Customer Relationship Management Market: Global Industry Analysis and Forecast (2023-2030) Outlook, Share, Trends

Customer Relationship Management Market size was valued at USDUSD 57.66 Bn. in 2023 and the total revenue is expected to grow at 11.2 % through 2023 to 2030, reaching nearly USD 121.22 Bn.

Customer Relationship Management Market Overview:

Customer relations management (CRM) is a business strategy that enables businesses to improve existing customer relationships while also quickly engaging new ones. Customer relationship management (CRM) streamlines contacts with customers while also increasing their happiness with the service or product. It not only offers direction and standards for how to lead customer-business interactions, but it also serves as a repository for organizing and tracking all pertinent data.Customer Relationship Management MarketTo know about the Research Methodology:- Request Free Sample Report

Customer Relationship Management Market Dynamics:

The increased focus on customer involvement, emerging SMEs, social platforms, and the awareness of exchanging ideas in real time are all major aspects pushing this market. For providing the best in class customer experience, businesses are developing solutions for social monitoring, social listening, social middleware, social management, and social measurement. Consumer Relationship Management is being used not only to boost revenue and improve marketing efforts, but also to increase customer interaction with businesses. According to research, CRM systems are used by 91% of firms with more than ten employees. Sales and marketing teams, as well as customer service and support departments, are progressively incorporating CRM systems into their corporate operations to improve customer experience and, as a result, increase revenue. According to research, 82% of the companies polled utilize CRM systems for sales reporting and process automation. Senior management in a variety of organizations is increasingly looking for effective solutions to handle customer data and make data-informed decisions using actionable insights drawn from unstructured datasets. Additionally, the rapid speed of digital transformation is forcing businesses in a variety of industries to replace their current array of disparate solutions for creating, managing, and enhancing their digital presence with a single CRM system that can serve all purposes and meet all objectives. Technological improvements in the disciplines of business intelligence and embedded analytics, as well as their integration into CRM solutions, are likely to encourage CRM suppliers to improve their products and innovate. However, High CRM software costs, a lack of leadership, growing privacy and security concerns, the absence of the human element, and the possibility of data loss are all key stumbling blocks to the market's growth.

Customer Relationship Management Market Segment Analysis:

Based on the Deployment Mode: The Customer Relationship Management market is sub-segmented into On-Premises, Cloud and Hybrid. The Cloud segment held the largest market share of 63.6% in 2023. Because of the benefits of the SAAS deployment model, such as high flexibility, scalability, cost-effectiveness, and low hardware maintenance costs, cloud-based solutions have become the norm. Organizations are increasingly opting for cloud-based CRM deployments, which are housed on the vendor's server and can be accessed remotely from any location. This reduces the need for manual upgrades and allows the user to access data from any location without difficulty. Based on the Verticals: The Customer Relationship Management market is sub-segmented into BFSI, Retail, Healthcare, IT & Telecom, Discrete Manufacturing, Government & Education and Others. The BFSI segment held the largest market share in 2023. Banks and financial institutions utilise CRM systems because they help them create a better customer experience. Customer segmentation, quick connection with purchasers, and constant access to the client database are just a few of the advantages available in CRM software. The demand for sophisticated CRM software and online platforms is growing as the retail industry becomes more competitive, allowing businesses to give outstanding customer-centric services to their customers. Modern CRM solutions that allow for several channels for selling processes, research, and a complete data-based oversight of buyers and their purchasing habits are also becoming more popular.

Customer Relationship Management Market Regional Insights:

North America held the largest market share in 2023. North America is becoming a hub for numerous industrial verticals such as healthcare, IT and Telecom, and energy and utilities sector due to increased usage of technological advancement such as machine learning and industrial automation, as well as a huge movement in business toward digital transformation. Customers in these industrial verticals are estimated to be numerous, necessitating the use of customer relationship management software. Asia Pacific is expected to grow at a highest CAGR of xx% in the Customer Relationship Management market during the forecast period. Organizations are investing extensively in the customer relationship management market to sustain growth and enhance efficiency, owing to strong economic growth and continual developments in customer retention and engagement. Also, huge shifts toward digital transformation, cloud deployment, and technical improvement among small and medium firms, as well as continual modernization in marketing and sales strategy in emerging nations, all contribute significantly to market growth. The objective of the report is to present a comprehensive analysis of the global Customer Relationship Management Market to the stakeholders in the industry. The past and current status of the industry with the forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that include market leaders, followers, and new entrants. PORTER, PESTEL analysis with the potential impact of micro-economic factors of the market has been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The reports also helps in understanding the global Market dynamic, structure by analyzing the market segments and project the global Customer Relationship Management Market size. Clear representation of competitive analysis of key players by product, price, financial position, product portfolio, growth strategies, and regional presence in the global Customer Relationship Management Market make the report investor’s guide.

