Unified Communication as a Service Market size was US$ 18.94 Bn in 2021 and is expected to reach US$ 39.15 Bn by 2029, at a CAGR of 9.5% during forecast period.Unified Communication as a Service Market Definition
Unified communications as a service (UCaaS) is a sub segment of software as a service, where providers deliver software products and processes through the internet. UCaaS provides a wide range of communication and collaboration software applications and services in the cloud.To know about the Research Methodology :- Request Free Sample Report The report study has analyzed revenue impact of covid-19 pandemic on the sales revenue of market leaders, market followers and disrupters in the report and same is reflected in our analysis.
Global Unified Communication as a Service Market Dynamics
The global unified communication as a service market research report provides in-depth analysis of growth factors, restrain factors, challenges and future opportunities of the market. Growing adoption of cloud based services is the major driver factor behind the growth of market. UCaaS offers some benefits such as better collaboration, scalability, self-service, global accessibility and business continuity, which leads to the growth of market. Furthermore, increasing trends of mobility and BYOD (Bring your own device) are driving the growth of market. Also opportunities of emerging potential or less explored markets could improve the growth of market. Reduction in deployment cost and enhanced service support are the key attributes behind the growth of market. Nevertheless, there are some downsides of UCaaS such as security concerns over cloud bases services that could hamper the growth of market. Also lack of technical skilled personnel and lack of awareness about UCaaS are the major restrain factors that could hinder the growth of market.Global Unified Communication as a Service Market Segmentation Analysis
By services, telephony and conferencing segments are dominated the market in 2021 and is expected to keep its dominance at CAGR of xx% during the forecast period. This is owing to telephony services provides electronic transmission of voice, fax, or data, between distant parties. Vendors across the world are delivering telephony and conferencing as a major product owing to the rising demand of better collaboration and communication among small and medium enterprises (SMEs). Additionally, collaboration platform and application segment is also expected to grow at high CAGR over the forecast period owing to its benefits such as security and less dependency on multiple vendors for UCaaS deployment. By organization size, large enterprises segment is dominated the market and is expected to grow at CAGR of xx% during forecast period. This is owing to an increasing adoption of mobility and BYOD trends by large enterprises. Also increasing number of small and medium enterprises across the globe is driving the growth of the market.Global Unified Communication as a Service Market Regional Analysis
Region wise, North America is dominated the UCaaS market in 2021 and is expected to maintain its dominance at CAGR of xx% during forecast period. The US and Canada are the key contributors behind the growth of market owing to the growing adoption of advanced technology by enterprises across the region. In May 2021, Microsoft Corporation announced a joint venture with Canada based ShareWeb, a leading provider of cloud-based services. Together, the companies introduced the ShareWeb UCaaS Connector. Also the presence of large numbers of UCaaS vendors across the region is another driving factor behind the growth of market. In addition, presence of large cloud providers such as IBM is also improving the growth of market in the region. The objective of the report is to present a comprehensive analysis of the Global Unified Communication as a Service Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors of the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Unified Communication as a Service Market dynamics, structure by analyzing the market segments and projects the Global Unified Communication as a Service Market. Clear representation of competitive analysis of key players by Application, price, financial position, Product portfolio, growth strategies, and regional presence in the Global Unified Communication as a Service Market make the report investor’s guide.Global Unified Communication as a Service Market Scope: Inquire before buying
