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Global Cloud Based Contact Center Market – Global Industry Analysis and Forecast (2017-2026) – by Component, Organization Size, Deployment Mode, Industry, and Geography

Market Scenario

Global Cloud Based Contact Center Market was valued US$ 5.90 Bn in 2017 and is estimated to reach US$ 30.34 Bn by 2026 at a CAGR of about 22.71% during a forecast period. A cloud contact centre refers to the central point in an enterprise, being hosted on an Internet server, from where all inbound, as well as the outbound customer communications, are handled. As users continue to increase their use of digital channels to attach with businesses, the necessity to update the contact centre is imperious. Reducing costs and improving ROI, providing better customer experiences and employee empowerment, optimizing agent efficiency, and improving scalability and flexibility are some of the major driving factors for the Global Cloud Based Contact Center Market. Cloud-based contact centre solutions allow numerous companies to employ contact centre providers’ contributions to the cloud. These results streamline the procedure of providing reorganized, up-to-date facilities to customers and distinguish these services to match preferences and demands. However, lack of knowledge and risk of information loss are certain factors to restrain the Cloud-Based Contact Center Market growth. The Global Cloud Based Contact Center Market has been segmented on the basis of organization sizes into Small and Medium-sized Enterprises (SMEs) and the large enterprises. The large enterprises segment is expected to have the larger market share because of enhanced cloud-based contact center systems helping to enhance customer experience. The advantages, like better scalability, and improved flexibility are further expected to create significant demand for cloud-based contact center solutions fuelling the overall growth.Cloud-Based Contact Center Market The Global Cloud Based Contact Center Market is segmented by component, organization size, deployment mode, industry, and region. The hybrid cloud among the deployment mode is expected to hold a higher market share as compared to the private and public cloud. A mix of private and public properties gives organizations an added advantage of understanding the exact storage need and requirements resulting in higher demand. North America is estimated to hold the largest market size in 2018. The market in North America is expected to have the largest market share because of the presence of major vendors and an increase in adoption of associated services. The key players of Global Cloud Based Contact Center Market includeOracle (US), 8x8 Inc. (US), Cisco Systems (US), Five9 (US), and Genesys (US).

The scope of the Cloud-Based Contact Center Market :

Cloud-Based Contact Center Market, By Component

• Solution • Services o Professional o Managed

Cloud-Based Contact Center Market, By Organization Size

• Large Enterprise • SMEs

Cloud-Based Contact Center Market, By Deployment Mode

• Public Cloud • Private Cloud • Hybrid Cloud

Cloud-Based Contact Center Market, By Industry

• Banking, Financial Services, and Insurance • Government & Public Sector • IT and Telecom • Manufacturing • Healthcare • Retail • Media & Entertainment • Others

Cloud-Based Contact Center Market, By Geography

• North America • Europe • Asia-Pacific • Middle East & Africa • Latin America

Key Players operating in the Cloud-Based Contact Center Market :

• Oracle • Five9 • Nice Ltd. • 8x8 Inc. • Connect First • Cisco Systems • Genesys • Aspect Software • 3clogic • NewVoiceMedia • 3CLogic Passive Authentication Market

