Global Contact Center Analytics Market -Industry Analysis and Forecast (2019-2026) _ by Component, by Deployment Model, Organization Size, by Application, Vertical, and by Geography

Global Contact Center Analytics Market is expected to reach USD 2096.4 Million by 2026 from USD XX Million in 2018 at a CAGR of XX%. Global Contact Center Analytics Market To know about the Research Methodology:-Request Free Sample Report The report study has analyzed revenue impact of COVID -19 pandemic on the sales revenue of market leaders, market followers and market disrupters in the report and same is reflected in our analysis. This is a comprehensive global report focused on the current and future prospects of theGlobal Contact Center Analytics Market. This report is a consolidation of primary and secondary research, which provides market size, share, dynamics, and forecast for various segments and sub-segments considering the macro and micro environmental factors. An in-depth analysis of past trends, future trends, demographics, technological advancements, and regulatory requirements for the Global Contact Center Analytics Market has been done in order to calculate the growth rates for each segments and sub-segments. The key driving factor for Global Contact Center Analytics Market include the rapid growth in the demand for better customer experience management solutions, growing demand for speech and text analytics solutions, proliferation of cloud computing, and increased compliance requirements are the key drivers that propel the growth of the Global Contact Center Analytics Market. On-premises deployment model among the deployment models has greater adoption rate when compared to on-demand deployment model leading. It is majorly deployed by large enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process. Geographically, the Global Contact Center Analytics Market has been segmented into North America, Europe, Asia Pacific, Middle East & Africa and Latin America. The swift growth of the market in the North America region is expected to be the fastest-growing region in the global market. The growth in the region is attributed to presence of the most industries with large operation base and customer contact centers. Having two developed economies and early adopters of the technology, North America has witnessed the significant adoption of cloud-based and on-premises analytics solutions in most of its industries. Design and development of advanced cloud and on-premises analytics solutions that can withstand the changing needs of the customers is likely to boost the market growth. Key Highlights: • Complete analysis with respect to individual growth trends are incorporated within the scope of our study. • Assessment of market definition along with the identification of key drivers, restraints opportunities for Global Contact Center Analytics Market • Comprehensive analysis of factors that are instrumental in changing the market scenario, prospective opportunities, market shares, growth strategies along with identification of key companies are profiled. • Detailed quantitative analysis of the current and future trends for the forecast period has been profiled. • Global Contact Center Analytics Market analysis and segmentation with respect to component, deployment model, organization size, application, industry and geography. • Global Contact Center Analytics Market analysis and forecast for five major geographies- North America, Europe, Asia Pacific, Middle East & Africa and Latin America along with their key regions

Scope of the Global Contact Center Analytics Market : Inquire before buying

Global Contact Center Analytics Market, by Component:

• Software • Services

Global Contact Center Analytics Market, by Deployment Model:

• On-Premises • On-Demand

Global Contact Center Analytics Market, by Organization Size:

• Small & Medium Enterprises • Large Enterprises

Global Contact Center Analytics Market, by Application:

• Automatic Call Distributor • Risk and Compliance Management • Log Management • Real-time Monitoring and Reporting • Customer Experience Management • Workforce Optimization • Others applications

Global Contact Center Analytics Market, by Vertical:

• Healthcare and Life sciences • Manufacturing • Banking, Financial Services, and Insurance • Retail and Consumer Goods • Energy and Utilities • Telecom and IT • Academia and Research • Government and Defense • Travel and hospitality • Other industries

Global Contact Center Analytics Market, by Geography:

• North America • Europe • Asia Pacific • Middle East & Africa • Latin America

The major key players that influence growth of Global Contact Center Analytics Market includes:

• Oracle Corporation • Genesys • Nice Ltd. • Genpact Limiteds • Mitel Networks Corporation • SAP • 8x8, Inc. • Infineon • Verint Systems Inc. • Enghouse Interactive • Cisco Systems, Inc. • Callminer • Servion Global Solutions • Modulo Security, LLC • Tyco International Inc.

