.5. Market Risk Analysis
4.6. SWOT Analysis
4.7. Industry Trends and Emerging Technologies

5. Supply Side and Demand Side Indicators
6. Global IT Service Management Market Analysis and Forecast
6.1. IT Service Management Market Size & Y-o-Y Growth Analysis
6.1.1. North America
6.1.2. Europe
6.1.3. Asia Pacific
6.1.4. Middle East & Africa
6.1.5. South America

7. Global IT Service Management Market Analysis and Forecast, By Deployment
7.1. Introduction and Definition
7.2. Key Findings
7.3. IT Service Management Market Value Share Analysis, By Deployment
7.4. IT Service Management Market Size (US$ Bn) Forecast, By Deployment
7.5. IT Service Management Market Analysis, By Deployment
7.6. IT Service Management Market Attractiveness Analysis, By Deployment

8. Global IT Service Management Market Analysis and Forecast, By Application
8.1. Introduction and Definition
8.2. Key Findings
8.3. IT Service Management Market Value Share Analysis, By Application
8.4. IT Service Management Market Size (US$ Bn) Forecast, By Application
8.5. IT Service Management Market Analysis, By Application
8.6. IT Service Management Market Attractiveness Analysis, By Application

9. Global IT Service Management Market Analysis and Forecast, By End-Use
9.1. Introduction and Definition
9.2. Key Findings
9.3. IT Service Management Market Value Share Analysis, By End-Use
9.4. IT Service Management Market Size (US$ Bn) Forecast, By End-Use
9.5. IT Service Management Market Analysis, By End-Use
9.6. IT Service Management Market Attractiveness Analysis, By End-Use

10. Global IT Service Management Market Analysis, by Region
10.1. IT Service Management Market Value Share Analysis, by Region
10.2. IT Service Management Market Size (US$ Bn) Forecast, by Region
10.3. IT Service Management Market Attractiveness Analysis, by Region

11. North America IT Service Management Market Analysis
11.1. Key Findings
11.2. North America IT Service Management Market Overview
11.3. North America IT Service Management Market Value Share Analysis, By Deployment
11.4. North America IT Service Management Market Forecast, By Deployment
11.4.1. Cloud
11.4.2. On-premise
11.5. North America IT Service Management Market Value Share Analysis, By Application
11.6. North America IT Service Management Market Forecast, By Application
11.6.1. Configuration Management
11.6.2. Performance Management
11.6.3. Network Management
11.6.4. Database Management System
11.6.5. Other Applications
11.7. North America IT Service Management Market Value Share Analysis, By End-Use
11.8. North America IT Service Management Market Forecast, By End-Use
11.8.1. BFSI
11.8.2. Manufacturing
11.8.3. Government and Education
11.8.4. IT and Telecommunication
11.8.5. Retail
11.8.6. Travel and Hospitality
11.8.7. Healthcare
11.8.8. Other End-user Industries
11.9. North America IT Service Management Market Value Share Analysis, by Country
11.10. North America IT Service Management Market Forecast, by Country
11.10.1. U.S.
11.10.2. Canada
11.11. North America IT Service Management Market Analysis, by Country
11.12. U.S. IT Service Management Market Forecast, By Deployment
11.12.1. Cloud
11.12.2. On-premise
11.13. U.S. IT Service Management Market Forecast, By Application
11.13.1. Configuration Management
11.13.2. Performance Management
11.13.3. Network Management
11.13.4. Database Management System
11.13.5. Other Applications
11.14. U.S. IT Service Management Market Forecast, By End-Use
11.14.1. BFSI
11.14.2. Manufacturing
11.14.3. Government and Education
11.14.4. IT and Telecommunication
11.14.5. Retail
11.14.6. Travel and Hospitality
11.14.7. Healthcare
11.14.8. Other End-user Industries
11.15. Canada IT Service Management Market Forecast, By Deployment
11.15.1. Cloud
11.15.2. On-premise
11.16. Canada IT Service Management Market Forecast, By Application
11.16.1. Configuration Management
11.16.2. Performance Management
11.16.3. Network Management
11.16.4. Database Management System
11.16.5. Other Applications
11.17. Canada IT Service Management Market Forecast, By End-Use
11.17.1. BFSI
11.17.2. Manufacturing
11.17.3. Government and Education
11.17.4. IT and Telecommunication
11.17.5. Retail
11.17.6. Travel and Hospitality
11.17.7. Healthcare
11.17.8. Other End-user Industries
11.18. North America IT Service Management Market Attractiveness Analysis
11.18.1. By Deployment
11.18.2. By Application
11.18.3. By End-Use
11.19. PEST Analysis
11.20. Key Trends
11.21. Key Developments

