Speech Analytics Market – Global Industry Analysis and Forecast (2018-2026) – by Component, Application, Deployment Model, Organization Size, Industry vertical, and Region

Speech Analytics Market – Global Industry Analysis and Forecast (2018-2026) – by Component, Application, Deployment Model, Organization Size, Industry vertical, and Region

Market Scenario

Speech Analytics Market is expected to reach US$ 2175.5 Mn by 2026 at a CAGR of 18% during the forecast period. Speech analytics is the process of analyzing recorded calls. Speech analytics helps to collect customer information to improve communication and future interaction. Speech analytics in contact centers can be used to mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies. This technology can identify cost drivers, trend analysis, identify strengths and weaknesses with processes and commodities, and helps to understand how the marketplace perceives contributions. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise. Integration with existing systems and selection of the right approach and difficult to quantify Return on Investment (RoI) are restraining factors that would affect the growth of the market during the forecast period. Focus on higher customer satisfaction, an increasing need for speech analytics solutions from the Business Process Outsourcing (BPO) sector and rising significance of real-time speech analytics are some of the major factors expected to drive the growth of the market during the forecast period.Speech Analytics Market Speech analytics market is segmented by component, application, deployment Model, organization Size, industry vertical, and region. While using applications, the customer experience management applications segment is expected to hold the larger market share during the forecast period. It allows organizations to use real-time customer data to identify patterns and trends and devise retention strategies and reduce customer churn. The deployment segment is divided into cloud and on-premises. Among these, the cloud deployment model is likely to reach at a higher CAGR during the forecast period, as Cloud-based solutions are gaining a firm hold in the speech analytics market as is provides various benefits, such as resource pooling, and less implementation time cost control. Among verticals, the retail and e-commerce industry vertical is expected to grow at the highest CAGR during the forecast period. The BFSI vertical is likely to hold larger market share during the forecast period, as the importance of speech analytics is growing to enhance the customer satisfaction, increase the retention rate, and reduce the customer churn rate. In case of organization size, large enterprises are likely to have larger market share during the forecast period, as they are keenly focusing on CEM to encourage repeat business and improve customer loyalty. The Small and Medium-sized Enterprises (SMEs) are likely to grow at a higher CAGR, due to the easy availability and scalability of cloud-based deployments. Region segment is divided into North America, Europe, APAC, LAMEA. Among these regions, North America is expected to hold larger market share during the forecast period, a large number of solution vendors are present in the US. APAC is expected to grow at the highest CAGR during the forecast period, as deeper technology penetration and large investments in contact centers that are turning towards speech analytics solutions to efficiently gain insights from customer interaction data. Some of the major key players are Verint Systems (US), Avaya (US), Calabrio, (US), CallMiner (US), Clarabridge (US), Almawave (Italy), Voci Technologies (US) etc.

The Scope of the Speech Analytics Market

Speech analytics market by Component

• Solutions o Speech engine o Indexing, analysis, and query tools o Reporting and visualization • Services o Managed services o Professional services  Consulting services  Support and maintenance

Speech Analytics Market by Application

• Customer experience management • Call monitoring • Agent performance monitoring • Sales performance management • Competitive intelligence • Risk and compliance management • Others

Speech Analytics Market by Deployment Model

• On-premises • Cloud

Speech Analytics Market by Organization Size

• Small and Medium-sized Enterprises (SMEs) • Large enterprises

Speech Analytics Market by Industry Vertical

• Banking, Financial Services, and Insurance • Retail and eCommerce • Travel and Hospitality • Government and Defense • Healthcare and Life Sciences • Energy and Utilities • Telecommunications and IT • Media and Entertainment • Others (Manufacturing, Real Estate, and Education)

Speech Analytics Market by Region

• North America • Europe • Asia Pacific (APAC) • Middle East and Africa (MEA) • Latin America

Key Players of the Speech Analytics Market

• Verint Systems • Avaya • Calabrio • CallMiner • Clarabridge • Almawave • Voci Technologies • Zoom International • NICE Systems • Genesys • HPE Tag Management System Market