Available Customization:

Maximize Market Research offers customization of the report and scope of the report according to specific requirement of our clients.  

Global Contact Center Analytics Market

1. EXECUTIVE SUMMARY 2. RESEARCH METHODOLOGY 2.1. Market Definition 2.2. Market Scope 2.3. Data Sources 3. MARKET DYNAMICS 3.1. Market Drivers 3.2. Market Restraints 3.3. Market Opportunities 4. END-USER OVERVIEW 4.1. Key Trends 5. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY COMPONENT (2019-2026) 5.1. Introduction 5.2. Global Contact Center Analytics Market, by Softwares 5.2.1. Softwares Market Overview 5.2.2. Softwares Market Size & Forecast 5.3. Global Contact Center Analytics Market, by Services 5.3.1. Services Market Overview 5.3.2. Services Market Size & Forecast 5.4. Global Contact Center Analytics Market, by Trends 6. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY DEPLOYMENT (2019-2026) 6.1. Introduction 6.2. Global Contact Center Analytics Market, by On-Demand 6.2.1. On-Demand Market Overview 6.2.2. On-Demand Market Size & Forecast 6.3. Global Contact Center Analytics Market, by On-Premises 6.3.1. On-Premises Market Overview 6.3.2. On-Premises Market Size & Forecast 6.4. Global Contact Center Analytics Market, by Trends 7. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY ORGANIZATION SIZE (2019-2026) 7.1. Introduction 7.2. Global Contact Center Analytics Market, by Small & Medium Enterprises 7.2.1. Small & Medium Enterprises Market Overview 7.2.2. Small & Medium Enterprises Market Size & Forecast 7.3. Global Contact Center Analytics Market, by Large Enterprises 7.3.1. Large Enterprises Market Overview 7.3.2. Large Enterprises Market Size & Forecast 7.4. Global Contact Center Analytics Market, by Trends 8. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY APPLICATION (2019-2026) 8.1. Introduction 8.2. Global Contact Center Analytics Market, by Log Management 8.2.1. Log Management Market Overview 8.2.2. Log Management Market Size & Forecast 8.3. Global Contact Center Analytics Market, by Automatic Call Distributor 8.3.1. Automatic Call Distributor Market Overview 8.3.2. Automatic Call Distributor Market Size & Forecast 8.4. Global Contact Center Analytics Market, by Workforce Optimization 8.4.1. Workforce Optimization Market Overview 8.4.2. Workforce Optimization Market Size & Forecast 8.5. Global Contact Center Analytics Market, by Risk and Compliance Management 8.5.1. Risk and Compliance Management Market Overview 8.5.2. Risk and Compliance Management Market Size & Forecast 8.6. Global Contact Center Analytics Market, by Customer Experience Management 8.6.1. Customer Experience Management Market Overview 8.6.2. Customer Experience Management Market Size & Forecast 8.7. Global Contact Center Analytics Market, by Real-time Monitoring and Reporting 8.7.1. Real-time Monitoring and Reporting Market Overview 8.7.2. Real-time Monitoring and Reporting Market Size & Forecast 8.8. Global Contact Center Analytics Market, by Trends 9. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY VERTICAL (2019-2026) 9.1. Introduction 9.2. Global Contact Center Analytics Market, by BFSI 9.2.1. BFSI Market Overview 9.2.2. BFSI Market Size & Forecast 9.3. Global Contact Center Analytics Market, by Energy & Utilities 9.3.1. Energy & Utilities Market Overview 9.3.2. Energy & Utilities Market Size & Forecast 9.4. Global Contact Center Analytics Market, by Telecom & IT 9.4.1. Telecom & IT Market Overview 9.4.2. Telecom & IT Market Size & Forecast 9.5. Global Contact Center Analytics Market, by Retail and eCommerce 9.5.1. Retail and eCommerce Market Overview 9.5.2. Retail and eCommerce Market Size & Forecast 9.6. Global Contact Center Analytics Market, by Energy & Utilities 9.6.1. Energy & Utilities Market Overview 9.6.2. Energy & Utilities Market Size & Forecast 9.7. Global Contact Center Analytics Market, by Healthcare & life Sciences 9.7.1. Healthcare & life Sciences Market Overview 9.7.2. Healthcare & life Sciences Market Size & Forecast 9.8. Global Contact Center Analytics Market, by Academia & Research 9.8.1. Academia & Research Market Overview 9.8.2. Academia & Research Market Size & Forecast 9.9. Global Contact Center Analytics Market, by Hospitality & Research 9.9.1. Hospitality & Research Market Overview 9.9.2. Hospitality & Research Market Size & Forecast 9.10. Global Contact Center Analytics Market, by Others 9.10.1. Others Market Overview 9.10.2. Others Market Size & Forecast 9.11. Global Contact Center Analytics Market, by Manufacturing 9.11.1. Manufacturing Market Overview 9.11.2. Manufacturing Market Size & Forecast 9.12. Global Contact Center Analytics Market, by Media & Entertainment 9.12.1. Media & Entertainment Market Overview 9.12.2. Media & Entertainment Market Size & Forecast 9.13. Global Contact Center Analytics Market, by Trends 10. GLOBAL CONTACT CENTER ANALYTICS MARKET, BY GEOGRAPHY (2019-2026) 10.1. North America Contact Center Analytics Market 10.1.1. North America Contact Center Analytics Market, by Component 10.1.2. North America Contact Center Analytics Market, by Deployment Model 10.1.3. North America Contact Center Analytics Market, by Organization Size 10.1.4. North America Contact Center Analytics Market, by Application 10.1.5. North America Contact Center Analytics Market, by Industry Vertical 10.1.6. North America Contact Center Analytics Market, by Region 10.1.6.1. U.S. Contact Center Analytics Market 10.1.6.2. Canada Contact Center Analytics Market 10.1.6.3. Rest of North America Contact Center Analytics Market 10.2. Europe Contact Center Analytics Market 10.2.1. Europe Contact Center Analytics Market, by Component 10.2.2. Europe Contact Center Analytics Market, by Deployment Model 10.2.3. Europe Contact Center Analytics Market, by Organization Size 10.2.4. Europe Contact Center Analytics Market, by Application 10.2.5. Europe Contact Center Analytics Market, by Industry Vertical 10.2.6. Europe Contact Center Analytics Market, by Region 10.2.6.1. France Global Contact Center Analytics Market 10.2.6.2. Germany Global Contact Center Analytics Market 10.2.6.3. U.K .Global Contact Center Analytics Market 10.2.6.4. Rest of Europe Global Contact Center Analytics Market 10.3. Asia Pacific Contact Center Analytics Market 10.3.1. Asia-Pacific Contact Center Analytics Market, by Component 10.3.2. Asia-Pacific Contact Center Analytics Market, by Deployment Model 10.3.3. Asia-Pacific Contact Center Analytics Market, by Organization Size 10.3.4. Asia-Pacific Contact Center Analytics Market, by Application 10.3.5. Asia-Pacific Contact Center Analytics Market, by Industry Vertical 10.3.6. Asia-Pacific Contact Center Analytics Market, by Region 10.3.6.1. China Contact Center Analytics Market 10.3.6.2. Japan Contact Center Analytics Market 10.3.6.3. India Contact Center Analytics Market 10.3.6.4. Australia Contact Center Analytics Market 