12. Europe IT Service Management Market Analysis
12.1. Key Findings
12.2. Europe IT Service Management Market Overview
12.3. Europe IT Service Management Market Value Share Analysis, By Deployment
12.4. Europe IT Service Management Market Forecast, By Deployment
12.4.1. Cloud
12.4.2. On-premise
12.5. Europe IT Service Management Market Value Share Analysis, By Application
12.6. Europe IT Service Management Market Forecast, By Application
12.6.1. Configuration Management
12.6.2. Performance Management
12.6.3. Network Management
12.6.4. Database Management System
12.6.5. Other Applications
12.7. Europe IT Service Management Market Value Share Analysis, By End-Use
12.8. Europe IT Service Management Market Forecast, By End-Use
12.8.1. BFSI
12.8.2. Manufacturing
12.8.3. Government and Education
12.8.4. IT and Telecommunication
12.8.5. Retail
12.8.6. Travel and Hospitality
12.8.7. Healthcare
12.8.8. Other End-user Industries
12.9. Europe IT Service Management Market Value Share Analysis, by Country
12.10. Europe IT Service Management Market Forecast, by Country
12.10.1. Germany
12.10.2. U.K.
12.10.3. France
12.10.4. Italy
12.10.5. Spain
12.10.6. Rest of Europe
12.11. Europe IT Service Management Market Analysis, by Country
12.12. Germany IT Service Management Market Forecast, By Deployment
12.12.1. Cloud
12.12.2. On-premise
12.13. Germany IT Service Management Market Forecast, By Application
12.13.1. Configuration Management
12.13.2. Performance Management
12.13.3. Network Management
12.13.4. Database Management System
12.13.5. Other Applications
12.14. Germany IT Service Management Market Forecast, By End-Use
12.14.1. BFSI
12.14.2. Manufacturing
12.14.3. Government and Education
12.14.4. IT and Telecommunication
12.14.5. Retail
12.14.6. Travel and Hospitality
12.14.7. Healthcare
12.14.8. Other End-user Industries
12.15. U.K. IT Service Management Market Forecast, By Deployment
12.15.1. Cloud
12.15.2. On-premise
12.16. U.K. IT Service Management Market Forecast, By Application
12.16.1. Configuration Management
12.16.2. Performance Management
12.16.3. Network Management
12.16.4. Database Management System
12.16.5. Other Applications
12.17. U.K. IT Service Management Market Forecast, By End-Use
12.17.1. BFSI
12.17.2. Manufacturing
12.17.3. Government and Education
12.17.4. IT and Telecommunication
12.17.5. Retail
12.17.6. Travel and Hospitality
12.17.7. Healthcare
12.17.8. Other End-user Industries
12.18. France IT Service Management Market Forecast, By Deployment
12.18.1. Cloud
12.18.2. On-premise
12.19. France IT Service Management Market Forecast, By Application
12.19.1. Configuration Management
12.19.2. Performance Management
12.19.3. Network Management
12.19.4. Database Management System
12.19.5. Other Applications
12.20. France IT Service Management Market Forecast, By End-Use
12.20.1. BFSI
12.20.2. Manufacturing
12.20.3. Government and Education
12.20.4. IT and Telecommunication
12.20.5. Retail
12.20.6. Travel and Hospitality
12.20.7. Healthcare
12.20.8. Other End-user Industries
12.21. Italy IT Service Management Market Forecast, By Deployment
12.21.1. Cloud
12.21.2. On-premise
12.22. Italy IT Service Management Market Forecast, By Application
12.22.1. Configuration Management
12.22.2. Performance Management
12.22.3. Network Management
12.22.4. Database Management System
12.22.5. Other Applications
12.23. Italy IT Service Management Market Forecast, By End-Use
12.23.1. BFSI
12.23.2. Manufacturing
12.23.3. Government and Education
12.23.4. IT and Telecommunication
12.23.5. Retail
12.23.6. Travel and Hospitality
12.23.7. Healthcare
12.23.8. Other End-user Industries
12.24. Spain IT Service Management Market Forecast, By Deployment
12.24.1. Cloud
12.24.2. On-premise
12.25. Spain IT Service Management Market Forecast, By Application
12.25.1. Configuration Management
12.25.2. Performance Management
12.25.3. Network Management
12.25.4. Database Management System
12.25.5. Other Applications
12.26. Spain IT Service Management Market Forecast, By End-Use
12.26.1. BFSI
12.26.2. Manufacturing
12.26.3. Government and Education
12.26.4. IT and Telecommunication
12.26.5. Retail
12.26.6. Travel and Hospitality
12.26.7. Healthcare
12.26.8. Other End-user Industries
12.27. Rest of Europe IT Service Management Market Forecast, By Deployment
12.27.1. Cloud
12.27.2. On-premise
12.28. Rest of Europe IT Service Management Market Forecast, By Application
12.28.1. Configuration Management
12.28.2. Performance Management
12.28.3. Network Management
12.28.4. Database Management System
12.28.5. Other Applications
12.29. Rest Of Europe IT Service Management Market Forecast, By End-Use
12.29.1. BFSI
12.29.2. Manufacturing
12.29.3. Government and Education
12.29.4. IT and Telecommunication
12.29.5. Retail
12.29.6. Travel and Hospitality
12.29.7. Healthcare
12.29.8. Other End-user Industries
12.30. Europe IT Service Management Market Attractiveness Analysis
12.30.1. By Deployment
12.30.2. By Application
12.30.3. By End-Use
12.31. PEST Analysis
12.32. Key Trends
12.33. Key Developments

