Global Help Desk Solutions Market : Forecast and Analysis (2019-2027), by Platform, Deployment, Industry Vertical, Organization Size, by Region.

Market Scenario

Global Help Desk Solutions Market was valued at USD xx Mn in 2019 and is expected to reach at USD xx Mn by 2027 at a CAGR of xx% over the forecast period 2020-2027. Global Help Desk Solutions Market The report covers an in-depth analysis of COVID-19 pandemic impact on Global Help Desk Solutions Market by region and on the key players revenue affected till July 2020 and expected short term and long-term impact on the market. A help desk is a resource to offer assistance and information in troubleshooting computer problems. Companies provide help desk support to employees and consumers to help with software and hardware problems. The global market for help desk solutions is expected to grow significantly in the future, thanks to rising integration of third-party applications, widgets and add-ons will enhance the customer experience. Businesses that connect through Omni channel with consumers are twice as likely to have better experiences. Increased Omni channel support with help desk solution integrates with multiple communication channels, email, web, API, help widget and social media. Help desk solution provides increased productivity of agents, reduced maintenance, and automation deflected volume from email support to Facebook engagement. The solution helps in the seamless integration of all channels of communication with an exceptional customer experience. However, the inadequate ability of small firms to adopt the help desk process to which in turn pose a restraint for the market growth over the forecast period. The report covers the segments in the help desk solutions market such as platform, deployment, industry vertical, and organization size. By Platform, Web-based segment is anticipated to account for a major XX% share during the forecast period thanks to the rising usage among the organizations with an easy and convenient interface. Among industry verticals, IT & telecommunications segment held the highest market XX% share in 2019 and is expected to keep its dominance over the forecast period. Because of the rising improved awareness about the use of organizational mobility tools to complement unified communications and collaboration systems capabilities. By organization size, small and medium enterprises segment was valued US$ XX.24 Mn in 2019 and is expected to reach US$ XX.43Mn by 2027 at a CAGR of XX.34% over the forecast period. This is attributed to the commonly controlled help desk solution by only one person whereas, in a large firm, the level of support is widespread and complex, requiring more than one person. In terms of geography, North America held the highest market share of xx% in 2019 and is expected to keep its dominance over the forecast period owing to governs the highly fragmented worldwide industry for desktop management as it is the hub of IT facilities. The APAC is supposed to record the maximum XX% growth rate among all regions market, as countries such as China, India, and Japan have been highly contributing to the help desk solutions market. Report covers in-depth analysis of key development, marketing strategies, supply-side and demand side indicators and company profiles of market leaders, potential players, and new entrants. Key players operating in this market are adopting various organic and inorganic growth strategies such as merger& acquisitions, joint ventures, collaborations, expansion, new product launches and patents to increase their regional presence and business operations. The objective of the report is to present a comprehensive analysis of the Global Help Desk Solutions Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors of the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analysed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Help Desk Solutions Market dynamics, structure by analysing the market segments and project Global Help Desk Solutions MarketClear representation of competitive analysis of key players by price, financial position, Product portfolio, growth strategies, and regional presence in the Global Help Desk Solutions Market the report investor’s guide.

Scope of Global Help Desk Solutions Market

Global Help Desk Solutions Market Segmentation by Platform

• Web-based • Mobile App

Global Help Desk Solutions Market Segmentation by Deployment

• On-Premise • Cloud-based

Global Help Desk Solutions Market Segmentation by Industry Vertical

• Banking, Financial Services & Insurance • IT & Telecommunications • Travel and Transportation • Manufacturing • Retail • Government • Media & Entertainment • Healthcare • Travel & Hospitality • Retail • Others

Global Help Desk Solutions Market Segmentation by Organization Size

• Large Enterprises • Small and Medium Enterprises

Global Help Desk Solutions Market Segmentation by Region

• North America • APAC • Europe • ME & Africa • Latin America

Global Help Desk Solutions Market Major Players

• xSellco Limited • Zoho Corporation Pvt. Ltd • Zendesk • Salesforce.com, inc • Wowdesk • ApptivoInc • FreshworksInc • Deskero • Atlassian (Jira Service Desk) • LiveChat, Inc • HESK.com • SolarWinds (Samanage) • Quality Unit (LiveAgent) • Jitbit • TeamSupport • SysAid Technologies Ltd • Azuredesk • Kayako • UserScape, Inc • Others

