Global Field Service Management Market- Industry Analysis and Forecast (2020-2027) – By Component, Deployment Type, Organization Size, Vertical, and Region.

Global Field Service Management Market- Industry Analysis and Forecast (2020-2027) – By Component, Deployment Type, Organization Size, Vertical, and Region.

Market Scenario

Global Field Service Management Market was valued US 3.80 Bn. in 2019 and is expected to reach US$ 12.40 Bn. by 2027, at a CAGR of 18.41 % during a forecast period. Global Field Service Management Market, By Region The field service management solution helps to streamline all the processes associated with the field operation. The Field Service industry is witnessing the rapid growth because of the increase the demand for effective solution.The report study has analyzed revenue impact of covid-19 pandemic on the sales revenue of market leaders, market followers and disrupters in the report and same is reflected in our analysis. Global Field Service Management Market, Dynamics: Digitization is creating new opportunities for organizations to optimize their relationship with customers. Many organizations are adopting an emerging technologies like Augmented Reality (AR), Internet of Things (IoT), Big Data, Machine Learning (ML), and Artificial Intelligence (AI) are expected to increase the demand for better service results. Field service organizations are adopting advanced technologies to record, analyze, and suggest the right mode of service that is expected to boost the market growth. However, security concern with the field service management system is expected to limit the market growth. Furthermore, the field service organizations are planning to usage robotics and 3D printing to answer service call requests, and fix technical issues through virtual connectivity is expected to provide opportunities to the key players in the market. Global Field Service Management Market, Segment Analysis: The cloud deployment segment is expected to grow at a XX% rate of CAGR during the forecast period. An increase in the adoption of cloud deployment is expected to boost the market growth. Organizations are gradually moving their storage from on-premise to the cloud, which results in better efficiency of work processes and increased storage space. Cloud deployment assists to keep capital and operational expenses of an organization minimum. It also helps to save capital costs with zero in-house server storage and application requirements. Cloud-based FSM solutions deliver flexibility, scalability, low cost, and real-time access to data. The Large enterprises are adopting the software because of the presence of a large workforce. It helps in maintaining employee records, their individual performance statistics, sub-contracting, and document maintenance. The FSM software makes usage of mobile computing to increase communication with field workers, streamline work processes, and develop productivity. Global Field Service Management Market, Regional Analysis: North America held the dominant position in the global field service management market and is projected to continue its dominant position in the market during the forecast period. An increase in the penetration of internet, communicating devices, and mobiles are expected to boost the growth of the market in the region. The region is a major hub for technological innovations and an early adopter of innovative technologies. Presence of prominent key players in the region increases awareness and supports the demand concerning the adoption of the market. However, the Asia Pacific region is expected to grow at a XX% rate of CAGR duing the forecast period. The regional market is gaining traction, especially with the practice of delivering field services through contractors and third-party agents. Rapid expansion of communication network infrastructure, the rise in preference of enterprise mobility solutions, and importance in transparency in field operations is expected to drive the Asia Pacific field service management. Global Field Service Management Market, Competitive Analysis: The global field service management market is experienced the moderate competition with the presence of a major global players and other small key players, which offers the FSM solutions. The FSM industry is witnessing mergers and acquisitions to increase the inorganic growth strategy amongst software development key players. Some of the prominent key players are focusing on the innovative technology. In 2019, oracle corporation introduced Cloud logistics cloud that connects customer experience, field service and supply chain. The objective of the report is to present a comprehensive analysis of the Global Field Service Management Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants by region. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors by region on the market has been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Field Service Management Market dynamics, structure by analyzing the market segments and projects the Global Field Service Management Market size. Clear representation of competitive analysis of key players by Application, price, financial position, Product portfolio, growth strategies, and regional presence in the Global Field Service Management Market make the report investor’s guide.

Scope of the Global Field Service Management Market

Global Field Service Management Market, By Component

• Solutions  Schedule, Dispatch, and Route Optimization  Customer Management  Work Order Management  Inventory Management  Service Contract Management  Reporting and Analytics  Others (Billing and Invoicing, and Tracking and Performance Management) • Services  Consulting  Integration and implementation  Training and support

Global Field Service Management Market, By Deployment Type

• Cloud • On-premises

Global Field Service Management Market, By Organization Size

• Large Enterprises • Small and Medium-sized Enterprises (SMEs)

Global Field Service Management Market, By Vertical

• IT and Telecom • Healthcare and Life Sciences • Manufacturing • Transportation and Logistics • Construction and Real Estate • Energy and Utilities • Others (BFSI and retail)

Global Field Service Management Market, By Region

• North America • Europe • Asia Pacific • Middle East & Africa • South America

Key players operating in Global Field Service Management Market

• Infor • Salesforce • Trimble • Overit • Fieldaware • Zinier • Fieldez • Geoconcept • Oracle • SAP • Microsoft • Clicksoftware • Servicemax • Astea • Comarch

