Global Customer Communication Management Market: Industry Analysis and Forecast (2019-2026) – By Solution, Enterprise Size, Deployment, End-use Industry and Region.

Global Customer Communication Management Market was valued US$ XX Bn in 2018 and is expected to reach US$ XX Bn by 2026, at a CAGR of 17.3 % during a forecast period. To know about the Research Methodology :- Request Free Sample Report Customer communication management is a vital part of the business. CCM is a software, which is used to empower companies to manage customer communications across an extensive range of media like printed documents, email, web pages. An introduction to the advanced natural language processing (NLP) and Artificial Intelligence (AI) are making the CCM system much simpler to solve the business problems, which are expected to drive growth in the global customer communication management market. Customer communication management empowers organizations to manage efficient communications across all distribution channels to co-operate with their clients and form more profitable and relationships with the customers. On-premises deployment is widely used in an array of end-user industries like BFSI, government, and defense to secure sensitive data, financial records, money transfers, and accounting information. On-premises deployment provides flexibility to control the IT system for organizations. BFSI sector is expected to share substantial growth in the global customer communication management market. The significant growth in the market is attributed to the capitalization of market opportunities over different countries The BFSI sector is gaining a benefit by outsourcing the service and it helps to reduce operating costs and maximize customer services. Customer communication management software has a multi-channel approach, which is widely adopted in organizations to reach out to their customers through different communication channels. The CCM software offering the benefits as it keeps the customers updated and helps to deliver the best services to the customers. The software includes various platforms and functional attributes, which will enhance productivity. Region-wise, North America region is estimated to hold the dominant position in the global customer communication management market. An increase in the adoption of CCM solutions by enterprises in the region is one of the key drivers in the global customer communication management market. Strong integration of software applications to increase customer experience and manage and control effective and efficient delivery of services are expected to boost the market growth in the region. Innovations in the communication industries and rise in awareness about the benefits CCM software suit are driving the growth in the market. The organizations are focusing on the adoption of multifarious communication channels to form their prominent presence in the market. Technology evolution in the communication industry has to empower businesses to connect with customers at any time. Some of the many key players in the market are increasing their consumer base across foreign countries. These key players are concentrating on strategic collaborative initiatives to enhance their market shares and profitability. The objective of the report is to present a comprehensive analysis of Global Customer Communication Management Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants by region. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors by region on the market are presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analysed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Customer Communication Management Market dynamics, structure by analysing the market segments and project the Global Customer Communication Management Market size. Clear representation of competitive analysis of key players by Thyroid Gland Disorders Treatment Type, price, financial position, product portfolio, growth strategies, and regional presence in the Global Customer Communication Management Market make the report investor’s guide. The report study has analyzed revenue impact of covid-19 pandemic on the sales revenue of market leaders, market followers and disrupters in the report and same is reflected in our analysis.

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Global Customer Communication Management Market, By Solution

• Software Suite • Managed CCM Services • Other Services

Global Customer Communication Management Market, By Enterprise Size

• Large Enterprises • Small and Medium Enterprises (SMEs)

Global Customer Communication Management Market, By Deployment

• Cloud • On-premise

Global Customer Communication Management Market, By End-use Industry

• Healthcare • BFSI • IT and Telecom • E-commerce and Retail • Hospitality and Travel • Government and Utilities • Others

Global Customer Communication Management Market, By Region

• North America • Europe • Asia Pacific • Middle East & Africa • South America

Key players operating in Global Customer Communication Management Market

• GMC Software AG • Newgen Software Technologies Limited • Open Text Corporation • Adobe Inc. • Pitney Bowes • Intense Technologies • Cincom Systems Inc. • Doxee S.p.A. C.F. • Ecrion Software, Inc. • Ecrion • Oracle Corporation • Fidelity National Information Services • Striata • Smart Communications • ZOHO Corporation • XMPie • Papyrus Europe • EMC Corporation • Xerox Corporation • Hewlett Packard Enterprise • Quadrant • Zendesk  