13. Asia Pacific IT Service Management Market Analysis
13.1. Key Findings
13.2. Asia Pacific IT Service Management Market Overview
13.3. Asia Pacific IT Service Management Market Value Share Analysis, By Deployment
13.4. Asia Pacific IT Service Management Market Forecast, By Deployment
13.4.1. Cloud
13.4.2. On-premise
13.5. Asia Pacific IT Service Management Market Value Share Analysis, By Application
13.6. Asia Pacific IT Service Management Market Forecast, By Application
13.6.1. Configuration Management
13.6.2. Performance Management
13.6.3. Network Management
13.6.4. Database Management System
13.6.5. Other Applications
13.7. Asia Pacific IT Service Management Market Value Share Analysis, By End-Use
13.8. Asia Pacific IT Service Management Market Forecast, By End-Use
13.8.1. BFSI
13.8.2. Manufacturing
13.8.3. Government and Education
13.8.4. IT and Telecommunication
13.8.5. Retail
13.8.6. Travel and Hospitality
13.8.7. Healthcare
13.8.8. Other End-user Industries
13.9. Asia Pacific IT Service Management Market Value Share Analysis, by Country
13.10. Asia Pacific IT Service Management Market Forecast, by Country
13.10.1. China
13.10.2. India
13.10.3. Japan
13.10.4. ASEAN
13.10.5. Rest of Asia Pacific
13.11. Asia Pacific IT Service Management Market Analysis, by Country
13.12. China IT Service Management Market Forecast, By Deployment
13.12.1. Cloud
13.12.2. On-premise
13.13. China IT Service Management Market Forecast, By Application
13.13.1. Configuration Management
13.13.2. Performance Management
13.13.3. Network Management
13.13.4. Database Management System
13.13.5. Other Applications
13.14. China IT Service Management Market Forecast, By End-Use
13.14.1. BFSI
13.14.2. Manufacturing
13.14.3. Government and Education
13.14.4. IT and Telecommunication
13.14.5. Retail
13.14.6. Travel and Hospitality
13.14.7. Healthcare
13.14.8. Other End-user Industries
13.15. India IT Service Management Market Forecast, By Deployment
13.15.1. Cloud
13.15.2. On-premise
13.16. India IT Service Management Market Forecast, By Application
13.16.1. Configuration Management
13.16.2. Performance Management
13.16.3. Network Management
13.16.4. Database Management System
13.16.5. Other Applications
13.17. India IT Service Management Market Forecast, By End-Use
13.17.1. BFSI
13.17.2. Manufacturing
13.17.3. Government and Education
13.17.4. IT and Telecommunication
13.17.5. Retail
13.17.6. Travel and Hospitality
13.17.7. Healthcare
13.17.8. Other End-user Industries
13.18. Japan IT Service Management Market Forecast, By Deployment
13.18.1. Cloud
13.18.2. On-premise
13.19. Japan IT Service Management Market Forecast, By Application
13.19.1. Configuration Management
13.19.2. Performance Management
13.19.3. Network Management
13.19.4. Database Management System
13.19.5. Other Applications
13.20. Japan IT Service Management Market Forecast, By End-Use
13.20.1. BFSI
13.20.2. Manufacturing
13.20.3. Government and Education
13.20.4. IT and Telecommunication
13.20.5. Retail
13.20.6. Travel and Hospitality
13.20.7. Healthcare
13.20.8. Other End-user Industries
13.21. ASEAN IT Service Management Market Forecast, By Deployment
13.21.1. Cloud
13.21.2. On-premise
13.22. ASEAN IT Service Management Market Forecast, By Application
13.22.1. Configuration Management
13.22.2. Performance Management
13.22.3. Network Management
13.22.4. Database Management System
13.22.5. Other Applications
13.23. ASEAN IT Service Management Market Forecast, By End-Use
13.23.1. BFSI
13.23.2. Manufacturing
13.23.3. Government and Education
13.23.4. IT and Telecommunication
13.23.5. Retail
13.23.6. Travel and Hospitality
13.23.7. Healthcare
13.23.8. Other End-user Industries
13.24. Rest of Asia Pacific IT Service Management Market Forecast, By Deployment
13.24.1. Cloud
13.24.2. On-premise
13.25. Rest of Asia Pacific IT Service Management Market Forecast, By Application
13.25.1. Configuration Management
13.25.2. Performance Management
13.25.3. Network Management
13.25.4. Database Management System
13.25.5. Other Applications
13.26. Rest of Asia Pacific IT Service Management Market Forecast, By End-Use
13.26.1. BFSI
13.26.2. Manufacturing
13.26.3. Government and Education
13.26.4. IT and Telecommunication
13.26.5. Retail
13.26.6. Travel and Hospitality
13.26.7. Healthcare
13.26.8. Other End-user Industries
13.27. Asia Pacific IT Service Management Market Attractiveness Analysis
13.27.1. By Deployment
13.27.2. By Application
13.27.3. By End-Use
13.28. PEST Analysis
13.29. Key Trends
13.30. Key Developments