10.3.6.5. South Korea Contact Center Analytics Market 10.3.6.6. Rest of Asia Pacific Contact Center Analytics Market 10.4. Middle East & Africa Contact Center Analytics Market 10.4.1. Middle East & Africa Contact Center Analytics Market, by Component 10.4.2. Middle East & Africa Contact Center Analytics Market, by Deployment Model 10.4.3. Middle East & Africa Contact Center Analytics Market, by Organization Size 10.4.4. Middle East & Africa Contact Center Analytics Market, by Application 10.4.5. Middle East & Africa Contact Center Analytics Market, by Industry Vertical 10.4.6. Middle East & Africa Contact Center Analytics Market, by Region 10.4.6.1. North Africa Contact Center Analytics Market 10.4.6.2. South Africa Contact Center Analytics Market 10.4.6.3. GCC Contact Center Analytics Market 10.4.6.4. Egypt Contact Center Analytics Market 10.4.6.5. Nigeria Contact Center Analytics Market 10.4.6.6. Rest of Middle East & Africa Contact Center Analytics Market 10.5. Latin America Contact Center Analytics Market 10.5.1. Latin America Contact Center Analytics Market, by Component 10.5.2. Latin America Contact Center Analytics Market, by Deployment Model 10.5.3. Latin America Contact Center Analytics Market, by Organization Size 10.5.4. Latin America Contact Center Analytics Market, by Application 10.5.5. Latin America Contact Center Analytics Market, by Industry Vertical 10.5.6. Latin America Contact Center Analytics Market, by Region 10.5.6.1. Brazil Contact Center Analytics Market 10.5.6.2. Argentina Contact Center Analytics Market 10.5.6.3. Columbia Contact Center Analytics Market 10.5.6.4. Mexico Contact Center Analytics Market 10.5.6.5. Rest of Latin America Contact Center Analytics Market 11. MARKET COMPETITION ANALYSIS 11.1 Market Share/Positioning Analysis 11.2 Key Innovators 11.3 Company Profiles 11.3.1 Oracle Corporation 11.3.1.1 Overview 11.3.1.2 Products/ End-user 11.3.1.3 Strategy 11.3.1.4 Key Developments 11.3.2 Cisco Systems, Inc. 11.3.2.1 Overview 11.3.2.2 Products/ End-user 11.3.2.3 Strategy 11.3.2.4 Key Developments 11.3.3 Verint Systems Inc. 11.3.3.1 Overview 11.3.3.2 Products/ End-user 11.3.3.3 Strategy 11.3.3.4 Key Developments 11.3.4 Genpact Limited 11.3.4.1 Overview 11.3.4.2 Products/ End-user 11.3.4.3 Strategy 11.3.4.4 Key Developments 11.3.5 Genesys 11.3.5.1 Overview 11.3.5.2 Products/ End-user 11.3.5.3 Strategy 11.3.5.4 Key Developments 11.3.6 Mitel Networks Corporation 11.3.6.1 Overview 11.3.6.2 Products/ End-user 11.3.6.3 Strategy 11.3.6.4 Key Developments 11.3.7 Nice Ltd. 11.3.7.1 Overview 11.3.7.2 Products/ End-user 11.3.7.3 Strategy 11.3.7.4 Key Developments 11.3.8 8x8, Inc. 11.3.8.1 Overview 11.3.8.2 Products/ End-user 11.3.8.3 Strategy 11.3.8.4 Key Developments 11.3.9 SAP 11.3.9.1 Overview 11.3.9.2 Products/ End-user 11.3.9.3 Strategy 11.3.9.4 Key Developments 11.3.10 Enghouse Interactive 11.3.10.1 Overview 11.3.10.2 Products/ End-user 11.3.10.3 Strategy 11.3.10.4 Key Developments 11.3.11 Callminer 11.3.11.1 Overview 11.3.11.2 Products/ End-user 11.3.11.3 Strategy 11.3.11.4 Key Developments 11.3.12 Servion Global Solutions 11.3.12.1 Overview 11.3.12.2 Products/ End-user 11.3.12.3 Strategy 11.3.12.4 Key Developments 11.3.13 Five9, Inc. 11.3.13.1 Overview 11.3.13.2 Products/ End-user 11.3.13.3 Strategy 11.3.13.4 Key Developments

About This Report

Report ID 6943
Category Information Technology & Telecommunication
Published Date Nov 2019
Updated Date Aug 2020
Contact Us