Table of Contents

Global Field Service Management Market 1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: Global Field Service Management Market Size, by Market Value (US$ Bn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7. Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. Global Field Service Management Market Analysis and Forecast 6.1. Field Service Management Market Size & Y-o-Y Growth Analysis 6.1.1. North America 6.1.2. Europe 6.1.3. Asia Pacific 6.1.4. Middle East & Africa 6.1.5. South America 7. Global Field Service Management Market Analysis and Forecast, By Component 7.1. Introduction and Definition 7.2. Key Findings 7.3. Field Service Management Market Value Share Analysis, By Component 7.4. Field Service Management Market Size (US$ Bn) Forecast, By Component 7.5. Field Service Management Market Analysis, By Component 7.6. Field Service Management Market Attractiveness Analysis, By Component 8. Global Field Service Management Market Analysis and Forecast, By Deployment Type 8.1. Introduction and Definition 8.2. Key Findings 8.3. Field Service Management Market Value Share Analysis, By Deployment Type 8.4. Field Service Management Market Size (US$ Bn) Forecast, By Deployment Type 8.5. Field Service Management Market Analysis, By Deployment Type 8.6. Field Service Management Market Attractiveness Analysis, By Deployment Type 9. Global Field Service Management Market Analysis and Forecast, By Organization Size 9.1. Introduction and Definition 9.2. Key Findings 9.3. Field Service Management Market Value Share Analysis, By Organization Size 9.4. Field Service Management Market Size (US$ Bn) Forecast, By Organization Size 9.5. Field Service Management Market Analysis, By Organization Size 9.6. Field Service Management Market Attractiveness Analysis, By Organization Size 10. Global Field Service Management Market Analysis and Forecast, By Vertical 10.1. Introduction and Definition 10.2. Key Findings 10.3. Field Service Management Market Value Share Analysis, By Vertical 10.4. Field Service Management Market Size (US$ Bn) Forecast, By Vertical 10.5. Field Service Management Market Analysis, By Vertical 10.6. Field Service Management Market Attractiveness Analysis, By Vertical 11. Global Field Service Management Market Analysis, by Region 11.1. Field Service Management Market Value Share Analysis, by Region 11.2. Field Service Management Market Size (US$ Bn) Forecast, by Region 11.3. Field Service Management Market Attractiveness Analysis, by Region 12. North America Field Service Management Market Analysis 12.1. Key Findings 12.2. North America Field Service Management Market Overview 12.3. North America Field Service Management Market Value Share Analysis, By Component 12.4. North America Field Service Management Market Forecast, By Component 12.4.1. Solutions 12.4.1.1. Schedule, Dispatch, and Route Optimization 12.4.1.2. Customer Management 12.4.1.3. Work Order Management 12.4.1.4. Inventory Management 12.4.1.5. Service Contract Management 12.4.1.6. Reporting and Analytics 12.4.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 12.4.2. Services 12.4.2.1. Consulting 12.4.2.2. Integration and implementation 12.4.2.3. Training and support 12.5. North America Field Service Management Market Value Share Analysis, By Deployment Type 12.6. North America Field Service Management Market Forecast, By Deployment Type 12.6.1. Cloud 12.6.2. On-premises 12.7. North America Field Service Management Market Value Share Analysis, By Organization Size 12.8. North America Field Service Management Market Forecast, By Organization Size 12.8.1. Small and Medium-sized Enterprises (SMEs) 12.8.2. Large Enterprises 12.9. North America Field Service Management Market Value Share Analysis, By Vertical 12.10. North America Field Service Management Market Forecast, By Vertical 12.10.1. IT and Telecom 12.10.2. Healthcare and Life Sciences 12.10.3. Manufacturing 12.10.4. Transportation and Logistics 12.10.5. Construction and Real Estate 12.10.6. Energy and Utilities 12.10.7. Others (BFSI and retail) 12.11. North America Field Service Management Market Value Share Analysis, by Country 12.12. North America Field Service Management Market Forecast, by Country 12.12.1. U.S. 12.12.2. Canada 12.13. North America Field Service Management Market Analysis, by Country 12.14. U.S. Field Service Management Market Forecast, By Component 12.14.1. Solutions 12.14.1.1. Schedule, Dispatch, and Route Optimization 12.14.1.2. Customer Management 12.14.1.3. Work Order Management 12.14.1.4. Inventory Management 12.14.1.5. Service Contract Management 12.14.1.6. Reporting and Analytics 12.14.