14. Middle East & Africa IT Service Management Market Analysis
14.1. Key Findings
14.2. Middle East & Africa IT Service Management Market Overview
14.3. Middle East & Africa IT Service Management Market Value Share Analysis, By Deployment
14.4. Middle East & Africa IT Service Management Market Forecast, By Deployment
14.4.1. Cloud
14.4.2. On-premise
14.5. Middle East & Africa IT Service Management Market Value Share Analysis, By Application
14.6. Middle East & Africa IT Service Management Market Forecast, By Application
14.6.1. Configuration Management
14.6.2. Performance Management
14.6.3. Network Management
14.6.4. Database Management System
14.6.5. Other Applications
14.7. Middle East & Africa IT Service Management Market Value Share Analysis, By End-Use
14.8. Middle East & Africa IT Service Management Market Forecast, By End-Use
14.8.1. BFSI
14.8.2. Manufacturing
14.8.3. Government and Education
14.8.4. IT and Telecommunication
14.8.5. Retail
14.8.6. Travel and Hospitality
14.8.7. Healthcare
14.8.8. Other End-user Industries
14.9. Middle East & Africa IT Service Management Market Value Share Analysis, by Country
14.10. Middle East & Africa IT Service Management Market Forecast, by Country
14.10.1. GCC
14.10.2. South Africa
14.10.3. Rest of Middle East & Africa
14.11. Middle East & Africa IT Service Management Market Analysis, by Country
14.12. GCC IT Service Management Market Forecast, By Deployment
14.12.1. Cloud
14.12.2. On-premise
14.13. GCC IT Service Management Market Forecast, By Application
14.13.1. Configuration Management
14.13.2. Performance Management
14.13.3. Network Management
14.13.4. Database Management System
14.13.5. Other Applications
14.14. GCC IT Service Management Market Forecast, By End-Use
14.14.1. BFSI
14.14.2. Manufacturing
14.14.3. Government and Education
14.14.4. IT and Telecommunication
14.14.5. Retail
14.14.6. Travel and Hospitality
14.14.7. Healthcare
14.14.8. Other End-user Industries
14.15. South Africa IT Service Management Market Forecast, By Deployment
14.15.1. Cloud
14.15.2. On-premise
14.16. South Africa IT Service Management Market Forecast, By Application
14.16.1. Configuration Management
14.16.2. Performance Management
14.16.3. Network Management
14.16.4. Database Management System
14.16.5. Other Applications
14.17. South Africa IT Service Management Market Forecast, By End-Use
14.17.1. BFSI
14.17.2. Manufacturing
14.17.3. Government and Education
14.17.4. IT and Telecommunication
14.17.5. Retail
14.17.6. Travel and Hospitality
14.17.7. Healthcare
14.17.8. Other End-user Industries
14.18. Rest of Middle East & Africa IT Service Management Market Forecast, By Deployment
14.18.1. Cloud
14.18.2. On-premise
14.19. Rest of Middle East & Africa IT Service Management Market Forecast, By Application
14.19.1. Configuration Management
14.19.2. Performance Management
14.19.3. Network Management
14.19.4. Database Management System
14.19.5. Other Applications
14.20. Middle East & Africa IT Service Management Market Forecast, By End-Use
14.20.1. BFSI
14.20.2. Manufacturing
14.20.3. Government and Education
14.20.4. IT and Telecommunication
14.20.5. Retail
14.20.6. Travel and Hospitality
14.20.7. Healthcare
14.20.8. Other End-user Industries
14.21. Middle East & Africa IT Service Management Market Attractiveness Analysis
14.21.1. By Deployment
14.21.2. By Application
14.21.3. By End-Use
14.22. PEST Analysis
14.23. Key Trends
14.24. Key Developments