Global Customer Communication Management Market

1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: Global Customer Communication Management Market Size, by Market Value (US$ Bn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7. Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. Global Customer Communication Management Market Analysis and Forecast 6.1. Global Customer Communication Management Market Size & Y-o-Y Growth Analysis 6.1.1. North America 6.1.2. Europe 6.1.3. Asia Pacific 6.1.4. Middle East & Africa 6.1.5. South America 7. Global Customer Communication Management Market Analysis and Forecast, By Component 7.1. Introduction and Definition 7.2. Key Findings 7.3. Global Customer Communication Management Market Value Share Analysis, By Component 7.4. Global Customer Communication Management Market Size (US$ Bn) Forecast, By Component 7.5. Global Customer Communication Management Market Analysis, By Component 7.6. Global Customer Communication Management Market Attractiveness Analysis, By Component 8. Global Customer Communication Management Market Analysis and Forecast, By Enterprise Size 8.1. Introduction and Definition 8.2. Key Findings 8.3. Global Customer Communication Management Market Value Share Analysis, By Enterprise Size 8.4. Global Customer Communication Management Market Size (US$ Bn) Forecast, By Enterprise Size 8.5. Global Customer Communication Management Market Analysis, By Enterprise Size 8.6. Global Customer Communication Management Market Attractiveness Analysis, By Enterprise Size 9. Global Customer Communication Management Market Analysis and Forecast, By Deployment 9.1. Introduction and Definition 9.2. Key Findings 9.3. Global Customer Communication Management Market Value Share Analysis, By Deployment 9.4. Global Customer Communication Management Market Size (US$ Bn) Forecast, By Deployment 9.5. Global Customer Communication Management Market Analysis, By Deployment 9.6. Global Customer Communication Management Market Attractiveness Analysis, By Deployment 10. Global Customer Communication Management Market Analysis and Forecast, By End-use Industry 10.1. Introduction and Definition 10.2. Key Findings 10.3. Global Customer Communication Management Market Value Share Analysis, By End-use Industry 10.4. Global Customer Communication Management Market Size (US$ Bn) Forecast, By End-use Industry 10.5. Global Customer Communication Management Market Analysis, By End-use Industry 10.6. Global Customer Communication Management Market Attractiveness Analysis, By End-use Industry 11. Global Customer Communication Management Market Analysis, by Region 11.1. Global Customer Communication Management Market Value Share Analysis, by Region 11.2. Global Customer Communication Management Market Size (US$ Bn) Forecast, by Region 11.3. Global Customer Communication Management Market Attractiveness Analysis, by Region 12. North America Customer Communication Management Market Analysis 12.1. Key Findings 12.2. North America Customer Communication Management Market Overview 12.3. North America Customer Communication Management Market Value Share Analysis, By Component 12.4. North America Customer Communication Management Market Forecast, By Component 12.4.1. Software Suite 12.4.2. Managed CCM Services 12.4.3. Other Services 12.5. North America Customer Communication Management Market Value Share Analysis, By Enterprise Size 12.6. North America Customer Communication Management Market Forecast, By Enterprise Size 12.6.1. Large Enterprises 12.6.2. Small and Medium Enterprises (SMEs) 12.7. North America Customer Communication Management Market Value Share Analysis, By Deployment 12.8. North America Customer Communication Management Market Forecast, By Deployment 12.8.1. Cloud 12.8.2. On-premise 