Table of Contents

Global Cloud Based Contact Center Market

1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 1.4. Key Questions Answered 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations Used 2.3. Research Methodology 3. Executive Summary 3.1. Global Cloud-Based Contact Center Market Size, by Market Value (US$ Mn) and Market, by Region 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.3. Drivers and Restraints Snapshot Analysis 4.3.1. Drivers 4.3.2. Restraints 4.3.3. Opportunities 4.3.4. Porter’s Analysis 4.3.5. Value Chain Analysis 4.3.6. SWOT Analysis 5. Global Cloud-Based Contact Center Market Analysis and Forecast 5.1. Global Cloud-Based Contact Center Market Analysis and Forecast 5.2. Global Cloud-Based Contact Center Market Size& Y-o-Y Growth Analysis 5.2.1. North America 5.2.2. Europe 5.2.3. Asia Pacific 5.2.4. Middle East & Africa 5.2.5. Latin America 6. Global Cloud-Based Contact Center Market Analysis and Forecast, by Organization Size 6.1. Introduction and Definition 6.2. Key Findings 6.3. Global Cloud-Based Contact Center Market Value Share Analysis, by Organization Size 6.4. Market Size (US$ Mn) Forecast, by Organization Size 6.5. Global Cloud-Based Contact Center Market Analysis, by Organization Size 6.6. Cloud-Based Contact Center Market Attractiveness Analysis, by Organization Size 7. Global Cloud-Based Contact Center Market Analysis and Forecast, by Component 7.1. Introduction and Definition 7.2. Global Cloud-Based Contact Center Market Value Share Analysis, by Component 7.3. Market Size (US$ Mn) Forecast, by Component 7.4. Global Cloud-Based Contact Center Market Analysis, by Component 7.5. Global Cloud-Based Contact Center Market Attractiveness Analysis, by Component 8. Global Cloud-Based Contact Center Market Analysis and Forecast, by Deployment Mode 8.1. Introduction and Definition 8.2. Global Cloud-Based Contact Center Market Value Share Analysis, by Deployment Mode 8.3. Market Size (US$ Mn) Forecast, by Deployment Mode 8.4. Global Cloud-Based Contact Center Market Analysis, by Deployment Mode 8.5. Global Cloud-Based Contact Center Market Attractiveness Analysis, by Deployment Mode 9. Global Cloud-Based Contact Center Market Analysis and Forecast, by Industry 9.1. Introduction and Definition 9.2. Global Cloud-Based Contact Center Market Value Share Analysis, by Industry 9.3. Market Size (US$ Mn) Forecast, by Industry 9.4. Global Cloud-Based Contact Center Market Analysis, by Industry 9.5. Global Cloud-Based Contact Center Market Attractiveness Analysis, by Industry 10. Global Cloud-Based Contact Center Market Analysis, by Region 10.1. Global Cloud-Based Contact Center Market Value Share Analysis, by Region 10.2. Market Size (US$ Mn) Forecast, by Region 10.3. Global Cloud-Based Contact Center Market Attractiveness Analysis, by Region 11. North America Cloud-Based Contact Center Market Analysis 11.1. Key Findings 11.2. North America Cloud-Based Contact Center Market Overview 11.3. North America Cloud-Based Contact Center Market Value Share Analysis, by Organization Size 11.4. North America Cloud-Based Contact Center Market Forecast, by Organization Size 11.4.1. Large Enterprises 11.4.2. Small & Medium Enterprises 11.5. North America Cloud-Based Contact Center Market Value Share Analysis, by Component 11.6. North America Cloud-Based Contact Center Market Forecast, by Component 11.6.1. Solution 11.6.2. Services 11.7. North America Cloud-Based Contact Center Market Value Share Analysis, by Deployment Mode 11.8. North America Cloud-Based Contact Center Market Forecast, by Deployment Mode 11.8.1. Public Cloud 11.8.2. Private