Global CRM Analytics Market- Industry Analysis and Forecast (2020-2027) – by Type, Deployment, End User, and Region.

Global CRM Analytics Market was valued US$ 7.98 Bn in 2019 and is expected to grow US$ 16.46 Bn by 2027, at a CAGR of 11.02 % during the forecast period.   Global CRM Analytics Market To know about the Research Methodology :- Request Free Sample Report The report study has analyzed the revenue impact of COVID-19 pandemic on the sales revenue of market leaders, market followers, and market disrupters in the report, and the same is reflected in our analysis.

Global CRM Analytics Market  Definition:

CRM stands for “Customer Relationship Management.” CRM Analytics is a set of tools that collects and organizes customer interaction data. CRM analytics help in sales performance, customer service, and marketing activities. It helps in understanding customer behavior which includes customer profiles, their buying trends, customer feedback, and others.

Global CRM Analytics Market Dynamics:

CRM analytics market will be a rise in incoming years due to its application to develop custom business decisions in an organization. Also, CRM Analytics is significantly used to create potential marketing campaigns from the valuable customer analysis data mined by such tools, and therefore it is highly demanded in the market. With the rising beginning of e-commerce platforms as a sales channel, therefore the demand for CRM analytics is rising to help to study customer needs and preferences. CRM software adds email, social media, and other platforms to enable marketers to capture every conversation and store the data in the CRM.

Global CRM Analytics Market Drivers:

The CRM Analytics market applications are sales analytics, customer analytics, contact center analytics, marketing analytics, web & social media analytics. The marketing analytics helps the companies to make various campaign programs for customers. Increased competition and need to keep important customers increases the demand for CRM Analytics. There are several other factors such as a rise in big data and having a vision about sales is further pushing this market growth.

Global CRM Analytics Market Segmentation:

Retail Industry hold a higher market share during the forecast period A number of new players are emerging in the retail market to influence market growth. New players are adopting e-commerce business models like Amazon, making USD 71.84 billion in online sales. In such a competitive retail market, the need for new customer acquisition and holding of the existing customers becomes crucial for retailers. The retail brands are expected to drive sizeable revenues in the market over the forecast period.

Global CRM Analytics Market Regional Analysis:

The global CRM analytics market is segmented on the basis of geography as North America, Europe, Asia-Pacific, Latin America, and Middle East. North America contributes a major share in the global market. This is mainly due to the growth in data and increased awareness to hold valuable customers. Asia Pacific is following the same trend as it is expected to continue growth in the near future. Growing industries like BFSI, telecommunications, health care, etc. are expected to increase the growth of the global CRM analytics market.

Global CRM Analytics Market Industry Development:

May 2019 - Vodafone Idea Limited announced signing a multi-million-dollar five-year agreement with IBM to deliver an enhanced customer experience to millions of connected consumers and businesses in India. The collaboration will provide Vodafone Idea with a hybrid cloud-based digital platform to enable more close engagement with its over 387 million subscribers (as of December 31, 2018), enhancing business efficiency, alertness, and simplification of its business processes. The objective of the report is to present a comprehensive analysis of the Global CRM Analytics Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers, and new entrants. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors of the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global CRM Analytics Market dynamics, structure by analyzing the market segments and project the Global CRM Analytics Market size. Clear representation of competitive analysis of key players by type, price, financial position, Product portfolio, growth strategies, and regional presence in the Global CRM Analytics Market make the report investor’s guide.