12.9. North America Customer Communication Management Market Value Share Analysis, By End-use Industry 12.10. North America Customer Communication Management Market Forecast, By End-use Industry 12.10.1. Healthcare 12.10.2. BFSI 12.10.3. IT and Telecom 12.10.4. E-commerce and Retail 12.10.5. Hospitality and Travel 12.10.6. Government and Utilities 12.10.7. Others 12.11. North America Customer Communication Management Market Value Share Analysis, by Country 12.12. North America Customer Communication Management Market Forecast, by Country 12.12.1. U.S. 12.12.2. Canada 12.13. North America Customer Communication Management Market Analysis, by Country 12.14. U.S. Customer Communication Management Market Forecast, By Component 12.14.1. Software Suite 12.14.2. Managed CCM Services 12.14.3. Other Services 12.15. U.S. Customer Communication Management Market Forecast, By Enterprise Size 12.15.1. Large Enterprises 12.15.2. Small and Medium Enterprises (SMEs) 12.16. U.S. Customer Communication Management Market Forecast, By Deployment 12.16.1. Cloud 12.16.2. On-premise 12.17. U.S. Customer Communication Management Market Forecast, By End-use Industry 12.17.1. Healthcare 12.17.2. BFSI 12.17.3. IT and Telecom 12.17.4. E-commerce and Retail 12.17.5. Hospitality and Travel 12.17.6. Government and Utilities 12.17.7. Others 12.18. Canada Customer Communication Management Market Forecast, By Component 12.18.1. Software Suite 12.18.2. Managed CCM Services 12.18.3. Other Services 12.19. Canada Customer Communication Management Market Forecast, By Enterprise Size 12.19.1. Large Enterprises 12.19.2. Small and Medium Enterprises (SMEs) 12.20. Canada Customer Communication Management Market Forecast, By Deployment 12.20.1. Cloud 12.20.2. On-premise 12.21. Canada Customer Communication Management Market Forecast, By End-use Industry 12.21.1. Healthcare 12.21.2. BFSI 12.21.3. IT and Telecom 12.21.4. E-commerce and Retail 12.21.5. Hospitality and Travel 12.21.6. Government and Utilities 12.21.7. Others 12.22. North America Customer Communication Management Market Attractiveness Analysis 12.22.1. By Component 12.22.2. By Enterprise Size 12.22.3. By Deployment 12.22.4. By End-use Industry 12.23. PEST Analysis 12.24. Key Trends 12.25. Key Developments 13. Europe Customer Communication Management Market Analysis 13.1. Key Findings 13.2. Europe Customer Communication Management Market Overview 13.3. Europe Customer Communication Management Market Value Share Analysis, By Component 13.4. Europe Customer Communication Management Market Forecast, By Component 13.4.1. Software Suite 13.4.2. Managed CCM Services 13.4.3. Other Services 13.5. Europe Customer Communication Management Market Value Share Analysis, By Enterprise Size 13.6. Europe Customer Communication Management Market Forecast, By Enterprise Size 13.6.1. Large Enterprises 13.6.2. Small and Medium Enterprises (SMEs) 13.7. Europe Customer Communication Management Market Value Share Analysis, By Deployment 13.8. Europe Customer Communication Management Market Forecast, By Deployment 13.8.1. Cloud 13.8.2. On-premise 13.9. Europe Customer Communication Management Market Value Share Analysis, By End-use Industry 13.10. Europe Customer Communication Management Market Forecast, By End-use Industry 13.10.1. Healthcare 13.10.2. BFSI 13.10.3. IT and Telecom 13.10.4. E-commerce and Retail 13.10.5. Hospitality and Travel 13.10.6. Government and Utilities 13.10.7. Others 13.11. Europe Customer Communication Management Market Value Share Analysis, by Country 13.12. Europe Customer Communication Management Market Forecast, by Country 13.12.1. Germany 13.12.2. U.K. 13.12.3. France 13.12.4. Italy 13.12.5. Spain 13.12.6. Rest of Europe 13.13. Europe Customer Communication Management Market