Cloud 11.8.3. Hybrid Cloud 11.9. North America Cloud-Based Contact Center Market Value Share Analysis, by Industry 11.10. North America Cloud-Based Contact Center Market Forecast, by Industry 11.10.1. Retail 11.10.2. Healthcare 11.10.3. Banking, Financial Services, and Insurance 11.10.4. Government & Public Sector 11.10.5. IT and Telecom 11.10.6. Manufacturing 11.10.7. Media & Entertainment 11.10.8. Others 11.11. North America Cloud-Based Contact Center Market Value Share Analysis, by Country 11.12. North America Cloud-Based Contact Center Market Forecast, by Country 11.12.1.1. U.S. 11.12.1.2. Canada 11.13. North America Cloud-Based Contact Center Market Analysis, by Country 11.14. U.S. Cloud-Based Contact Center Market Forecast, by Organization Size 11.14.1. Large Enterprises 11.14.2. Small & Medium Enterprises 11.15. U.S. Cloud-Based Contact Center Market Forecast, by Component 11.15.1. Solution 11.15.2. Services 11.16. U.S. Cloud-Based Contact Center Market Forecast, by Deployment Mode 11.16.1. Public Cloud 11.16.2. Private Cloud 11.16.3. Hybrid Cloud 11.17. U.S. Cloud-Based Contact Center Market Forecast, by Industry 11.17.1. Retail 11.17.2. Healthcare 11.17.3. Banking, Financial Services, and Insurance 11.17.4. Government & Public Sector 11.17.5. IT and Telecom 11.17.6. Manufacturing 11.17.7. Media & Entertainment 11.17.8. Others 11.18. Canada Cloud-Based Contact Center Market Forecast, by Organization Size 11.18.1. Large Enterprises 11.18.2. Small & Medium Enterprises 11.19. Canada Cloud-Based Contact Center Market Forecast, by Component 11.19.1. Solution 11.19.2. Services 11.20. Canada Cloud-Based Contact Center Market Forecast, by Deployment Mode 11.20.1. Public Cloud 11.20.2. Private Cloud 11.20.3. Hybrid Cloud 11.21. Canada Cloud-Based Contact Center Market Forecast, by Industry 11.21.1. Retail 11.21.2. Healthcare 11.21.3. Banking, Financial Services, and Insurance 11.21.4. Government & Public Sector 11.21.5. IT and Telecom 11.21.6. Manufacturing 11.21.7. Media & Entertainment 11.21.8. Others 11.22. North America Cloud-Based Contact Center Market Attractiveness Analysis 11.22.1. By Organization Size 11.22.2. By Component 11.22.3. By Deployment Mode 11.22.4. By Industry 11.23. PEST Analysis 12. Europe Cloud-Based Contact Center Market Analysis 12.1. Key Findings 12.2. Europe Cloud-Based Contact Center Market Overview 12.3. Europe Cloud-Based Contact Center Market Value Share Analysis, by Organization Size 12.4. Europe Cloud-Based Contact Center Market Forecast, by Organization Size 12.4.1. Large Enterprises 12.4.2. Small & Medium Enterprises 12.5. Europe Cloud-Based Contact Center Market Value Share Analysis, by Component 12.6. Europe Cloud-Based Contact Center Market Forecast, by Component 12.6.1. Solution 12.6.2. Services 12.7. Europe Cloud-Based Contact Center Market Value Share Analysis, by Deployment Mode 12.8. Europe Cloud-Based Contact Center Market Forecast, by Deployment Mode 12.8.1. Public Cloud 12.8.2. Private Cloud 12.8.3. Hybrid Cloud 12.9. Europe Cloud-Based Contact Center Market Value Share Analysis, by Industry 12.10. Europe Cloud-Based Contact Center Market Forecast, by Industry 12.10.1. Retail 12.10.2. Healthcare 12.10.3. Banking, Financial Services, and Insurance 12.10.4. Government & Public Sector 12.10.5. IT and Telecom 12.10.6. Manufacturing 12.10.7. Media & Entertainment 12.10.8. Others 12.11. Europe Cloud-Based Contact Center Market Value Share Analysis, by Country 12.12. Europe Cloud-Based Contact Center Market Forecast, by Country 12.12.1.1. Germany 12.12.1.2. U.K. 12.12.1.3. France 12.12.1.4. Italy 12.12.1.5. Spain 12.12.1.6. Rest of Europe 12.13. Europe Cloud-Based Contact Center Market Analysis, by Country/ Sub-region 12.14. Germany Cloud-Based Contact Center Market Forecast, by Organization Size 12.14.1. Large Enterprises 12.14.2. Small & Medium Enterprises 12.15. Germany Cloud-Based Contact Center Market Forecast, by Component 12.15.1. Solution 12.15.2. Services 12.16. Germany Cloud-Based Contact Center Market Forecast, by Deployment Mode 12.16.1. Public Cloud 12.16.2. Private Cloud 12.16.3. Hybrid Cloud 12.17. Germany Cloud-Based Contact Center Market Forecast, by Industry 12.17.1. Retail 12.17.2. Healthcare 12.17.3. Banking, Financial Services, and Insurance 12.17.4. Government & Public Sector 12.17.5. IT and Telecom 12.17.6. Manufacturing 12.17.7. Media & Entertainment 12.17.8. Others 12.18. U.K. Cloud-Based Contact Center Market Forecast, by Organization Size 12.18.1. Large Enterprises 12.18.2. Small & Medium Enterprises 12.18.3. Heavy Commercial Vehicle 12.19. U.K. Cloud-Based Contact Center Market Forecast, by Component 12.19.1. Solution 12.19.2. Services 12.20. U.K. Cloud-Based Contact Center Market Forecast, by Deployment Mode 12.20.1. Public Cloud 12.20.2. Hybrid Cloud 12.20.3. Private Cloud 12.21. U.K. Cloud-Based Contact Center Market Forecast, by Industry 12.21.1. Retail 12.21.2. Healthcare 12.21.3. Banking, Financial Services, and Insurance 12.21.4. Government & Public Sector 12.21.5. IT and Telecom 12.21.6. Manufacturing 12.21.7. Media & Entertainment 12.21.8. Others 12.22. France Cloud-Based Contact Center Market Forecast, by Organization Size 12.22.1. Large Enterprises 12.22.2. Small & Medium Enterprises 12.23. France Cloud-Based Contact Center Market Forecast, by Component 12.23.1. Solution 12.23.2. Services 12.24. France Cloud-Based Contact Center Market Forecast, by Deployment Mode 12.24.1. Public Cloud 12.24.2. Private Cloud 12.24.3. Hybrid Cloud 12.25. France Cloud-Based Contact Center Market Forecast, by Industry 12.25.1. Retail 12.25.2. Healthcare 12.25.3. Banking, Financial Services, and Insurance 12.25.4. Government & Public Sector 12.25.5. IT and Telecom 12.25.6. Manufacturing 12.25.7. Media & Entertainment 12.25.8. Others 12.26. Italy Cloud-Based Contact Center Market Forecast, by Organization Size 12.26.1. Large Enterprises 12.26.2. Small & Medium Enterprises 12.27. Italy Cloud-Based Contact Center Market Forecast, by Component 12.27.1. Solution 12.27.2. Services 12.28. Italy Cloud-Based Contact Center Market Forecast, by Deployment Mode 12.28.1. Public Cloud 12.28.2. Private Cloud 12.28.3. Hybrid Cloud 12.29. Italy Cloud-Based Contact Center Market Forecast, by Industry 12.29.1. Retail 12.29.2. Healthcare 12.29.3. Banking, Financial Services, and Insurance 12.29.4. Government & Public Sector 12.29.5. IT and Telecom 12.29.6. Manufacturing 12.29.7. Media & Entertainment 12.29.8. Others 12.30. Spain Cloud-Based Contact Center Market Forecast, by Organization Size 12.30.1. Large Enterprises 12.30.2. Small & Medium Enterprises 12.31. Spain Cloud-Based Contact Center Market Forecast, by Component 12.31.1. Solution 12.31.2. Services 12.32. Spain Cloud-Based Contact Center Market Forecast, by Deployment Mode 12.32.1. Public Cloud 12.32.2. Private Cloud 12.32.3. Hybrid Cloud 12.33. Spain Cloud-Based Contact Center Market Forecast, by Industry 12.33.1. Retail 12.33.2. Healthcare 12.33.3. Banking, Financial Services, and Insurance 12.33.4. Government & Public Sector 12.33.5. IT and Telecom 12.33.6. Manufacturing 12.33.7. Media & Entertainment 12.33.8. Others 12.34. Rest of Europe Cloud-Based Contact Center Market Forecast, by Organization Size 