Global Service Quality Management and Telco Customer Experience Management Market: Industry Analysis and Forecast 2019-2026


CAGR of the Global Service Quality Management and Telco Customer Experience Management market is expected to be 9.5% during the forecast period and the market size is expected to reach nearly US$ 5.69 billion.

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Global Service Quality Management and Telco Customer Experience Management Market is segmented by Product Type, by Support System, by Provider’s Type, by Channel, by End-Users and geography. Product segment is sub segmented as Enterprise Feedback Management (EFM), Text analytics, Speech analytics, Web analytics and others is estimated to hold the largest market share in the forecast period. In channel segment web, call centre, mobile, and other sectors use to analyse the Voice of Customer (VOC) which later refer to Customer Experience Analytics (CEA) and thus boost the largest SQM and CEM market growth. End-user segment is further sub segmented as Small and Medium Businesses and Enterprises. The SQM and CEM market on the basis of geography is segmented by North America, Europe, Asia-Pacific, Middle East & Africa and Latin America.The report study has analyzed revenue impact of COVID -19 pandemic on the sales revenue of market leaders, market followers and market disrupters in the report and same is reflected in our analysis.

Global Service Quality Management and Telco Customer Experience Management Market are the two different markets but combined to have largest market size in global. SQM means service provider in different field such as Supplier Quality Management, Supplier Quality Manual, Supplier Quality Manual, and Stable Queue Manager Etc. And CEM means a software application of an organization that mange or satisfied customer requirement through CRM, CIS, Technology Enabled Relationship Manger, Customer Interaction Software and Customer Information Systems.

Among product type, Web analytics is estimated to hold the largest market share in the forecast period. This segment of SQM and CEM market used by Telco organization for interaction with customers for the different inquiry through web analytics, text analytics, and speech analytics.

In channel segment web, call centre, mobile, and other sectors use to analyse the Voice of Customer (VOC) which later refer to Customer Experience Analytics (CEA) and thus boost the largest SQM and CEM market growth.

APAC is going to emerge as one of the higher growth region in forecast period. Increasing Business Support System (BSS) and sales of the product in the countries such as North American region and Europe will fuel the Global Service Quality Management and Telco customer Experience Management market.

Adobe Systems, Nokia Siemens Network, Egain Corporation, Alcatel-Lucent, Amdocs, Ericsson, HP, IBM, Cisco, Oracle, Qualtrics, OpenText, Nice Systems, Verint, Medallia, Avaya, MartizCX and InMome are key players included in the Global Service Quality Management and Telco Customer Experience Management Market.

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Global Service Quality Management and Telco Customer Experience Management Market, by Product Type:

• Enterprise Feedback Management (EFM)
• Text analytics
• Speech analytics
• Web analytics
• Others

Global Service Quality Management and Telco Customer Experience Management Market, by Support System:

• Operations Support System (OSS)
• Business Support System (BSS)

Global Service Quality Management and Telco Customer Experience Management Market, by Provider’s Type:

• Internet Service Providers (ISP)
• Managed Service Providers (MSP)
• Telecom Service Providers (TSP)
• Others

Global Service Quality Management and Telco Customer Experience Management Market, by Channel:

• Company website
• Web
• Call Mobile
• Centre
• Branch/store
• Social media

Global Service Quality Management and Telco Customer Experience Management Market, by End-Users:

• Small and Medium Businesses
• Enterprises

Global Service Quality Management and Telco Customer Experience Management Market, by Region:

• North America
• Asia-Pacific
• Europe
• Middle East and Africa
• Latin America

Key Player Analysed in the Global Service Quality Management and Telco Customer Experience Management Report:

• Adobe Systems
• Nokia Siemens Network
• Egain Corporation
• Alcatel-Lucent
• Amdocs
• Ericsson
• HP
• IBM
• Cisco
• Oracle
• Qualtrics
• OpenText
• Nice Systems
• Verint
• Medallia
• Avaya
• MartizCX
• InMome 





Global Service Quality Management and Telco Customer Experience Management Market

1. Preface
1.1. Report Scope and Market Segmentation
1.2. Research Highlights
1.3. Research Objectives
1.4. Key Questions Answered