Table of Contents

Speech Analytics Market

1. INTRODUCTION 1.1 Report Description 1.1.1 Objectives of the Study 1.1.2 Market Scope 1.1.3 Years considered in the study 1.1.4 Currency 1.1.5 Stakeholders 1.2 Target Audience 1.3 Key Takeaways 2. RESEARCH METHODOLOGY 2.1 Research Methodology 2.2 Market Definition 2.3 Assumptions and Acronyms Used 2.4 Data Sources 2.4.1 Secondary 2.4.1.1 Paid 2.4.1.2 Unpaid 2.4.2 Primary 2.5 Analyst tools and models 3. EXECUTIVE SUMMARY 3.1 Speech Analytics Market Overview 3.1.1 Speech Analytics Market : By Component 3.1.2 Speech Analytics Market : By Deployment Model 3.1.3 Speech Analytics Market : By Application 3.1.4 Speech Analytics Market : By Organisation Size 3.1.5 Speech Analytics Market : By Industry Vertical 3.1.6 Speech Analytics Market : By Region 4. SPEECH ANALYTICS MARKET OUTLOOK 4.1 Speech Analytics Market : Market Definition, Segmentation and Scope of Study 4.2 Speech Analytics Market : Market Dynamics 4.2.1 Drivers 4.2.2 Restraints 4.2.3 Opportunities 4.3 Speech Analytics Market : Competitive Analysis 4.3.1 Key Strategic Initiatives 4.3.2 Regional Presence 4.3.3 Product Overview 4.4 Speech Analytics Market : Porter’s Analysis 4.5 Speech Analytics Market : PESTEL Analysis 4.6 Speech Analytics Market : Product Benchmark Analysis 4.7 Speech Analytics Market : Company Market Share Analysis 4.8 Speech Analytics Market : Key Findings 4.8.1 Speech Analytics Market : Top Wining Strategies 4.8.2 Speech Analytics Market : Top Investment Pockets 4.8.3 Speech Analytics Market : Top Impacting Factors 5. SPEECH ANALYTICS MARKET, BY COMPONENT 5.1 Speech Analytics Market : Component segment Market Share analysis 5.2 Speech Analytics Market : Component segment Market Size and Forecast 2017-2026 5.3 Speech Analytics Market by Solution Component 5.4 Speech Analytics Market by Services Component 5.5 Speech Analytics Market Benchmarking By Component 5.6 Speech Analytics Market by Component : Key Trends 5.7 Speech Analytics Market by component : Key Developments 6. SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE 6.1 Speech Analytics Market : Deployment segment Market Share analysis 6.2 Speech Analytics Market : Deployment segment Market Size and Forecast 2017-2026 6.3 Speech Analytics Market by On-premises deployment 6.4 Speech Analytics Market by Cloud Deployment 6.5 Speech Analytics Market Benchmarking By Deployment 6.6 Speech Analytics Market by Deployment : Key Trends 6.7 Speech Analytics Market by Deployment : Key Developments 7. SPEECH ANALYTICS MARKET , BY APPLICATION 7.1 Speech Analytics Market : application segment Market Share Analysis 7.2 Speech Analytics Market : application segment Market Size and Forecast 2017-2026 7.3 Speech Analytics Market by Customer experience management 7.4 Speech Analytics Market by Call monitoring 7.5 Speech Analytics Market by Agent performance monitoring 7.6 Speech Analytics Market by Sales performance management 7.7 Speech Analytics Market by Competitive Intelligence 7.8 Speech Analytics Market by Risk and compliance management 7.9 Speech Analytics Market Benchmarking By Application 7.10 Speech Analytics Market by Application: Key Trends 7.11 Speech Analytics Market by Application: Key Developments 8. SPEECH ANALYTICS MARKET, BY ORGANISATION SIZE 8.1 Speech Analytics Market : organisation size segment Market Share analysis 8.2 Speech Analytics Market : organisation size segment Market Size and Forecast 2017-2026 8.3 Speech Analytics Market by Large enterprises 8.4 Speech Analytics Market by Small and Medium-Sized enterprises 8.5 Speech Analytics Market Benchmarking By organisation size 8.6 Speech Analytics Market by organisation size: Key Trends 8.7 Speech Analytics Market by organisation size: Key Developments 9. SPEECH ANALYTICS MARKET , BY VERTICAL 9.1 Speech Analytics