Table of Contents

Global Help Desk Solutions Market

1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: Global Help Desk Solutions Market Size, by Market Value (US$ Mn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7. Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. Global Help Desk Solutions MarketAnalysis and Forecast 7. Global Help Desk Solutions MarketAnalysis and Forecast, by Platform 7.1. Introduction and Definition 7.2. Key Findings 7.3. Global Help Desk Solutions Market Value Share Analysis, by Platform 7.4. Global Help Desk Solutions MarketSize (US$ Mn) Forecast, by Platform 7.5. Global Help Desk Solutions Market Analysis, by Platform 7.6. Global Help Desk Solutions Market Attractiveness Analysis, by Platform 8. Global Help Desk Solutions Market Analysis and Forecast, by Deployment 8.1. Introduction and Definition 8.2. Key Findings 8.3. Global Help Desk Solutions Market Value Share Analysis, by Deployment 8.4. Global Help Desk Solutions MarketSize (US$ Mn) Forecast, by Deployment 8.5. Global Help Desk Solutions Market Analysis, by Deployment 8.6. Global Help Desk Solutions Market Attractiveness Analysis, by Deployment 9. Global Help Desk Solutions Market Analysis and Forecast, by Industry Vertical 9.1. Introduction and Definition 9.2. Key Findings 9.3. Global Help Desk Solutions Market Value Share Analysis, by Industry Vertical 9.4. Global Help Desk Solutions MarketSize (US$ Mn) Forecast, by Industry Vertical 9.5. Global Help Desk Solutions Market Analysis, by Industry Vertical 9.6. Global Help Desk Solutions Market Attractiveness Analysis, by Industry Vertical 10. Global Help Desk Solutions Market Analysis and Forecast, by Organization Size 10.1. Introduction and Definition 10.2. Key Findings 10.3. Global Help Desk Solutions Market Value Share Analysis, by Organization Size 10.4. Global Help Desk Solutions MarketSize (US$ Mn) Forecast, by Organization Size 10.5. Global Help Desk Solutions Market Analysis, by Organization Size 10.6. Global Help Desk Solutions Market Attractiveness Analysis, by Organization Size 11. Global Help Desk Solutions MarketAnalysis and Forecast, by Region 11.1. Introduction and Definition 11.2. Key Findings 11.3. Global Help Desk Solutions MarketValue Share Analysis, by Region 11.4. Global Help Desk Solutions MarketSize (US$ Mn) Forecast, by Region 11.5. Global Help Desk Solutions MarketAnalysis, by Region 12. Global Help Desk Solutions MarketAnalysis 12.1. Key Findings 12.2. Global Help Desk Solutions MarketOverview 12.3. Global Help Desk Solutions MarketForecast, by Platform 12.3.1. Web-based 12.3.2. Mobile App 12.4. Global Help Desk Solutions MarketForecast, by Deployment 12.4.1. On-Premise 12.4.2. Cloud-based 12.5. Global Help Desk Solutions MarketForecast, by Industry Vertical 12.5.1. Banking, Financial Services & Insurance 12.5.2. IT & Telecommunications 12.5.3. Legal 12.5.4. Manufacturing 12.5.5. Retail 12.5.6. Government 12.5.7. Media & Entertainment 12.5.8. Healthcare 12.5.9. Travel & Hospitality 12.5.10. Retail 12.5.11. Others 13. Global Help Desk Solutions MarketForecast, by Organization Size 13.1.1. Large Enterprises 13.1.2. Small and Medium Enterprises 14. Global Help Desk Solutions MarketForecast, by Region 14.1.1. North America 14.1.2. Europe 14.1.3. Asia-Pacific 14.1.4. ME & Africa 14.1.5. Latin America 14.2. PEST Analysis 14.3. Key