2. Assumptions and Research Methodology
2.1. Report Assumptions
2.2. Abbreviations Used
2.3. Research Methodology

3. Executive Summary
3.1. Global Service Quality Management and Telco Customer Experience Management Market Size, by Market Value (US$ Bn) and Market, by Region

4. Market Overview
4.1. Introduction
4.2. Market Indicator
4.3. Drivers and Restraints Snapshot Analysis
4.3.1. Drivers
4.3.2. Restraints
4.3.3. Opportunities
4.3.4. Porter’s Analysis
4.3.5. Value Chain Analysis
4.3.6. SWOT Analysis

5. Global Service Quality Management and Telco Customer Experience Management Market Analysis and Forecast
5.1. Global Service Quality Management and Telco Customer Experience Management Market Analysis and Forecast
5.2. Global Service Quality Management and Telco Customer Experience Management Market Size & Y-o-Y Growth Analysis
5.2.1. North America
5.2.2. Europe
5.2.3. Asia Pacific
5.2.4. Middle East & Africa
5.2.5. Latin America

6. Global Service Quality Management and Telco Customer Experience Management Market Analysis and Forecast, by Product Type
6.1. Introduction and Definition
6.2. Key Findings
6.3. Global Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Product Type
6.4. Market Size (US$ Bn) Forecast, by Product Type
6.5. Global Service Quality Management and Telco Customer Experience Management Market Analysis, by Product Type
6.6. Global Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis, by Product Type

7. Global Service Quality Management and Telco Customer Experience Management Market Analysis and Forecast, by Support System
7.1. Introduction and Definition
7.2. Global Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Support System
7.3. Market Size (US$ Bn) Forecast, by Support System
7.4. Global Service Quality Management and Telco Customer Experience Management Market Analysis, by Support System
7.5. Global Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis, by Support System

8. Global Service Quality Management and Telco Customer Experience Management Market Analysis and Forecast, by Provider’s Type
8.1. Introduction and Definition
8.2. Global Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Provider’s Type
8.3. Market Size (US$ Bn) Forecast, by Provider’s Type
8.4. Global Service Quality Management and Telco Customer Experience Management Market Analysis, by Provider’s Type
8.5. Global Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis, by Provider’s Type

9. Global Service Quality Management and Telco Customer Experience Management Market Analysis and Forecast, by Channel
9.1. Introduction and Definition
9.2. Global Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Channel
9.3. Market Size (US$ Bn) Forecast, by Channel
9.4. Global Service Quality Management and Telco Customer Experience Management Market Analysis, by Channel
9.5. Global Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis, by Channel

10. Global Service Quality Management and Telco Customer Experience Management Market Analysis and Forecast, by End-Users
10.1. Introduction and Definition
10.2. Global Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by End-Users
10.3. Market Size (US$ Bn) Forecast, by End-Users
10.4. Global Service Quality Management and Telco Customer Experience Management Market Analysis, by End-Users
10.5. Global Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis, by End-Users

11. Global Service Quality Management and Telco Customer Experience Management Market Analysis, by Region
11.1. Global Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Region
11.2. Market Size (US$ Bn) Forecast, by Region
11.3. Global Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis, by Region