15. South America IT Service Management Market Analysis
15.1. Key Findings
15.2. South America IT Service Management Market Overview
15.3. South America IT Service Management Market Value Share Analysis, By Deployment
15.4. South America IT Service Management Market Forecast, By Deployment
15.4.1. Cloud
15.4.2. On-premise
15.5. South America IT Service Management Market Value Share Analysis, By Application
15.6. South America IT Service Management Market Forecast, By Application
15.6.1. Configuration Management
15.6.2. Performance Management
15.6.3. Network Management
15.6.4. Database Management System
15.6.5. Other Applications
15.7. South America IT Service Management Market Value Share Analysis, By End-Use
15.8. South America IT Service Management Market Forecast, By End-Use
15.8.1. BFSI
15.8.2. Manufacturing
15.8.3. Government and Education
15.8.4. IT and Telecommunication
15.8.5. Retail
15.8.6. Travel and Hospitality
15.8.7. Healthcare
15.8.8. Other End-user Industries
15.9. South America IT Service Management Market Value Share Analysis, by Country
15.10. South America IT Service Management Market Forecast, by Country
15.10.1. Brazil
15.10.2. Mexico
15.10.3. Rest of South America
15.11. South America IT Service Management Market Analysis, by Country
15.12. Brazil IT Service Management Market Forecast, By Deployment
15.12.1. Cloud
15.12.2. On-premise
15.13. Brazil IT Service Management Market Forecast, By Application
15.13.1. Configuration Management
15.13.2. Performance Management
15.13.3. Network Management
15.13.4. Database Management System
15.13.5. Other Applications
15.14. Brazil IT Service Management Market Forecast, By End-Use
15.14.1. BFSI
15.14.2. Manufacturing
15.14.3. Government and Education
15.14.4. IT and Telecommunication
15.14.5. Retail
15.14.6. Travel and Hospitality
15.14.7. Healthcare
15.14.8. Other End-user Industries
15.15. Mexico IT Service Management Market Forecast, By Deployment
15.15.1. Cloud
15.15.2. On-premise
15.16. Mexico IT Service Management Market Forecast, By Application
15.16.1. Configuration Management
15.16.2. Performance Management
15.16.3. Network Management
15.16.4. Database Management System
15.16.5. Other Applications
15.17. Mexico IT Service Management Market Forecast, By End-Use
15.17.1. BFSI
15.17.2. Manufacturing
15.17.3. Government and Education
15.17.4. IT and Telecommunication
15.17.5. Retail
15.17.6. Travel and Hospitality
15.17.7. Healthcare
15.17.8. Other End-user Industries
15.18. Rest of South America IT Service Management Market Forecast, By Deployment
15.18.1. Cloud
15.18.2. On-premise
15.19. Rest of South America IT Service Management Market Forecast, By Application
15.19.1. Configuration Management
15.19.2. Performance Management
15.19.3. Network Management
15.19.4. Database Management System
15.19.5. Other Applications
15.20. Rest of South America IT Service Management Market Forecast, By End-Use
15.20.1. BFSI
15.20.2. Manufacturing
15.20.3. Government and Education
15.20.4. IT and Telecommunication
15.20.5. Retail
15.20.6. Travel and Hospitality
15.20.7. Healthcare
15.20.8. Other End-user Industries
15.21. South America IT Service Management Market Attractiveness Analysis
15.21.1. By Deployment
15.21.2. By Application
15.21.3. By End-Use
15.22. PEST Analysis
15.23. Key Trends
15.24. Key Developments