Scope of the Global CRM Analytics Market: Inquire before buying

Global CRM Analytics Market, By Type

• Sales Analytics • Customer Analytics • Contact Center Analytics • Marketing Analytics • Web & Social Media Analytics

Global CRM Analytics Market, By Deployment

• On-premise • Cloud

Global CRM Analytics Market, By End User

• BFSI • Health Care • Retail • Telecom and IT • Media and Entertainment • Other End Users

Global CRM Analytics Market, By Region

• North America • Europe • Asia Pacific • Middle East & Africa • South America

Key players operating in the Global CRM Analytics Market

• Accenture • Angoss Software Corporation • IBM Corporation • Infor • Microsoft Corporation • Oracle Corporation • Salesforce.com, Inc. • SAP SE • SAS AB • Teradata Corporation
Global CRM Analytics Market 1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: Global CRM Analytics Market Size, by Market Value (US$ Bn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7. Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. Global CRM Analytics Market Analysis and Forecast 6.1. CRM Analytics Market Size & Y-o-Y Growth Analysis 6.1.1. North America 6.1.2. Europe 6.1.3. Asia Pacific 6.1.4. Middle East & Africa 6.1.5. South America 7. Global CRM Analytics Market Analysis and Forecast, By Type 7.1. Introduction and Definition 7.2. Key Findings 7.3. CRM Analytics Market Value Share Analysis, By Type 7.4. CRM Analytics Market Size (US$ Bn) Forecast, By Type 7.5. CRM Analytics Market Analysis, By Type 7.6. CRM Analytics Market Attractiveness Analysis, By Type 8. Global CRM Analytics Market Analysis and Forecast, By End User 8.1. Introduction and Definition 8.2. Key Findings 8.3. CRM Analytics Market Value Share Analysis, By End User 8.4. CRM Analytics Market Size (US$ Bn) Forecast, By End User 8.5. CRM Analytics Market Analysis, By End User 8.6. CRM Analytics Market Attractiveness Analysis, By End User 9. Global CRM Analytics Market Analysis and Forecast, By Deployment 9.1. Introduction and Definition 9.2. Key Findings 9.3. CRM Analytics Market Value Share Analysis, By Deployment 9.4. CRM Analytics Market Size (US$ Bn) Forecast, By Deployment 9.5. CRM Analytics Market Analysis, By Deployment 9.6. CRM Analytics Market Attractiveness Analysis, By Deployment 10. Global CRM Analytics Market Analysis, by Region 10.1. CRM Analytics Market Value Share Analysis, by Region 10.2. CRM Analytics Market Size (US$ Bn) Forecast, by Region 10.3. CRM Analytics Market Attractiveness Analysis, by Region 11. North America CRM Analytics Market Analysis 11.1. Key Findings 11.2. North America CRM Analytics Market Overview 11.3. North America CRM Analytics Market Value Share Analysis, By Type 11.4. North America CRM Analytics Market Forecast, By Type 11.4.1. Sales Analytics 11.4.2. Customer Analytics 11.4.3. Contact Center Analytics 11.4.4. Marketing Analytics 11.4.5. Web & Social Media Analytics 11.5. North America CRM Analytics Market Value Share Analysis, By End User 11.6. North America CRM Analytics Market Forecast, By End User 11.6.1. BFSI 11.6.2. Health Care 11.6.3. Retail 11.6.4. Telecom and IT 11.6.5. Media and Entertainment 11.6.6. Other End Users 11.7. North America CRM Analytics Market Value Share Analysis, By