Market : Vertical segment Market Share Analysis 9.2 Speech Analytics Market : Vertical segment Market Size and Forecast 2017-2026 9.3 Speech Analytics Market by BFSI 9.4 Speech Analytics Market by Government and Defense 9.5 Speech Analytics Market by Healthcare and life sciences 9.6 Speech Analytics Market by Media and entertainment 9.7 Speech Analytics Market by Retail and eCommerce 9.8 Speech Analytics Market by Travel and Hospitality 9.9 Speech Analytics Market by IT and Telecommunication 9.10 Speech Analytics Market by Energy and Utilities 9.11 Speech Analytics Market by Manufacturing, Real Estate and Education 9.12 Speech Analytics Market Benchmarking By Vertical 9.13 Speech Analytics Market by Vertical : Key Trends 9.14 Speech Analytics Market by Vertical : Key Developments 10. SPEECH ANALYTICS MARKET , BY GEOGRAPHY 10.1 Speech Analytics Market : Geography segment Market Share Analysis 10.2 Speech Analytics Market : Geography segment Market Size and Forecast 2017-2026 10.3 North America 10.3.1 Overview 10.3.2 Speech Analytics Market Size and Forecast, by Component 2017-2026 10.3.3 Speech Analytics Market Share Analysis , by Component 2017-2026 10.3.4 Speech Analytics Market Size and Forecast, by Deployment Model 2017-2026 10.3.5 Speech Analytics Market Share Analysis , by Deployment Model 2017-2026 10.3.6 Speech Analytics Market Size and Forecast, by Application 2017-2026 10.3.7 Speech Analytics Market Share Analysis , by Application 2017-2026 10.3.8 Speech Analytics Market Size and Forecast, by Organization Size 2017-2026 10.3.9 Speech Analytics Market Share Analysis , by Organization Size 2017-2026 10.3.10 Speech Analytics Market Size and Forecast, by Industry Vertical 2017-2026 10.3.11 Speech Analytics Market Share Analysis , by Industry Vertical 2017-2026 10.4 Europe 10.4.1 Overview 10.4.2 Speech Analytics Market Size and Forecast, by Component 2017-2026 10.4.3 Speech Analytics Market Share Analysis , by Component 2017-2026 10.4.4 Speech Analytics Market Size and Forecast, by Deployment Model 2017-2026 10.4.5 Speech Analytics Market Share Analysis , by Deployment Model 2017-2026 10.4.6 Speech Analytics Market Size and Forecast, by Application 2017-2026 10.4.7 Speech Analytics Market Share Analysis , by Application 2017-2026 10.4.8 Speech Analytics Market Size and Forecast, by Organization Size 2017-2026 10.4.9 Speech Analytics Market Share Analysis , by Organization Size 2017-2026 10.4.10 Speech Analytics Market Size and Forecast, by Industry Vertical 2017-2026 10.4.11 Speech Analytics Market Share Analysis , by Industry Vertical 2017-2026 10.5 Asia Pacific 10.5.1 Overview 10.5.2 Speech Analytics Market Size and Forecast, by Component 2017-2026 10.5.3 Speech Analytics Market Share Analysis , by Component 2017-2026 10.5.4 Speech Analytics Market Size and Forecast, by Deployment Model 2017-2026 10.5.5 Speech Analytics Market Share Analysis , by Deployment Model 2017-2026 10.5.6 Speech Analytics Market Size and Forecast, by Application 2017-2026 10.5.7 Speech Analytics Market Share Analysis , by Application 2017-2026 10.5.8 Speech Analytics Market Size and Forecast, by Organization Size 2017-2026 10.5.9 Speech Analytics Market Share Analysis , by Organization Size 2017-2026 10.5.10 Speech Analytics Market Size and Forecast, by Industry Vertical 2017-2026 10.5.11 Speech Analytics Market Share Analysis , by Industry Vertical 2017-2026 10.6 LAMEA 10.6.1 Overview 10.6.2 Speech Analytics Market Size and Forecast, by Component 2017-2026 10.6.3 Speech Analytics Market Share Analysis , by Component 2017-2026 10.6.4 Speech Analytics Market Size and Forecast, by Deployment Model 2017-2026 10.6.5 Speech Analytics Market Share Analysis , by Deployment Model 2017-2026 10.6.6 Speech Analytics Market Size and Forecast, by Application 2017-2026 10.6.7 Speech