12. North America Service Quality Management and Telco Customer Experience Management Market Analysis
12.1. Key Findings
12.2. North America Service Quality Management and Telco Customer Experience Management Market Overview
12.3. North America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Product Type
12.4. North America Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
12.4.1. Enterprise Feedback Management
12.4.2. Text analytics
12.4.3. Speech analytics
12.4.4. Web analytics
12.5. North America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Support System
12.6. North America Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
12.6.1. Operations Support System (OSS)
12.6.2. Business Support System (BSS)
12.7. North America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Provider’s Type
12.8. North America Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
12.8.1. Internet service provider
12.8.2. Managed service provider
12.8.3. Telecom service provider
12.9. North America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Channel
12.10. North America Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
12.10.1. Company Website
12.10.2. Web
12.10.3. Call Mobile
12.10.4. Centre
12.10.5. Branch/Store
12.10.6. Social Media
12.11. North America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by End-Users
12.12. North America Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
12.12.1. Small and Medium Businesses
12.12.2. Enterprises
12.13. North America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Country
12.14. North America Service Quality Management and Telco Customer Experience Management Market Forecast, by Country
12.14.1.1. U.S., 2018–2026
12.14.1.2. Canada, 2018–2026
12.15. North America Service Quality Management and Telco Customer Experience Management Market Analysis, by Country
12.16. U.S. Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
12.16.1. Enterprise Feedback Management
12.16.2. Text analytics
12.16.3. Speech analytics
12.16.4. Web analytics
12.17. U.S. Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
12.17.1. Operations Support System (OSS)
12.17.2. Business Support System (BSS)
12.18. U.S. Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
12.18.1. Internet service provider
12.18.2. Managed service provider
12.18.3. Telecom service provider
12.19. U.S. Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
12.19.1. Company Website
12.19.2. Web
12.19.3. Call Mobile
12.19.4. Centre
12.19.5. Branch/Store
12.19.6. Social Media
12.20. U.S. Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
12.20.1. Small and Medium Businesses
12.20.2. Enterprises
12.21. Canada Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
12.21.1. Enterprise Feedback Management
12.21.2. Text analytics
12.21.3. Speech analytics
12.21.4. Web analytics
12.22. Canada Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
12.22.1. Operations Support System (OSS)
12.22.2. Business Support System (BSS)
12.23. Canada Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
12.23.1. Internet service provider
12.23.2. Managed service provider
12.23.3. Telecom service provider
12.24. Canada Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
12.24.1. Company Website
12.24.2. Web
12.24.3. Call Mobile
12.24.4. Centre
12.24.5. Branch/Store
12.24.6. Social Media
12.25. Canada Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
12.25.1. Small and Medium Businesses
12.25.2. Enterprises
12.26. North America Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis
12.26.1. By Product Type
12.26.2. By Support System
12.26.3. By Provider’s Type
12.26.4. By Channel
12.26.5. By End-Users
12.27. PEST Analysis

13. Europe Service Quality Management and Telco Customer Experience Management Market Analysis
13.1. Key Findings
13.2. Europe Service Quality Management and Telco Customer Experience Management Market Overview
13.3. Europe Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Product Type
13.4. Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
13.4.1. Enterprise Feedback Management
13.4.2. Text analytics
13.4.3. Speech analytics
13.4.4. Web analytics
13.5. Europe Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Support System
13.6. Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
13.6.1. Operations Support System (OSS)
13.6.2. Business Support System (BSS)
13.7. Europe Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Provider’s Type
13.8. Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
13.8.1. Internet service provider
13.8.2. Managed service provider
13.8.3. Telecom service provider
13.9. Europe Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Channel
13.10. Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
13.10.1. Company Website
13.10.2. Web
13.10.3. Call Mobile
13.10.4. Centre
13.10.5. Branch/Store
13.10.6. Social Media
13.11. Europe Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by End-Users
13.12. Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
13.12.1. Small and Medium Businesses
13.12.2. Enterprises
13.13. Europe Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Country
13.14. Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by Country
13.14.1.1. Germany
13.14.1.2. U.K.
13.14.1.3. France
13.14.1.4. Italy
13.14.1.5. Spain
13.14.1.6. Rest of Europe
13.15. Europe Service Quality Management and Telco Customer Experience Management Market Analysis, by Country/ Sub-region
13.16. Germany Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
13.16.1. Enterprise Feedback Management
13.16.2. Text analytics
13.16.3. Speech analytics
13.16.4. Web analytics
13.17. Germany Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
13.17.1. Operations Support System (OSS)
13.17.2. Business Support System (BSS)
13.18. Germany Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
13.18.1. Internet service provider
13.18.2. Managed service provider
13.18.3. Telecom service provider
13.19. Germany Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
13.19.1. Company Website
13.19.2. Web
13.19.3. Call Mobile
13.19.4. Centre
13.19.5. Branch/Store
13.19.6. Social Media
13.20. Germany Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
13.20.1. Small and Medium Businesses
13.20.2. Enterprises
13.21. U.K. Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
13.21.1. Enterprise Feedback Management
13.21.2. Text analytics
13.21.3. Speech analytics
13.21.4. Web analytics
13.22. U.K. Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
13.22.1. Operations Support System (OSS)
13.22.2. Business Support System (BSS)
13.23. U.K. Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
13.23.1. Internet service provider
13.23.2. Managed service provider
13.23.3. Telecom service provider
13.24. U.K. Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
13.24.1. Company Website
13.24.2. Web
13.24.3. Call Mobile
13.24.4. Centre
13.24.5. Branch/Store
13.24.6. Social Media
13.25. U.K. Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
13.25.1. Small and Medium Businesses
13.25.2. Enterprises
13.26. France Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
13.26.1. Enterprise Feedback Management
13.26.2. Text analytics
13.26.3. Speech analytics
13.26.4. Web analytics
13.27. France Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
13.27.1. Operations Support System (OSS)
13.27.2. Business Support System (BSS)
13.28. France Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
13.28.1. Internet service provider
13.28.2. Managed service provider
13.28.3. Telecom service provider
13.29. France Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
13.29.1. Company Website
13.29.2. Web
13.29.3. Call Mobile
13.29.4. Centre
13.29.5. Branch/Store
13.29.6. Social Media
13.30. France Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
13.30.1. Small and Medium Businesses
13.30.2. Enterprises
13.31. Italy Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
13.31.1. Enterprise Feedback Management
13.31.2. Text analytics
13.31.3. Speech analytics
13.31.4. Web analytics
13.32. Italy Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
13.32.1. Operations Support System (OSS)
13.32.2. Business Support System (BSS)
13.33. Italy Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
13.33.1. Internet service provider
13.33.2. Managed service provider
13.33.3. Telecom service provider
13.34. Italy Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
13.34.1. Company Website
13.34.2. Web
13.34.3. Call Mobile
13.34.4. Centre
13.34.5. Branch/Store
13.34.6. Social Media
13.35. Italy Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
13.35.1. Small and Medium Businesses
13.35.2. Enterprises
13.36. Spain Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
13.36.1. Enterprise Feedback Management
13.36.2. Text analytics
13.36.3. Speech analytics
13.36.4. Web analytics
13.37. Spain Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
13.37.1. Operations Support System (OSS)
13.37.2. Business Support System (BSS)
13.38. Spain Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
13.38.1. Internet service provider
13.38.2. Managed service provider
13.38.3. Telecom service provider
13.39. Spain Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
13.39.1. Company Website
13.39.2. Web
13.39.3. Call Mobile
13.39.4. Centre
13.39.5. Branch/Store
13.39.6. Social Media
13.40. Spain Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
13.40.1. Small and Medium Businesses
13.40.2. Enterprises
13.41. Rest of Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
13.41.1. Enterprise Feedback Management
13.41.2. Text analytics
13.41.3. Speech analytics
13.41.4. Web analytics
13.42. Rest of Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
13.42.1. Operations Support System (OSS)
13.42.2. Business Support System (BSS)
13.43. Rest of Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
13.43.1. Internet service provider
13.43.2. Managed service provider
13.43.3. Telecom service provider
13.44. Rest Of Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
13.44.1. Company Website
13.44.2. Web
13.44.3. Call Mobile
13.44.4. Centre
13.44.5. Branch/Store
13.44.6. Social Media
13.45. Rest Of Europe Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
13.45.1. Small and Medium Businesses
13.45.2. Enterprises
13.46. Europe Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis
13.46.1. By Product Type
13.46.2. By Support System
13.46.3. By Provider’s Type
13.46.4. By Channel
13.46.5. By End-Users
13.47. PEST Analysis

14. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Analysis
14.1. Key Findings
14.2. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Overview
14.3. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Product Type
14.4. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
14.4.1. Enterprise Feedback Management
14.4.2. Text analytics
14.4.3. Speech analytics
14.4.4. Web analytics
14.5. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Support System
14.6. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
14.6.1. Operations Support System (OSS)
14.6.2. Business Support System (BSS)
14.7. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Provider’s Type
14.8. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
14.8.1. Internet service provider
14.8.2. Managed service provider
14.8.3. Telecom service provider
14.9. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Channel
14.10. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
14.10.1. Company Website
14.10.2. Web
14.10.3. Call Mobile
14.10.4. Centre
14.10.5. Branch/Store
14.10.6. Social Media
14.11. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by End-Users
14.12. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
14.12.1. Small and Medium Businesses
14.12.2. Enterprises
14.13. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Country
14.14. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by Country
14.14.1. China, 2018–2026
14.14.2. India, 2018–2026
14.14.3. Japan, 2018–2026
14.14.4. ASEAN, 2018–2026
14.14.5. Rest of Asia Pacific, 2018–2026
14.15. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Analysis, by Country/ Sub-region
14.16. China Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
14.16.1. Enterprise Feedback Management
14.16.2. Text analytics
14.16.3. Speech analytics
14.16.4. Web analytics
14.17. China Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
14.17.1. Operations Support System (OSS)
14.17.2. Business Support System (BSS)
14.18. China Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
14.18.1. Internet service provider
14.18.2. Managed service provider
14.18.3. Telecom service provider
14.19. China Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
14.19.1. Company Website
14.19.2. Web
14.19.3. Call Mobile
14.19.4. Centre
14.19.5. Branch/Store
14.19.6. Social Media
14.20. China Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
14.20.1. Small and Medium Businesses
14.20.2. Enterprises
14.21. India Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
14.21.1. Enterprise Feedback Management
14.21.2. Text analytics
14.21.3. Speech analytics
14.21.4. Web analytics
14.22. India Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
14.22.1. Operations Support System (OSS)
14.22.2. Business Support System (BSS)
14.23. India Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
14.23.1. Internet service provider
14.23.2. Managed service provider
14.23.3. Telecom service provider
14.24. India Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
14.24.1. Company Website
14.24.2. Web
14.24.3. Call Mobile
14.24.4. Centre
14.24.5. Branch/Store
14.24.6. Social Media
14.25. India Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
14.25.1. Small and Medium Businesses
14.25.2. Enterprises
14.26. Japan Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
14.26.1. Enterprise Feedback Management
14.26.2. Text analytics
14.26.3. Speech analytics
14.26.4. Web analytics
14.27. Japan Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
14.27.1. Operations Support System (OSS)
14.27.2. Business Support System (BSS)
14.28. Japan Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
14.28.1. Internet service provider
14.28.2. Managed service provider
14.28.3. Telecom service provider
14.29. Japan Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
14.29.1. Company Website
14.29.2. Web
14.29.3. Call Mobile
14.29.4. Centre
14.29.5. Branch/Store
14.29.6. Social Media
14.30. Japan Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
14.30.1. Small and Medium Businesses
14.30.2. Enterprises
14.31. ASEAN Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
14.31.1. Enterprise Feedback Management
14.31.2. Text analytics
14.31.3. Speech analytics
14.31.4. Web analytics
14.32. ASEAN Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
14.32.1. Operations Support System (OSS)
14.32.2. Business Support System (BSS)
14.33. ASEAN Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
14.33.1. Internet service provider
14.33.2. Managed service provider
14.33.3. Telecom service provider
14.34. ASEAN Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
14.34.1. Company Website
14.34.2. Web
14.34.3. Call Mobile
14.34.4. Centre
14.34.5. Branch/Store
14.34.6. Social Media
14.35. ASEAN Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
14.35.1. Small and Medium Businesses
14.35.2. Enterprises
14.36. Rest of Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
14.36.1. Enterprise Feedback Management
14.36.2. Text analytics
14.36.3. Speech analytics
14.36.4. Web analytics
14.37. Rest of Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
14.37.1. Operations Support System (OSS)
14.37.2. Business Support System (BSS)
14.38. Rest of Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
14.38.1. Internet service provider
14.38.2. Managed service provider
14.38.3. Telecom service provider
14.39. Rest of Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
14.39.1. Company Website
14.39.2. Web
14.39.3. Call Mobile
14.39.4. Centre
14.39.5. Branch/Store
14.39.6. Social Media
14.40. Rest of Asia Pacific Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
14.40.1. Small and Medium Businesses
14.40.2. Enterprises
14.41. Asia Pacific Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis
14.41.1. By Product Type
14.41.2. By Support System
14.41.3. By Provider’s Type
14.41.4. By Channel
14.41.5. By End-Users
14.42. PEST Analysis

15. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Analysis
15.1. Key Findings
15.2. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Overview
15.3. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Product Type
15.4. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
15.4.1. Enterprise Feedback Management
15.4.2. Text analytics
15.4.3. Speech analytics
15.4.4. Web analytics
15.5. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Support System
15.6. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
15.6.1. Operations Support System (OSS)
15.6.2. Business Support System (BSS)
15.7. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Provider’s Type
15.8. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
15.8.1. Internet service provider
15.8.2. Managed service provider
15.8.3. Telecom service provider
15.9. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Channel
15.10. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
15.10.1. Company Website
15.10.2. Web
15.10.3. Call Mobile
15.10.4. Centre
15.10.5. Branch/Store
15.10.6. Social Media
15.11. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by End-Users
15.12. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
15.12.1. Small and Medium Businesses
15.12.2. Enterprises
15.13. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Country
15.14. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Country
15.14.1. GCC, 2018–2026
15.14.2. South Africa, 2018–2026
15.14.3. Rest of Middle East & Africa, 2018–2026
15.15. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Analysis, by Country/ Sub-region
15.16. GCC Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
15.16.1. Enterprise Feedback Management
15.16.2. Text analytics
15.16.3. Speech analytics
15.16.4. Web analytics
15.17. GCC Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
15.17.1. Operations Support System (OSS)
15.17.2. Business Support System (BSS)
15.18. GCC Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
15.18.1. Internet service provider
15.18.2. Managed service provider
15.18.3. Telecom service provider
15.19. GCC Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
15.19.1. Company Website
15.19.2. Web
15.19.3. Call Mobile
15.19.4. Centre
15.19.5. Branch/Store
15.19.6. Social Media
15.20. GCC Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
15.20.1. Small and Medium Businesses
15.20.2. Enterprises
15.21. South Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
15.21.1. Enterprise Feedback Management
15.21.2. Text analytics
15.21.3. Speech analytics
15.21.4. Web analytics
15.22. South Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
15.22.1. Operations Support System (OSS)
15.22.2. Business Support System (BSS)
15.23. South Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
15.23.1. Internet service provider
15.23.2. Managed service provider
15.23.3. Telecom service provider
15.24. South Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
15.24.1. Company Website
15.24.2. Web
15.24.3. Call Mobile
15.24.4. Centre
15.24.5. Branch/Store
15.24.6. Social Media
15.25. South Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
15.25.1. Small and Medium Businesses
15.25.2. Enterprises
15.26. Rest of Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
15.26.1. Enterprise Feedback Management
15.26.2. Text analytics
15.26.3. Speech analytics
15.26.4. Web analytics
15.27. Rest of Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
15.27.1. Operations Support System (OSS)
15.27.2. Business Support System (BSS)
15.28. Rest of Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
15.28.1. Internet service provider
15.28.2. Managed service provider
15.28.3. Telecom service provider
15.29. Rest of Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
15.29.1. Company Website
15.29.2. Web
15.29.3. Call Mobile
15.29.4. Centre
15.29.5. Branch/Store
15.29.6. Social Media
15.30. Rest of Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
15.30.1. Small and Medium Businesses
15.30.2. Enterprises
15.31. Middle East & Africa Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis
15.31.1. By Product Type
15.31.2. By Support System
15.31.3. By Provider’s Type
15.31.4. By Channel
15.31.5. By End-Users
15.32. PEST Analysis