12.34.1. Large Enterprises 12.34.2. Small & Medium Enterprises 12.35. Rest of Europe Cloud-Based Contact Center Market Forecast, by Component 12.35.1. Solution 12.35.2. Services 12.36. Rest of Europe Cloud-Based Contact Center Market Forecast, by Deployment Mode 12.36.1. Public Cloud 12.36.2. Private Cloud 12.36.3. Hybrid Cloud 12.37. Rest Of Europe Cloud-Based Contact Center Market Forecast, by Industry 12.37.1. Retail 12.37.2. Healthcare 12.37.3. Banking, Financial Services, and Insurance 12.37.4. Government & Public Sector 12.37.5. IT and Telecom 12.37.6. Manufacturing 12.37.7. Media & Entertainment 12.37.8. Others 12.38. Europe Cloud-Based Contact Center Market Attractiveness Analysis 12.38.1. By Organization Size 12.38.2. By Component 12.38.3. By Deployment Mode 12.38.4. By Industry 12.39. PEST Analysis 13. Asia Pacific Cloud-Based Contact Center Market Analysis 13.1. Key Findings 13.2. Asia Pacific Cloud-Based Contact Center Market Overview 13.3. Asia Pacific Cloud-Based Contact Center Market Value Share Analysis, by Organization Size 13.4. Asia Pacific Cloud-Based Contact Center Market Forecast, by Organization Size 13.4.1. Large Enterprises 13.4.2. Small & Medium Enterprises 13.5. Asia Pacific Cloud-Based Contact Center Market Value Share Analysis, by Component 13.6. Asia Pacific Cloud-Based Contact Center Market Forecast, by Component 13.6.1. Solution 13.6.2. Services 13.7. Asia Pacific Cloud-Based Contact Center Market Value Share Analysis, by Deployment Mode 13.8. Asia Pacific Cloud-Based Contact Center Market Forecast, by Deployment Mode 13.8.1. Public Cloud 13.8.2. Private Cloud 13.8.3. Hybrid Cloud 13.9. Asia Pacific Cloud-Based Contact Center Market Value Share Analysis, by Industry 13.10. Asia Pacific Cloud-Based Contact Center Market Forecast, by Industry 13.10.1. Retail 13.10.2. Healthcare 13.10.3. Banking, Financial Services, and Insurance 13.10.4. Government & Public Sector 13.10.5. IT and Telecom 13.10.6. Manufacturing 13.10.7. Media & Entertainment 13.10.8. Others 13.11. Asia Pacific Cloud-Based Contact Center Market Value Share Analysis, by Country 13.12. Asia Pacific Cloud-Based Contact Center Market Forecast, by Country 13.12.1. China 13.12.2. India 13.12.3. Japan 13.12.4. ASEAN 13.12.5. Rest of Asia Pacific 13.13. Asia Pacific Cloud-Based Contact Center Market Analysis, by Country/ Sub-region 13.14. China Cloud-Based Contact Center Market Forecast, by Organization Size 13.14.1. Large Enterprises 13.14.2. Small & Medium Enterprises 13.15. China Cloud-Based Contact Center Market Forecast, by Component 13.15.1. Solution 13.15.2. Services 13.16. China Cloud-Based Contact Center Market Forecast, by Deployment Mode 13.16.1. Public Cloud 13.16.2. Private Cloud 13.16.3. Hybrid Cloud 13.17. China Cloud-Based Contact Center Market Forecast, by Industry 13.17.1. Retail 13.17.2. Healthcare 13.17.3. Banking, Financial Services, and Insurance 13.17.4. Government & Public Sector 13.17.5. IT and Telecom 13.17.6. Manufacturing 13.17.7. Media & Entertainment 13.17.8. Others 13.18. India Cloud-Based Contact Center Market Forecast, by Organization Size 13.18.1. Large Enterprises 13.18.2. Small & Medium Enterprises 13.19. India Cloud-Based Contact Center Market Forecast, by Component 13.19.1. Solution 13.19.2. Services 13.20. India Cloud-Based Contact Center Market Forecast, by Deployment Mode 13.20.1. Public Cloud 13.20.2. Private Cloud 13.20.3. Hybrid Cloud 13.21. India Cloud-Based Contact Center Market Forecast, by Industry 13.21.1. Retail 13.21.2. Healthcare 13.21.3. Banking, Financial Services, and Insurance 13.21.4. Government & Public Sector 13.21.5. IT