Analytics Market Share Analysis , by Application 2017-2026 10.6.8 Speech Analytics Market Size and Forecast, by Organization Size 2017-2026 10.6.9 Speech Analytics Market Share Analysis , by Organization Size 2017-2026 10.6.10 Speech Analytics Market Size and Forecast, by Industry Vertical 2017-2026 10.6.11 Speech Analytics Market Share Analysis , by Industry Vertical 2017-2026 10.7 Speech Analytics Market Benchmarking By Geography 10.8 Speech Analytics Market by Geography : Key Trends 10.9 Speech Analytics Market by Geography : Key Developments 11. COMPITITIVE LANDSCAPE 11.1 Speech Analytics Market Share/ Positioning Analysis 11.2 Speech Analytics Market: Key Innovators 11.3 Speech Analytics Market : Company Profiles 11.3.1 Verint Systems 11.3.1.1 Overview 11.3.1.2 Product/Service Portfolio 11.3.1.3 Key Financials 11.3.1.4 Strategic Initiatives 11.3.1.5 SWOT Analysis 11.3.1.6 Competitive Assessment 11.3.2 Avaya 11.3.2.1 Overview 11.3.2.2 Product/Service Portfolio 11.3.2.3 Key Financials 11.3.2.4 Strategic Initiatives 11.3.2.5 SWOT Analysis 11.3.2.6 Competitive Assessment 11.3.3 Calabrio 11.3.3.1 Overview 11.3.3.2 Product/Service Portfolio 11.3.3.3 Key Financials 11.3.3.4 Strategic Initiatives 11.3.3.5 SWOT Analysis 11.3.3.6 Competitive Assessment 11.3.4 CallMiner 11.3.4.1 Overview 11.3.4.2 Product/Service Portfolio 11.3.4.3 Key Financials 11.3.4.4 Strategic Initiatives 11.3.4.5 SWOT Analysis 11.3.4.6 Competitive Assessment 11.3.5 Clarabridge 11.3.5.1 Overview 11.3.5.2 Product/Service Portfolio 11.3.5.3 Key Financials 11.3.5.4 Strategic Initiatives 11.3.5.5 SWOT Analysis 11.3.5.6 Competitive Assessment 11.3.6 Almawave 11.3.6.1 Overview 11.3.6.2 Product/Service Portfolio 11.3.6.3 Key Financials 11.3.6.4 Strategic Initiatives 11.3.6.5 SWOT Analysis 11.3.6.6 Competitive Assessment 11.3.7 Voci Technologies 11.3.7.1 Overview 11.3.7.2 Product/Service Portfolio 11.3.7.3 Key Financials 11.3.7.4 Strategic Initiatives 11.3.7.5 SWOT Analysis 11.3.7.6 Competitive Assessment 11.3.8 Zoom International 11.3.8.1 Overview 11.3.8.2 Product/Service Portfolio 11.3.8.3 Key Financials 11.3.8.4 Strategic Initiatives 11.3.8.5 SWOT Analysis 11.3.8.6 Competitive Assessment 11.3.9 NICE Systems 11.3.9.1 Overview 11.3.9.2 Product/Service Portfolio 11.3.9.3 Key Financials 11.3.9.4 Strategic Initiatives 11.3.9.5 SWOT Analysis 11.3.9.6 Competitive Assessment 11.3.10 Genesys 11.3.10.1 Overview 11.3.10.2 Product/Service Portfolio 11.3.10.3 Key Financials 11.3.10.4 Strategic Initiatives 11.3.10.5 SWOT Analysis 11.3.10.6 Competitive Assessment 11.3.11 HPE 11.3.11.1 Overview 11.3.11.2 Product/Service Portfolio 11.3.11.3 Key Financials 11.3.11.4 Strategic Initiatives 11.3.11.5 SWOT Analysis 11.3.11.6 Competitive Assessment 12. CONSOLIDATION 12.1 Speech Analytics Market: Mergers and Acquisitions 12.1.1 Overview 12.1.2 Speech Analytics Market : Key Drivers – By Region 12.1.3 Speech Analytics Market : M&A Breakdown 12.1.3.1 Type Based 12.1.3.2 Industry Vertical Based 12.1.3.3 Niche Based 12.1.3.4 Region Based 12.1.3.5 Asset & Non-Asset Based 12.1.3.6 Venture Capitalist Based 12.2 Fragmentation of Speech Analytics Market 12.3 Speech Analytics Market : Partnership, Joint Ventures and Strategic Alliances/ Sales Agreements 12.4 Speech Analytics Market - New/Emerging Models of Partnerships : Key Examples 12.5 Speech Analytics Market : New/Emerging Business Models : Key Examples 12.6 Speech Analytics Market - Changing Investment Paradigm : Focused areas by Key Players 12.7 Speech Analytics Market - Patent Analysis 13. Speech Analytics Market : LIST OF TABLES 14. Speech Analytics Market : LIST OF FIGURES

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About This Report

Report ID12971
Category Information Technology & Telecommunication
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