Helpdesk Automation Market – Global Industry Analysis and Forecast (2024-2030) by Software, Solution, Industry and Region

Helpdesk Automation Market size is expected to reach US$ 12.24 Bn. by 2030, at a CAGR of 32.87% during the forecast period. The report study has analyzed the revenue impact of COVID-19 pandemic on the sales revenue of market leaders, market followers, and market disrupters in the report, and the same is reflected in our analysis.

Helpdesk automation market Definition

Helpdesk automation is an automated helpdesk system that is used to provide an integrated interface to handle various helpdesk operations in organizations. The helpdesk automation system allows support teams to perform generic tasks without sacrificing workflow productivity.Helpdesk Automation MarketTo know about the Research Methodology :- Request Free Sample Report

Helpdesk automation market Dynamics:

A surge in the adoption of the helpdesk automation system in various organizations to manage smart ticket management, regular customer service interactions, automate flow-ups, and efficiently handle complete workflow is a major driving factor behind the growth of the market. Increasing demand of modern automation tools, large scale adoption of helpdesk automation system in large-sized enterprises, increasing awareness regarding various automation systems among small and medium businesses across the world and increasing demand of helpdesk automation system from BFSI and IT industry to keep track of their customer requests are expected to improve the growth of the market during the forecast period. The helpdesk automation system provides some benefits such as improved productivity, reduced time on direct assistance, and user management satisfaction, which are ultimately propelling the growth of the market. However, high cost associated with cloud-based helpdesk automation system is a major restraining factor that could hamper the growth of the market.

Helpdesk Automation Market Segment Analysis:

By software, the web helpdesk segment dominated the market in 2023 and is expected to maintain its dominance at CAGR of xx% during the forecast period. Automated web helpdesk system is widely used in companies to simplify IT helpdesk operations ranging from service request creation to resolution, which is attributed to the growth of the market. Also, web helpdesk system automates and centralizes ticketing management tasks such as ticket creation, real-time tracking, real-time notifications, and rule-based routing. Growing adoption of the web helpdesk system because of its wide-scale benefits such as its ease of use, improved performance, and improved accessibility by using smartphones or tablets is further expected to improve the growth of the market during the forecast period. By industry, IT, telecom and BFSI segment dominated the market 2023 and are projected to witness fast growth at CAGR of xx% during the forecast period. Increasing requirements to handle customer’s queries about the company’s services and products is attributed to the growth of the market. Rising adoption of various automation tools in financial institutions and growing advancements in information technology is impelling the growth of the market.

Helpdesk Automation Market Regional Analysis:

Region-wise, North America held the largest market share in 2023 and is expected to keep its dominance at CAGR of xx% during the forecast period. The US and Canada are major key contributors behind the growth of the market. The growth is attributed to the rising adoption of automation tools in various end-user industries across the region. Well established IT and retail sector with increased adoption of cloud-based automation technologies and the massive presence of automated helpdesk software providers across the region is driving the growth of the market. The objective of the report is to present a comprehensive analysis of the Global Helpdesk Automation Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers, and new entrants. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors of the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Helpdesk Automation Market dynamics, structure by analyzing the market segments and projects the Global Helpdesk Automation Market. Clear representation of competitive analysis of key players by Application, price, financial position, Product portfolio, growth strategies, and regional presence in the Global Helpdesk Automation Market make the report investor’s guide.

Helpdesk Automation Market Scope: Inquire before buying

Helpdesk Automation Market
Report Coverage Details
Base Year: 2023 Forecast Period: 2024-2030
Historical Data: 20187 to 2023 Market Size in 2023: US$ 1.67 Bn.
Forecast Period 2024 to 2030 CAGR: 32.87% Market Size in 2030: US$ 12.24 Bn.
Segments Covered: by Software Web Helpdesk Open Source Helpdesk Enterprise Helpdesk On-Premise Helpdesk
by Solution Alert Management Ticket Sortation Ticket Scheduling Others
by Industry IT &Telecommunication BFSI Education Automotive Healthcare Government Retail Others