Trends 14.4. Key Developments 15. NorthAmerica Help Desk Solutions MarketAnalysis 15.1. Key Findings 15.2. NorthAmerica Help Desk Solutions MarketForecast, by Platform 15.2.1. Web-based 15.2.2. Mobile App 15.3. NorthAmerica Help Desk Solutions MarketForecast, by Deployment 15.3.1. On-Premise 15.3.2. Cloud-based 15.4. NorthAmerica Help Desk Solutions MarketForecast, by Industry Vertical 15.4.1. Banking, Financial Services & Insurance 15.4.2. IT & Telecommunications 15.4.3. Legal 15.4.4. Manufacturing 15.4.5. Retail 15.4.6. Government 15.4.7. Media & Entertainment 15.4.8. Healthcare 15.4.9. Travel & Hospitality 15.4.10. Retail 15.4.11. Others 15.5. NorthAmerica Help Desk Solutions MarketForecast, by Organization Size 15.5.1. Large Enterprises 15.5.2. Small and Medium Enterprises 15.6. NorthAmerica Help Desk Solutions MarketForecast, by Country 15.6.1. US 15.6.2. Canada 15.7. US Help Desk Solutions MarketForecast, by Platform 15.7.1. Web-based 15.7.2. Mobile App 15.8. US Help Desk Solutions MarketForecast, by Deployment 15.8.1. On-Premise 15.8.2. Cloud-based 15.9. US Help Desk Solutions MarketForecast, by Industry Vertical 15.9.1. Banking, Financial Services & Insurance 15.9.2. IT & Telecommunications 15.9.3. Travel and Transportation 15.9.4. Manufacturing 15.9.5. Retail 15.9.6. Government 15.9.7. Media & Entertainment 15.9.8. Healthcare 15.9.9. Travel & Hospitality 15.9.10. Retail 15.9.11. Others 15.10. US Help Desk Solutions MarketForecast, by Organization Size 15.10.1. Large Enterprises 15.10.2. Small and Medium Enterprises 15.11. Canada Help Desk Solutions MarketForecast, by Platform 15.11.1. Web-based 15.11.2. Mobile App 15.12. Canada Help Desk Solutions MarketForecast, by Deployment 15.12.1. On-Premise 15.12.2. Cloud-based 15.13. Canada Help Desk Solutions MarketForecast, by Industry Vertical 15.13.1. Banking, Financial Services & Insurance 15.13.2. IT & Telecommunications 15.13.3. Legal 15.13.4. Manufacturing 15.13.5. Retail 15.13.6. Government 15.13.7. Media & Entertainment 15.13.8. Healthcare 15.13.9. Travel & Hospitality 15.13.10. Retail 15.13.11. Others 15.14. Canada Help Desk Solutions MarketForecast, by Organization Size 15.14.1. Large Enterprises 15.14.2. Small and Medium Enterprises 15.15. PEST Analysis 15.16. Key Trends 15.17. Key Developments 16. Europe Help Desk Solutions MarketAnalysis 16.1. Key Findings 16.2. Europe Help Desk Solutions MarketOverview 16.3. Europe Help Desk Solutions MarketForecast, by Platform 16.3.1. Web-based 16.3.2. Mobile App 16.4. Europe Help Desk Solutions MarketForecast, by Deployment 16.4.1. On-Premise 16.4.2. Cloud-based 16.5. Europe Help Desk Solutions MarketForecast, by Industry Vertical 16.5.1. Banking, Financial Services & Insurance 16.5.2. IT & Telecommunications 16.5.3. Legal 16.5.4. Manufacturing 16.5.5. Retail 16.5.6. Government 16.5.7. Media & Entertainment 16.5.8. Healthcare 16.5.9. Travel & Hospitality 16.5.10. Retail 16.5.11. Others 16.6. Europe Help Desk Solutions MarketForecast, by Organization Size 16.6.1. Large Enterprises 16.6.2. Small and Medium Enterprises 16.7. Europe Help Desk Solutions MarketForecast, by Country 16.7.1. UK 16.7.2. France 16.7.3. Germany 16.7.4. Russia 16.7.5. Italy 16.7.6. Rest of Europe 16.8. UK Help Desk Solutions MarketForecast, by Platform 16.8.1. Web-based 16.8.2. Mobile App 16.9. UK Help Desk Solutions