Deployment 11.8. North America CRM Analytics Market Forecast, By Deployment 11.8.1. On-premise 11.8.2. Cloud 11.9. North America CRM Analytics Market Value Share Analysis, by Country 11.10. North America CRM Analytics Market Forecast, by Country 11.10.1. U.S. 11.10.2. Canada 11.11. North America CRM Analytics Market Analysis, by Country 11.12. U.S. CRM Analytics Market Forecast, By Type 11.12.1. Sales Analytics 11.12.2. Customer Analytics 11.12.3. Contact Center Analytics 11.12.4. Marketing Analytics 11.12.5. Web & Social Media Analytics 11.13. U.S. CRM Analytics Market Forecast, By End User 11.13.1. BFSI 11.13.2. Health Care 11.13.3. Retail 11.13.4. Telecom and IT 11.13.5. Media and Entertainment 11.13.6. Other End Users 11.14. U.S. CRM Analytics Market Forecast, By Deployment 11.14.1. On-premise 11.14.2. Cloud 11.15. Canada CRM Analytics Market Forecast, By Type 11.15.1. Sales Analytics 11.15.2. Customer Analytics 11.15.3. Contact Center Analytics 11.15.4. Marketing Analytics 11.15.5. Web & Social Media Analytics 11.16. Canada CRM Analytics Market Forecast, By End User 11.16.1. BFSI 11.16.2. Health Care 11.16.3. Retail 11.16.4. Telecom and IT 11.16.5. Media and Entertainment 11.16.6. Other End Users 11.17. Canada CRM Analytics Market Forecast, By Deployment 11.17.1. On-premise 11.17.2. Cloud 11.18. North America CRM Analytics Market Attractiveness Analysis 11.18.1. By Type 11.18.2. By End User 11.18.3. By Deployment 11.19. PEST Analysis 11.20. Key Trends 11.21. Key Developments 12. Europe CRM Analytics Market Analysis 12.1. Key Findings 12.2. Europe CRM Analytics Market Overview 12.3. Europe CRM Analytics Market Value Share Analysis, By Type 12.4. Europe CRM Analytics Market Forecast, By Type 12.4.1. Sales Analytics 12.4.2. Customer Analytics 12.4.3. Contact Center Analytics 12.4.4. Marketing Analytics 12.4.5. Web & Social Media Analytics 12.5. Europe CRM Analytics Market Value Share Analysis, By End User 12.6. Europe CRM Analytics Market Forecast, By End User 12.6.1. BFSI 12.6.2. Health Care 12.6.3. Retail 12.6.4. Telecom and IT 12.6.5. Media and Entertainment 12.6.6. Other End Users 12.7. Europe CRM Analytics Market Value Share Analysis, By Deployment 12.8. Europe CRM Analytics Market Forecast, By Deployment 12.8.1. On-premise 12.8.2. Cloud 12.9. Europe CRM Analytics Market Value Share Analysis, by Country 12.10. Europe CRM Analytics Market Forecast, by Country 12.10.1. Germany 12.10.2. U.K. 12.10.3. France 12.10.4. Italy 12.10.5. Spain 12.10.6. Rest of Europe 12.11. Europe CRM Analytics Market Analysis, by Country 12.12. Germany CRM Analytics Market Forecast, By Type 12.12.1. Sales Analytics 12.12.2. Customer Analytics 12.12.3. Contact Center Analytics 12.12.4. Marketing Analytics 12.12.5. Web & Social Media Analytics 12.13. Germany CRM Analytics Market Forecast, By End User 12.13.1. BFSI 12.13.2. Health Care 12.13.3. Retail 12.13.4. Telecom and IT 12.13.5. Media and Entertainment 12.13.6. Other End Users 12.14. Germany CRM Analytics Market Forecast, By Deployment 12.14.1. On-premise 12.14.2. Cloud 12.15. U.K. CRM Analytics Market Forecast, By Type 12.15.1. Sales Analytics 12.15.2. Customer Analytics 12.15.3. Contact Center Analytics 12.15.4. Marketing Analytics 12.15.5. Web & Social Media Analytics 12.16. U.K. CRM Analytics Market Forecast, By End User 12.16.1. BFSI 12.16.2. Health Care 12.16.3. Retail 12.16.4. Telecom and IT 12.16.5. Media and Entertainment 12.16.6. Other End Users 12.17. U.K. CRM Analytics Market Forecast, By Deployment 12.17.1. On-premise 12.17.2. Cloud 12.18. France CRM Analytics Market Forecast, By Type 12.18.1. Sales Analytics 12.18.2. Customer Analytics 12.18.3. Contact Center Analytics 12.18.4. Marketing Analytics 12.18.5. Web & Social Media Analytics 12.19. France CRM Analytics Market Forecast, By End User 12.19.1. BFSI 12.19.2. Health Care 12.19.3. Retail 12.19.4. Telecom and IT 12.19.5. Media and Entertainment 12.19.6. Other End Users 12.20. France CRM Analytics Market Forecast, By Deployment 12.20.1. On-premise 12.20.2. Cloud 12.21. Italy CRM Analytics Market Forecast, By Type 12.21.1. Sales Analytics 12.21.2. Customer Analytics 12.21.3. Contact Center Analytics 12.21.4. Marketing Analytics 12.21.5. Web & Social Media Analytics 12.22. Italy CRM Analytics Market Forecast, By End User 12.22.1. BFSI 12.22.2. Health Care 12.22.3. Retail 12.22.4. Telecom and IT 12.22.5. Media and Entertainment 12.22.6. Other End Users 12.23. Italy CRM Analytics Market Forecast, By Deployment 12.23.1. On-premise 12.23.2. Cloud 12.24. Spain CRM Analytics Market Forecast, By Type 12.24.1. Sales Analytics 12.24.2. Customer Analytics 12.24.3. Contact Center Analytics 12.24.4. Marketing Analytics 12.24.5. Web & Social Media Analytics 12.25. Spain CRM Analytics Market Forecast, By End User 12.25.1. BFSI 12.25.2. Health Care 12.25.3. Retail 12.25.4. Telecom and IT 12.25.5. Media and Entertainment 12.25.6. Other End Users 12.26. Spain CRM Analytics Market Forecast, By Deployment 12.26.1. On-premise 12.26.2. Cloud 12.27. Rest of Europe CRM Analytics Market Forecast, By Type 12.27.1. Sales Analytics 12.27.2. Customer Analytics 12.27.3. Contact Center Analytics 12.27.4. Marketing Analytics 12.27.5. Web & Social Media Analytics 12.28. Rest of Europe CRM Analytics Market Forecast, By End User 12.28.1. BFSI 12.28.2. Health Care 12.28.3. Retail 12.28.4. Telecom and IT 12.28.5. Media and Entertainment 12.28.6. Other End Users 12.29. Rest Of Europe CRM Analytics Market Forecast, By Deployment 12.29.1. On-premise 12.29.2. Cloud 12.30. Europe CRM Analytics Market Attractiveness Analysis 12.30.1. By Type 12.30.2. By End User 12.30.3. By Deployment 12.31. PEST Analysis 12.32. Key Trends 12.33. Key Developments 13. Asia Pacific CRM Analytics Market Analysis 13.1. Key Findings 13.2. Asia Pacific CRM Analytics Market Overview 13.3. Asia Pacific CRM Analytics Market Value Share Analysis, By Type 13.4. Asia Pacific CRM Analytics Market Forecast, By Type 13.4.1. Sales Analytics 13.4.2. Customer Analytics 13.4.3. Contact Center Analytics 13.4.4. Marketing Analytics 13.4.5. Web & Social Media Analytics 13.5. Asia Pacific CRM Analytics Market Value Share Analysis, By End User 13.6. Asia Pacific CRM Analytics Market Forecast, By End User 13.6.1. BFSI 13.6.2. Health Care 13.6.3. Retail 13.6.4. Telecom and IT 13.6.5. Media and Entertainment 13.6.6. Other End Users 13.7. Asia Pacific CRM Analytics Market Value Share Analysis, By Deployment 13.8. Asia Pacific CRM Analytics Market