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 12.14.2. Services 12.14.2.1. Consulting 12.14.2.2. Integration and implementation 12.14.2.3. Training and support 12.15. U.S. Field Service Management Market Forecast, By Deployment Type 12.15.1. Cloud 12.15.2. On-premises 12.16. U.S. Field Service Management Market Forecast, By Organization Size 12.16.1. Small and Medium-sized Enterprises (SMEs) 12.16.2. Large Enterprises 12.17. U.S. Field Service Management Market Forecast, By Vertical 12.17.1. IT and Telecom 12.17.2. Healthcare and Life Sciences 12.17.3. Manufacturing 12.17.4. Transportation and Logistics 12.17.5. Construction and Real Estate 12.17.6. Energy and Utilities 12.17.7. Others (BFSI and retail) 12.18. Canada Field Service Management Market Forecast, By Component 12.18.1. Solutions 12.18.1.1. Schedule, Dispatch, and Route Optimization 12.18.1.2. Customer Management 12.18.1.3. Work Order Management 12.18.1.4. Inventory Management 12.18.1.5. Service Contract Management 12.18.1.6. Reporting and Analytics 12.18.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 12.18.2. Services 12.18.2.1. Consulting 12.18.2.2. Integration and implementation 12.18.2.3. Training and support 12.19. Canada Field Service Management Market Forecast, By Deployment Type 12.19.1. Cloud 12.19.2. On-premises 12.20. Canada Field Service Management Market Forecast, By Organization Size 12.20.1. Small and Medium-sized Enterprises (SMEs) 12.20.2. Large Enterprises 12.21. Canada Field Service Management Market Forecast, By Vertical 12.21.1. IT and Telecom 12.21.2. Healthcare and Life Sciences 12.21.3. Manufacturing 12.21.4. Transportation and Logistics 12.21.5. Construction and Real Estate 12.21.6. Energy and Utilities 12.21.7. Others (BFSI and retail) 12.22. North America Field Service Management Market Attractiveness Analysis 12.22.1. By Component 12.22.2. By Deployment Type 12.22.3. By Organization Size 12.22.4. By Vertical 12.23. PEST Analysis 12.24. Key Trends 12.25. Key Developments 13. Europe Field Service Management Market Analysis 13.1. Key Findings 13.2. Europe Field Service Management Market Overview 13.3. Europe Field Service Management Market Value Share Analysis, By Component 13.4. Europe Field Service Management Market Forecast, By Component 13.4.1. Solutions 13.4.1.1. Schedule, Dispatch, and Route Optimization 13.4.1.2. Customer Management 13.4.1.3. Work Order Management 13.4.1.4. Inventory Management 13.4.1.5. Service Contract Management 13.4.1.6. Reporting and Analytics 13.4.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 13.4.2. Services 13.4.2.1. Consulting 13.4.2.2. Integration and implementation 13.4.2.3. Training and support 13.5. Europe Field Service Management Market Value Share Analysis, By Deployment Type 13.6. Europe Field Service Management Market Forecast, By Deployment Type 13.6.1. Cloud 13.6.2. On-premises 13.7. Europe Field Service Management Market Value Share Analysis, By Organization Size 13.8. Europe Field Service Management Market Forecast, By Organization Size 13.8.1. Small and Medium-sized Enterprises (SMEs) 13.8.2. Large Enterprises 13.9. Europe Field Service Management Market Value Share Analysis, By Vertical 13.10. Europe Field Service Management Market Forecast, By Vertical 13.10.1. IT and Telecom 13.10.2. Healthcare and Life Sciences 13.10.3. Manufacturing 13.10.4. Transportation and Logistics 13.10.5. Construction and Real Estate 13.10.6. Energy and Utilities 13.10.7. Others (BFSI and retail) 13.11. Europe Field Service Management Market Value Share Analysis, by Country 13.12. Europe Field Service Management Market Forecast, by Country 13.12.1. Germany 13.12.2. U.K. 13.12.3. France 13.12.4. Italy 13.12.5. Spain 13.12.6. Rest of Europe 13.13. Europe Field Service Management Market Analysis, by Country 13.14. Germany Field Service Management Market Forecast, By Component 13.14.1. Solutions 13.14.1.1. Schedule, Dispatch, and Route Optimization 13.14.1.2. Customer Management 13.14.1.3. Work Order Management 13.14.1.4. Inventory Management 13.14.1.5. Service Contract Management 13.14.1.6. Reporting and Analytics 13.14.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 13.14.2. Services 13.14.2.1. Consulting 13.14.2.2. Integration and implementation 13.14.2.3. Training and support 13.15. Germany Field Service Management Market Forecast, By Deployment Type 13.15.1. Cloud 13.15.2. On-premises 13.16. Germany Field Service Management Market Forecast, By Organization Size 13.16.1. Small and Medium-sized Enterprises (SMEs) 13.16.2. Large Enterprises 13.17. Germany Field Service Management Market Forecast, By Vertical 13.17.1. IT and Telecom 13.17.2. Healthcare and Life Sciences 13.17.3. Manufacturing 13.17.4. Transportation and Logistics 13.17.5. Construction and Real Estate 13.17.6. Energy and Utilities 13.17.7. Others (BFSI and retail) 13.18. U.K. Field Service Management Market Forecast, By Component 13.18.1. Solutions 13.18.1.1. Schedule, Dispatch, and Route Optimization 13.18.1.2. Customer Management 13.18.1.3. Work Order Management 13.18.1.4. Inventory Management 13.18.1.5. Service Contract Management 13.18.1.6. Reporting and Analytics 13.18.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 13.18.2. Services 13.18.2.1. Consulting 13.18.2.2. Integration and implementation 13.18.2.3. Training and support 13.19. U.K. Field Service Management Market Forecast, By Deployment Type 13.19.1. Cloud 13.19.2. On-premises 13.20. U.K. Field Service Management Market Forecast, By Organization Size 13.20.1. Small and Medium-sized Enterprises (SMEs) 13.20.2. Large Enterprises 13.21. U.K. Field Service Management Market Forecast, By Vertical 13.21.1. IT and Telecom 13.21.2. Healthcare and Life Sciences 13.21.3. Manufacturing 13.21.4. Transportation and Logistics 13.21.5. Construction and Real Estate 13.21.6. Energy and Utilities 13.21.7. Others (BFSI and retail) 13.22. France Field Service Management Market Forecast, By Component 13.22.1. Solutions 13.22.1.1. Schedule, Dispatch, and Route Optimization 13.22.1.2. Customer Management 13.22.1.3. Work Order Management 13.22.1.4. Inventory Management 13.22.1.5. Service Contract Management 13.22.1.6. Reporting and Analytics 13.22.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 13.22.2. Services 13.22.2.1. Consulting 13.22.2.2. Integration and implementation 13.22.2.3. Training and support 13.23. France Field Service Management Market Forecast, By Deployment Type 13.23.1. Cloud 13.23.2. On-premises 13.24. France Field Service Management Market Forecast, By Organization Size 13.24.1. Small and Medium-sized Enterprises (SMEs) 13.24.2. Large Enterprises 13.25. France Field Service Management Market Forecast, By Vertical 13.25.1. IT and Telecom 13.25.2. Healthcare and Life Sciences 13.25.3. Manufacturing 13.25.4. Transportation and Logistics 13.25.5. Construction and Real Estate 13.25.6. Energy and Utilities 13.25.7. Others (BFSI and retail) 13.26. Italy Field Service Management Market Forecast, By Component 13.26.1. Solutions 13.26.1.1. Schedule, Dispatch, and Route Optimization 13.26.1.2. Customer Management 13.26.1.3. Work Order Management 13.26.1.4. Inventory Management 13.26.1.5. Service Contract Management 13.26.1.6. Reporting and Analytics 13.26.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 13.26.2. Services 13.26.2.1. Consulting 13.26.2.2. Integration and implementation 13.26.2.3. Training and support 13.27. Italy Field Service Management Market Forecast, By Deployment Type 13.27.1. Cloud 13.27.2. On-premises 13.28. Italy Field Service Management Market Forecast, By Organization Size 13.28.1. Small and Medium-sized Enterprises (SMEs) 13.28.2. Large Enterprises 13.29. Italy Field Service Management Market Forecast, By Vertical 13.29.1. IT and Telecom 13.29.2. Healthcare and Life Sciences 13.29.3. Manufacturing 13.29.4. Transportation and Logistics 13.29.5. Construction and Real Estate 13.29.6. Energy and Utilities 13.29.7. Others (BFSI and retail) 13.30. Spain Field Service Management Market Forecast, By Component 13.30.1. Solutions 13.30.1.1. Schedule, Dispatch, and Route Optimization 13.30.1.2. Customer Management 13.30.1.3. Work Order Management 13.30.1.4. Inventory Management 13.30.1.5. Service Contract Management 13.30.1.6. Reporting and Analytics 13.30.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 13.30.2. Services 13.30.2.1. Consulting 13.30.2.2. Integration and implementation 13.30.2.3. Training and support 13.31. Spain Field Service Management Market Forecast, By Deployment Type 13.31.1. Cloud 13.31.2. On-premises 13.32. Spain Field Service Management Market Forecast, By Organization Size 13.32.1. Small and Medium-sized Enterprises (SMEs) 13.32.2. Large Enterprises 13.33. Spain Field Service Management Market Forecast, By Vertical 13.33.1. IT and Telecom 13.33.2. Healthcare and Life Sciences 13.33.3. Manufacturing 13.33.4. Transportation and Logistics 13.33.5. Construction and Real Estate 13.33.6. Energy and Utilities 13.33.7. Others (BFSI and retail) 13.34. Rest of Europe Field Service Management Market Forecast, By Component 13.34.1. Solutions 13.34.1.1. Schedule, Dispatch, and Route Optimization 13.34.1.2. Customer Management 13.34.1.3. Work Order Management 13.34.1.4. Inventory Management 13.34.1.5. Service Contract Management 13.34.1.6. Reporting and Analytics 13.34.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 13.34.2. Services 13.34.2.1. Consulting 13.34.2.2. Integration and implementation 13.34.2.3. Training and support 13.35. Rest of Europe Field Service Management Market Forecast, By Deployment Type 13.35.1. Cloud 13.35.2. On-premises 13.36. Rest of Europe Field Service Management Market Forecast, By Organization Size 13.36.1. Small and Medium-sized Enterprises (SMEs) 13.36.2. Large Enterprises 13.37. Rest Of Europe Field Service Management Market Forecast, By Vertical 13.37.1. IT and Telecom 13.37.2. Healthcare and Life Sciences 13.37.3. Manufacturing 13.37.4. Transportation and Logistics 13.37.5. Construction and Real Estate 13.37.6. Energy and Utilities 13.37.7. Others (BFSI and retail) 13.38. Europe Field Service Management Market Attractiveness Analysis 13.38.1. By Component 13.38.2. By Deployment Type 13.38.3. By Organization Size 13.38.4. By Vertical 13.39. PEST Analysis 13.40. Key Trends 13.41. Key Developments 14. Asia Pacific Field Service Management Market Analysis 14.1. Key Findings 14.2. Asia Pacific Field Service Management Market Overview 14.3. Asia Pacific Field Service Management Market Value Share Analysis, By Component 14.4. Asia Pacific Field Service Management Market Forecast, By Component 14.4.1. Solutions 14.4.1.1. Schedule, Dispatch, and Route Optimization 14.4.1.2. Customer Management 14.4.1.3. Work Order Management 14.4.1.4. Inventory Management 14.4.1.5. Service Contract Management 14.4.1.6. Reporting and Analytics 14.4.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 14.4.2. Services 14.4.2.1. Consulting 14.4.2.2. Integration and implementation 14.4.2.3. Training and support 14.5. Asia Pacific Field Service Management Market Value Share Analysis, By Deployment Type 14.6. Asia Pacific Field Service Management Market Forecast, By Deployment Type 14.6.1. Cloud 14.6.2. On-premises 14.7. Asia Pacific Field Service Management Market Value Share Analysis, By Organization Size 14.8. Asia Pacific Field Service Management Market Forecast, By Organization Size 14.8.1. Small and Medium-sized Enterprises (SMEs) 14.8.2. Large Enterprises 14.9. Asia Pacific Field Service Management Market Value Share Analysis, By Vertical 14.10. Asia Pacific Field Service Management Market Forecast, By Vertical 14.10.1. IT and Telecom 14.10.2. Healthcare and Life Sciences 14.10.3. Manufacturing 14.10.4. Transportation and Logistics 14.10.5. Construction and Real Estate 14.10.6. Energy and Utilities 14.10.7. Others (BFSI and retail) 14.11. Asia Pacific Field Service Management Market Value Share Analysis, by Country 14.12. Asia Pacific Field Service Management Market Forecast, by Country 14.12.1. China 14.12.2. India 14.12.3. Japan 14.12.4. ASEAN 14.12.5. Rest of Asia Pacific 14.13. Asia Pacific Field Service Management Market Analysis, by Country 14.14. China Field Service Management Market Forecast, By Component 14.14.1. Solutions 14.14.1.1. Schedule, Dispatch, and Route Optimization 14.14.1.2. Customer Management 14.14.1.3. Work Order Management 14.14.1.4. Inventory Management 14.14.1.5. Service Contract Management 14.14.1.6. Reporting and Analytics 14.14.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 14.14.2. Services 14.14.2.1. Consulting 14.14.2.2. Integration and implementation 14.14.2.3. Training and support 14.15. China Field Service Management Market Forecast, By Deployment Type 14.15.1. Cloud 14.15.2. On-premises 14.16. China Field Service Management Market Forecast, By Organization Size 14.16.1. Small and Medium-sized Enterprises (SMEs) 14.16.2. Large Enterprises 14.17. China Field Service Management Market Forecast, By Vertical 14.17.1. IT and Telecom 14.17.2. Healthcare and Life Sciences 14.17.3. Manufacturing 14.17.4. Transportation and Logistics 14.17.5. Construction and Real Estate 14.17.6. Energy and Utilities 14.17.7. Others (BFSI and retail) 14.18. India Field Service Management Market Forecast, By Component 14.18.1. Solutions 14.18.1.1. Schedule, Dispatch, and Route Optimization 14.18.1.2. Customer Management 14.18.1.3. Work Order Management 14.18.1.4. Inventory Management 14.18.1.5. Service Contract Management 14.18.1.6. Reporting and Analytics 14.18.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 14.18.2. Services 14.18.2.1. Consulting 14.18.2.2. Integration and implementation 14.18.2.3. Training and support 14.19. India Field Service Management Market Forecast, By Deployment Type 14.19.1. Cloud 14.19.2. On-premises 14.20. India Field Service Management Market Forecast, By Organization Size 14.20.1. Small and Medium-sized Enterprises (SMEs) 14.20.2. Large Enterprises 14.21. India Field Service Management Market Forecast, By Vertical 14.21.1. IT and Telecom 14.21.2. Healthcare and Life Sciences 14.21.3. Manufacturing 14.21.4. Transportation and Logistics 14.21.5. Construction and Real Estate 14.21.6. Energy and Utilities 14.21.7. Others (BFSI and retail) 14.22. Japan Field Service Management Market Forecast, By Component 14.22.1. Solutions 14.22.1.1. Schedule, Dispatch, and Route Optimization 14.22.1.2. Customer Management 14.22.1.3. Work Order Management 14.22.1.4. Inventory Management 14.22.1.5. Service Contract Management 14.22.1.6. Reporting and Analytics 14.22.