and Telecom 13.21.6. Manufacturing 13.21.7. Media & Entertainment 13.21.8. Others 13.22. Japan Cloud-Based Contact Center Market Forecast, by Organization Size 13.22.1. Large Enterprises 13.22.2. Small & Medium Enterprises 13.23. Japan Cloud-Based Contact Center Market Forecast, by Component 13.23.1. Solution 13.23.2. Services 13.24. Japan Cloud-Based Contact Center Market Forecast, by Deployment Mode 13.24.1. Public Cloud 13.24.2. Private Cloud 13.24.3. Hybrid Cloud 13.25. Japan Cloud-Based Contact Center Market Forecast, by Industry 13.25.1. Retail 13.25.2. Healthcare 13.25.3. Banking, Financial Services, and Insurance 13.25.4. Government & Public Sector 13.25.5. IT and Telecom 13.25.6. Manufacturing 13.25.7. Media & Entertainment 13.25.8. Others 13.26. ASEAN Cloud-Based Contact Center Market Forecast, by Organization Size 13.26.1. Large Enterprises 13.26.2. Small & Medium Enterprises 13.27. ASEAN Cloud-Based Contact Center Market Forecast, by Component 13.27.1. Solution 13.27.2. Services 13.28. ASEAN Cloud-Based Contact Center Market Forecast, by Deployment Mode 13.28.1. Public Cloud 13.28.2. Private Cloud 13.28.3. Hybrid Cloud 13.29. ASEAN Cloud-Based Contact Center Market Forecast, by Industry 13.29.1. Retail 13.29.2. Healthcare 13.29.3. Banking, Financial Services, and Insurance 13.29.4. Government & Public Sector 13.29.5. IT and Telecom 13.29.6. Manufacturing 13.29.7. Media & Entertainment 13.29.8. Others 13.30. Rest of Asia Pacific Cloud-Based Contact Center Market Forecast, by Organization Size 13.30.1. Large Enterprises 13.30.2. Small & Medium Enterprises 13.31. Rest of Asia Pacific Cloud-Based Contact Center Market Forecast, by Component 13.31.1. Solution 13.31.2. Services 13.32. Rest of Asia Pacific Cloud-Based Contact Center Market Forecast, by Deployment Mode 13.32.1. Public Cloud 13.32.2. Private Cloud 13.32.3. Hybrid Cloud 13.33. Rest of Asia Pacific Cloud-Based Contact Center Market Forecast, by Industry 13.33.1. Retail 13.33.2. Healthcare 13.33.3. Banking, Financial Services, and Insurance 13.33.4. Government & Public Sector 13.33.5. IT and Telecom 13.33.6. Manufacturing 13.33.7. Media & Entertainment 13.33.8. Others 13.34. Asia Pacific Cloud-Based Contact Center Market Attractiveness Analysis 13.34.1. By Organization Size 13.34.2. By Component 13.34.3. By Deployment Mode 13.34.4. By Industry 13.35. PEST Analysis 14. Middle East & Africa Cloud-Based Contact Center Market Analysis 14.1. Key Findings 14.2. Middle East & Africa Cloud-Based Contact Center Market Overview 14.3. Middle East & Africa Cloud-Based Contact Center Market Value Share Analysis, by Organization Size 14.4. Middle East & Africa Cloud-Based Contact Center Market Forecast, by Organization Size 14.4.1. Large Enterprises 14.4.2. Small & Medium Enterprises 14.5. Middle East & Africa Cloud-Based Contact Center Market Value Share Analysis, by Component 14.6. Middle East & Africa Cloud-Based Contact Center Market Forecast, by Component 14.6.1. Solution 14.6.2. Services 14.7. Middle East & Africa Cloud-Based Contact Center Market Value Share Analysis, by Deployment Mode 14.8. Middle East & Africa Cloud-Based Contact Center Market Forecast, by Deployment Mode 14.8.1. Public Cloud 14.8.2. Private Cloud 14.8.3. Hybrid Cloud 14.9. Middle East & Africa Cloud-Based Contact Center Market Value Share Analysis, by Industry 14.10. Middle East & Africa Cloud-Based Contact Center Market Forecast, by Industry 14.10.1. Retail 14.10.2. Healthcare 14.10.3. Banking, Financial Services, and Insurance 14.10.4. Government & Public Sector 14.10.5. IT and Telecom 14.10.6. Manufacturing 14.10.7. Media & Entertainment 14.10.8. Others 14.11. Middle East & Africa Cloud-Based Contact Center Market Value Share Analysis, by Country 14.12. Middle East & Africa Cloud-Based Contact Center Market Forecast, by Country 14.12.1. GCC 14.12.2. South Africa 14.12.3. Rest of Middle East & Africa 14.13. Middle East & Africa Cloud-Based Contact Center Market Analysis, by Country/ Sub-region 14.14. GCC Cloud-Based Contact Center Market Forecast, by Organization Size 14.14.1. Large Enterprises 14.14.2. Small & Medium Enterprises 14.15. GCC Cloud-Based Contact Center Market Forecast, by Component 14.15.1. Solution 14.15.2. Services 14.16. GCC Cloud-Based Contact Center Market Forecast, by Deployment Mode 14.16.1. Public Cloud 14.16.2. Private Cloud 14.16.3. Hybrid Cloud 14.17. GCC Cloud-Based Contact Center Market Forecast, by Industry 14.17.1. Retail 14.17.2. Healthcare 14.17.3. Banking, Financial Services, and Insurance 14.17.4. Government & Public Sector 14.17.5. IT and Telecom 14.17.6. Manufacturing 14.17.7. Media & Entertainment 14.17.8. Others 14.18. South Africa Cloud-Based Contact Center Market Forecast, by Organization Size 14.18.1. Large Enterprises 14.18.2. Small & Medium Enterprises 14.19. South Africa Cloud-Based Contact Center Market Forecast, by Component 14.19.1. Solution 14.19.2. Services 14.20. South Africa Cloud-Based Contact Center Market Forecast, by Deployment Mode 14.20.1. Public Cloud 14.20.2. Private Cloud 14.20.3. Hybrid Cloud 14.21. South Africa Cloud-Based Contact Center Market Forecast, by Industry 14.21.1. Retail 14.21.2. Healthcare 14.21.3. Banking, Financial Services, and Insurance 14.21.4. Government & Public Sector 14.21.5. IT and Telecom 14.21.6. Manufacturing 14.21.7. Media & Entertainment 14.21.8. Others 14.22. Rest of Middle East & Africa Cloud-Based Contact Center Market Forecast, by Organization Size 14.22.1. Large Enterprises 14.22.2. Small & Medium Enterprises 14.23. Rest of Middle East & Africa Cloud-Based Contact Center Market Forecast, by Component 14.23.1. Solution 14.23.2. Services 14.24. Rest of Middle East & Africa Cloud-Based Contact Center Market Forecast, by Deployment Mode 14.24.1. Public Cloud 14.24.2. Private Cloud 14.24.3. Hybrid Cloud 14.25. Rest of Middle East & Africa Cloud-Based Contact Center Market Forecast, by Industry 14.25.1. Retail 14.25.2. Healthcare 14.25.3. Banking, Financial Services, and Insurance 14.25.4. Government & Public Sector 14.25.5. IT and Telecom 14.25.6. Manufacturing 14.25.7. Media & Entertainment 14.25.8. Others 14.26. Middle East & Africa Cloud-Based Contact Center Market Attractiveness Analysis 14.26.1. By Organization Size 14.26.2. By Component 14.26.3. By Deployment Mode 14.26.4. By Industry 14.27. PEST Analysis 15. Latin America Cloud-Based Contact Center Market Analysis 15.1. Key Findings 15.2. Latin America Cloud-Based Contact Center Market Overview 15.3. Latin America Cloud-Based Contact Center Market Value Share Analysis, by Organization Size 15.4. Latin America Cloud-Based Contact Center Market Forecast, by Organization Size 15.4.1. Large Enterprises 15.4.2. Small & Medium Enterprises 15.5. Latin America Cloud-Based Contact Center Market Value Share Analysis, by Component 15.6. Latin America Cloud-Based Contact Center Market Forecast, by Component 15.6.1. Solution 15.6.2. Services 15.7. Latin America Cloud-Based Contact Center Market Value Share Analysis, by Deployment Mode 15.8. Latin America Cloud-Based Contact Center Market Forecast, by Deployment Mode 15.8.1. Public Cloud 15.8.2. Private Cloud 15.8.3. Hybrid Cloud 15.9. Latin America Cloud-Based Contact Center Market Value Share Analysis, by Industry 15.10. Latin America Cloud-Based Contact Center Market Forecast, by Industry 15.10.1. Retail 15.10.2. Healthcare 15.10.3. Banking, Financial Services, and Insurance 15.10.4. Government & Public Sector 15.10.5. IT and Telecom 15.10.6. Manufacturing 15.10.7. Media & Entertainment 15.10.8. Others 15.11. Latin America Cloud-Based Contact Center Market Value Share Analysis, by Country 15.12. Latin America Cloud-Based Contact Center Market Forecast, by Country 15.12.1.1. Brazil 15.12.1.2. Mexico 15.12.1.3. Rest of Latin America 15.13. Latin America Cloud-Based Contact Center Market Analysis, by Country/ Sub-region 15.14. Brazil Cloud-Based Contact Center Market Forecast, by Organization Size 15.14.1. Large Enterprises 15.14.2. Small & Medium Enterprises 15.15. Brazil Cloud-Based Contact Center Market Forecast, by Component 15.15.1. Solution 15.15.2. Services 15.16. Brazil Cloud-Based Contact Center Market Forecast, by Deployment Mode 15.16.1. Public Cloud 15.16.2. Private Cloud 15.16.3. Hybrid Cloud 15.17. Brazil Cloud-Based Contact Center Market Forecast, by Industry 15.17.1. Retail 15.17.2. Healthcare 15.17.3. Banking, Financial Services, and Insurance 15.17.4. Government & Public Sector 15.17.5. IT and Telecom 15.17.6. Manufacturing 15.17.7. Media & Entertainment 15.17.8. Others 15.18. Mexico Cloud-Based Contact Center Market Forecast, by Organization Size 15.18.1. Large Enterprises 15.18.2. Small & Medium Enterprises 15.19. Mexico Cloud-Based Contact Center Market Forecast, by Component 15.19.1. Solution 15.19.2. Services 15.20. Mexico Cloud-Based Contact Center Market Forecast, by Deployment Mode 15.20.1. Public Cloud 15.20.2. Private Cloud 15.20.3. Hybrid Cloud 15.21. Mexico Cloud-Based Contact Center Market Forecast, by Industry 15.21.1. Retail 15.21.2. Healthcare 15.21.3. Banking, Financial Services, and Insurance 15.21.4. Government & Public Sector 15.21.5. IT and Telecom 15.21.6. Manufacturing 15.21.7. Media & Entertainment 15.21.8. Others 15.22. Rest of Latin America Cloud-Based Contact Center Market Forecast, by Organization Size 15.22.1. Large Enterprises 15.22.2. Small & Medium Enterprises 15.23. Rest of Latin America Cloud-Based Contact Center Market Forecast, by Component 15.23.1. Solution 15.23.2. Services 15.24. Rest of Latin America Cloud-Based Contact Center Market Forecast, by Deployment Mode 15.24.1. Public Cloud 15.24.2. Private Cloud 15.24.3. Hybrid Cloud 15.25. Rest of Latin America Cloud-Based Contact Center Market Forecast, by Industry 15.25.1. Retail 15.25.2. Healthcare 15.25.3. Banking, Financial Services, and Insurance 15.25.4. Government & Public Sector 15.25.5. IT and Telecom 15.25.6. Manufacturing 15.25.7. Media & Entertainment 15.25.8. Others 15.26. Latin America Cloud-Based Contact Center Market Attractiveness Analysis 15.26.1. By Organization Size 15.26.2. By Component 15.26.3. By Deployment Mode 15.26.4. By Industry 15.27. PEST Analysis 16. Company Profiles 16.1. Market Share Analysis, by Company 16.2. Competition Matrix 16.3. Company Profiles: Key Players 16.3.1. Oracle Corporation 16.3.1.1. Company Overview 16.3.1.2. Financial Overview 16.3.1.3. Business Strategy 16.3.1.4. Recent Developments 16.3.1.5. Manufacturing Footprint 16.3.2. Five9 16.3.3. Nice Ltd. 16.3.4. 8x8 Inc. 16.3.5. Connect First 16.3.6. Cisco Systems 16.3.7. Genesys 16.3.8. Aspect Software 16.3.9. 3clogic 16.3.10. NewVoiceMedia 16.3.11. 3CLogic 17. Primary Key Insights

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Report ID12137
Category Information Technology & Telecommunication
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