Forecast, By Deployment 13.8.1. On-premise 13.8.2. Cloud 13.9. Asia Pacific CRM Analytics Market Value Share Analysis, by Country 13.10. Asia Pacific CRM Analytics Market Forecast, by Country 13.10.1. China 13.10.2. India 13.10.3. Japan 13.10.4. ASEAN 13.10.5. Rest of Asia Pacific 13.11. Asia Pacific CRM Analytics Market Analysis, by Country 13.12. China CRM Analytics Market Forecast, By Type 13.12.1. Sales Analytics 13.12.2. Customer Analytics 13.12.3. Contact Center Analytics 13.12.4. Marketing Analytics 13.12.5. Web & Social Media Analytics 13.13. China CRM Analytics Market Forecast, By End User 13.13.1. BFSI 13.13.2. Health Care 13.13.3. Retail 13.13.4. Telecom and IT 13.13.5. Media and Entertainment 13.13.6. Other End Users 13.14. China CRM Analytics Market Forecast, By Deployment 13.14.1. On-premise 13.14.2. Cloud 13.15. India CRM Analytics Market Forecast, By Type 13.15.1. Sales Analytics 13.15.2. Customer Analytics 13.15.3. Contact Center Analytics 13.15.4. Marketing Analytics 13.15.5. Web & Social Media Analytics 13.16. India CRM Analytics Market Forecast, By End User 13.16.1. BFSI 13.16.2. Health Care 13.16.3. Retail 13.16.4. Telecom and IT 13.16.5. Media and Entertainment 13.16.6. Other End Users 13.17. India CRM Analytics Market Forecast, By Deployment 13.17.1. On-premise 13.17.2. Cloud 13.18. Japan CRM Analytics Market Forecast, By Type 13.18.1. Sales Analytics 13.18.2. Customer Analytics 13.18.3. Contact Center Analytics 13.18.4. Marketing Analytics 13.18.5. Web & Social Media Analytics 13.19. Japan CRM Analytics Market Forecast, By End User 13.19.1. BFSI 13.19.2. Health Care 13.19.3. Retail 13.19.4. Telecom and IT 13.19.5. Media and Entertainment 13.19.6. Other End Users 13.20. Japan CRM Analytics Market Forecast, By Deployment 13.20.1. On-premise 13.20.2. Cloud 13.21. ASEAN CRM Analytics Market Forecast, By Type 13.21.1. Sales Analytics 13.21.2. Customer Analytics 13.21.3. Contact Center Analytics 13.21.4. Marketing Analytics 13.21.5. Web & Social Media Analytics 13.22. ASEAN CRM Analytics Market Forecast, By End User 13.22.1. BFSI 13.22.2. Health Care 13.22.3. Retail 13.22.4. Telecom and IT 13.22.5. Media and Entertainment 13.22.6. Other End Users 13.23. ASEAN CRM Analytics Market Forecast, By Deployment 13.23.1. On-premise 13.23.2. Cloud 13.24. Rest of Asia Pacific CRM Analytics Market Forecast, By Type 13.24.1. Sales Analytics 13.24.2. Customer Analytics 13.24.3. Contact Center Analytics 13.24.4. Marketing Analytics 13.24.5. Web & Social Media Analytics 13.25. Rest of Asia Pacific CRM Analytics Market Forecast, By End User 13.25.1. BFSI 13.25.2. Health Care 13.25.3. Retail 13.25.4. Telecom and IT 13.25.5. Media and Entertainment 13.25.6. Other End Users 13.26. Rest of Asia Pacific CRM Analytics Market Forecast, By Deployment 13.26.1. On-premise 13.26.2. Cloud 13.27. Asia Pacific CRM Analytics Market Attractiveness Analysis 13.27.1. By Type 13.27.2. By End User 13.27.3. By Deployment 13.28. PEST Analysis 13.29. Key Trends 13.30. Key Developments 14. Middle East & Africa CRM Analytics Market Analysis 14.1. Key Findings 14.2. Middle East & Africa CRM Analytics Market Overview 14.3. Middle East & Africa CRM Analytics Market Value Share Analysis, By Type 14.4. Middle