Global Unified Communication as a Service Market Report Coverage Details Base Year: 2021 Forecast Period: 2022-2029 Historical Data: 2017 to 2021 Market Size in 2021: US $ 18.94 Bn. Forecast Period 2022 to 2029 CAGR: 9.5% Market Size in 2029: US $ 39.15 Bn. Segments Covered: by Services • Telephony • Unified Messaging • Conferencing • Collaboration Platforms and Applications by Organization Size • Large Enterprises • Small and Medium Enterprises (SMEs) • Public sector • Others by Industry • BFSI • Telecom and IT • Consumer Goods and Retail • Healthcare • Public Sector and Utilities • Logistics and Transportation • Travel and Hospitality • Others (Education, Media and Entertainment, and Manufacturing) Global Unified Communication as a Service Market, by Region
• North America • Europe • Asia Pacific • South America • Middle East and AfricaGlobal Unified Communication as a Service Market, Key Players
• RingCentral • 8x8 • LogMeIn • Mitel • Cisco • Vonage • Fuze, Inc. • Microsoft • Google • Verizon • BT • Orange S.A. • DialPad • StarBlue • Windstream • Alcatel-Lucent Enterprise • Intrado Corporation • NTT Communications Corporation • Masergy • Revation Systems Frequently Asked Questions: 1. Which region has the largest share in Global Unified Communication as a Service Market? Ans: North America region holds the highest share in 2021. 2. What is the growth rate of Global Unified Communication as a Service Market? Ans: The Global Unified Communication as a Service Market is growing at a CAGR of 9.5% during forecasting period 2022-2029. 3. What is scope of the Global Unified Communication as a Service market report? Ans: Global Unified Communication as a Service Market report helps with the PESTEL, PORTER, COVID-19 Impact analysis, Recommendations for Investors & Leaders, and market estimation of the forecast period. 4. Who are the key players in Global Unified Communication as a Service market? Ans: The important key players in the Global Unified Communication as a Service Market are – RingCentral, 8x8, LogMeIn, Mitel, Cisco, Vonage, Fuze, Inc., Microsoft, Google, Verizon, BT, Orange S.A., DialPad, StarBlue, Windstream, Alcatel-Lucent Enterprise, Intrado Corporation, NTT Communications Corporation, Masergy, Revation Systems, and 5. What is the study period of this market? Ans: The Global Unified Communication as a Service Market is studied from 2021 to 2029.
Global unified communication as a service market 1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: Global Unified Communication as a Service Market Size, by Market Value (US$ Bn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7. Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. Global Unified Communication as a Service Market Analysis and Forecast 6.1. Unified Communication as a Service Market Size & Y-o-Y Growth Analysis 6.1.1. North America 6.1.2. Europe 6.1.3. Asia Pacific 6.1.4. Middle East & Africa 6.1.5. South America 7. Global Unified Communication as a Service Market Analysis and Forecast, By Services 7.1. Introduction and Definition 7.2. Key Findings 7.3. Unified Communication as a Service Market Value Share Analysis, By Services 7.4. Unified Communication as a Service Market Size (US$ Bn) Forecast, By Services 7.5. Unified Communication as a Service Market Analysis, By Services 7.6. Unified Communication as a Service Market Attractiveness Analysis, By Services 8. Global Unified Communication as a Service Market Analysis and Forecast, By Organization Size 8.1. Introduction and Definition 8.2. Key Findings 8.3. Unified Communication as a Service Market Value Share Analysis, By Organization Size 8.4. Unified Communication as a Service Market Size (US$ Bn) Forecast, By Organization Size 8.5. Unified Communication as a Service Market Analysis, By Organization Size 8.6. Unified Communication as a Service Market Attractiveness Analysis, By Organization Size 9. Global Unified Communication as a Service Market Analysis and Forecast, By Industry 9.1. Introduction and Definition 9.2. Key Findings 9.3. Unified Communication as a Service Market Value Share Analysis, By Industry 9.4. Unified Communication as a Service Market Size (US$ Bn) Forecast, By Industry 9.5. Unified Communication as a Service Market Analysis, By Industry 9.6. Unified Communication as a Service Market Attractiveness Analysis, By Industry 10. Global Unified Communication as a Service Market Analysis, By Region 10.1. Unified Communication as a Service Market Value