MarketForecast, by Deployment 16.9.1. On-Premise 16.9.2. Cloud-based 16.10. UK Help Desk Solutions MarketForecast, by Industry Vertical 16.10.1. Banking, Financial Services & Insurance 16.10.2. IT & Telecommunications 16.10.3. Legal 16.10.4. Manufacturing 16.10.5. Retail 16.10.6. Government 16.10.7. Media & Entertainment 16.10.8. Healthcare 16.10.9. Travel & Hospitality 16.10.10. Retail 16.10.11. Others 16.11. UK Help Desk Solutions MarketForecast, by Organization Size 16.11.1. Large Enterprises 16.11.2. Small and Medium Enterprises 16.12. France Help Desk Solutions MarketForecast, by Platform 16.12.1. Web-based 16.12.2. Mobile App 16.13. France Help Desk Solutions MarketForecast, by Deployment 16.13.1. On-Premise 16.13.2. Cloud-based 16.14. France Help Desk Solutions MarketForecast, by Industry Vertical 16.14.1. Banking, Financial Services & Insurance 16.14.2. IT & Telecommunications 16.14.3. Travel and Transportation 16.14.4. Manufacturing 16.14.5. Retail 16.14.6. Government 16.14.7. Media & Entertainment 16.14.8. Healthcare 16.14.9. Travel & Hospitality 16.14.10. Retail 16.14.11. Others 16.15. France Help Desk Solutions MarketForecast, by Organization Size 16.15.1. Large Enterprises 16.15.2. Small and Medium Enterprises 16.16. Germany Help Desk Solutions MarketForecast, by Platform 16.16.1. Web-based 16.16.2. Mobile App 16.17. Germany Help Desk Solutions MarketForecast, by Deployment 16.17.1. On-Premise 16.17.2. Cloud-based 16.18. Germany Help Desk Solutions MarketForecast, by Industry Vertical 16.18.1. Banking, Financial Services & Insurance 16.18.2. IT & Telecommunications 16.18.3. Legal 16.18.4. Manufacturing 16.18.5. Retail 16.18.6. Government 16.18.7. Media & Entertainment 16.18.8. Healthcare 16.18.9. Travel & Hospitality 16.18.10. Retail 16.18.11. Others 16.19. Germany Help Desk Solutions MarketForecast, by Organization Size 16.19.1. Large Enterprises 16.19.2. Small and Medium Enterprises 16.20. Russia Help Desk Solutions MarketForecast, by Platform 16.20.1. Web-based 16.20.2. Mobile App 16.21. Russia Help Desk Solutions MarketForecast, by Deployment 16.21.1. On-Premise 16.21.2. Cloud-based 16.22. Russia Help Desk Solutions MarketForecast, by Industry Vertical 16.22.1. Banking, Financial Services & Insurance 16.22.2. IT & Telecommunications 16.22.3. Travel and Transportation 16.22.4. Manufacturing 16.22.5. Retail 16.22.6. Government 16.22.7. Media & Entertainment 16.22.8. Healthcare 16.22.9. Travel & Hospitality 16.22.10. Retail 16.22.11. Others 16.23. Russia Help Desk Solutions MarketForecast, by Organization Size 16.23.1. Large Enterprises 16.23.2. Small and Medium Enterprises 16.24. Italy Help Desk Solutions MarketForecast, by Platform 16.24.1. Web-based 16.24.2. Mobile App 16.25. Italy Help Desk Solutions MarketForecast, by Deployment 16.25.1. On-Premise 16.25.2. Cloud-based 16.26. Italy Help Desk Solutions MarketForecast, by Industry Vertical 16.26.1. Banking, Financial Services & Insurance 16.26.2. IT & Telecommunications 16.26.3. Legal 16.26.4. Manufacturing 16.26.5. Retail 16.26.6. Government 16.26.7. Media & Entertainment 16.26.8. Healthcare 16.26.9. Travel & Hospitality 16.26.10. Retail 16.26.11. Others 16.27. Italy Help Desk Solutions MarketForecast, by Organization Size 16.27.1. Large Enterprises 16.27.2. Small and Medium Enterprises 16.28. Rest of Europe Help Desk Solutions