16. Latin America Service Quality Management and Telco Customer Experience Management Market Analysis
16.1. Key Findings
16.2. Latin America Service Quality Management and Telco Customer Experience Management Market Overview
16.3. Latin America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Product Type
16.4. Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
16.4.1. Enterprise Feedback Management
16.4.2. Text analytics
16.4.3. Speech analytics
16.4.4. Web analytics
16.5. Latin America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Support System
16.6. Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
16.6.1. Operations Support System (OSS)
16.6.2. Business Support System (BSS)
16.7. Latin America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Provider’s Type
16.8. Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
16.8.1. Internet service provider
16.8.2. Managed service provider
16.8.3. Telecom service provider
16.9. Latin America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Channel
16.10. Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
16.10.1. Company Website
16.10.2. Web
16.10.3. Call Mobile
16.10.4. Centre
16.10.5. Branch/Store
16.10.6. Social Media
16.11. Latin America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by End-Users
16.12. Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
16.12.1. Small and Medium Businesses
16.12.2. Enterprises
16.13. Latin America Service Quality Management and Telco Customer Experience Management Market Value Share Analysis, by Country
16.14. Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by Country
16.14.1.1. Brazil, 2018–2026
16.14.1.2. Mexico, 2018–2026
16.14.1.3. Rest of Latin America, 2018–2026
16.15. Latin America Service Quality Management and Telco Customer Experience Management Market Analysis, by Country/ Sub-region
16.16. Brazil Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
16.16.1. Enterprise Feedback Management
16.16.2. Text analytics
16.16.3. Speech analytics
16.16.4. Web analytics
16.17. Brazil Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
16.17.1. Operations Support System (OSS)
16.17.2. Business Support System (BSS)
16.18. Brazil Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
16.18.1. Internet service provider
16.18.2. Managed service provider
16.18.3. Telecom service provider
16.19. Brazil Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
16.19.1. Company Website
16.19.2. Web
16.19.3. Call Mobile
16.19.4. Centre
16.19.5. Branch/Store
16.19.6. Social Media
16.20. Brazil Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
16.20.1. Small and Medium Businesses
16.20.2. Enterprises
16.21. Mexico Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
16.21.1. Enterprise Feedback Management
16.21.2. Text analytics
16.21.3. Speech analytics
16.21.4. Web analytics
16.22. Mexico Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
16.22.1. Operations Support System (OSS)
16.22.2. Business Support System (BSS)
16.23. Mexico Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
16.23.1. Internet service provider
16.23.2. Managed service provider
16.23.3. Telecom service provider
16.24. Mexico Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
16.24.1. Company Website
16.24.2. Web
16.24.3. Call Mobile
16.24.4. Centre
16.24.5. Branch/Store
16.24.6. Social Media
16.25. Mexico Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
16.25.1. Small and Medium Businesses
16.25.2. Enterprises
16.26. Rest of Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by Product Type
16.26.1. Enterprise Feedback Management
16.26.2. Text analytics
16.26.3. Speech analytics
16.26.4. Web analytics
16.27. Rest of Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by Support System
16.27.1. Operations Support System (OSS)
16.27.2. Business Support System (BSS)
16.28. Rest of Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by Provider’s Type
16.28.1. Internet service provider
16.28.2. Managed service provider
16.28.3. Telecom service provider
16.29. Rest of Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by Channel
16.29.1. Company Website
16.29.2. Web
16.29.3. Call Mobile
16.29.4. Centre
16.29.5. Branch/Store
16.29.6. Social Media
16.30. Rest of Latin America Service Quality Management and Telco Customer Experience Management Market Forecast, by End-Users
16.30.1. Small and Medium Businesses
16.30.2. Enterprises
16.31. Latin America Service Quality Management and Telco Customer Experience Management Market Attractiveness Analysis
16.31.1. By Product Type
16.31.2. By Support System
16.31.3. By Provider’s Type
16.31.4. By Channel
16.31.5. By End-Users
16.32. PEST Analysis

17. Company Profiles
17.1. Market Share Analysis, by Company
17.2. Competition Matrix
17.3. Company Profiles: Key Players
17.3.1. Adobe Systems
17.3.1.1. Company Overview
17.3.1.2. Financial Overview
17.3.1.3. Business Strategy
17.3.1.4. Recent Developments
17.3.1.5. Business Support System (BSS) Footprint
17.3.2. Nokia Siemens Network
17.3.3. Egain Corporation
17.3.4. Alcatel-Lucent
17.3.5. Amdocs
17.3.6. Ericsson
17.3.7. HP
17.3.8. IBM
17.3.9. Cisco
17.3.10. Oracle
17.3.11. Qualtrics
17.3.12. OpenText
17.3.13. Nice Systems
17.3.14. Verint
17.3.15. Medallia
17.3.16. Avaya
17.3.17. MartizCX
17.3.18. InMome

18. Primary Key Insights
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