16. Company Profiles
16.1. Market Share Analysis, by Company
16.2. Competition Matrix
16.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment
16.2.2. New Product Launches and Product Enhancements
16.2.3. Market Consolidation
16.2.3.1. M&A by Regions, Investment and Applications
16.2.3.2. M&A Key Players, Forward Integration and Backward
16.2.3.3. Integration
16.3. Company Profiles: Key Players
16.3.1. Atlassian
16.3.1.1. Company Overview
16.3.1.2. Financial Overview
16.3.1.3. Product Portfolio
16.3.1.4. Business Strategy
16.3.1.5. Recent Developments
16.3.1.6. Development Footprint
16.3.2. BMC Software
16.3.3. Ivanti (HEAT Software)
16.3.4. IBM
16.3.5. SAP
16.3.6. Broadcom
16.3.7. Axios Systems
16.3.8. ASG Software
16.3.9. Samanage
16.3.10. Symantec
16.3.11. Agiloft Service
16.3.12. Micro Focus (Formerly HPE)
16.3.13. Epicor
16.3.14. Ultimo
16.3.15. SolarWinds
16.3.16. TOPdesk
16.3.17. Freshworks
16.3.18. SysAid
16.3.19. Autotask

17. Primary Key Insights

Report ID	53106
Category	Information Technology & Telecommunication

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Report ID	53106
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Global IT Service Management Market- Industry Analysis and Forecast (2020-2027) – by Deployment, End-Use, Application and Region.

Global IT Service Management Market Definition:

The IT Environment for ITSM:

Global IT Service Management Market Dynamics:

Global IT Service Management Market Segmentation:

Regional analysis of Global IT Service Management Market:

Country wise Analysis of Global IT Service Management Market:

Scope of the Global IT Service Management Market: Inquire before buying

Global IT Service Management Market, By Deployment

Global IT Service Management Market, By Application

Global IT Service Management Market, By End-Use

Global IT Service Management Market, By Region

Key players operating in the Global IT Service Management Market

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Published Date	Feb 2020
Updated Date