Analysis, by Country 13.14. Germany Customer Communication Management Market Forecast, By Component 13.14.1. Software Suite 13.14.2. Managed CCM Services 13.14.3. Other Services 13.15. Germany Customer Communication Management Market Forecast, By Enterprise Size 13.15.1. Large Enterprises 13.15.2. Small and Medium Enterprises (SMEs) 13.16. Germany Customer Communication Management Market Forecast, By Deployment 13.16.1. Cloud 13.16.2. On-premise 13.17. Germany Customer Communication Management Market Forecast, By End-use Industry 13.17.1. Healthcare 13.17.2. BFSI 13.17.3. IT and Telecom 13.17.4. E-commerce and Retail 13.17.5. Hospitality and Travel 13.17.6. Government and Utilities 13.17.7. Others 13.18. U.K. Customer Communication Management Market Forecast, By Component 13.18.1. Software Suite 13.18.2. Managed CCM Services 13.18.3. Other Services 13.19. U.K. Customer Communication Management Market Forecast, By Enterprise Size 13.19.1. Large Enterprises 13.19.2. Small and Medium Enterprises (SMEs) 13.20. U.K. Customer Communication Management Market Forecast, By Deployment 13.20.1. Cloud 13.20.2. On-premise 13.21. U.K. Customer Communication Management Market Forecast, By End-use Industry 13.21.1. Healthcare 13.21.2. BFSI 13.21.3. IT and Telecom 13.21.4. E-commerce and Retail 13.21.5. Hospitality and Travel 13.21.6. Government and Utilities 13.21.7. Others 13.22. France Customer Communication Management Market Forecast, By Component 13.22.1. Software Suite 13.22.2. Managed CCM Services 13.22.3. Other Services 13.23. France Customer Communication Management Market Forecast, By Enterprise Size 13.23.1. Large Enterprises 13.23.2. Small and Medium Enterprises (SMEs) 13.24. France Customer Communication Management Market Forecast, By Deployment 13.24.1. Cloud 13.24.2. On-premise 13.25. France Customer Communication Management Market Forecast, By End-use Industry 13.25.1. Healthcare 13.25.2. BFSI 13.25.3. IT and Telecom 13.25.4. E-commerce and Retail 13.25.5. Hospitality and Travel 13.25.6. Government and Utilities 13.25.7. Others 13.26. Italy Customer Communication Management Market Forecast, By Component 13.26.1. Software Suite 13.26.2. Managed CCM Services 13.26.3. Other Services 13.27. Italy Customer Communication Management Market Forecast, By Enterprise Size 13.27.1. Large Enterprises 13.27.2. Small and Medium Enterprises (SMEs) 13.28. Italy Customer Communication Management Market Forecast, By Deployment 13.28.1. Cloud 13.28.2. On-premise 13.29. Italy Customer Communication Management Market Forecast, By End-use Industry 13.29.1. Healthcare 13.29.2. BFSI 13.29.3. IT and Telecom 13.29.4. E-commerce and Retail 13.29.5. Hospitality and Travel 13.29.6. Government and Utilities 13.29.7. Others 13.30. Spain Customer Communication Management Market Forecast, By Component 13.30.1. Software Suite 13.30.2. Managed CCM Services 13.30.3. Other Services 13.31. Spain Customer Communication Management Market Forecast, By Enterprise Size 13.31.1. Large Enterprises 13.31.2. Small and Medium Enterprises (SMEs) 13.32. Spain Customer Communication Management Market Forecast, By Deployment 13.32.1. Cloud 13.32.2. On-premise 13.33. Spain Customer Communication Management Market Forecast, By End-use Industry 13.33.1. Healthcare 13.33.2. BFSI 13.33.3. IT and Telecom 13.33.4. E-commerce and Retail 13.33.5. Hospitality and Travel 13.33.6. Government and Utilities 13.33.7. Others 13.34. Rest of Europe Customer Communication Management Market Forecast, By Component 13.34.1. Software Suite 13.34.2. Managed CCM Services 13.34.3. Other Services 13.35. Rest of Europe Customer Communication Management Market Forecast, By Enterprise Size 13.35.1. Large Enterprises 13.35.2. Small and Medium Enterprises (SMEs) 13.36. Rest of Europe