Customer Relationship Management Market Scope: Inquire before buying

Customer Relationship Management Market
Report Coverage Details
Base Year: 2023 Forecast Period: 2024-2029
Historical Data: 2018 to 2023 Market Size in 2023: US $ 57.66 Bn.
Forecast Period 2024 to 2030 CAGR: 11.2 % Market Size in 2030: US $ 121.22 Bn.
Segments Covered: by Component Software Services
by Deployment Mode On-Premise Cloud Hybrid
by Application Customer Service Customer Experience Management CRM Analytics Marketing Automation Salesforce Automation Others
by Industry Vertical BFSI Retail Healthcare IT & Telecom Discrete Manufacturing Government & Education Others

Customer Relationship Management Market, by Region

North America (United States, Canada and Mexico) Europe (UK, France, Germany, Italy, Spain, Sweden, Austria and Rest of Europe) Asia Pacific (China, South Korea, Japan, India, Australia, Indonesia, Malaysia, Vietnam, Taiwan, Bangladesh, Pakistan and Rest of APAC) Middle East and Africa (South Africa, GCC, Egypt, Nigeria and Rest of ME&A) South America (Brazil, Argentina Rest of South America)

Key Players

1. Salesforce.com 2. SAP AG 3. Oracle Corporation 4. Microsoft Corporation 5. Adobe Systems Inc 6. Amdocs 7. Convergys Corporation 8. Huawei Technologies Co. Ltd 9. Infor Global Solutions, Inc 10.SAS Institute Inc 11.SYNNEX Corporation 12.The Sage Group Plc 13.Verint Systems Inc 14.IBM Corporation 15.SugarCRM 16.NICE Ltd 17.IMS Health 18.NetSuite Inc 19.ZOHO Corporation 20.Infusionsoft 21.Copper CRM, Inc. 22.Insightly Inc. 23.Creatio

Frequently Asked Questions:

1] What segments are covered in Customer Relationship Management Market report? Ans. The segments covered in Market report are based on Aircraft Type, Fitment Type, Hardware and Technology. 2] Which region is expected to hold the highest share in the Customer Relationship Management Market? Ans. North America is expected to hold the highest share in the global Market. 3] What is the market size of Customer Relationship Management Market by 2030? Ans. The market size of global Market is expected to reach US $ 121.22 Bn. by 2030. 4] Who are the top key players in the global Customer Relationship Management Market? Ans. Gogo, Inc., BAE Systems PLC, Panasonic Avionics Corporation, Rockwell Collins, Inc., SITAOnAir, Zodiac Aerospace and Lufthansa Systems GmbH are the top key players in the global Customer Relationship Management Market. 5] What was the market size of Customer Relationship Management Market in 2023? Ans. The market size of Customer Relationship Management Market in 2023 was valued at US $ 57.66 Bn.
1. Customer Relationship Management Market Introduction 1.1. Study Assumption and Market Definition 1.2. Scope of the Study 1.3. Executive Summary 2. Customer Relationship Management Market: Dynamics 2.1. Market Trends by Region 2.1.1. North America 2.1.2. Europe 2.1.3. Asia Pacific 2.1.4. Middle East and Africa 2.1.5. South America 2.2. Market Dynamics by Region 2.2.1. North America 2.2.1.1. Drivers 2.2.1.2. Restraints 2.2.1.3. Opportunities 2.2.1.4. Challenges 2.2.2. Europe 2.2.2.1. Drivers 2.2.2.2. Restraints 2.2.2.3. Opportunities 2.2.2.4. Challenges 2.2.3. Asia Pacific 2.2.3.1. Drivers 2.2.3.2. Restraints 2.2.3.3. Opportunities 2.2.3.4. Challenges 2.2.4. Middle East and Africa 2.2.4.1. Drivers 2.2.4.2. Restraints 2.2.4.3. Opportunities 2.2.4.4. Challenges 2.2.5. South America 2.2.5.1. Drivers 2.2.5.2. Restraints 2.2.5.3. Opportunities 2.2.5.4. Challenges 2.3. PORTER’s Five Forces Analysis 2.4. PESTLE Analysis 2.5. Technological Roadmap 2.6. Regulatory Landscape by Region 2.6.1. North America 2.6.2. Europe 2.6.3. Asia Pacific 2.6.4. Middle East and Africa 2.6.5. South America 2.7. Key Opinion Leader Analysis For Customer Relationship Management Industry 2.8. Analysis of Government Schemes and Initiatives For Customer Relationship Management Industry 2.9. The Global Pandemic Impact on Customer Relationship Management Market 2.10. Customer Relationship Management Price Trend Analysis (2021-22) 2.11. Key Analytics of Customer Relationship Management 2.11.1. Market Maturity Analysis 2.11.2. Market Concentration Analysis 3. Customer Relationship Management Market: Global Market Size and Forecast by Segmentation (by Value in USD Million) (2023-2029) 3.1. Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 3.1.1. Software 3.1.2. Services 3.2. Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 3.2.1. On-Premise 3.2.2. Cloud 3.2.3. Hybrid 3.3. Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 3.3.1. Customer Service 3.3.2. Customer Experience Management 3.3.3. CRM Analytics 3.3.4. Marketing Automation 3.3.5. Salesforce Automation 3.3.6. Others 3.4. Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 3.4.1. BFSI 3.4.2. Retail 3.4.3. Healthcare 3.4.4. IT & Telecom 3.4.5. Discrete Manufacturing 3.4.6. Government & Education 3.4.7. Others 3.5. Customer Relationship Management Market Size and Forecast, By Region (2023-2029) 3.5.1. North America 3.5.2. Europe 3.5.3. Asia Pacific 3.5.4. Middle East and Africa 3.5.5. South America 4. North America Customer Relationship Management Market Size and Forecast by Segmentation (by Value in USD Million) (2023-2029) 4.1. North America Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 4.1.1. Software 4.1.2. Services 4.2. North America Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 4.2.1. On-Premise 4.2.2. Cloud 4.2.3. Hybrid 4.3. North America Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 4.3.1. Customer Service 4.3.2. Customer Experience Management 4.3.3. CRM Analytics 4.3.4. Marketing Automation 4.3.5. Salesforce Automation 4.3.6. Others 4.4. North America Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 4.4.1. BFSI 4.4.2. Retail 4.4.3. Healthcare 4.4.4. IT & Telecom 4.4.5. Discrete Manufacturing 4.4.6. Government & Education 4.4.7. Others 4.5. North America Customer Relationship Management Market Size and Forecast, by Country (2023-2029) 4.5.1. United States 4.5.1.1. United States Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 4.5.1.1.1. Software 4.5.1.1.2. Services 4.5.1.2. United States Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 4.5.1.2.1. On-Premise 4.5.1.2.2. Cloud 4.5.1.2.3. Hybrid 4.5.1.3. United States Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 4.5.1.3.1. Customer Service 4.5.1.3.2. Customer Experience Management 4.5.1.3.3. CRM Analytics 4.5.1.3.4. Marketing Automation 4.5.1.3.5. Salesforce Automation 4.5.1.3.6. Others 4.5.1.4. United States Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 4.5.1.4.1. BFSI 4.5.1.4.2. Retail 4.5.1.4.3. Healthcare 4.5.1.4.4. IT & Telecom 4.5.1.4.5. Discrete Manufacturing 4.5.1.4.6. Government & Education 4.5.1.4.7. Others 4.5.2. Canada 4.5.2.1. Canada Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 4.5.2.1.1. Software 4.5.2.1.2. Services 4.5.2.2. Canada Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 4.5.2.2.1. On-Premise 4.5.2.2.2. Cloud 4.5.2.2.3. Hybrid 4.5.2.3. Canada Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 4.5.2.3.1. Customer Service 4.5.2.3.2. Customer Experience Management 4.5.2.3.3. CRM Analytics 4.5.2.3.4. Marketing Automation 4.5.2.3.5. Salesforce Automation 4.5.2.3.6. Others 4.5.2.4. Canada Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 4.5.2.4.1. BFSI 4.5.2.4.2. Retail 4.5.2.4.3. Healthcare 4.5.2.4.4. IT & Telecom 4.5.2.4.5. Discrete Manufacturing 4.5.2.4.6. Government & Education 4.5.2.4.7. Others 4.5.3. Mexico 4.5.3.1. Mexico Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 4.5.3.1.1. Software 4.5.3.1.2. Services 4.5.3.2. Mexico Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 4.5.3.2.1. On-Premise 4.5.3.2.2. Cloud 4.5.3.2.3. Hybrid 4.5.3.3. Mexico Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 4.5.3.3.1. Customer Service 4.5.3.3.2. Customer Experience Management 4.5.3.3.3. CRM Analytics 4.5.3.3.4. Marketing Automation 4.5.3.3.5. Salesforce Automation 4.5.3.3.6. Others 4.5.3.4. Mexico Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 4.5.3.4.1. BFSI 4.5.3.4.2. Retail 4.5.3.4.3. Healthcare 4.5.3.4.4. IT & Telecom 4.5.3.4.5. Discrete Manufacturing 4.5.3.4.6. Government & Education 4.5.3.4.7. Others 5. Europe Customer Relationship Management Market Size and Forecast by Segmentation by Demand and Supply Side (by Value in USD Million) (2023-2029) 5.1. Europe Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 5.2. Europe Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 5.3. Europe Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 5.4. Europe Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 5.5. Europe Customer Relationship Management Market Size and Forecast, by Country (2023-2029) 5.5.1. United Kingdom 5.5.1.1. United Kingdom Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 5.5.1.2. United Kingdom Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 5.5.1.3. United Kingdom Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 5.5.1.4. United Kingdom Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 5.5.2. France 5.5.2.1. France Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 5.5.2.2. France Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 5.5.2.3. France Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 5.5.2.4. France Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 5.5.3. Germany 5.5.3.1. Germany Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 5.5.3.2. Germany Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 5.5.3.3. Germany Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 5.5.3.4. Germany Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 5.5.4. Italy 5.5.4.1. Italy Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 5.5.4.2. Italy Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 5.5.4.3. Italy Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 5.5.4.4. Italy Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 5.5.5. Spain 5.5.5.1. Spain Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 5.5.5.2. Spain Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 5.5.5.3. Spain Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 5.5.5.4. Spain Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 5.5.6. Sweden 5.5.6.1. Sweden Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 5.5.6.2. Sweden Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 5.5.6.3. Sweden Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 5.5.6.4. Sweden Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 5.5.7. Austria 5.5.7.1. Austria Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 5.5.7.2. Austria Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 5.5.7.3. Austria Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 5.5.7.4. Austria Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 5.5.8. Rest of Europe 5.5.8.1. Rest of Europe Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 5.5.8.2. Rest of Europe Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 5.5.8.3. Rest of Europe Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 5.5.8.4. Rest of Europe Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6. Asia Pacific Customer Relationship Management Market Size and Forecast by Segmentation by Demand and Supply Side (by Value in USD Million) (2023-2029) 6.1. Asia Pacific Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.2. Asia Pacific Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.3. Asia Pacific Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.4. Asia Pacific Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5. Asia Pacific Customer Relationship Management Market Size and Forecast, by Country (2023-2029) 6.5.1. China 6.5.1.1. China Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.1.2. China Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.1.3. China Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.1.4. China Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5.2. S Korea 6.5.2.1. S Korea Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.2.2. S Korea Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.2.3. S Korea Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.2.4. S Korea Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5.3. Japan 6.5.3.1. Japan Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.3.2. Japan Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.3.3. Japan Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.3.4. Japan Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5.4. India 6.5.4.1. India Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.4.2. India Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.4.3. India Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.4.4. India Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5.5. Australia 6.5.5.1. Australia Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.5.2. Australia Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.5.3. Australia Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.5.4. Australia Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5.6. Indonesia 6.5.6.1. Indonesia Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.6.2. Indonesia Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.6.3. Indonesia Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.6.4. Indonesia Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5.7. Malaysia 6.5.7.1. Malaysia Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.7.2. Malaysia Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.7.3. Malaysia Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.7.4. Malaysia Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5.8. Vietnam 6.5.8.1. Vietnam Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.8.2. Vietnam Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.8.3. Vietnam Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.8.4. Vietnam Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5.9. Taiwan 6.5.9.1. Taiwan Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.9.2. Taiwan Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.9.3. Taiwan Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.9.4. Taiwan Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 6.5.10. Rest of Asia Pacific 6.5.10.1. Rest of Asia Pacific Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 6.5.10.2. Rest of Asia Pacific Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 6.5.10.3. Rest of Asia Pacific Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 6.5.10.4. Rest of Asia Pacific Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 7. Middle East and Africa Customer Relationship Management Market Size and Forecast by Segmentation by Demand and Supply Side (by Value in USD Million) (2023-2029 7.1. Middle East and Africa Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 7.2. Middle East and Africa Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 7.3. Middle East and Africa Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 7.4. Middle East and Africa Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 7.5. Middle East and Africa Customer Relationship Management Market Size and Forecast, by Country (2023-2029) 7.5.1. South Africa 7.5.1.1. South Africa Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 7.5.1.2. South Africa Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 7.5.1.3. South Africa Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 7.5.1.4. South Africa Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 7.5.2. GCC 7.5.2.1. GCC Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 7.5.2.2. GCC Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 7.5.2.3. GCC Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 7.5.2.4. GCC Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 7.5.3. Nigeria 7.5.3.1. Nigeria Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 7.5.3.2. Nigeria Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 7.5.3.3. Nigeria Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 7.5.3.4. Nigeria Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 7.5.4. Rest of ME&A 7.5.4.1. Rest of ME&A Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 7.5.4.2. Rest of ME&A Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 7.5.4.3. Rest of ME&A Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 7.5.4.4. Rest of ME&A Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 8. South America Customer Relationship Management Market Size and Forecast by Segmentation by Demand and Supply Side (by Value in USD Million) (2023-2029 8.1. South America Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 8.2. South America Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 8.3. South America Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 8.4. South America Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 8.5. South America Customer Relationship Management Market Size and Forecast, by Country (2023-2029) 8.5.1. Brazil 8.5.1.1. Brazil Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 8.5.1.2. Brazil Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 8.5.1.3. Brazil Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 8.5.1.4. Brazil Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 8.5.2. Argentina 8.5.2.1. Argentina Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 8.5.2.2. Argentina Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 8.5.2.3. Argentina Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 8.5.2.4. Argentina Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 8.5.3. Rest Of South America 8.5.3.1. Rest Of South America Customer Relationship Management Market Size and Forecast, By Component (2023-2029) 8.5.3.2. Rest Of South America Customer Relationship Management Market Size and Forecast, By Deployment Mode (2023-2029) 8.5.3.3. Rest Of South America Customer Relationship Management Market Size and Forecast, By Application (2023-2029) 8.5.3.4. Rest Of South America Customer Relationship Management Market Size and Forecast, By Industry Vertical (2023-2029) 9. Global Customer Relationship Management Market: Competitive Landscape 9.1. MMR Competition Matrix 9.2. Competitive Landscape 9.3. Key Players Benchmarking 9.3.1. Company Name 9.3.2. Service Segment 9.3.3. End-user Segment 9.3.4. Revenue (2022) 9.3.5. Company Locations 9.4. Leading Customer Relationship Management Market Companies, by Market Capitalization 9.5. Market Structure 9.5.1. Market Leaders 9.5.2. Market Followers 9.5.3. Emerging Players 9.6. Mergers and Acquisitions Details 10. Company Profile: Key Players 10.1. Salesforce 10.1.1. Company Overview 10.1.2. Business Portfolio 10.1.3. Financial Overview 10.1.4. SWOT Analysis 10.1.5. Strategic Analysis 10.1.6. Scale of Operation (Small, Medium, and Large) 10.1.7. Details on Partnership 10.1.8. Regulatory Accreditations and Certifications Received by Them 10.1.9. Awards Received by the Firm 10.1.10. Recent Developments 10.2. SAP AG 10.3. Oracle Corporation 10.4. Microsoft Corporation 10.5. Adobe Systems Inc 10.6. Amdocs 10.7. Huawei Technologies Co. Ltd 10.8. Infor Global Solutions, Inc 10.9. SAS Institute Inc 10.10. SYNNEX Corporation 10.11. The Sage Group Plc 10.12. Verint Systems Inc 10.13. IBM Corporation 10.14. SugarCRM 10.15. NICE Ltd 10.16. NetSuite Inc 10.17. ZOHO Corporation 10.18. Infusionsoft 10.19. Copper CRM, Inc. 10.20. Insightly Inc. 10.21. Creatio 11. Key Findings 12. Industry Recommendations 13. Customer Relationship Management Market: Research Methodology

About This Report

Report ID 66380
Category Information Technology & Telecommunication
Published Date Dec 2023
Updated Date
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