North America Hosted PBX Market: Industry Analysis and Market Forecast (2019-2026)


North America Hosted PBX Market is expected to reach US $ 10.1 Bn by 2026, at a CAGR of 13.3% during the forecast period.

North America Hosted PBX Market, By Geography

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The North America hosted PBX market is classified by component, service, organization size, vertical, and geography. Based on component, the market is bifurcated into solutions and services. By services, the North America hosted PBX market includes virtual deployment and setup, bandwidth management and optimization, online charging services, emergency call routing services, compliance management services, protocol management services, network traffic management, virtual assistance and support, and configuration and change management. On the basis of organization size, the North America hosted PBX market comprises of large enterprises, and small and medium-sized enterprises. IT, healthcare, retail, government and public sector, BFSI, education, manufacturing, and others are the various application areas that are considered under the vertical segment of the North America hosted PBX market.

Hosted private branch exchange also known as hosted PBX is a telephone exchange system that are built, delivered as well as managed by a third-party service provider. Hosted PBX is usually an IP-based telephony solution that are provisioned and accessed entirely through the Internet. The hosted PBX are also referred to as cloud PBX or hosted voice. The hosted PBX systems in North America offer a wealth of benefits that includes low cost, scalability, and redundancy among others. Additionally, these solutions come with standard features comprising of call routing, transfer, call waiting, on-hold music, and more. Hosted solutions are used as they make efficient use of

office space, budgets, IT staff, as well as web connectivity.
The hosted PBX services also form one of the most secure of offerings, where the provider has a bestowed interest that protects phone system and keeps it running at its best all throughout the product lifecycle. The North America is one of the major markets for hosted PBX where U.S. and Canada are the two major regions profiled under this report. US held the largest share for the North America hosted PBX market due to the rise in clod based services among network providers as well as growth of the telecommunication sector.

On the basis of services, Virtual deployment and setup service deploys hosted PBX-based IP telephony through the internet, and the PBX software is hosted and handle by third-party service providers or cloud providers. Virtual deployment and setup, having IP phone provisioning, is the basic and most important aspect of implementing hosted PBX and IP telephony systems. This service assist enterprises in the deployment and set up of complete hosted PBX and IP telephony systems in a cost-effective manner.
Based on Vertical, healthcare vertical is leading in the affecting of hosted PBX solution and associated services, as these solutions and services provide easily communication in providing care to patients. In the healthcare vertical, communication and collaboration among staff members is critical to provide immediate care, which is also a factor driving the adoption of hosted PBX and UCaaS.

In terms of geography, North America is one of the major markets for hosted PBX where U.S. and Canada are the two major regions profiled under this report. US held the largest share for the North America hosted PBX market due to the rise in clod based services among network providers as well as growth of the telecommunication sector.
Key players operates on the market are, Cisco Systems, AT&T, Avaya, XO Communications , Telesystem, OneConnect, InterGlobe Communications, 3CX, BT Group, Mitel Networks, Polycom, Comcast Business, MegaPath, CenturyLink, RingCentral, Star2Star Communications, Nexge Technologies, Nextiva, NovoLink Communications, Datavo.

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North America Hosted PBX Market by Component

• Solutions
• Services

North America Hosted PBX Market by Service

• Virtual Deployment and Setup
• Bandwidth Management and Optimization
• Online Charging Services
• Emergency Call Routing Services
• Compliance Management Services
• Protocol Management Services
• Network Traffic Management
• Virtual Assistance and Support
• Configuration and Change Management

North America Hosted PBX Market by Organization size

• Large Enterprises
• Small and Medium-Sized Enterprises

North America Hosted PBX Market by Vertical

• IT
• Healthcare
• Retail
• Government and Public Sector
• BFSI
• Education
• Manufacturing

North America Hosted PBX Market, By Geography

• North America
• US
• Canada

Key Players operating in North America Hosted PBX Market

• Cisco Systems,
• AT&T,
• Avaya,
• XO Communications ,
• Telesystem,
• OneConnect,
• InterGlobe Communications,
• 3CX, BT Group,
• Mitel Networks,
• Polycom,
• Comcast Business,
• MegaPath,
• CenturyLink,
• RingCentral,
• Star2Star Communications,
• Nexge Technologies,
• Nextiva,
• NovoLink Communications,
• Datavo. 