Customer Communication Management Market Forecast, By Deployment 13.36.1. Cloud 13.36.2. On-premise 13.37. Rest Of Europe Customer Communication Management Market Forecast, By End-use Industry 13.37.1. Healthcare 13.37.2. BFSI 13.37.3. IT and Telecom 13.37.4. E-commerce and Retail 13.37.5. Hospitality and Travel 13.37.6. Government and Utilities 13.37.7. Others 13.38. Europe Customer Communication Management Market Attractiveness Analysis 13.38.1. By Component 13.38.2. By Enterprise Size 13.38.3. By Deployment 13.38.4. By End-use Industry 13.39. PEST Analysis 13.40. Key Trends 13.41. Key Developments 14. Asia Pacific Customer Communication Management Market Analysis 14.1. Key Findings 14.2. Asia Pacific Customer Communication Management Market Overview 14.3. Asia Pacific Customer Communication Management Market Value Share Analysis, By Component 14.4. Asia Pacific Customer Communication Management Market Forecast, By Component 14.4.1. Software Suite 14.4.2. Managed CCM Services 14.4.3. Other Services 14.5. Asia Pacific Customer Communication Management Market Value Share Analysis, By Enterprise Size 14.6. Asia Pacific Customer Communication Management Market Forecast, By Enterprise Size 14.6.1. Large Enterprises 14.6.2. Small and Medium Enterprises (SMEs) 14.7. Asia Pacific Customer Communication Management Market Value Share Analysis, By Deployment 14.8. Asia Pacific Customer Communication Management Market Forecast, By Deployment 14.8.1. Cloud 14.8.2. On-premise 14.9. Asia Pacific Customer Communication Management Market Value Share Analysis, By End-use Industry 14.10. Asia Pacific Customer Communication Management Market Forecast, By End-use Industry 14.10.1. Healthcare 14.10.2. BFSI 14.10.3. IT and Telecom 14.10.4. E-commerce and Retail 14.10.5. Hospitality and Travel 14.10.6. Government and Utilities 14.10.7. Others 14.11. Asia Pacific Customer Communication Management Market Value Share Analysis, by Country 14.12. Asia Pacific Customer Communication Management Market Forecast, by Country 14.12.1. China 14.12.2. India 14.12.3. Japan 14.12.4. ASEAN 14.12.5. Rest of Asia Pacific 14.13. Asia Pacific Customer Communication Management Market Analysis, by Country 14.14. China Customer Communication Management Market Forecast, By Component 14.14.1. Software Suite 14.14.2. Managed CCM Services 14.14.3. Other Services 14.15. China Customer Communication Management Market Forecast, By Enterprise Size 14.15.1. Large Enterprises 14.15.2. Small and Medium Enterprises (SMEs) 14.16. China Customer Communication Management Market Forecast, By Deployment 14.16.1. Cloud 14.16.2. On-premise 14.17. China Customer Communication Management Market Forecast, By End-use Industry 14.17.1. Healthcare 14.17.2. BFSI 14.17.3. IT and Telecom 14.17.4. E-commerce and Retail 14.17.5. Hospitality and Travel 14.17.6. Government and Utilities 14.17.7. Others 14.18. India Customer Communication Management Market Forecast, By Component 14.18.1. Software Suite 14.18.2. Managed CCM Services 14.18.3. Other Services 14.19. India Customer Communication Management Market Forecast, By Enterprise Size 14.19.1. Large Enterprises 14.19.2. Small and Medium Enterprises (SMEs) 14.20. India Customer Communication Management Market Forecast, By Deployment 14.20.1. Cloud 14.20.2. On-premise 14.21. India Customer Communication Management Market Forecast, By End-use Industry 14.21.1. Healthcare 14.21.2. BFSI 14.21.3. IT and Telecom 14.21.4. E-commerce and Retail 14.21.5. Hospitality and Travel 14.21.6. Government and Utilities 14.21.7. Others 14.22. Japan Customer Communication Management Market Forecast, By Component 14.22.1. Software Suite 14.22.2. Managed CCM Services 14.22.3. Other Services 14.23. Japan Customer Communication Management Market Forecast, By Enterprise Size 14.23.1. Large Enterprises 14.23.2. Small and Medium Enterprises (SMEs) 14.24. Japan Customer Communication Management Market Forecast, By Deployment 14.24.1. Cloud 14.24.2. On-premise 14.25. Japan Customer Communication Management Market Forecast, By End-use Industry 14.25.1. Healthcare 14.25.2. BFSI 14.25.3. IT and Telecom 14.25.4. E-commerce and Retail 14.25.5. Hospitality and Travel 14.25.6. Government and Utilities 14.25.7. Others 14.26. ASEAN Customer Communication Management Market Forecast, By Component 14.26.1. Software Suite 14.26.2. Managed CCM Services 14.26.3. Other Services 14.27. ASEAN Customer Communication Management Market Forecast, By Enterprise Size 14.27.1. Large Enterprises 14.27.2. Small and Medium Enterprises (SMEs) 14.28. ASEAN Customer Communication Management Market Forecast, By Deployment 14.28.1. Cloud 14.28.2. On-premise 14.29. ASEAN Customer Communication Management Market Forecast, By End-use Industry 14.29.1. Healthcare 14.29.2. BFSI 14.29.3. IT and Telecom 14.29.4. E-commerce and Retail 14.29.5. Hospitality and Travel 14.29.6. Government and Utilities 14.29.7. Others 14.30. Rest of Asia Pacific Customer Communication Management Market Forecast, By Component 14.30.1. Software Suite 14.30.2. Managed CCM Services 14.30.3. Other Services 14.31. Rest of Asia Pacific Customer Communication Management Market Forecast, By Enterprise Size 14.31.1. Large Enterprises 14.31.2. Small and Medium Enterprises (SMEs) 14.32. Rest of Asia Pacific Customer Communication Management Market Forecast, By Deployment 14.32.1. Cloud 14.32.2. On-premise 14.33. Rest of Asia Pacific Customer Communication Management Market Forecast, By End-use Industry 14.33.1. Healthcare 14.33.2. BFSI 14.33.3. IT and Telecom 14.33.4. E-commerce and Retail 14.33.5. Hospitality and Travel 14.33.6. Government and Utilities 14.33.7. Others 14.34. Asia Pacific Customer Communication Management Market Attractiveness Analysis 14.34.1. By Component 14.34.2. By Enterprise Size 14.34.3. By Deployment 14.34.4. By End-use Industry 14.35. PEST Analysis 14.36. Key Trends 14.37. Key Developments 15. Middle East & Africa Customer Communication Management Market Analysis 15.1. Key Findings 15.2. Middle East & Africa Customer Communication Management Market Overview 15.3. Middle East & Africa Customer Communication Management Market Value Share Analysis, By Component 15.4. Middle East & Africa Customer Communication Management Market Forecast, By Component 15.4.1. Software Suite 15.4.2. Managed CCM Services 15.4.3. Other Services 15.5. Middle East & Africa Customer Communication Management Market Value Share Analysis, By Enterprise Size 15.6. Middle East & Africa Customer Communication Management Market Forecast, By Enterprise Size 15.6.1. Large Enterprises 15.6.2. Small and Medium Enterprises (SMEs) 15.7. Middle East & Africa Customer Communication Management Market Value Share Analysis, By Deployment 15.8. Middle East & Africa Customer Communication Management Market Forecast, By Deployment 15.8.1. Cloud 15.8.2. On-premise 15.9. Middle East & Africa Customer Communication Management Market Value Share Analysis, By End-use Industry 15.10. Middle East & Africa Customer Communication Management Market Forecast, By End-use Industry 15.10.1. Healthcare 15.10.2. BFSI 15.10.3. IT and Telecom 15.10.4. E-commerce and Retail 15.10.5. Hospitality and Travel 15.10.6. Government and Utilities 15.10.7. Others 15.11. Middle East & Africa Customer Communication Management Market Value Share Analysis, by Country 15.12. Middle East & Africa Customer Communication Management Market Forecast, by Country 15.12.1. GCC 15.12.2. South Africa 15.12.3. Rest of Middle East & Africa 15.13. Middle East & Africa Customer Communication Management Market Analysis, by Country 15.14. GCC Customer Communication Management Market Forecast, By Component 15.14.1. Software Suite 15.14.2. Managed CCM Services 15.14.3. Other Services 15.15. GCC Customer Communication Management Market Forecast, By Enterprise Size 15.15.1. Large Enterprises 15.15.2. Small and Medium Enterprises (SMEs) 15.16. GCC Customer Communication Management Market Forecast, By Deployment 15.16.1. Cloud 15.16.2. On-premise 15.17. GCC Customer Communication Management Market Forecast, By End-use Industry 15.17.1. Healthcare 15.17.2. BFSI 15.17.3. IT and Telecom 15.17.4. E-commerce and Retail 15.17.5. Hospitality and Travel 15.17.6. Government and Utilities 15.17.7. Others 15.18. South Africa Customer Communication Management Market Forecast, By Component 15.18.1. Software Suite 15.18.2. Managed CCM Services 15.18.3. Other Services 15.19. South Africa Customer Communication Management Market Forecast, By Enterprise Size 15.19.1. Large Enterprises 15.19.2. Small and Medium Enterprises (SMEs) 15.20. South Africa Customer Communication Management Market Forecast, By Deployment 15.20.1. Cloud 15.20.2. On-premise 15.21. South Africa Customer Communication Management Market Forecast, By End-use Industry 15.21.1. Healthcare 15.21.2. BFSI 15.21.3. IT and Telecom 15.21.4. E-commerce and Retail 15.21.5. Hospitality and Travel 15.21.6. Government and Utilities 15.21.7. Others 15.22. Rest of Middle East & Africa Customer Communication Management Market Forecast, By Component 15.22.1. Software Suite 15.22.2. Managed CCM Services 15.22.3. Other Services 15.23. Rest of Middle East & Africa Customer Communication Management Market Forecast, By Enterprise Size 15.23.1. Large Enterprises 15.23.2. Small and Medium Enterprises (SMEs) 15.24. Rest of Middle East & Africa Customer Communication Management Market Forecast, By Deployment 15.24.1. Cloud 15.24.2. On-premise 15.25. Rest of Middle East & Africa Customer Communication Management Market Forecast, By End-use Industry 15.25.1. Healthcare 15.25.2. BFSI 15.25.3. IT and Telecom 15.25.4. E-commerce and Retail 15.25.5. Hospitality and Travel 15.25.6. Government and Utilities 15.25.7. Others 15.26. Middle East & Africa Customer Communication Management Market Attractiveness Analysis 15.26.1. By Component 15.26.2. By Enterprise Size 15.26.3. By Deployment 15.26.4. By End-use Industry 15.27. PEST Analysis 15.28. Key Trends 15.29. Key Developments 16. South America Customer Communication Management Market Analysis 16.1. Key Findings 16.2. South America Customer Communication Management Market Overview 16.3. South America Customer Communication Management Market Value Share Analysis, By Component 16.4. South America Customer Communication Management Market Forecast, By Component 16.4.1. Software Suite 16.4.2. Managed CCM Services 16.4.3. Other Services 16.5. South America Customer Communication Management Market Value Share Analysis, By Enterprise Size 16.6. South America Customer Communication Management Market Forecast, By Enterprise Size 16.6.1. Large Enterprises 16.6.2. Small and Medium Enterprises (SMEs) 16.7. South America Customer Communication Management Market Value Share Analysis, By Deployment 16.8. South America Customer Communication Management Market Forecast, By Deployment 16.8.1. Cloud 16.8.2. On-premise 16.9. South America Customer Communication Management Market Value Share Analysis, By End-use Industry 16.10. South America Customer Communication Management Market Forecast, By End-use Industry 16.10.1. Healthcare 16.10.2. BFSI 16.10.3. IT and Telecom 16.10.4. E-commerce and Retail 16.10.5. Hospitality and Travel 16.10.6. Government and Utilities 16.10.7. Others 16.11. South America Customer Communication Management Market Value Share Analysis, by Country 16.12. South America Customer Communication Management Market Forecast, by Country 16.12.1. Brazil 16.12.2. Mexico 16.12.3. Rest of South America 16.13. South America Customer Communication Management Market Analysis, by Country 16.14. Brazil Customer Communication Management Market Forecast, By Component 16.14.1. Software Suite 16.14.2. Managed CCM Services 16.14.3. Other Services 16.15. Brazil Customer Communication Management Market Forecast, By Enterprise Size 16.15.1. Large Enterprises 16.15.2. Small and Medium Enterprises (SMEs) 16.16. Brazil Customer Communication Management Market Forecast, By Deployment 16.16.1. Cloud 16.16.2. On-premise 16.17. Brazil Customer Communication Management Market Forecast, By End-use Industry 16.17.1. Healthcare 16.17.2. BFSI 16.17.3. IT and Telecom 16.17.4. E-commerce and Retail 16.17.5. Hospitality and Travel 16.17.6. Government and Utilities 16.17.7. Others 16.18. Mexico Customer Communication Management Market Forecast, By Component 16.18.1. Software Suite 16.18.2. Managed CCM Services 16.18.3. Other Services 16.19. Mexico Customer Communication Management Market Forecast, By Enterprise Size 16.19.1. Large Enterprises 16.19.2. Small and Medium Enterprises (SMEs) 16.20. Mexico Customer Communication Management Market Forecast, By Deployment 16.20.1. Cloud 16.20.2. On-premise 16.21. Mexico Customer Communication Management Market Forecast, By End-use Industry 16.21.1. Healthcare 16.21.2. BFSI 16.21.3. IT and Telecom 16.21.4. E-commerce and Retail 16.21.5. Hospitality and Travel 16.21.6. Government and Utilities 16.21.7. Others 16.22. Rest of South America Customer Communication Management Market Forecast, By Component 16.22.1. Software Suite 16.22.2. Managed CCM Services 16.22.3. Other Services 16.23. Rest of South America Customer Communication Management Market Forecast, By Enterprise Size 16.23.1. Large Enterprises 16.23.2. Small and Medium Enterprises (SMEs) 16.24. Rest of South America Customer Communication Management Market Forecast, By Deployment 16.24.1. Cloud 16.24.2. On-premise 16.25. Rest of South America Customer Communication Management Market Forecast, By End-use Industry 16.25.1. Healthcare 16.25.2. BFSI 16.25.3. IT and Telecom 16.25.4. E-commerce and Retail 16.25.5. Hospitality and Travel 16.25.6. Government and Utilities 16.25.7. Others 16.26. South America Customer Communication Management Market Attractiveness Analysis 16.26.1. By Component 16.26.2. By Enterprise Size 16.26.3. By Deployment 16.26.4. By End-use Industry 16.27. PEST Analysis 16.28. Key Trends 16.29. Key Developments 17. Company Profiles 17.1. Market Share Analysis, by Company 17.2. Competition Matrix 17.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment 17.2.2. New Product Launches and Product Enhancements 17.2.3. Market Consolidation 17.2.3.1. M&A by Regions, Investment and Applications 17.2.3.2. M&A Key Players, Forward Integration and Backward Integration 17.3. Company Profiles: Key Players 17.3.1. GMC Software AG 17.3.1.1. Company Overview 17.3.1.2. Financial Overview 17.3.1.3. Product Portfolio 17.3.1.4. Business Strategy 17.3.1.5. Recent Developments 17.3.1.6. Company Footprint 17.3.2. Newgen Software Technologies Limited 17.3.3. Open Text Corporation 17.3.4. Adobe Inc. 17.3.5. Cincom Systems Inc. 17.3.6. Doxee S.p.A. C.F. 17.3.7. Ecrion Software, Inc. 17.3.8. Oracle Corporation 17.3.9. Smart Communications 17.3.10. ZOHO Corporation 17.3.11. EMC Corporation 17.3.12. Xerox Corporation 17.3.13. Hewlett Packard Enterprise 17.3.14. Quadrant 17.3.15. Zendesk 18. Primary Key Insights

About This Report

Report ID 42474
Category Information Technology & Telecommunication
Published Date Dec 2019
Updated Date Sep 2020
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