Helpdesk Automation Market, by Region

North America (United States, Canada and Mexico) Europe (UK, France, Germany, Italy, Spain, Sweden, Austria and Rest of Europe) Asia Pacific (China, South Korea, Japan, India, Australia, Indonesia, Malaysia, Vietnam, Taiwan, Bangladesh, Pakistan and Rest of APAC) Middle East and Africa (South Africa, GCC, Egypt, Nigeria and Rest of ME&A) South America (Brazil, Argentina Rest of South America)

Helpdesk automation Market, Key Players are:

1. BMC Software, Inc 2. CA Technologies 3. Hewlett Packard Enterprise Company 4. Landesk Software 5. ServiceNow, Inc 6. Axios Systems 7. HappyFox Inc 8. FrontRange Solutions 9. NTRglobal 10. Sunrise Software Ltd 11. Atlassian Corporation Plc 12. Cherwell Software 13. Freshdesk 14. Kayako 15. Resolve Systems 16. SunView Software 17. Vorex 18. Vision Helpdesk 19. NetIQ 20. Ivanti 21. Freshworks Inc. 22. Zendesk Inc. Frequently Asked Questions: 1. Which region has the largest share in Global market? Ans: North America region held the highest share in 2023. 2. What is the growth rate of Global market? Ans: The Global market is growing at a CAGR of 32.87% during forecasting period 2024-2030. 3. What is scope of the Global Helpdesk Automation Market report? Ans: Global Helpdesk Automation Market report helps with the PESTEL, PORTER, COVID-19 Impact analysis, Recommendations for Investors & Leaders, and market estimation of the forecast period. 4. Who are the key players in Global market? Ans: The important key players in the Global market are – BMC Software, Inc, CA Technologies, Hewlett Packard Enterprise Company, Landesk Software, ServiceNow, Inc, Axios Systems, HappyFox Inc, FrontRange Solutions, NTRglobal, Sunrise Software Ltd, Atlassian Corporation Plc, Cherwell Software, Freshdesk, Kayako, Resolve Systems, SunView Software, Vorex, Vision Helpdesk, NetIQ, Ivanti, Freshworks Inc., and Zendesk Inc. 5. What is the study period of this Market? Ans: The Global market is studied from 2023 to 2030.
Global Helpdesk Automation Market 1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: Global Helpdesk Automation Market Size, by Market Value (US$ Bn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7. Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. Global Helpdesk Automation Market Analysis and Forecast 6.1. Helpdesk Automation Market Size & Y-o-Y Growth Analysis 6.1.1. North America 6.1.2. Europe 6.1.3. Asia Pacific 6.1.4. Middle East & Africa 6.1.5. South America 7. Global Helpdesk Automation Market Analysis and Forecast, By Software 7.1. Introduction and Definition 7.2. Key Findings 7.3. Helpdesk Automation Market Value Share Analysis, By Software 7.4. Helpdesk Automation Market Size (US$ Bn) Forecast, By Software 7.5. Helpdesk Automation Market Analysis, By Software 7.6. Helpdesk Automation Market Attractiveness Analysis, By Software 8. Global Helpdesk Automation Market Analysis and Forecast, By Solution 8.1. Introduction and Definition 8.2. Key Findings 8.3. Helpdesk Automation Market Value Share Analysis, By Solution 8.4. Helpdesk Automation Market Size (US$ Bn) Forecast, By Solution 8.5. Helpdesk Automation Market Analysis, By Solution 8.6. Helpdesk Automation Market Attractiveness Analysis, By Solution 9. Global Helpdesk Automation Market Analysis and Forecast, By Industry 9.1. Introduction and Definition 9.2. Key Findings 9.3. Helpdesk Automation Market Value Share Analysis, By Industry 9.4. Helpdesk Automation Market Size (US$ Bn) Forecast, By Industry 9.5. Helpdesk Automation Market Analysis, By Industry 9.6. Helpdesk Automation Market Attractiveness Analysis, By Industry 10. Global Helpdesk Automation Market Analysis, by Region 10.1. Helpdesk Automation Market Value Share Analysis, by Region 10.2. Helpdesk Automation Market Size (US$ Bn) Forecast, by Region 10.3. Helpdesk Automation Market Attractiveness Analysis, by Region 11. North America Helpdesk Automation Market Analysis 11.1. Key Findings 11.2. North America Helpdesk Automation Market Overview 11.3. North America Helpdesk Automation Market Value Share Analysis, By Software 11.4. North America Helpdesk Automation Market Forecast, By Software 11.4.1. Web Helpdesk 11.4.2. Open Source Helpdesk 11.4.3. Enterprise Helpdesk 11.4.4. On-Premise Helpdesk 11.5. North America Helpdesk Automation Market Value Share Analysis, By Solution 11.6. North America Helpdesk Automation Market Forecast, By Solution 11.6.1. Alert Management 11.6.2. Ticket Sortation 11.6.3. Ticket Scheduling 11.6.4. Others 11.7. North America Helpdesk Automation Market Value Share Analysis, By Industry 11.8. North America Helpdesk Automation Market Forecast, By Industry 11.8.1. IT &Telecommunication 11.8.2. BFSI 11.8.3. Education 11.8.4. Automotive 11.8.5. Healthcare 11.8.6. Government 11.8.7. Retail 11.8.8. Others 11.9. North America Helpdesk Automation Market Value Share Analysis, by Country 11.10. North America Helpdesk Automation Market Forecast, by Country 11.10.1. U.S. 11.10.2. Canada 11.11. North America Helpdesk Automation Market Analysis, by Country 11.12. U.S. Helpdesk Automation Market Forecast, By Software 11.12.1. Web Helpdesk 11.12.2. Open Source Helpdesk 11.12.3. Enterprise Helpdesk 11.12.4. On-Premise Helpdesk 11.13. U.S. Helpdesk Automation Market Forecast, By Solution 11.13.1. Alert Management 11.13.2. Ticket Sortation 11.13.3. Ticket Scheduling 11.13.4. Others 11.14. U.S. Helpdesk Automation Market Forecast, By Industry 11.14.1. IT &Telecommunication 11.14.2. BFSI 11.14.3. Education 11.14.4. Automotive 11.14.5. Healthcare 11.14.6. Government 11.14.7. Retail 11.14.8. Others 11.15. Canada Helpdesk Automation Market Forecast, By Software 11.15.1. Web Helpdesk 11.15.2. Open Source Helpdesk 11.15.3. Enterprise Helpdesk 11.15.4. On-Premise Helpdesk 11.16. Canada Helpdesk Automation Market Forecast, By Solution 11.16.1. Alert Management 11.16.2. Ticket Sortation 11.16.3. Ticket Scheduling 11.16.4. Others 11.17. Canada Helpdesk Automation Market Forecast, By Industry 11.17.1. IT &Telecommunication 11.17.2. BFSI 11.17.3. Education 11.17.4. Automotive 11.17.5. Healthcare 11.17.6. Government 11.17.7. Retail 11.17.8. Others 11.18. North America Helpdesk Automation Market Attractiveness Analysis 11.18.1. By Software 11.18.2. By Solution 11.18.3. By Industry 11.19. PEST Analysis 11.20. Key Trends 11.21. Key Developments 12. Europe Helpdesk Automation Market Analysis 12.1. Key Findings 12.2. Europe Helpdesk Automation Market Overview 12.3. Europe Helpdesk Automation Market Value Share Analysis, By Software 12.4. Europe Helpdesk Automation Market Forecast, By Software 12.4.1. Web Helpdesk 12.4.2. Open Source Helpdesk 12.4.3. Enterprise Helpdesk 12.4.4. On-Premise Helpdesk 12.5. Europe Helpdesk Automation Market Value Share Analysis, By Solution 12.6. Europe Helpdesk Automation Market Forecast, By Solution 12.6.1. Alert Management 12.6.2. Ticket Sortation 12.6.3. Ticket Scheduling 12.6.4. Others 12.7. Europe Helpdesk Automation Market Value Share Analysis, By Industry 12.8. Europe Helpdesk Automation Market Forecast, By Industry 12.8.1. IT &Telecommunication 12.8.2. BFSI 12.8.3. Education 12.8.4. Automotive 12.8.5. Healthcare 12.8.6. Government 12.8.7. Retail 12.8.8. Others 12.9. Europe Helpdesk Automation Market Value Share Analysis, by Country 12.10. Europe Helpdesk Automation Market Forecast, by Country 12.10.1. Germany 12.10.2. U.K. 12.10.3. France 12.10.4. Italy 12.10.5. Spain 12.10.6. Rest of Europe 12.11. Europe Helpdesk Automation Market Analysis, by Country 12.12. Germany Helpdesk Automation Market Forecast, By Software 12.12.1. Web Helpdesk 12.12.2. Open Source Helpdesk 12.12.3. Enterprise Helpdesk 12.12.4. On-Premise Helpdesk 12.13. Germany Helpdesk Automation Market Forecast, By Solution 12.13.1. Alert Management 12.13.2. Ticket Sortation 12.13.3. Ticket Scheduling 12.13.4. Others 12.14. Germany Helpdesk Automation Market Forecast, By Industry 12.14.1. IT &Telecommunication 12.14.2. BFSI 12.14.3. Education 12.14.4. Automotive 12.14.5. Healthcare 12.14.6. Government 12.14.7. Retail 12.14.8. Others 12.15. U.K. Helpdesk Automation Market Forecast, By Software 12.15.1. Web Helpdesk 12.15.2. Open Source Helpdesk 12.15.3. Enterprise Helpdesk 12.15.4. On-Premise Helpdesk 12.16. U.K. Helpdesk Automation Market Forecast, By Solution 12.16.1. Alert Management 12.16.2. Ticket Sortation 12.16.3. Ticket Scheduling 12.16.4. Others 12.17. U.K. Helpdesk Automation Market Forecast, By Industry 12.17.1. IT &Telecommunication 12.17.2. BFSI 12.17.3. Education 12.17.4. Automotive 12.17.5. Healthcare 12.17.6. Government 12.17.7. Retail 12.17.8. Others 12.18. France Helpdesk Automation Market Forecast, By Software 12.18.1. Web Helpdesk 12.18.2. Open Source Helpdesk 12.18.3. Enterprise Helpdesk 12.18.4. On-Premise Helpdesk 12.19. France Helpdesk Automation Market Forecast, By Solution 12.19.1. Alert Management 12.19.2. Ticket Sortation 12.19.3. Ticket Scheduling 12.19.4. Others 12.20. France Helpdesk Automation Market Forecast, By Industry 12.20.1. IT &Telecommunication 12.20.2. BFSI 12.20.3. Education 12.20.4. Automotive 12.20.5. Healthcare 12.20.6. Government 12.20.7. Retail 12.20.8. Others 12.21. Italy Helpdesk Automation Market Forecast, By Software 12.21.1. Web Helpdesk 12.21.2. Open Source Helpdesk 12.21.3. Enterprise Helpdesk 12.21.4. On-Premise Helpdesk 12.22. Italy Helpdesk Automation Market Forecast, By Solution 12.22.1. Alert Management 12.22.2. Ticket Sortation 12.22.3. Ticket Scheduling 12.22.4. Others 12.23. Italy Helpdesk Automation Market Forecast, By Industry 12.23.1. IT &Telecommunication 12.23.2. BFSI 12.23.3. Education 12.23.4. Automotive 12.23.5. Healthcare 12.23.6. Government 12.23.7. Retail 12.23.8. Others 12.24. Spain Helpdesk Automation Market Forecast, By Software 12.24.1. Web Helpdesk 12.24.2. Open Source Helpdesk 12.24.3. Enterprise Helpdesk 12.24.4. On-Premise Helpdesk 12.25. Spain Helpdesk Automation Market Forecast, By Solution 12.25.1. Alert Management 12.25.2. Ticket Sortation 12.25.3. Ticket Scheduling 12.25.4. Others 12.26. Spain Helpdesk Automation Market Forecast, By Industry 12.26.1. IT &Telecommunication 12.26.2. BFSI 12.26.3. Education 12.26.4. Automotive 12.26.5. Healthcare 12.26.6. Government 12.26.7. Retail 12.26.8. Others 12.27. Rest of Europe Helpdesk Automation Market Forecast, By Software 12.27.1. Web Helpdesk 12.27.2. Open Source Helpdesk 12.27.3. Enterprise Helpdesk 12.27.4. On-Premise Helpdesk 12.28. Rest of Europe Helpdesk Automation Market Forecast, By Solution 12.28.1. Alert Management 12.28.2. Ticket Sortation 12.28.3. Ticket Scheduling 12.28.4. Others 12.29. Rest Of Europe Helpdesk Automation Market Forecast, By Industry 12.29.1. IT &Telecommunication 12.29.2. BFSI 12.29.3. Education 12.29.4. Automotive 12.29.5. Healthcare 12.29.6. Government 12.29.7. Retail 12.29.8. Others 12.30. Europe Helpdesk Automation Market Attractiveness Analysis 12.30.1. By Software 12.30.2. By Solution 12.30.3. By Industry 12.31. PEST Analysis 12.32. Key Trends 12.33. Key Developments 13. Asia Pacific Helpdesk Automation Market Analysis 13.1. Key Findings 13.2. Asia Pacific Helpdesk Automation Market Overview 13.3. Asia Pacific Helpdesk Automation Market Value Share Analysis, By Software 13.4. Asia Pacific Helpdesk Automation Market Forecast, By Software 13.4.1. Web Helpdesk 13.4.2. Open Source Helpdesk 13.4.3. Enterprise Helpdesk 13.4.4. On-Premise Helpdesk 13.5. Asia Pacific Helpdesk Automation Market Value Share Analysis, By Solution 13.6. Asia Pacific Helpdesk Automation Market Forecast, By Solution 13.6.1. Alert Management 13.6.2. Ticket Sortation 13.6.3. Ticket Scheduling 13.6.4. Others 13.7. Asia Pacific Helpdesk Automation Market Value Share Analysis, By Industry 13.8. Asia Pacific Helpdesk Automation Market Forecast, By Industry 13.8.1. IT &Telecommunication 13.8.2. BFSI 13.8.3. Education 13.8.4. Automotive 13.8.5. Healthcare 13.8.6. Government 13.8.7. Retail 13.8.8. Others 13.9. Asia Pacific Helpdesk Automation Market Value Share Analysis, by Country 13.10. Asia Pacific Helpdesk Automation Market Forecast, by Country 13.10.1. China 13.10.2. India 13.10.3. Japan 13.10.4. ASEAN 13.10.5. Rest of Asia Pacific 13.11. Asia Pacific Helpdesk Automation Market Analysis, by Country 13.12. China Helpdesk Automation Market Forecast, By Software 13.12.1. Web Helpdesk 13.12.2. Open Source Helpdesk 13.12.3. Enterprise Helpdesk 13.12.4. On-Premise Helpdesk 13.13. China Helpdesk Automation Market Forecast, By Solution 13.13.1. Alert Management 13.13.2. Ticket Sortation 13.13.3. Ticket Scheduling 13.13.4. Others 13.14. China Helpdesk Automation Market Forecast, By Industry 13.14.1. IT &Telecommunication 13.14.2. BFSI 13.14.3. Education 13.14.4. Automotive 13.14.5. Healthcare 13.14.6. Government 13.14.7. Retail 13.14.8. Others 13.15. India Helpdesk Automation Market Forecast, By Software 13.15.1. Web Helpdesk 13.15.2. Open Source Helpdesk 13.15.3. Enterprise Helpdesk 13.15.4. On-Premise Helpdesk 13.16. India Helpdesk Automation Market Forecast, By Solution 13.16.1. Alert Management 13.16.2. Ticket Sortation 13.16.3. Ticket Scheduling 13.16.4. Others 13.17. India Helpdesk Automation Market Forecast, By Industry 13.17.1. IT &Telecommunication 13.17.2. BFSI 13.17.3. Education 13.17.4. Automotive 13.17.5. Healthcare 13.17.6. Government 13.17.7. Retail 13.17.8. Others 13.18. Japan Helpdesk Automation Market Forecast, By Software 13.18.1. Web Helpdesk 13.18.2. Open Source Helpdesk 13.18.3. Enterprise Helpdesk 13.18.4. On-Premise Helpdesk 13.19. Japan Helpdesk Automation Market Forecast, By Solution 13.19.1. Alert Management 13.19.2. Ticket Sortation 13.19.3. Ticket Scheduling 13.19.4. Others 13.20. Japan Helpdesk Automation Market Forecast, By Industry 13.20.1. IT &Telecommunication 13.20.2. BFSI 13.20.3. Education 13.20.4. Automotive 13.20.5. Healthcare 13.20.6. Government 13.20.7. Retail 13.20.8. Others 13.21. ASEAN Helpdesk Automation Market Forecast, By Software 13.21.1. Web Helpdesk 13.21.2. Open Source Helpdesk 13.21.3. Enterprise Helpdesk 13.21.4. On-Premise Helpdesk 13.22. ASEAN Helpdesk Automation Market Forecast, By Solution 13.22.1. Alert Management 13.22.2. Ticket Sortation 13.22.3. Ticket Scheduling 13.22.4. Others 13.23. ASEAN Helpdesk Automation Market Forecast, By Industry 13.23.1. IT &Telecommunication 13.23.2. BFSI 13.23.3. Education 13.23.4. Automotive 13.23.5. Healthcare 13.23.6. Government 13.23.7. Retail 13.23.8. Others 13.24. Rest of Asia Pacific Helpdesk Automation Market Forecast, By Software 13.24.1. Web Helpdesk 13.24.2. Open Source Helpdesk 13.24.3. Enterprise Helpdesk 13.24.4. On-Premise Helpdesk 13.25. Rest of Asia Pacific Helpdesk Automation Market Forecast, By Solution 13.25.1. Alert Management 13.25.2. Ticket Sortation 13.25.3. Ticket Scheduling 13.25.4. Others 13.26. Rest of Asia Pacific Helpdesk Automation Market Forecast, By Industry 13.26.1. IT &Telecommunication 13.26.2. BFSI 13.26.3. Education 13.26.4. Automotive 13.26.5. Healthcare 13.26.6. Government 13.26.7. Retail 13.26.8. Others 13.27. Asia Pacific Helpdesk Automation Market Attractiveness Analysis 13.27.1. By Software 13.27.2. By Solution 13.27.3. By Industry 13.28. PEST Analysis 13.29. Key Trends 13.30. Key Developments 14. Middle East & Africa Helpdesk Automation Market Analysis 14.1. Key Findings 14.2. Middle East & Africa Helpdesk Automation Market Overview 14.3. Middle East & Africa Helpdesk Automation Market Value Share Analysis, By Software 14.4. Middle East & Africa Helpdesk Automation Market Forecast, By Software 14.4.1. Web Helpdesk 14.4.2. Open Source Helpdesk 14.4.3. Enterprise Helpdesk 14.4.4. On-Premise Helpdesk 14.5. Middle East & Africa Helpdesk Automation Market Value Share Analysis, By Solution 14.6. Middle East & Africa Helpdesk Automation Market Forecast, By Solution 14.6.1. Alert Management 14.6.2. Ticket Sortation 14.6.3. Ticket Scheduling 14.6.4. Others 14.7. Middle East & Africa Helpdesk Automation Market Value Share Analysis, By Industry 14.8. Middle East & Africa Helpdesk Automation Market Forecast, By Industry 14.8.1. IT &Telecommunication 14.8.2. BFSI 14.8.3. Education 14.8.4. Automotive 14.8.5. Healthcare 14.8.6. Government 14.8.7. Retail 14.8.8. Others 14.9. Middle East & Africa Helpdesk Automation Market Value Share Analysis, by Country 14.10. Middle East & Africa Helpdesk Automation Market Forecast, by Country 14.10.1. GCC 14.10.2. South Africa 14.10.3. Rest of Middle East & Africa 14.11. Middle East & Africa Helpdesk Automation Market Analysis, by Country 14.12. GCC Helpdesk Automation Market Forecast, By Software 14.12.1. Web Helpdesk 14.12.2. Open Source Helpdesk 14.12.3. Enterprise Helpdesk 14.12.4. On-Premise Helpdesk 14.13. GCC Helpdesk Automation Market Forecast, By Solution 14.13.1. Alert Management 14.13.2. Ticket Sortation 14.13.3. Ticket Scheduling 14.13.4. Others 14.14. GCC Helpdesk Automation Market Forecast, By Industry 14.14.1. IT &Telecommunication 14.14.2. BFSI 14.14.3. Education 14.14.4. Automotive 14.14.5. Healthcare 14.14.6. Government 14.14.7. Retail 14.14.8. Others 14.15. South Africa Helpdesk Automation Market Forecast, By Software 14.15.1. Web Helpdesk 14.15.2. Open Source Helpdesk 14.15.3. Enterprise Helpdesk 14.15.4. On-Premise Helpdesk 14.16. South Africa Helpdesk Automation Market Forecast, By Solution 14.16.1. Alert Management 14.16.2. Ticket Sortation 14.16.3. Ticket Scheduling 14.16.4. Others 14.17. South Africa Helpdesk Automation Market Forecast, By Industry 14.17.1. IT &Telecommunication 14.17.2. BFSI 14.17.3. Education 14.17.4. Automotive 14.17.5. Healthcare 14.17.6. Government 14.17.7. Retail 14.17.8. Others 14.18. Rest of Middle East & Africa Helpdesk Automation Market Forecast, By Software 14.18.1. Web Helpdesk 14.18.2. Open Source Helpdesk 14.18.3. Enterprise Helpdesk 14.18.4. On-Premise Helpdesk 14.19. Rest of Middle East & Africa Helpdesk Automation Market Forecast, By Solution 14.19.1. Alert Management 14.19.2. Ticket Sortation 14.19.3. Ticket Scheduling 14.19.4. Others 14.20. Rest of Middle East &Africa Helpdesk Automation Market Forecast, By Industry 14.20.1. IT &Telecommunication 14.20.2. BFSI 14.20.3. Education 14.20.4. Automotive 14.20.5. Healthcare 14.20.6. Government 14.20.7. Retail 14.20.8. Others 14.21. Middle East & Africa Helpdesk Automation Market Attractiveness Analysis 14.21.1. By Software 14.21.2. By Solution 14.21.3. By Industry 14.22. PEST Analysis 14.23. Key Trends 14.24. Key Developments 15. South America Helpdesk Automation Market Analysis 15.1. Key Findings 15.2. South America Helpdesk Automation Market Overview 15.3. South America Helpdesk Automation Market Value Share Analysis, By Software 15.4. South America Helpdesk Automation Market Forecast, By Software 15.4.1. Web Helpdesk 15.4.2. Open Source Helpdesk 15.4.3. Enterprise Helpdesk 15.4.4. On-Premise Helpdesk 15.5. South America Helpdesk Automation Market Value Share Analysis, By Solution 15.6. South America Helpdesk Automation Market Forecast, By Solution 15.6.1. Alert Management 15.6.2. Ticket Sortation 15.6.3. Ticket Scheduling 15.6.4. Others 15.7. South America Helpdesk Automation Market Value Share Analysis, By Industry 15.8. South America Helpdesk Automation Market Forecast, By Industry 15.8.1. IT &Telecommunication 15.8.2. BFSI 15.8.3. Education 15.8.4. Automotive 15.8.5. Healthcare 15.8.6. Government 15.8.7. Retail 15.8.8. Others 15.9. South America Helpdesk Automation Market Value Share Analysis, by Country 15.10. South America Helpdesk Automation Market Forecast, by Country 15.10.1. Brazil 15.10.2. Mexico 15.10.3. Rest of South America 15.11. South America Helpdesk Automation Market Analysis, by Country 15.12. Brazil Helpdesk Automation Market Forecast, By Software 15.12.1. Web Helpdesk 15.12.2. Open Source Helpdesk 15.12.3. Enterprise Helpdesk 15.12.4. On-Premise Helpdesk 15.13. Brazil Helpdesk Automation Market Forecast, By Solution 15.13.1. Alert Management 15.13.2. Ticket Sortation 15.13.3. Ticket Scheduling 15.13.4. Others 15.14. Brazil Helpdesk Automation Market Forecast, By Industry 15.14.1. IT &Telecommunication 15.14.2. BFSI 15.14.3. Education 15.14.4. Automotive 15.14.5. Healthcare 15.14.6. Government 15.14.7. Retail 15.14.8. Others 15.15. Mexico Helpdesk Automation Market Forecast, By Software 15.15.1. Web Helpdesk 15.15.2. Open Source Helpdesk 15.15.3. Enterprise Helpdesk 15.15.4. On-Premise Helpdesk 15.16. Mexico Helpdesk Automation Market Forecast, By Solution 15.16.1. Alert Management 15.16.2. Ticket Sortation 15.16.3. Ticket Scheduling 15.16.4. Others 15.17. Mexico Helpdesk Automation Market Forecast, By Industry 15.17.1. IT &Telecommunication 15.17.2. BFSI 15.17.3. Education 15.17.4. Automotive 15.17.5. Healthcare 15.17.6. Government 15.17.7. Retail 15.17.8. Others 15.18. Rest of South America Helpdesk Automation Market Forecast, By Software 15.18.1. Web Helpdesk 15.18.2. Open Source Helpdesk 15.18.3. Enterprise Helpdesk 15.18.4. On-Premise Helpdesk 15.19. Rest of South America Helpdesk Automation Market Forecast, By Solution 15.19.1. Alert Management 15.19.2. Ticket Sortation 15.19.3. Ticket Scheduling 15.19.4. Others 15.20. Rest of South America Helpdesk Automation Market Forecast, By Industry 15.20.1. IT &Telecommunication 15.20.2. BFSI 15.20.3. Education 15.20.4. Automotive 15.20.5. Healthcare 15.20.6. Government 15.20.7. Retail 15.20.8. Others 15.21. South America Helpdesk Automation Market Attractiveness Analysis 15.21.1. By Software 15.21.2. By Solution 15.21.3. By Industry 15.22. PEST Analysis 15.23. Key Trends 15.24. Key Developments 16. Company Profiles 16.1. Market Share Analysis, by Company 16.2. Competition Matrix 16.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment 16.2.2. New Product Launches and Product Enhancements 16.2.3. Market Consolidation 16.2.3.1. M&A by Regions, Investment and Applications 16.2.3.2. M&A Key Players, Forward Integration and Backward Integration 16.3. Company Profiles: Key Players 16.3.1. BMC Software, Inc 16.3.1.1. Company Overview 16.3.1.2. Financial Overview 16.3.1.3. Product Portfolio 16.3.1.4. Business Strategy 16.3.1.5. Recent Developments 16.3.1.6. Development Footprint 16.3.2. CA Technologies 16.3.3. Hewlett Packard Enterprise Company 16.3.4. Landesk Software 16.3.5. ServiceNow, Inc 16.3.6. Axios Systems 16.3.7. HappyFox Inc 16.3.8. FrontRange Solutions 16.3.9. NTRglobal 16.3.10. Sunrise Software Ltd 16.3.11. Atlassian Corporation Plc 16.3.12. Cherwell Software 16.3.13. Freshdesk 16.3.14. Kayako 16.3.15. Resolve Systems 16.3.16. SunView Software 16.3.17. Vorex 16.3.18. Vision Helpdesk 16.3.19. NetIQ 16.3.20. Ivanti 16.3.21. Freshworks Inc. 16.3.22. Zendesk Inc. 17. Primary Key Insights
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