Share Analysis, By Region 10.2. Unified Communication as a Service Market Size (US$ Bn) Forecast, By Region 10.3. Unified Communication as a Service Market Attractiveness Analysis, By Region 11. North America Unified Communication as a Service Market Analysis 11.1. Key Findings 11.2. North America Unified Communication as a Service Market Overview 11.3. North America Unified Communication as a Service Market Value Share Analysis, By Services 11.4. North America Unified Communication as a Service Market Forecast, By Services 11.4.1. Telephony 11.4.2. Unified Messaging 11.4.3. Conferencing 11.4.4. Collaboration Platforms and Applications 11.5. North America Unified Communication as a Service Market Value Share Analysis, By Organization Size 11.6. North America Unified Communication as a Service Market Forecast, By Organization Size 11.6.1. Large Enterprises 11.6.2. Small and Medium Enterprises (SMEs) 11.6.3. Public sector 11.6.4. Others 11.7. North America Unified Communication as a Service Market Value Share Analysis, By Industry 11.8. North America Unified Communication as a Service Market Forecast, By Industry 11.8.1. BFSI 11.8.2. Telecom and IT 11.8.3. Consumer Goods and Retail 11.8.4. Healthcare 11.8.5. Public Sector and Utilities 11.8.6. Logistics and Transportation 11.8.7. Travel and Hospitality 11.8.8. Others (Education, Media and Entertainment, and Manufacturing) 11.9. North America Unified Communication as a Service Market Value Share Analysis, by Country 11.10. North America Unified Communication as a Service Market Forecast, by Country 11.10.1. U.S. 11.10.2. Canada 11.11. North America Unified Communication as a Service Market Analysis, by Country 11.12. U.S. Unified Communication as a Service Market Forecast, By Services 11.12.1. Telephony 11.12.2. Unified Messaging 11.12.3. Conferencing 11.12.4. Collaboration Platforms and Applications 11.13. U.S. Unified Communication as a Service Market Forecast, By Organization Size 11.13.1. Large Enterprises 11.13.2. Small and Medium Enterprises (SMEs) 11.13.3. Public sector 11.13.4. Others 11.14. U.S. Unified Communication as a Service Market Forecast, By Industry 11.14.1. BFSI 11.14.2. Telecom and IT 11.14.3. Consumer Goods and Retail 11.14.4. Healthcare 11.14.5. Public Sector and Utilities 11.14.6. Logistics and Transportation 11.14.7. Travel and Hospitality 11.14.8. Others (Education, Media and Entertainment, and Manufacturing) 11.15. Canada Unified Communication as a Service Market Forecast, By Services 11.15.1. Telephony 11.15.2. Unified Messaging 11.15.3. Conferencing 11.15.4. Collaboration Platforms and Applications 11.16. Canada Unified Communication as a Service Market Forecast, By Organization Size 11.16.1. Large Enterprises 11.16.2. Small and Medium Enterprises (SMEs) 11.16.3. Public sector 11.16.4. Others 11.17. Canada Unified Communication as a Service Market Forecast, By Industry 11.17.1. BFSI 11.17.2. Telecom and IT 11.17.3. Consumer Goods and Retail 11.17.4. Healthcare 11.17.5. Public Sector and Utilities 11.17.6. Logistics and Transportation 11.17.7. Travel and Hospitality 11.17.8. Others (Education, Media and Entertainment, and Manufacturing) 11.18. North America Unified Communication as a Service Market Attractiveness Analysis 11.18.1. By Services 11.18.2. By Organization Size 11.18.3. By Industry 11.19. PEST Analysis 11.20. Key Trends 11.21. Key Developments 12. Europe Unified Communication as a Service Market Analysis 12.1. Key Findings 12.2. Europe Unified Communication as a Service Market Overview 12.3. Europe Unified Communication as a Service Market Value Share Analysis, By Services 12.4. Europe Unified Communication as a Service Market Forecast, By Services 12.4.1. Telephony 12.4.2. Unified Messaging 12.4.3. Conferencing 12.4.4. Collaboration Platforms and Applications 12.5. Europe Unified Communication as a Service Market Value Share Analysis, By Organization Size 12.6. Europe Unified Communication as a Service Market Forecast, By Organization Size 12.6.1. Large Enterprises 12.6.2. Small and Medium Enterprises (SMEs) 12.6.3. Public sector 12.6.4. Others 12.7. Europe Unified Communication as a Service Market Value Share Analysis, By Industry 12.8. Europe Unified Communication as a Service Market Forecast, By Industry 12.8.1. BFSI 12.8.2. Telecom and IT 12.8.3. Consumer Goods and Retail 12.8.4. Healthcare 12.8.5. Public Sector and Utilities 12.8.6. Logistics and Transportation 12.8.7. Travel and Hospitality 12.8.8. Others (Education, