Global Customer Relationship Management Market – Industry Analysis and Forecast (2019-2027) –By Solution, Application, Deployment Mode, Industry, and Region.

Global customer relationship management market size was US$ XX Bn in 2019 and is expected to reach US$ XX Bn by 2027, at a CAGR of 36.5% during the forecast period. Global Customer Relationship Management Market To know about the Research Methodology :- Request Free Sample Report The report study has analyzed the revenue impact of COVID-19 pandemic on the sales revenue of market leaders, market followers, and market disrupters in the report, and the same is reflected in our analysis.

Global customer relationship management market Definition

Customer relationship management (CRM) is one of the business strategies that allow companies to analyse and manage data and information and business relationships with their current, past, and potential customers. CRM is a practice to study more about customers' behaviours and needs with the intention to build up stronger relationships with them. Global Customer Relationship Management Market Snapshot

Global customer relationship management market Dynamics

A surge in the adoption of customer relationship management software by various businesses to focus on relationships with their customers, suppliers, colleagues, etc is a major driving factor behind the growth of the market. Increasing requirements for data have driven processes by various industries to compete with other businesses, growing demand for CRM solutions to improve sales, revenue, customer service, business development, and marketing efforts, emerging small and medium enterprises, the growing trend of bringing your own device and growing adoption of CRM based solutions such as CRM software, CRM cloud solutions, and CRM human management and artificial intelligence in BFSI industry are expected to improve the growth of the market during the forecast period. CRM solutions provide some benefits such as improved customer services, increased customer revenue, simplified sales, and marketing insights, and improved customer loyalty, which are ultimately propelling the growth of the market. However, high costs associated with CRM software, lack of leadership, increasing concerns related to privacy and security, removal of human element, and risks of data loss are major restraining factors that could hamper the growth of the market.

Global customer relationship management market Segment Analysis

By industry, the BFSI segment dominated the market in 2019 and is projected to witness fast growth at CAGR of XX% during the forecast period. A CRM solution in the BFSI industry helps banks and other financial institutions to manage customer relationships by understanding their needs or expectations to deliver effective solutions quickly. CRM in financial institutions provides benefits such as boosted sales, increased productivity, more effective communication, improved customer services, and improved lead conversion, which is ultimately making CRM solutions demandable in the BFSI sector.

Global customer relationship management market in Banking

Growing adoption of CRM solutions in banks globally due to its numerous benefits is driving the growth of the global CRM market in the BFSI sector. For instance, Royal Bank of Canada adopted CRM solutions to expand its customer’s lifetime value and profitability. Wells Fargo Bank based in the United States, famous for its leadership in services to various customer segments, is utilizing CRM to improve customer service. Also, Indian banks such as Bank of Maharashtra, Yes Bank, ICICI Bank, Punjab National Bank, and others have adopted CRM solutions and software for enhanced customer service and support, improved customer understanding.

Global customer relationship management market Regional Analysis

Region-wise, North America dominated the market in 2019 and is expected to maintain its dominance at CAGR of XX% during the forecast period. The US and Canada are major contributors to the growth of the market in the region. The growth is attributed to the large-scale adoption of CRM solutions in various end-user industries across the region. Rising adoption of data-intensive approaches, advanced technologies, and rising need to manage customer and business relationships to develop more profitability of the business is driving the growth of the market in the NA region. Furthermore, the growing adoption of CRM solutions in well-known banks across the region to improve sales and revenues and customer services of the banks is further propelling the growth of the market in the region.

Global customer relationship management market Competitive Analysis

Based on the CRM system offering Salesforce.com, Microsoft, SAP, Adobe, and Oracle are the top five vendors in the year 2019 and held approximately 63% of global CRM market share. Salesforce.com with 40%, Microsoft with 11%, SAP with 5%, Adobe with 4%, and Oracle with 3% have dominated the market in 2019. The objective of the report is to present a comprehensive analysis of the Global Customer Relationship Management Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers, and new entrants. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors of the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Customer Relationship Management Market dynamics, structure by analyzing the market segments and projects the Global Customer Relationship Management Market. Clear representation of competitive analysis of key players by Application, price, financial position, Product portfolio, growth strategies, and regional presence in the Global Customer Relationship Management Market make the report investor’s guide.

Global customer relationship management market Scope: Inquire before buying

Global customer relationship management market, by Solution

• Social Monitoring • Social Mapping • Social Middleware • Social Management • Social Measurement

Global customer relationship management market, by Application

• Marketing • Sales • Customer support & service • Others

Global customer relationship management market, by Deployment Mode

• On-Demand (SaaS and PaaS) • On-Premise • Hybrid

Global customer relationship management market, by Industry

• Academia & Government • Automotive, Transportation and Logistics • BFSI • Consumer Goods and Retail • Energy, Power and Utilities • Healthcare • Others

Global customer relationship management market, by Region

• North America • Europe • Asia Pacific • South America • Middle East and Africa

Global customer relationship management market Key Players

Salesforce.comSAP AGOracle CorporationMicrosoft Corporation • Adobe Systems Inc • Amdocs • Convergys Corporation • Huawei Technologies Co. Ltd • Infor Global Solutions, Inc • SAS Institute Inc • SYNNEX Corporation • The Sage Group Plc • Verint Systems Inc • IBM Corporation • SugarCRM • NICE Ltd • IMS Health • NetSuite Inc • ZOHO Corporation • Infusionsoft • Copper CRM, Inc. • Insightly Inc. • Creatio
Global Customer Relationship Management Market 1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: Global Customer Relationship Management Market Size, by Market Value (US$ Bn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7. Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. Global Customer Relationship Management Market Analysis and Forecast 6.1. Customer Relationship Management Market Size & Y-o-Y Growth Analysis 6.1.1. North America 6.1.2. Europe 6.1.3. Asia Pacific 6.1.4. Middle East & Africa 6.1.5. South America 7. Global Customer Relationship Management Market Analysis and Forecast, By Solution 7.1. Introduction and Definition 7.2. Key Findings 7.3. Customer Relationship Management Market Value Share Analysis, By Solution 7.4. Customer Relationship Management Market Size (US$ Bn) Forecast, By Solution 7.5. Customer Relationship Management Market Analysis, By Solution 7.6. Customer Relationship Management Market Attractiveness Analysis, By Solution 8. Global Customer Relationship Management Market Analysis and Forecast, By Application 8.1. Introduction and Definition 8.2. Key Findings 8.3. Customer Relationship Management Market Value Share Analysis, By Application 8.4. Customer Relationship Management Market Size (US$ Bn) Forecast, By Application 8.5. Customer Relationship Management Market Analysis, By Application 8.6. Customer Relationship Management Market Attractiveness Analysis, By Application 9. Global Customer Relationship Management Market Analysis and Forecast, By Deployment Mode 9.1. Introduction and Definition 9.2. Key Findings 9.3. Customer Relationship Management Market Value Share Analysis, By Deployment Mode 9.4. Customer Relationship Management Market Size (US$ Bn) Forecast, By Deployment Mode 9.5. Customer Relationship Management Market Analysis, By Deployment Mode 9.6. Customer Relationship Management Market Attractiveness Analysis, By Deployment Mode 10. Global Customer Relationship Management Market Analysis and Forecast, By Industry 10.1. Introduction and Definition 10.2. Key Findings 10.3. Customer Relationship Management Market Value Share Analysis, By Industry 10.4. Customer Relationship Management Market Size (US$ Bn) Forecast, By Industry 10.5. Customer Relationship Management Market Analysis, By Industry 10.6. Customer Relationship Management Market Attractiveness Analysis, By Industry 11. Global Customer Relationship Management Market Analysis, by Region 11.1. Customer Relationship Management Market Value Share Analysis, by Region 11.2. Customer Relationship Management Market Size (US$ Bn) Forecast, by Region 11.3. Customer Relationship Management Market Attractiveness Analysis, by Region 12. North America Customer Relationship Management Market Analysis 12.1. Key Findings 12.2. North America Customer Relationship Management Market Overview 12.3. North America Customer Relationship Management Market Value Share Analysis, By Solution 12.4. North America Customer Relationship Management Market Forecast, By Solution 12.4.1. Social Monitoring 12.4.2. Social Mapping 12.4.3. Social Middleware 12.4.4. Social Management 12.4.5. Social Measurement 12.5. North America Customer Relationship Management Market Value Share Analysis, By Application 12.6. North America Customer Relationship Management Market Forecast, By Application 12.6.1. Marketing 12.6.2. Sales 12.6.3. Customer support & service 12.6.4. Others 12.7. North America Customer Relationship Management Market Value Share Analysis, By Deployment Mode 12.8. North America Customer Relationship Management Market Forecast, By Deployment Mode 12.8.1. On-demand (SaaS and PaaS) 12.8.2. On-premise 12.8.3. Hybrid 12.9. North America Customer Relationship Management Market Value Share Analysis, By Industry 12.10. North America Customer Relationship Management Market Forecast, By Industry 12.10.1. Academia & Government 12.10.2. Automotive, Transportation and Logistics 12.10.3. BFSI 12.10.4. Consumer Goods and Retail 12.10.5. Energy, Power and Utilities 12.10.6. Healthcare 12.10.7. Others 12.11. North America Customer Relationship Management Market Value Share Analysis, by Country 12.12. North America Customer Relationship Management Market Forecast, by Country 12.12.1. U.S. 12.12.2. Canada 12.13. North America Customer Relationship Management Market Analysis, by Country 12.14. U.S. Customer Relationship Management Market Forecast, By Solution 12.14.1. Social Monitoring 12.14.2. Social Mapping 12.14.3. Social Middleware 12.14.4. Social Management 12.14.5. Social Measurement 12.15. U.S. Customer Relationship Management Market Forecast, By Application 12.15.1. Marketing 12.15.2. Sales 12.15.3. Customer support & service 12.15.4. Others 12.16. U.S. Customer Relationship Management Market Forecast, By Deployment Mode 12.16.1. On-demand (SaaS and PaaS) 12.16.2. On-premise 12.16.3. Hybrid 12.17. U.S. Customer Relationship Management Market Forecast, By Industry 12.17.1. Academia & Government 12.17.2. Automotive, Transportation and Logistics 12.17.3. BFSI 12.17.4. Consumer Goods and Retail 12.17.5. Energy, Power and Utilities 12.17.6. Healthcare 12.17.7. Others 12.18. Canada Customer Relationship Management Market Forecast, By Solution 12.18.1. Social Monitoring 12.18.2. Social Mapping 12.18.3. Social Middleware 12.18.4. Social Management 12.18.5. Social Measurement 12.19. Canada Customer Relationship Management Market Forecast, By Application 12.19.1. Marketing 12.19.2. Sales 12.19.3. Customer support & service 12.19.4. Others 12.20. Canada Customer Relationship Management Market Forecast, By Deployment Mode 12.20.1. On-demand (SaaS and PaaS) 12.20.2. On-premise 12.20.3. Hybrid 12.21. Canada Customer Relationship Management Market Forecast, By Industry 12.21.1. Academia & Government 12.21.2. Automotive, Transportation and Logistics 12.21.3. BFSI 12.21.4. Consumer Goods and Retail 12.21.5. Energy, Power and Utilities 12.21.6. Healthcare 12.21.7. Others 12.22. North America Customer Relationship Management Market Attractiveness Analysis 12.22.1. By Solution 12.22.2. By Application 12.22.3. By Deployment Mode 12.22.4. By Industry 12.23. PEST Analysis 12.24. Key Trends 12.25. Key Developments 13. Europe Customer Relationship Management Market Analysis 13.1. Key Findings 13.2. Europe Customer Relationship Management Market Overview 13.3. Europe Customer Relationship Management Market Value Share Analysis, By Solution 13.4. Europe Customer Relationship Management Market Forecast, By Solution 13.4.1. Social Monitoring 13.4.2. Social Mapping 13.4.3. Social Middleware 13.4.4. Social Management 13.4.5. Social Measurement 13.5. Europe Customer Relationship Management Market Value Share Analysis, By Application 13.6. Europe Customer Relationship Management Market Forecast, By Application 13.6.1. Marketing 13.6.2. Sales 13.6.3. Customer support & service 13.6.4. Others 13.7. Europe Customer Relationship Management Market Value Share Analysis, By Deployment Mode 13.8. Europe Customer Relationship Management Market Forecast, By Deployment Mode 13.8.1. On-demand (SaaS and PaaS) 13.8.2. On-premise 13.8.3. Hybrid 13.9. Europe Customer Relationship Management Market Value Share Analysis, By Industry 13.10. Europe Customer Relationship Management Market Forecast, By Industry 13.10.1. Academia & Government 13.10.2. Automotive, Transportation and Logistics 13.10.3. BFSI 13.10.4. Consumer Goods and Retail 13.10.5. Energy, Power and Utilities 13.10.6. Healthcare 13.10.7. Others 13.11. Europe Customer Relationship Management Market Value Share Analysis, by Country 13.12. Europe Customer Relationship Management Market Forecast, by Country 13.12.1. Germany 13.12.2. U.K. 13.12.3. France 13.12.4. Italy 13.12.5. Spain 13.12.6. Rest of Europe 13.13. Europe Customer Relationship Management Market Analysis, by Country 13.14. Germany Customer Relationship Management Market Forecast, By Solution 13.14.1. Social Monitoring 13.14.2. Social Mapping 13.14.3. Social Middleware 13.14.4. Social Management 13.14.5. Social Measurement 13.15. Germany Customer Relationship Management Market Forecast, By Application 13.15.1. Marketing 13.15.2. Sales 13.15.3. Customer support & service 13.15.4. Others 13.16. Germany Customer Relationship Management Market Forecast, By Deployment Mode 13.16.1. On-demand (SaaS and PaaS) 13.16.2. On-premise 13.16.3. Hybrid 13.17. Germany Customer Relationship Management Market Forecast, By Industry 13.17.1. Academia & Government 13.17.2. Automotive, Transportation and Logistics 13.17.3. BFSI 13.17.4. Consumer Goods and Retail 13.17.5. Energy, Power and Utilities 13.17.6. Healthcare 13.17.7. Others 13.18. U.K. Customer Relationship Management Market Forecast, By Solution 13.18.1. Social Monitoring 13.18.2. Social Mapping 13.18.3. Social Middleware 13.18.4. Social Management 13.18.5. Social Measurement 13.19. U.K. Customer Relationship Management Market Forecast, By Application 13.19.1. Marketing 13.19.2. Sales 13.19.3. Customer support & service 13.19.4. Others 13.20. U.K. Customer Relationship Management Market Forecast, By Deployment Mode 13.20.1. On-demand (SaaS and PaaS) 13.20.2. On-premise 13.20.3. Hybrid 13.21. U.K. Customer Relationship Management Market Forecast, By Industry 13.21.1. Academia & Government 13.21.2. Automotive, Transportation and Logistics 13.21.3. BFSI 13.21.4. Consumer Goods and Retail 13.21.5. Energy, Power and Utilities 13.21.6. Healthcare 13.21.7. Others 13.22. France Customer Relationship Management Market Forecast, By Solution 13.22.1. Social Monitoring 13.22.2. Social Mapping 13.22.3. Social Middleware 13.22.4. Social Management 13.22.5. Social Measurement 13.23. France Customer Relationship Management Market Forecast, By Application 13.23.1. Marketing 13.23.2. Sales 13.23.3. Customer support & service 13.23.4. Others 13.24. France Customer Relationship Management Market Forecast, By Deployment Mode 13.24.1. On-demand (SaaS and PaaS) 13.24.2. On-premise 13.24.3. Hybrid 13.25. France Customer Relationship Management Market Forecast, By Industry 13.25.1. Academia & Government 13.25.2. Automotive, Transportation and Logistics 13.25.3. BFSI 13.25.4. Consumer Goods and Retail 13.25.5. Energy, Power and Utilities 13.25.6. Healthcare 13.25.7. Others 13.26. Italy Customer Relationship Management Market Forecast, By Solution 13.26.1. Social Monitoring 13.26.2. Social Mapping 13.26.3. Social Middleware 13.26.4. Social Management 13.26.5. Social Measurement 13.27. Italy Customer Relationship Management Market Forecast, By Application 13.27.1. Marketing 13.27.2. Sales 13.27.3. Customer support & service 13.27.4. Others 13.28. Italy Customer Relationship Management Market Forecast, By Deployment Mode 13.28.1. On-demand (SaaS and PaaS) 13.28.2. On-premise 13.28.3. Hybrid 13.29. Italy Customer Relationship Management Market Forecast, By Industry 13.29.1. Academia & Government 13.29.2. Automotive, Transportation and Logistics 13.29.3. BFSI 13.29.4. Consumer Goods and Retail 13.29.5. Energy, Power and Utilities 13.29.6. Healthcare 13.29.7. Others 13.30. Spain Customer Relationship Management Market Forecast, By Solution 13.30.1. Social Monitoring 13.30.2. Social Mapping 13.30.3. Social Middleware 13.30.4. Social Management 13.30.5. Social Measurement 13.31. Spain Customer Relationship Management Market Forecast, By Application 13.31.1. Marketing 13.31.2. Sales 13.31.3. Customer support & service 13.31.4. Others 13.32. Spain Customer Relationship Management Market Forecast, By Deployment Mode 13.32.1. On-demand (SaaS and PaaS) 13.32.2. On-premise 13.32.3. Hybrid 13.33. Spain Customer Relationship Management Market Forecast, By Industry 13.33.1. Academia & Government 13.33.2. Automotive, Transportation and Logistics 13.33.3. BFSI 13.33.4. Consumer Goods and Retail 13.33.5. Energy, Power and Utilities 13.33.6. Healthcare 13.33.7. Others 13.34. Rest of Europe Customer Relationship Management Market Forecast, By Solution 13.34.1. Social Monitoring 13.34.2. Social Mapping 13.34.3. Social Middleware 13.34.4. Social Management 13.34.5. Social Measurement 13.35. Rest of Europe Customer Relationship Management Market Forecast, By Application 13.35.1. Marketing 13.35.2. Sales 13.35.3. Customer support & service 13.35.4. Others 13.36. Rest of Europe Customer Relationship Management Market Forecast, By Deployment Mode 13.36.1. On-demand (SaaS and PaaS) 13.36.2. On-premise 13.36.3. Hybrid 13.37. Rest Of Europe Customer Relationship Management Market Forecast, By Industry 13.37.1. Academia & Government 13.37.2. Automotive, Transportation and Logistics 13.37.3. BFSI 13.37.4. Consumer Goods and Retail 13.37.5. Energy, Power and Utilities 13.37.6. Healthcare 13.37.7. Others 13.38. Europe Customer Relationship Management Market Attractiveness Analysis 13.38.1. By Solution 13.38.2. By Application 13.38.3. By Deployment Mode 13.38.4. By Industry 13.39. PEST Analysis 13.40. Key Trends 13.41. Key Developments 14. Asia Pacific Customer Relationship Management Market Analysis 14.1. Key Findings 14.2. Asia Pacific Customer Relationship Management Market Overview 14.3. Asia Pacific Customer Relationship Management Market Value Share Analysis, By Solution 14.4. Asia Pacific Customer Relationship Management Market Forecast, By Solution 14.4.1. Social Monitoring 14.4.2. Social Mapping 14.4.3. Social Middleware 14.4.4. Social Management 14.4.5. Social Measurement 14.5. Asia Pacific Customer Relationship Management Market Value Share Analysis, By Application 14.6. Asia Pacific Customer Relationship Management Market Forecast, By Application 14.6.1. Marketing 14.6.2. Sales 14.6.3. Customer support & service 14.6.4. Others 14.7. Asia Pacific Customer Relationship Management Market Value Share Analysis, By Deployment Mode 14.8. Asia Pacific Customer Relationship Management Market Forecast, By Deployment Mode 14.8.1. On-demand (SaaS and PaaS) 14.8.2. On-premise 14.8.3. Hybrid 14.9. Asia Pacific Customer Relationship Management Market Value Share Analysis, By Industry 14.10. Asia Pacific Customer Relationship Management Market Forecast, By Industry 14.10.1. Academia & Government 14.10.2. Automotive, Transportation and Logistics 14.10.3. BFSI 14.10.4. Consumer Goods and Retail 14.10.5. Energy, Power and Utilities 14.10.6. Healthcare 14.10.7. Others 14.11. Asia Pacific Customer Relationship Management Market Value Share Analysis, by Country 14.12. Asia Pacific Customer Relationship Management Market Forecast, by Country 14.12.1. China 14.12.2. India 14.12.3. Japan 14.12.4. ASEAN 14.12.5. Rest of Asia Pacific 14.13. Asia Pacific Customer Relationship Management Market Analysis, by Country 14.14. China Customer Relationship Management Market Forecast, By Solution 14.14.1. Social Monitoring 14.14.2. Social Mapping 14.14.3. Social Middleware 14.14.4. Social Management 14.14.5. Social Measurement 14.15. China Customer Relationship Management Market Forecast, By Application 14.15.1. Marketing 14.15.2. Sales 14.15.3. Customer support & service 14.15.4. Others 14.16. China Customer Relationship Management Market Forecast, By Deployment Mode 14.16.1. On-demand (SaaS and PaaS) 14.16.2. On-premise 14.16.3. Hybrid 14.17. China Customer Relationship Management Market Forecast, By Industry 14.17.1. Academia & Government 14.17.2. Automotive, Transportation and Logistics 14.17.3. BFSI 14.17.4. Consumer Goods and Retail 14.17.5. Energy, Power and Utilities 14.17.6. Healthcare 14.17.7. Others 14.18. India Customer Relationship Management Market Forecast, By Solution 14.18.1. Social Monitoring 14.18.2. Social Mapping 14.18.3. Social Middleware 14.18.4. Social Management 14.18.5. Social Measurement 14.19. India Customer Relationship Management Market Forecast, By Application 14.19.1. Marketing 14.19.2. Sales 14.19.3. Customer support & service 14.19.4. Others 14.20. India Customer Relationship Management Market Forecast, By Deployment Mode 14.20.1. On-demand (SaaS and PaaS) 14.20.2. On-premise 14.20.3. Hybrid 14.21. India Customer Relationship Management Market Forecast, By Industry 14.21.1. Academia & Government 14.21.2. Automotive, Transportation and Logistics 14.21.3. BFSI 14.21.4. Consumer Goods and Retail 14.21.5. Energy, Power and Utilities 14.21.6. Healthcare 14.21.7. Others 14.22. Japan Customer Relationship Management Market Forecast, By Solution 14.22.1. Social Monitoring 14.22.2. Social Mapping 14.22.3. Social Middleware 14.22.4. Social Management 14.22.5. Social Measurement 14.23. Japan Customer Relationship Management Market Forecast, By Application 14.23.1. Marketing 14.23.2. Sales 14.23.3. Customer support & service 14.23.4. Others 14.24. Japan Customer Relationship Management Market Forecast, By Deployment Mode 14.24.1. On-demand (SaaS and PaaS) 14.24.2. On-premise 14.24.3. Hybrid 14.25. Japan Customer Relationship Management Market Forecast, By Industry 14.25.1. Academia & Government 14.25.2. Automotive, Transportation and Logistics 14.25.3. BFSI 14.25.4. Consumer Goods and Retail 14.25.5. Energy, Power and Utilities 14.25.6. Healthcare 14.25.7. Others 14.26. ASEAN Customer Relationship Management Market Forecast, By Solution 14.26.1. Social Monitoring 14.26.2. Social Mapping 14.26.3. Social Middleware 14.26.4. Social Management 14.26.5. Social Measurement 14.27. ASEAN Customer Relationship Management Market Forecast, By Application 14.27.1. Marketing 14.27.2. Sales 14.27.3. Customer support & service 14.27.4. Others 14.28. ASEAN Customer Relationship Management Market Forecast, By Deployment Mode 14.28.1. On-demand (SaaS and PaaS) 14.28.2. On-premise 14.28.3. Hybrid 14.29. ASEAN Customer Relationship Management Market Forecast, By Industry 14.29.1. Academia & Government 14.29.2. Automotive, Transportation and Logistics 14.29.3. BFSI 14.29.4. Consumer Goods and Retail 14.29.5. Energy, Power and Utilities 14.29.6. Healthcare 14.29.7. Others 14.30. Rest of Asia Pacific Customer Relationship Management Market Forecast, By Solution 14.30.1. Social Monitoring 14.30.2. Social Mapping 14.30.3. Social Middleware 14.30.4. Social Management 14.30.5. Social Measurement 14.31. Rest of Asia Pacific Customer Relationship Management Market Forecast, By Application 14.31.1. Marketing 14.31.2. Sales 14.31.3. Customer support & service 14.31.4. Others 14.32. Rest of Asia Pacific Customer Relationship Management Market Forecast, By Deployment Mode 14.32.1. On-demand (SaaS and PaaS) 14.32.2. On-premise 14.32.3. Hybrid 14.33. Rest of Asia Pacific Customer Relationship Management Market Forecast, By Industry 14.33.1. Academia & Government 14.33.2. Automotive, Transportation and Logistics 14.33.3. BFSI 14.33.4. Consumer Goods and Retail 14.33.5. Energy, Power and Utilities 14.33.6. Healthcare 14.33.7. Others 14.34. Asia Pacific Customer Relationship Management Market Attractiveness Analysis 14.34.1. By Solution 14.34.2. By Application 14.34.3. By Deployment Mode 14.34.4. By Industry 14.35. PEST Analysis 14.36. Key Trends 14.37. Key Developments 15. Middle East & Africa Customer Relationship Management Market Analysis 15.1. Key Findings 15.2. Middle East & Africa Customer Relationship Management Market Overview 15.3. Middle East & Africa Customer Relationship Management Market Value Share Analysis, By Solution 15.4. Middle East & Africa Customer Relationship Management Market Forecast, By Solution 15.4.1. Social Monitoring 15.4.2. Social Mapping 15.4.3. Social Middleware 15.4.4. Social Management 15.4.5. Social Measurement 15.5. Middle East & Africa Customer Relationship Management Market Value Share Analysis, By Application 15.6. Middle East & Africa Customer Relationship Management Market Forecast, By Application 15.6.1. Marketing 15.6.2. Sales 15.6.3. Customer support & service 15.6.4. Others 15.7. Middle East & Africa Customer Relationship Management Market Value Share Analysis, By Deployment Mode 15.8. Middle East & Africa Customer Relationship Management Market Forecast, By Deployment Mode 15.8.1. On-demand (SaaS and PaaS) 15.8.2. On-premise 15.8.3. Hybrid 15.9. Middle East & Africa Customer Relationship Management Market Value Share Analysis, By Industry 15.10. Middle East & Africa Customer Relationship Management Market Forecast, By Industry 15.10.1. Academia & Government 15.10.2. Automotive, Transportation and Logistics 15.10.3. BFSI 15.10.4. Consumer Goods and Retail 15.10.5. Energy, Power and Utilities 15.10.6. Healthcare 15.10.7. Others 15.11. Middle East & Africa Customer Relationship Management Market Value Share Analysis, by Country 15.12. Middle East & Africa Customer Relationship Management Market Forecast, by Country 15.12.1. GCC 15.12.2. South Africa 15.12.3. Rest of Middle East & Africa 15.13. Middle East & Africa Customer Relationship Management Market Analysis, by Country 15.14. GCC Customer Relationship Management Market Forecast, By Solution 15.14.1. Social Monitoring 15.14.2. Social Mapping 15.14.3. Social Middleware 15.14.4. Social Management 15.14.5. Social Measurement 15.15. GCC Customer Relationship Management Market Forecast, By Application 15.15.1. Marketing 15.15.2. Sales 15.15.3. Customer support & service 15.15.4. Others 15.16. GCC Customer Relationship Management Market Forecast, By Deployment Mode 15.16.1. On-demand (SaaS and PaaS) 15.16.2. On-premise 15.16.3. Hybrid 15.17. GCC Customer Relationship Management Market Forecast, By Industry 15.17.1. Academia & Government 15.17.2. Automotive, Transportation and Logistics 15.17.3. BFSI 15.17.4. Consumer Goods and Retail 15.17.5. Energy, Power and Utilities 15.17.6. Healthcare 15.17.7. Others 15.18. South Africa Customer Relationship Management Market Forecast, By Solution 15.18.1. Social Monitoring 15.18.2. Social Mapping 15.18.3. Social Middleware 15.18.4. Social Management 15.18.5. Social Measurement 15.19. South Africa Customer Relationship Management Market Forecast, By Application 15.19.1. Marketing 15.19.2. Sales 15.19.3. Customer support & service 15.19.4. Others 15.20. South Africa Customer Relationship Management Market Forecast, By Deployment Mode 15.20.1. On-demand (SaaS and PaaS) 15.20.2. On-premise 15.20.3. Hybrid 15.21. South Africa Customer Relationship Management Market Forecast, By Industry 15.21.1. Academia & Government 15.21.2. Automotive, Transportation and Logistics 15.21.3. BFSI 15.21.4. Consumer Goods and Retail 15.21.5. Energy, Power and Utilities 15.21.6. Healthcare 15.21.7. Others 15.22. Rest of Middle East & Africa Customer Relationship Management Market Forecast, By Solution 15.22.1. Social Monitoring 15.22.2. Social Mapping 15.22.3. Social Middleware 15.22.4. Social Management 15.22.5. Social Measurement 15.23. Rest of Middle East & Africa Customer Relationship Management Market Forecast, By Application 15.23.1. Marketing 15.23.2. Sales 15.23.3. Customer support & service 15.23.4. Others 15.24. Rest of Middle East & Africa Customer Relationship Management Market Forecast, By Deployment Mode 15.24.1. On-demand (SaaS and PaaS) 15.24.2. On-premise 15.24.3. Hybrid 15.25. Rest of Middle East & Africa Customer Relationship Management Market Forecast, By Industry 15.25.1. Academia & Government 15.25.2. Automotive, Transportation and Logistics 15.25.3. BFSI 15.25.4. Consumer Goods and Retail 15.25.5. Energy, Power and Utilities 15.25.6. Healthcare 15.25.7. Others 15.26. Middle East & Africa Customer Relationship Management Market Attractiveness Analysis 15.26.1. By Solution 15.26.2. By Application 15.26.3. By Deployment Mode 15.26.4. By Industry 15.27. PEST Analysis 15.28. Key Trends 15.29. Key Developments 16. South America Customer Relationship Management Market Analysis 16.1. Key Findings 16.2. South America Customer Relationship Management Market Overview 16.3. South America Customer Relationship Management Market Value Share Analysis, By Solution 16.4. South America Customer Relationship Management Market Forecast, By Solution 16.4.1. Social Monitoring 16.4.2. Social Mapping 16.4.3. Social Middleware 16.4.4. Social Management 16.4.5. Social Measurement 16.5. South America Customer Relationship Management Market Value Share Analysis, By Application 16.6. South America Customer Relationship Management Market Forecast, By Application 16.6.1. Marketing 16.6.2. Sales 16.6.3. Customer support & service 16.6.4. Others 16.7. South America Customer Relationship Management Market Value Share Analysis, By Deployment Mode 16.8. South America Customer Relationship Management Market Forecast, By Deployment Mode 16.8.1. On-demand (SaaS and PaaS) 16.8.2. On-premise 16.8.3. Hybrid 16.9. South America Customer Relationship Management Market Value Share Analysis, By Industry 16.10. South America Customer Relationship Management Market Forecast, By Industry 16.10.1. Academia & Government 16.10.2. Automotive, Transportation and Logistics 16.10.3. BFSI 16.10.4. Consumer Goods and Retail 16.10.5. Energy, Power and Utilities 16.10.6. Healthcare 16.10.7. Others 16.11. South America Customer Relationship Management Market Value Share Analysis, by Country 16.12. South America Customer Relationship Management Market Forecast, by Country 16.12.1. Brazil 16.12.2. Mexico 16.12.3. Rest of South America 16.13. South America Customer Relationship Management Market Analysis, by Country 16.14. Brazil Customer Relationship Management Market Forecast, By Solution 16.14.1. Social Monitoring 16.14.2. Social Mapping 16.14.3. Social Middleware 16.14.4. Social Management 16.14.5. Social Measurement 16.15. Brazil Customer Relationship Management Market Forecast, By Application 16.15.1. Marketing 16.15.2. Sales 16.15.3. Customer support & service 16.15.4. Others 16.16. Brazil Customer Relationship Management Market Forecast, By Deployment Mode 16.16.1. On-demand (SaaS and PaaS) 16.16.2. On-premise 16.16.3. Hybrid 16.17. Brazil Customer Relationship Management Market Forecast, By Industry 16.17.1. Academia & Government 16.17.2. Automotive, Transportation and Logistics 16.17.3. BFSI 16.17.4. Consumer Goods and Retail 16.17.5. Energy, Power and Utilities 16.17.6. Healthcare 16.17.7. Others 16.18. Mexico Customer Relationship Management Market Forecast, By Solution 16.18.1. Social Monitoring 16.18.2. Social Mapping 16.18.3. Social Middleware 16.18.4. Social Management 16.18.5. Social Measurement 16.19. Mexico Customer Relationship Management Market Forecast, By Application 16.19.1. Marketing 16.19.2. Sales 16.19.3. Customer support & service 16.19.4. Others 16.20. Mexico Customer Relationship Management Market Forecast, By Deployment Mode 16.20.1. On-demand (SaaS and PaaS) 16.20.2. On-premise 16.20.3. Hybrid 16.21. Mexico Customer Relationship Management Market Forecast, By Industry 16.21.1. Academia & Government 16.21.2. Automotive, Transportation and Logistics 16.21.3. BFSI 16.21.4. Consumer Goods and Retail 16.21.5. Energy, Power and Utilities 16.21.6. Healthcare 16.21.7. Others 16.22. Rest of South America Customer Relationship Management Market Forecast, By Solution 16.22.1. Social Monitoring 16.22.2. Social Mapping 16.22.3. Social Middleware 16.22.4. Social Management 16.22.5. Social Measurement 16.23. Rest of South America Customer Relationship Management Market Forecast, By Application 16.23.1. Marketing 16.23.2. Sales 16.23.3. Customer support & service 16.23.4. Others 16.24. Rest of South America Customer Relationship Management Market Forecast, By Deployment Mode 16.24.1. On-demand (SaaS and PaaS) 16.24.2. On-premise 16.24.3. Hybrid 16.25. Rest of South America Customer Relationship Management Market Forecast, By Industry 16.25.1. Academia & Government 16.25.2. Automotive, Transportation and Logistics 16.25.3. BFSI 16.25.4. Consumer Goods and Retail 16.25.5. Energy, Power and Utilities 16.25.6. Healthcare 16.25.7. Others 16.26. South America Customer Relationship Management Market Attractiveness Analysis 16.26.1. By Solution 16.26.2. By Application 16.26.3. By Deployment Mode 16.26.4. By Industry 16.27. PEST Analysis 16.28. Key Trends 16.29. Key Developments 17. Company Profiles 17.1. Market Share Analysis, by Company 17.2. Competition Matrix 17.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment 17.2.2. New Product Launches and Product Enhancements 17.2.3. Market Consolidation 17.2.3.1. M&A by Regions, Investment and Applications 17.2.3.2. M&A Key Players, Forward Integration and Backward Integration 17.3. Company Profiles: Key Players 17.3.1. Salesforce.com 17.3.1.1. Company Overview 17.3.1.2. Financial Overview 17.3.1.3. Product Portfolio 17.3.1.4. Business Strategy 17.3.1.5. Recent Developments 17.3.1.6. Development Footprint 17.3.2. SAP AG 17.3.3. Oracle Corporation 17.3.4. Microsoft Corporation 17.3.5. Adobe Systems Inc 17.3.6. Amdocs 17.3.7. Convergys Corporation 17.3.8. Huawei Technologies Co. Ltd 17.3.9. Infor Global Solutions, Inc 17.3.10. SAS Institute Inc 17.3.11. SYNNEX Corporation 17.3.12. The Sage Group Plc 17.3.13. Verint Systems Inc 17.3.14. IBM Corporation 17.3.15. SugarCRM 17.3.16. NICE Ltd 17.3.17. IMS Health 17.3.18. NetSuite Inc 17.3.19. ZOHO Corporation 17.3.20. Infusionsoft 17.3.21. Copper CRM, Inc. 17.3.22. Insightly Inc. 17.3.23. Creatio 18. Primary Key Insights

About This Report

Report ID 66380
Category Information Technology & Telecommunication
Published Date July 2020
Updated Date June 2021
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