MarketForecast, by Platform 16.28.1. Web-based 16.28.2. Mobile App 16.29. Rest of Europe Help Desk Solutions MarketForecast, by Deployment 16.29.1. On-Premise 16.29.2. Cloud-based 16.30. Rest of Europe Help Desk Solutions MarketForecast, by Industry Vertical 16.30.1. Banking, Financial Services & Insurance 16.30.2. IT & Telecommunications 16.30.3. Legal 16.30.4. Manufacturing 16.30.5. Retail 16.30.6. Government 16.30.7. Media & Entertainment 16.30.8. Healthcare 16.30.9. Travel & Hospitality 16.30.10. Retail 16.30.11. Others 16.31. Rest of Europe Help Desk Solutions MarketForecast, by Organization Size 16.31.1. Large Enterprises 16.31.2. Small and Medium Enterprises 16.32. PEST Analysis 16.33. Key Trends 16.34. Key Developments 17. AsiaPacific Help Desk Solutions MarketAnalysis 17.1. Key Findings 17.2. AsiaPacific Help Desk Solutions MarketOverview 17.3. AsiaPacific Help Desk Solutions MarketForecast, by Platform 17.3.1. Web-based 17.3.2. Mobile App 17.4. AsiaPacific Help Desk Solutions MarketForecast, by Deployment 17.4.1. On-Premise 17.4.2. Cloud-based 17.5. AsiaPacific Help Desk Solutions MarketForecast, by Industry Vertical 17.5.1. Banking, Financial Services & Insurance 17.5.2. IT & Telecommunications 17.5.3. Legal 17.5.4. Manufacturing 17.5.5. Retail 17.5.6. Government 17.5.7. Media & Entertainment 17.5.8. Healthcare 17.5.9. Travel & Hospitality 17.5.10. Retail 17.5.11. Others 17.6. AsiaPacific Help Desk Solutions MarketForecast, by Organization Size 17.6.1. Large Enterprises 17.6.2. Small and Medium Enterprises 17.7. AsiaPacific Help Desk Solutions MarketForecast, by Country 17.7.1. China 17.7.2. India 17.7.3. Japan 17.7.4. Malaysia 17.7.5. Indonesia 17.7.6. Rest of Asia-Pacific 17.8. China Help Desk Solutions MarketForecast, by Platform 17.8.1. Web-based 17.8.2. Mobile App 17.9. China Help Desk Solutions MarketForecast, by Deployment 17.9.1. On-Premise 17.9.2. Cloud-based 17.10. China Help Desk Solutions MarketForecast, by Industry Vertical 17.10.1. Banking, Financial Services & Insurance 17.10.2. IT & Telecommunications 17.10.3. Legal 17.10.4. Manufacturing 17.10.5. Retail 17.10.6. Government 17.10.7. Media & Entertainment 17.10.8. Healthcare 17.10.9. Travel & Hospitality 17.10.10. Retail 17.10.11. Others 17.11. China Help Desk Solutions MarketForecast, by Organization Size 17.11.1. Large Enterprises 17.11.2. Small and Medium Enterprises 17.12. India Help Desk Solutions MarketForecast, by Platform 17.12.1. Web-based 17.12.2. Mobile App 17.13. India Help Desk Solutions MarketForecast, by Deployment 17.13.1. On-Premise 17.13.2. Cloud-based 17.14. India Help Desk Solutions MarketForecast, by Industry Vertical 17.14.1. Banking, Financial Services & Insurance 17.14.2. IT & Telecommunications 17.14.3. Legal 17.14.4. Manufacturing 17.14.5. Retail 17.14.6. Government 17.14.7. Media & Entertainment 17.14.8. Healthcare 17.14.9. Travel & Hospitality 17.14.10. Retail 17.14.11. Others 17.15. India Help Desk Solutions MarketForecast, by Organization Size 17.15.1. Large Enterprises 17.15.2. Small and Medium Enterprises 17.16. Japan Help Desk Solutions MarketForecast, by Platform 17.16.1. Web-based 17.16.2. Mobile App 17.17. Japan Help Desk Solutions MarketForecast, by Deployment 17.17.1. On-Premise 17.17.2. Cloud-based 17.18. Japan Help Desk Solutions MarketForecast, by Industry Vertical 17.18.1. Banking, Financial Services & Insurance 17.18.2. IT & Telecommunications 17.18.3. Legal 17.18.4. Manufacturing 17.18.5. Retail 17.18.6. Government 17.18.7. Media & Entertainment 17.18.8. Healthcare 17.18.9. Travel & Hospitality 17.18.10. Retail 17.18.11. Others 17.19. Japan Help Desk Solutions MarketForecast, by Organization Size 17.19.1. Large Enterprises 17.19.2. Small and Medium Enterprises 17.20. Indonesia Help Desk Solutions MarketForecast, by Platform 17.20.1. Metallic oxygen scavengers 17.20.2. Non-metallic oxygen scavengers 17.21. Indonesia Help Desk Solutions MarketForecast, by Deployment 17.21.1. On-Premise 17.21.2. Cloud-based 17.22. Indonesia Help Desk Solutions MarketForecast, by Industry Vertical 17.22.1. Banking, Financial Services & Insurance 17.22.2. IT & Telecommunications 17.22.3. Legal 17.22.4. Manufacturing 17.22.5. Retail 17.22.6. Government 17.22.7. Media & Entertainment 17.22.8. Healthcare 17.22.9. Travel & Hospitality 17.22.10. Retail 17.22.11. Others 17.23. Indonesia Help Desk Solutions MarketForecast, by Organization Size 17.23.1. Large Enterprises 17.23.2. Small and Medium Enterprises 17.24. Malaysia Help Desk Solutions MarketForecast, by Platform 17.24.1. Web-based 17.24.2. Mobile App 17.25. Malaysia Help Desk Solutions MarketForecast, by Deployment 17.25.1. On-Premise 17.25.2. Cloud-based 17.26. Malaysia Help Desk Solutions MarketForecast, by Industry Vertical 17.26.1. Banking, Financial Services & Insurance 17.26.2. IT & Telecommunications 17.26.3. Legal 17.26.4. Manufacturing 17.26.5. Retail 17.26.6. Government 17.26.7. Media & Entertainment 17.26.8. Healthcare 17.26.9. Travel & Hospitality 17.26.10. Retail 17.26.11. Others 17.27. Malaysia Help Desk Solutions MarketForecast, by Organization Size 17.27.1. Large Enterprises 17.27.2. Small and Medium Enterprises 17.28. Rest of AsiaPacific Help Desk Solutions MarketForecast, by Platform 17.28.1. Web-based 17.28.2. Mobile App 17.29. Rest of AsiaPacific Help Desk Solutions MarketForecast, by Deployment 17.29.1. On-Premise 17.29.2. Cloud-based 17.30. Rest of AsiaPacific Help Desk Solutions MarketForecast, by Industry Vertical 17.30.1. Banking, Financial Services & Insurance 17.30.2. IT & Telecommunications 17.30.3. Legal 17.30.4. Manufacturing 17.30.5. Retail 17.30.6. Government 17.30.7. Media & Entertainment 17.30.8. Healthcare 17.30.9. Travel & Hospitality 17.30.10. Retail 17.30.11. Others 17.31. Rest of AsiaPacific Help Desk Solutions MarketForecast, by Organization Size 17.31.1. Large Enterprises 17.31.2. Small and Medium Enterprises 17.32. Others PEST Analysis 17.33. Key Trends 17.34. Key Developments 18. ME & Africa Help Desk Solutions Market Analysis 18.1. Key Findings 18.2. ME & Africa Help Desk Solutions Market Overview 18.3. ME & Africa Help Desk Solutions MarketForecast, by Platform 18.3.1. Web-based 18.3.2. Mobile App 18.4. ME & Africa Help Desk Solutions MarketForecast, by Deployment 18.4.1. On-Premise 18.4.2. Cloud-based 18.5. ME & Africa Help Desk Solutions MarketForecast, by Industry Vertical 18.5.1. Banking, Financial Services & Insurance 18.5.2. IT & Telecommunications 18.5.3. Legal 18.5.4. Manufacturing 18.5.5. Retail 18.5.6. Government 18.5.7. Media & Entertainment 18.5.8. Healthcare 18.5.9. Travel & Hospitality 18.5.10. Retail 18.5.11. Others 18.6. ME& Africa Help Desk Solutions MarketForecast, by Organization Size 18.6.1. Large Enterprises 18.6.2. Small and Medium Enterprises 18.7. ME &Africa Help Desk Solutions MarketForecast, by Country 18.7.1. GCC 18.7.2. South Africa 18.7.3. Rest of ME & Africa 18.8. GCC Help Desk Solutions MarketForecast, by Platform 18.8.1. Web-based 18.8.2. Mobile App 18.9. GCC Help Desk Solutions MarketForecast, by Deployment 18.9.1. On-Premise 18.9.2. Cloud-based 18.10. GCC Help Desk Solutions MarketForecast, by Industry Vertical 18.10.1. Banking, Financial Services & Insurance 18.10.2. IT & Telecommunications 18.10.3. Travel and Transportation 18.10.4. Manufacturing 18.10.5. Retail 18.10.6. Government 18.10.7. Media & Entertainment 18.10.8. Healthcare 18.10.9. Travel & Hospitality 18.10.10. Retail 18.10.11. Others 18.11. GCC Help Desk Solutions MarketForecast, by Organization Size 18.11.1. Large Enterprises 18.11.2. Small and Medium Enterprises 18.12. South Africa Help Desk Solutions MarketForecast, by Platform 18.12.1. Web-based 18.12.2. Mobile App 18.13. South Africa Help Desk Solutions MarketForecast, by Deployment 18.13.1. On-Premise 18.13.2. Cloud-based 18.14. South Africa Help Desk Solutions MarketForecast, by Industry Vertical 18.14.1. Banking, Financial Services & Insurance 18.14.2. IT & Telecommunications 18.14.3. Legal 18.14.4. Manufacturing 18.14.5. Retail 18.14.6. Government 18.14.7. Media & Entertainment 18.14.8. Healthcare 18.14.9. Travel & Hospitality 18.14.10. Retail 18.14.11. Others 18.15. South Africa Help Desk Solutions MarketForecast, by Organization Size 18.15.1. Large Enterprises 18.15.2. Small and Medium Enterprises 18.16. Rest of ME &Africa Help Desk Solutions MarketForecast, by Platform 18.16.1. Web-based 18.16.2. Mobile App 18.17. Rest of ME &Africa Help Desk Solutions MarketForecast, by Deployment 18.17.1. On-Premise 18.17.2. Cloud-based 18.18. Rest of ME &Africa Help Desk Solutions MarketForecast, by Industry Vertical 18.18.1. Banking, Financial Services & Insurance 18.18.2. IT & Telecommunications 18.18.3. Travel and Transportation 18.18.4. Manufacturing 18.18.5. Retail 18.18.6. Government 18.18.7. Media & Entertainment 18.18.8. Healthcare 18.18.9. Travel & Hospitality 18.18.10. Retail 18.18.11. Others 18.19. Rest of ME &Africa Help Desk Solutions MarketForecast, by Organization Size 18.19.1. Large Enterprises 18.19.2. Small and Medium Enterprises 18.20. PEST Analysis 18.21. Key Trends 18.22. Key Developments 19. Latin America Help Desk Solutions MarketAnalysis 19.1. Key Findings 19.2. Latin America Help Desk Solutions MarketOverview 19.3. Latin America Help Desk Solutions MarketForecast, by Platform 19.3.1. Web-based 19.3.2. Mobile App 19.4. Latin America Help Desk Solutions MarketForecast, by Deployment 19.4.1. On-Premise 19.4.2. Cloud-based 19.5. Latin America Help Desk Solutions MarketForecast, by Industry Vertical 19.5.1. Banking, Financial Services & Insurance 19.5.2. IT & Telecommunications 19.5.3. Legal 19.5.4. Manufacturing 19.5.5. Retail 19.5.6. Government 19.5.7. Media & Entertainment 19.5.8. Healthcare 19.5.9. Travel & Hospitality 19.5.10. Retail 19.5.11. Others 19.6. Latin America Help Desk Solutions MarketForecast, by Organization Size 19.6.1. Large Enterprises 19.6.2. Small and Medium Enterprises 19.7. Latin America Help Desk Solutions MarketForecast, by Country 19.7.1. Mexico 19.7.2. Brazil 19.7.3. Rest of Latin America 19.8. Mexico Help Desk Solutions MarketForecast, by Platform 19.8.1. Web-based 19.8.2. Mobile App 19.9. Mexico Help Desk Solutions MarketForecast, by Deployment 19.9.1. On-Premise 19.9.2. Cloud-based 19.10. Mexico Help Desk Solutions MarketForecast, by Industry Vertical 19.10.1. Banking, Financial Services & Insurance 19.10.2. IT & Telecommunications 19.10.3. Legal 19.10.4. Manufacturing 19.10.5. Retail 19.10.6. Government 19.10.7. Media & Entertainment 19.10.8. Healthcare 19.10.9. Travel & Hospitality 19.10.10. Retail 19.10.11. Others 19.11. Mexico Help Desk Solutions MarketForecast, by Organization Size 19.11.1. Large Enterprises 19.11.2. Small and Medium Enterprises 19.12. Brazil Help Desk Solutions MarketForecast, by Platform 19.12.1. Web-based 19.12.2. Mobile App 19.13. Brazil Help Desk Solutions MarketForecast, by Deployment 19.13.1. On-Premise 19.13.2. Cloud-based 19.14. Brazil Help Desk Solutions MarketForecast, by Industry Vertical 19.14.1. Banking, Financial Services & Insurance 19.14.2. IT & Telecommunications 19.14.3. Legal 19.14.4. Manufacturing 19.14.5. Retail 19.14.6. Government 19.14.7. Media & Entertainment 19.14.8. Healthcare 19.14.9. Travel & Hospitality 19.14.10. Retail 19.14.11. Others 19.15. Brazil Help Desk Solutions MarketForecast, by Organization Size 19.15.1. Large Enterprises 19.15.2. Small and Medium Enterprises 19.16. Rest of Latin America Help Desk Solutions MarketForecast, by Platform 19.16.1. Web-based 19.16.2. Mobile App 19.17. Rest of Latin America Help Desk Solutions MarketForecast, by Deployment 19.17.1. On-Premise 19.17.2. Cloud-based 19.18. Rest of Latin America Help Desk Solutions MarketForecast, by Industry Vertical 19.18.1. Banking, Financial Services & Insurance 19.18.2. IT & Telecommunications 19.18.3. Legal 19.18.4. Manufacturing 19.18.5. Retail 19.18.6. Government 19.18.7. Media & Entertainment 19.18.8. Healthcare 19.18.9. Travel & Hospitality 19.18.10. Retail 19.18.11. Others 19.19. Rest of Latin America Help Desk Solutions MarketForecast, by Organization Size 19.19.1. Large Enterprises 19.19.2. Small and Medium Enterprises 19.20. PEST Analysis 19.21. Key Trends 19.22. Key Developments 20. Company Profiles 20.1. Market Share Analysis, by Company 20.2. Market Share Analysis, by Region 20.3. Market Share Analysis, by Country 20.4. Competition Matrix 20.4.1. Competitive Benchmarking of key players by price, presence, market share, Raw material and R&D investment 20.4.2. New Raw material Launches and Raw material Enhancements 20.4.2.1. Market Consolidation 20.4.2.2. M&A by Regions, Investment and Raw material 20.4.2.3. M&A Key Players, Forward Integration and Backward Integration 20.5. Company Profiles: Key Players 20.5.1. xSellco Limited 20.5.2. Zoho Corporation Pvt. Ltd 20.5.3. Zendesk 20.5.4. Salesforce.com, inc 20.5.5. Wowdesk 20.5.6. ApptivoInc 20.5.7. FreshworksInc 20.5.8. Deskero 20.5.9. Atlassian (Jira Service Desk) 20.5.10. LiveChat, Inc 20.5.11. HESK.com 20.5.12. SolarWinds (Samanage) 20.5.13. Quality Unit (LiveAgent) 20.5.14. Jitbit 20.5.15. TeamSupport 20.5.16. SysAid Technologies Ltd 20.5.17. Azuredesk 20.5.18. Kayako 20.5.19. UserScape, Inc 20.5.20. Others 21. Primary Key Insights.

About This Report

Report ID 80519
Category Information Technology & Telecommunication
Published Date Dec 2020
No of Pages 197
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