North America Hosted PBX Market

1. Preface
1.1. Report Scope and Market Segmentation
1.2. Research Highlights
1.3. Research Objectives
1.4. Key Questions Answered

2. Assumptions and Research Methodology
2.1. Report Assumptions
2.2. Abbreviations Used
2.3. Research Methodology

3. Executive Summary
3.1. North America Hosted PBX Market Size, by Market Value (US$ Bn) and Market, by Region

4. Market Overview
4.1. Introduction
4.2. Market Indicator
4.3. Drivers and Restraints Snapshot Analysis
4.3.1. Drivers
4.3.2. Restraints
4.3.3. Opportunities
4.3.4. Porter’s Analysis
4.3.5. Value Chain Analysis
4.3.6. SWOT Analysis

5. North America Hosted PBX Market Analysis and Forecast
5.1. North America Hosted PBX Market Analysis and Forecast
5.2. North America Hosted PBX Market Size& Y-o-Y Growth Analysis
5.2.1. North America

6. North America Hosted PBX Market Analysis and Forecast, by Component
6.1. Introduction and Definition
6.2. Key Findings
6.3. North America Hosted PBX Market Value Share Analysis, by Component
6.4. Market Size (US$ Bn) Forecast, by Component
6.5. Hosted PBX Market Analysis, by Component
6.6. North America Hosted PBX Market Attractiveness Analysis, by Component

7. North America Hosted PBX Market Analysis and Forecast, by Service
7.1. Introduction and Definition
7.2. North America Hosted PBX Market Value Share Analysis, by Service
7.3. Market Size (US$ Bn) Forecast, by Service
7.4. North America Hosted PBX Market Analysis, by Service
7.5. North America Hosted PBX Market Attractiveness Analysis, by Service

8. North America Hosted PBX Market Analysis and Forecast, by Vertical
8.1. Introduction and Definition
8.2. North America Hosted PBX Market Value Share Analysis, by Vertical
8.3. Market Size (US$ Bn) Forecast, by Vertical
8.4. North America Hosted PBX Market Analysis, by Vertical
8.5. North America Hosted PBX Market Attractiveness Analysis, by Vertical

9. North America Hosted PBX Market Analysis and Forecast, by Organization size
9.1. Introduction and Definition
9.2. North America Hosted PBX Market Value Share Analysis, by Organization size
9.3. Market Size (US$ Bn) Forecast, by Organization size
9.4. North America Hosted PBX Market Analysis, by Organization size
9.5. North America Hosted PBX Market Attractiveness Analysis, by Organization size

10. North America Hosted PBX Market Analysis, by Region
10.1. North America Hosted PBX Market Value Share Analysis, by Region
10.2. Market Size (US$ Bn) Forecast, by Region
10.3. North America Hosted PBX Market Attractiveness Analysis, by Region

11. North America Hosted PBX Market Analysis
11.1. Key Findings
11.2. North America Hosted PBX Market Overview
11.3. North America Hosted PBX Market Value Share Analysis, by Component
11.4. North America Hosted PBX Market Forecast, by Component
11.4.1. Solution
11.4.2. Service
11.5. North America Hosted PBX Market Value Share Analysis, by Service
11.6. North America Hosted PBX Market Forecast, by Service
11.6.1. Virtual Deployment and Setup
11.6.2. Bandwidth Management and Optimization
11.6.3. Online Charging Services
11.6.4. Emergency Call Routing Services
11.6.5. Compliance Management Services
11.6.6. Protocol Management Services
11.6.7. Network Traffic Management
11.6.8. Virtual Assistance and Support
11.6.9. Configuration and Change Management
11.7. North America Hosted PBX Market Value Share Analysis, by Vertical
11.8. North America Hosted PBX Market Forecast, by Vertical
11.8.1. IT
11.8.2. Healthcare
11.8.3. Retail
11.8.4. Government and Public Sector
11.8.5. BFSI
11.8.6. Education
11.8.7. Manufacturing
11.9. North America Hosted PBX Market Value Share Analysis, by Organization size
11.10. North America Hosted PBX Market Forecast, by Organization size
11.10.1. Large Enterprises
11.10.2. Small and Medium-Sized Enterprises
11.11. North America Hosted PBX Market Value Share Analysis, by Country
11.12. North America Hosted PBX Market Forecast, by Country
11.12.1. North America,
11.12.2. U.S ,
11.12.3. Canada,
11.13. North America Hosted PBX Market Analysis, by Country/ Sub-region
11.14. North America Hosted PBX Market Forecast, by Component
11.14.1. Solution
11.14.2. Service
11.15. North America Hosted PBX Market Forecast, by Service
11.15.1. Virtual Deployment and Setup
11.15.2. Bandwidth Management and Optimization
11.15.3. Online Charging Services
11.15.4. Emergency Call Routing Services
11.15.5. Compliance Management Services
11.15.6. Protocol Management Services
11.15.7. Network Traffic Management
11.15.8. Virtual Assistance and Support
11.15.9. Configuration and Change Management
11.16. North America Hosted PBX Market Forecast, by Vertical
11.16.1. IT
11.16.2. Healthcare
11.16.3. Retail
11.16.4. Government and Public Sector
11.16.5. BFSI
11.16.6. Education
11.16.7. Manufacturing
11.17. North America Hosted PBX Market Forecast, by Organization size
11.17.1. Large Enterprises
11.17.2. Small and Medium-Sized Enterprises
11.18. U.S Hosted PBX Market Forecast, by Component
11.18.1. Solution
11.18.2. Service
11.19. U.S Hosted PBX Market Forecast, by Service
11.19.1. Virtual Deployment and Setup
11.19.2. Bandwidth Management and Optimization
11.19.3. Online Charging Services
11.19.4. Emergency Call Routing Services
11.19.5. Compliance Management Services
11.19.6. Protocol Management Services
11.19.7. Network Traffic Management
11.19.8. Virtual Assistance and Support
11.19.9. Configuration and Change Management
11.20. U.S Hosted PBX Market Forecast, by Vertical
11.20.1. IT
11.20.2. Healthcare
11.20.3. Retail
11.20.4. Government and Public Sector
11.20.5. BFSI
11.20.6. Education
11.20.7. Manufacturing
11.21. U.S Hosted PBX Market Forecast, by Organization size
11.21.1. Large Enterprises
11.21.2. Small and Medium-Sized Enterprises
11.22. Canada Hosted PBX Market Forecast, by Component
11.22.1. Solution
11.22.2. Service
11.23. Canada Hosted PBX Market Forecast, by Service
11.23.1. Virtual Deployment and Setup
11.23.2. Bandwidth Management and Optimization
11.23.3. Online Charging Services
11.23.4. Emergency Call Routing Services
11.23.5. Compliance Management Services
11.23.6. Protocol Management Services
11.23.7. Network Traffic Management
11.23.8. Virtual Assistance and Support
11.23.9. Configuration and Change Management
11.24. Canada Hosted PBX Market Forecast, by Vertical
11.24.1. IT
11.24.2. Healthcare
11.24.3. Retail
11.24.4. Government and Public Sector
11.24.5. BFSI
11.24.6. Education
11.24.7. Manufacturing
11.25. Canada Hosted PBX Market Forecast, by Organization size
11.25.1. Large Enterprises
11.25.2. Small and Medium-Sized Enterprises

12. Company Profiles
12.1. Market Share Analysis, by Company
12.2. Competition Matrix
12.3. Company Profiles: Key Players
12.3.1. Cisco Systems,
12.3.1.1. Company Overview
12.3.1.2. Financial Overview
12.3.1.3. Business Strategy
12.3.1.4. Recent Developments
12.3.1.5. Stock Management Footprint
12.3.2. Cisco Systems,
12.3.3. AT&T,
12.3.4. Avaya,
12.3.5. XO Communications ,
12.3.6. Telesystem,
12.3.7. OneConnect,
12.3.8. InterGlobe Communications,
12.3.9. 3CX, BT Group,
12.3.10. Mitel Networks,
12.3.11. Polycom,
12.3.12. Comcast Business,
12.3.13. MegaPath,
12.3.14. CenturyLink,
12.3.15. RingCentral,
12.3.16. Star2Star Communications,
12.3.17. Nexge Technologies,
12.3.18. Nextiva,
12.3.19. NovoLink Communications,
12.3.20. Datavo.

13. Primary Key Insights
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