East & Africa CRM Analytics Market Forecast, By Type 14.4.1. Sales Analytics 14.4.2. Customer Analytics 14.4.3. Contact Center Analytics 14.4.4. Marketing Analytics 14.4.5. Web & Social Media Analytics 14.5. Middle East & Africa CRM Analytics Market Value Share Analysis, By End User 14.6. Middle East & Africa CRM Analytics Market Forecast, By End User 14.6.1. BFSI 14.6.2. Health Care 14.6.3. Retail 14.6.4. Telecom and IT 14.6.5. Media and Entertainment 14.6.6. Other End Users 14.7. Middle East & Africa CRM Analytics Market Value Share Analysis, By Deployment 14.8. Middle East & Africa CRM Analytics Market Forecast, By Deployment 14.8.1. On-premise 14.8.2. Cloud 14.9. Middle East & Africa CRM Analytics Market Value Share Analysis, by Country 14.10. Middle East & Africa CRM Analytics Market Forecast, by Country 14.10.1. GCC 14.10.2. South Africa 14.10.3. Rest of Middle East & Africa 14.11. Middle East & Africa CRM Analytics Market Analysis, by Country 14.12. GCC CRM Analytics Market Forecast, By Type 14.12.1. Sales Analytics 14.12.2. Customer Analytics 14.12.3. Contact Center Analytics 14.12.4. Marketing Analytics 14.12.5. Web & Social Media Analytics 14.13. GCC CRM Analytics Market Forecast, By End User 14.13.1. BFSI 14.13.2. Health Care 14.13.3. Retail 14.13.4. Telecom and IT 14.13.5. Media and Entertainment 14.13.6. Other End Users 14.14. GCC CRM Analytics Market Forecast, By Deployment 14.14.1. On-premise 14.14.2. Cloud 14.15. South Africa CRM Analytics Market Forecast, By Type 14.15.1. Sales Analytics 14.15.2. Customer Analytics 14.15.3. Contact Center Analytics 14.15.4. Marketing Analytics 14.15.5. Web & Social Media Analytics 14.16. South Africa CRM Analytics Market Forecast, By End User 14.16.1. BFSI 14.16.2. Health Care 14.16.3. Retail 14.16.4. Telecom and IT 14.16.5. Media and Entertainment 14.16.6. Other End Users 14.17. South Africa CRM Analytics Market Forecast, By Deployment 14.17.1. On-premise 14.17.2. Cloud 14.18. Rest of Middle East & Africa CRM Analytics Market Forecast, By Type 14.18.1. Sales Analytics 14.18.2. Customer Analytics 14.18.3. Contact Center Analytics 14.18.4. Marketing Analytics 14.18.5. Web & Social Media Analytics 14.19. Rest of Middle East & Africa CRM Analytics Market Forecast, By End User 14.19.1. BFSI 14.19.2. Health Care 14.19.3. Retail 14.19.4. Telecom and IT 14.19.5. Media and Entertainment 14.19.6. Other End Users 14.20. Middle East & Africa CRM Analytics Market Forecast, By Deployment 14.20.1. On-premise 14.20.2. Cloud 14.21. Middle East & Africa CRM Analytics Market Attractiveness Analysis 14.21.1. By Type 14.21.2. By End User 14.21.3. By Deployment 14.22. PEST Analysis 14.23. Key Trends 14.24. Key Developments 15. South America CRM Analytics Market Analysis 15.1. Key Findings 15.2. South America CRM Analytics Market Overview 15.3. South America CRM Analytics Market Value Share Analysis, By Type 15.4. South America CRM Analytics Market Forecast, By Type 15.4.1. Sales Analytics 15.4.2. Customer Analytics 15.4.3. Contact Center Analytics 15.4.4. Marketing Analytics 15.4.5. Web & Social Media Analytics 15.5. South America CRM Analytics Market Value Share Analysis, By End User 15.6. South America CRM Analytics Market Forecast, By End User 15.6.1. BFSI 15.6.2. Health Care 15.6.3. Retail 15.6.4. Telecom and IT 15.6.5. Media and Entertainment 15.6.6. Other End Users 15.7. South America CRM Analytics Market Value Share Analysis, By Deployment 15.8. South America CRM Analytics Market Forecast, By Deployment 15.8.1. On-premise 15.8.2. Cloud 15.9. South America CRM Analytics Market Value Share Analysis, by Country 15.10. South America CRM Analytics Market Forecast, by Country 15.10.1. Brazil 15.10.2. Mexico 15.10.3. Rest of South America 15.11. South America CRM Analytics Market Analysis, by Country 15.12. Brazil CRM Analytics Market Forecast, By Type 15.12.1. Sales Analytics 15.12.2. Customer Analytics 15.12.3. Contact Center Analytics 15.12.4. Marketing Analytics 15.12.5. Web & Social Media Analytics 15.13. Brazil CRM Analytics Market Forecast, By End User 15.13.1. BFSI 15.13.2. Health Care 15.13.3. Retail 15.13.4. Telecom and IT 15.13.5. Media and Entertainment 15.13.6. Other End Users 15.14. Brazil CRM Analytics Market Forecast, By Deployment 15.14.1. On-premise 15.14.2. Cloud 15.15. Mexico CRM Analytics Market Forecast, By Type 15.15.1. Sales Analytics 15.15.2. Customer Analytics 15.15.3. Contact Center Analytics 15.15.4. Marketing Analytics 15.15.5. Web & Social Media Analytics 15.16. Mexico CRM Analytics Market Forecast, By End User 15.16.1. BFSI 15.16.2. Health Care 15.16.3. Retail 15.16.4. Telecom and IT 15.16.5. Media and Entertainment 15.16.6. Other End Users 15.17. Mexico CRM Analytics Market Forecast, By Deployment 15.17.1. On-premise 15.17.2. Cloud 15.18. Rest of South America CRM Analytics Market Forecast, By Type 15.18.1. Sales Analytics 15.18.2. Customer Analytics 15.18.3. Contact Center Analytics 15.18.4. Marketing Analytics 15.18.5. Web & Social Media Analytics 15.19. Rest of South America CRM Analytics Market Forecast, By End User 15.19.1. BFSI 15.19.2. Health Care 15.19.3. Retail 15.19.4. Telecom and IT 15.19.5. Media and Entertainment 15.19.6. Other End Users 15.20. Rest of South America CRM Analytics Market Forecast, By Deployment 15.20.1. On-premise 15.20.2. Cloud 15.21. South America CRM Analytics Market Attractiveness Analysis 15.21.1. By Type 15.21.2. By End User 15.21.3. By Deployment 15.22. PEST Analysis 15.23. Key Trends 15.24. Key Developments 16. Company Profiles 16.1. Market Share Analysis, by Company 16.2. Competition Matrix 16.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment 16.2.2. New Product Launches and Product Enhancements 16.2.3. Market Consolidation 16.2.3.1. M&A by Regions, Investment and Applications 16.2.3.2. M&A Key Players, Forward Integration and Backward 16.2.3.3. Integration 16.3. Company Profiles: Key Players 16.3.1. Accenture 16.3.1.1. Company Overview 16.3.1.2. Financial Overview 16.3.1.3. Product Portfolio 16.3.1.4. Business Strategy 16.3.1.5. Recent Developments 16.3.1.6. Development Footprint 16.3.2. Angoss Software Corporation 16.3.3. IBM Corporation 16.3.4. Infor 16.3.5. Microsoft Corporation 16.3.6. Oracle Corporation 16.3.7. Salesforce.com, Inc. 16.3.8. SAP SE 16.3.9. SAS AB 16.3.10. Teradata Corporation 17. Primary Key Insights

About This Report

Report ID 66433
Category Information Technology & Telecommunication
Published Date July 2020
Updated Date
Contact Us