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 14.22.2. Services 14.22.2.1. Consulting 14.22.2.2. Integration and implementation 14.22.2.3. Training and support 14.23. Japan Field Service Management Market Forecast, By Deployment Type 14.23.1. Cloud 14.23.2. On-premises 14.24. Japan Field Service Management Market Forecast, By Organization Size 14.24.1. Small and Medium-sized Enterprises (SMEs) 14.24.2. Large Enterprises 14.25. Japan Field Service Management Market Forecast, By Vertical 14.25.1. IT and Telecom 14.25.2. Healthcare and Life Sciences 14.25.3. Manufacturing 14.25.4. Transportation and Logistics 14.25.5. Construction and Real Estate 14.25.6. Energy and Utilities 14.25.7. Others (BFSI and retail) 14.26. ASEAN Field Service Management Market Forecast, By Component 14.26.1. Solutions 14.26.1.1. Schedule, Dispatch, and Route Optimization 14.26.1.2. Customer Management 14.26.1.3. Work Order Management 14.26.1.4. Inventory Management 14.26.1.5. Service Contract Management 14.26.1.6. Reporting and Analytics 14.26.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 14.26.2. Services 14.26.2.1. Consulting 14.26.2.2. Integration and implementation 14.26.2.3. Training and support 14.27. ASEAN Field Service Management Market Forecast, By Deployment Type 14.27.1. Cloud 14.27.2. On-premises 14.28. ASEAN Field Service Management Market Forecast, By Organization Size 14.28.1. Small and Medium-sized Enterprises (SMEs) 14.28.2. Large Enterprises 14.29. ASEAN Field Service Management Market Forecast, By Vertical 14.29.1. IT and Telecom 14.29.2. Healthcare and Life Sciences 14.29.3. Manufacturing 14.29.4. Transportation and Logistics 14.29.5. Construction and Real Estate 14.29.6. Energy and Utilities 14.29.7. Others (BFSI and retail) 14.30. Rest of Asia Pacific Field Service Management Market Forecast, By Component 14.30.1. Solutions 14.30.1.1. Schedule, Dispatch, and Route Optimization 14.30.1.2. Customer Management 14.30.1.3. Work Order Management 14.30.1.4. Inventory Management 14.30.1.5. Service Contract Management 14.30.1.6. Reporting and Analytics 14.30.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 14.30.2. Services 14.30.2.1. Consulting 14.30.2.2. Integration and implementation 14.30.2.3. Training and support 14.31. Rest of Asia Pacific Field Service Management Market Forecast, By Deployment Type 14.31.1. Cloud 14.31.2. On-premises 14.32. Rest of Asia Pacific Field Service Management Market Forecast, By Organization Size 14.32.1. Small and Medium-sized Enterprises (SMEs) 14.32.2. Large Enterprises 14.33. Rest of Asia Pacific Field Service Management Market Forecast, By Vertical 14.33.1. IT and Telecom 14.33.2. Healthcare and Life Sciences 14.33.3. Manufacturing 14.33.4. Transportation and Logistics 14.33.5. Construction and Real Estate 14.33.6. Energy and Utilities 14.33.7. Others (BFSI and retail) 14.34. Asia Pacific Field Service Management Market Attractiveness Analysis 14.34.1. By Component 14.34.2. By Deployment Type 14.34.3. By Organization Size 14.34.4. By Vertical 14.35. PEST Analysis 14.36. Key Trends 14.37. Key Developments 15. Middle East & Africa Field Service Management Market Analysis 15.1. Key Findings 15.2. Middle East & Africa Field Service Management Market Overview 15.3. Middle East & Africa Field Service Management Market Value Share Analysis, By Component 15.4. Middle East & Africa Field Service Management Market Forecast, By Component 15.4.1. Solutions 15.4.1.1. Schedule, Dispatch, and Route Optimization 15.4.1.2. Customer Management 15.4.1.3. Work Order Management 15.4.1.4. Inventory Management 15.4.1.5. Service Contract Management 15.4.1.6. Reporting and Analytics 15.4.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 15.4.2. Services 15.4.2.1. Consulting 15.4.2.2. Integration and implementation 15.4.2.3. Training and support 15.5. Middle East & Africa Field Service Management Market Value Share Analysis, By Deployment Type 15.6. Middle East & Africa Field Service Management Market Forecast, By Deployment Type 15.6.1. Cloud 15.6.2. On-premises 15.7. Middle East & Africa Field Service Management Market Value Share Analysis, By Organization Size 15.8. Middle East & Africa Field Service Management Market Forecast, By Organization Size 15.8.1. Small and Medium-sized Enterprises (SMEs) 15.8.2. Large Enterprises 15.9. Middle East & Africa Field Service Management Market Value Share Analysis, By Vertical 15.10. Middle East & Africa Field Service Management Market Forecast, By Vertical 15.10.1. IT and Telecom 15.10.2. Healthcare and Life Sciences 15.10.3. Manufacturing 15.10.4. Transportation and Logistics 15.10.5. Construction and Real Estate 15.10.6. Energy and Utilities 15.10.7. Others (BFSI and retail) 15.11. Middle East & Africa Field Service Management Market Value Share Analysis, by Country 15.12. Middle East & Africa Field Service Management Market Forecast, by Country 15.12.1. GCC 15.12.2. South Africa 15.12.3. Rest of Middle East & Africa 15.13. Middle East & Africa Field Service Management Market Analysis, by Country 15.14. GCC Field Service Management Market Forecast, By Component 15.14.1. Solutions 15.14.1.1. Schedule, Dispatch, and Route Optimization 15.14.1.2. Customer Management 15.14.1.3. Work Order Management 15.14.1.4. Inventory Management 15.14.1.5. Service Contract Management 15.14.1.6. Reporting and Analytics 15.14.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 15.14.2. Services 15.14.2.1. Consulting 15.14.2.2. Integration and implementation 15.14.2.3. Training and support 15.15. GCC Field Service Management Market Forecast, By Deployment Type 15.15.1. Cloud 15.15.2. On-premises 15.16. GCC Field Service Management Market Forecast, By Organization Size 15.16.1. Small and Medium-sized Enterprises (SMEs) 15.16.2. Large Enterprises 15.17. GCC Field Service Management Market Forecast, By Vertical 15.17.1. IT and Telecom 15.17.2. Healthcare and Life Sciences 15.17.3. Manufacturing 15.17.4. Transportation and Logistics 15.17.5. Construction and Real Estate 15.17.6. Energy and Utilities 15.17.7. Others (BFSI and retail) 15.18. South Africa Field Service Management Market Forecast, By Component 15.18.1. Solutions 15.18.1.1. Schedule, Dispatch, and Route Optimization 15.18.1.2. Customer Management 15.18.1.3. Work Order Management 15.18.1.4. Inventory Management 15.18.1.5. Service Contract Management 15.18.1.6. Reporting and Analytics 15.18.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 15.18.2. Services 15.18.2.1. Consulting 15.18.2.2. Integration and implementation 15.18.2.3. Training and support 15.19. South Africa Field Service Management Market Forecast, By Deployment Type 15.19.1. Cloud 15.19.2. On-premises 15.20. South Africa Field Service Management Market Forecast, By Organization Size 15.20.1. Small and Medium-sized Enterprises (SMEs) 15.20.2. Large Enterprises 15.21. South Africa Field Service Management Market Forecast, By Vertical 15.21.1. IT and Telecom 15.21.2. Healthcare and Life Sciences 15.21.3. Manufacturing 15.21.4. Transportation and Logistics 15.21.5. Construction and Real Estate 15.21.6. Energy and Utilities 15.21.7. Others (BFSI and retail) 15.22. Rest of Middle East & Africa Field Service Management Market Forecast, By Component 15.22.1. Solutions 15.22.1.1. Schedule, Dispatch, and Route Optimization 15.22.1.2. Customer Management 15.22.1.3. Work Order Management 15.22.1.4. Inventory Management 15.22.1.5. Service Contract Management 15.22.1.6. Reporting and Analytics 15.22.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 15.22.2. Services 15.22.2.1. Consulting 15.22.2.2. Integration and implementation 15.22.2.3. Training and support 15.23. Rest of Middle East & Africa Field Service Management Market Forecast, By Deployment Type 15.23.1. Cloud 15.23.2. On-premises 15.24. Rest of Middle East & Africa Field Service Management Market Forecast, By Organization Size 15.24.1. Small and Medium-sized Enterprises (SMEs) 15.24.2. Large Enterprises 15.25. Rest of Middle East & Africa Field Service Management Market Forecast, By Vertical 15.25.1. IT and Telecom 15.25.2. Healthcare and Life Sciences 15.25.3. Manufacturing 15.25.4. Transportation and Logistics 15.25.5. Construction and Real Estate 15.25.6. Energy and Utilities 15.25.7. Others (BFSI and retail) 15.26. Middle East & Africa Field Service Management Market Attractiveness Analysis 15.26.1. By Component 15.26.2. By Deployment Type 15.26.3. By Organization Size 15.26.4. By Vertical 15.27. PEST Analysis 15.28. Key Trends 15.29. Key Developments 16. South America Field Service Management Market Analysis 16.1. Key Findings 16.2. South America Field Service Management Market Overview 16.3. South America Field Service Management Market Value Share Analysis, By Component 16.4. South America Field Service Management Market Forecast, By Component 16.4.1. Solutions 16.4.1.1. Schedule, Dispatch, and Route Optimization 16.4.1.2. Customer Management 16.4.1.3. Work Order Management 16.4.1.4. Inventory Management 16.4.1.5. Service Contract Management 16.4.1.6. Reporting and Analytics 16.4.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 16.4.2. Services 16.4.2.1. Consulting 16.4.2.2. Integration and implementation 16.4.2.3. Training and support 16.5. South America Field Service Management Market Value Share Analysis, By Deployment Type 16.6. South America Field Service Management Market Forecast, By Deployment Type 16.6.1. Cloud 16.6.2. On-premises 16.7. South America Field Service Management Market Value Share Analysis, By Organization Size 16.8. South America Field Service Management Market Forecast, By Organization Size 16.8.1. Small and Medium-sized Enterprises (SMEs) 16.8.2. Large Enterprises 16.9. South America Field Service Management Market Value Share Analysis, By Vertical 16.10. South America Field Service Management Market Forecast, By Vertical 16.10.1. IT and Telecom 16.10.2. Healthcare and Life Sciences 16.10.3. Manufacturing 16.10.4. Transportation and Logistics 16.10.5. Construction and Real Estate 16.10.6. Energy and Utilities 16.10.7. Others (BFSI and retail) 16.11. South America Field Service Management Market Value Share Analysis, by Country 16.12. South America Field Service Management Market Forecast, by Country 16.12.1. Brazil 16.12.2. Mexico 16.12.3. Rest of South America 16.13. South America Field Service Management Market Analysis, by Country 16.14. Brazil Field Service Management Market Forecast, By Component 16.14.1. Solutions 16.14.1.1. Schedule, Dispatch, and Route Optimization 16.14.1.2. Customer Management 16.14.1.3. Work Order Management 16.14.1.4. Inventory Management 16.14.1.5. Service Contract Management 16.14.1.6. Reporting and Analytics 16.14.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 16.14.2. Services 16.14.2.1. Consulting 16.14.2.2. Integration and implementation 16.14.2.3. Training and support 16.15. Brazil Field Service Management Market Forecast, By Deployment Type 16.15.1. Cloud 16.15.2. On-premises 16.16. Brazil Field Service Management Market Forecast, By Organization Size 16.16.1. Small and Medium-sized Enterprises (SMEs) 16.16.2. Large Enterprises 16.17. Brazil Field Service Management Market Forecast, By Vertical 16.17.1. IT and Telecom 16.17.2. Healthcare and Life Sciences 16.17.3. Manufacturing 16.17.4. Transportation and Logistics 16.17.5. Construction and Real Estate 16.17.6. Energy and Utilities 16.17.7. Others (BFSI and retail) 16.18. Mexico Field Service Management Market Forecast, By Component 16.18.1. Solutions 16.18.1.1. Schedule, Dispatch, and Route Optimization 16.18.1.2. Customer Management 16.18.1.3. Work Order Management 16.18.1.4. Inventory Management 16.18.1.5. Service Contract Management 16.18.1.6. Reporting and Analytics 16.18.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 16.18.2. Services 16.18.2.1. Consulting 16.18.2.2. Integration and implementation 16.18.2.3. Training and support 16.19. Mexico Field Service Management Market Forecast, By Deployment Type 16.19.1. Cloud 16.19.2. On-premises 16.20. Mexico Field Service Management Market Forecast, By Organization Size 16.20.1. Small and Medium-sized Enterprises (SMEs) 16.20.2. Large Enterprises 16.21. Mexico Field Service Management Market Forecast, By Vertical 16.21.1. IT and Telecom 16.21.2. Healthcare and Life Sciences 16.21.3. Manufacturing 16.21.4. Transportation and Logistics 16.21.5. Construction and Real Estate 16.21.6. Energy and Utilities 16.21.7. Others (BFSI and retail) 16.22. Rest of South America Field Service Management Market Forecast, By Component 16.22.1. Solutions 16.22.1.1. Schedule, Dispatch, and Route Optimization 16.22.1.2. Customer Management 16.22.1.3. Work Order Management 16.22.1.4. Inventory Management 16.22.1.5. Service Contract Management 16.22.1.6. Reporting and Analytics 16.22.1.7. Others (Billing and Invoicing, and Tracking and Performance Management) 16.22.2. Services 16.22.2.1. Consulting 16.22.2.2. Integration and implementation 16.22.2.3. Training and support 16.23. Rest of South America Field Service Management Market Forecast, By Deployment Type 16.23.1. Cloud 16.23.2. On-premises 16.24. Rest of South America Field Service Management Market Forecast, By Organization Size 16.24.1. Small and Medium-sized Enterprises (SMEs) 16.24.2. Large Enterprises 16.25. Rest of South America Field Service Management Market Forecast, By Vertical 16.25.1. IT and Telecom 16.25.2. Healthcare and Life Sciences 16.25.3. Manufacturing 16.25.4. Transportation and Logistics 16.25.5. Construction and Real Estate 16.25.6. Energy and Utilities 16.25.7. Others (BFSI and retail) 16.26. South America Field Service Management Market Attractiveness Analysis 16.26.1. By Component 16.26.2. By Deployment Type 16.26.3. By Organization Size 16.26.4. By Vertical 16.27. PEST Analysis 16.28. Key Trends 16.29. Key Developments 17. Company Profiles 17.1. Market Share Analysis, by Company 17.2. Competition Matrix 17.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment 17.2.2. New Product Launches and Product Enhancements 17.2.3. Market Consolidation 17.2.4. M&A by Regions, Investment and Applications 17.2.5. M&A Key Players, Forward Integration and Backward 17.2.6. Integration 17.3. Company Profiles: Key Players 17.3.1. Infor 17.3.1.1. Company Overview 17.3.1.2. Financial Overview 17.3.1.3. Product Portfolio 17.3.1.4. Business Strategy 17.3.1.5. Recent Developments 17.3.1.6. Development Footprint 17.3.2. Salesforce 17.3.3. Trimble 17.3.4. Overit 17.3.5. Fieldaware 17.3.6. Zinier 17.3.7. Fieldez 17.3.8. Geoconcept 17.3.9. Oracle 17.3.10. SAP 17.3.11. Microsoft 17.3.12. Clicksoftware 17.3.13. Servicemax 17.3.14. Astea 17.3.15. Comarch

About This Report

Report ID55636
Published DateApril 2020
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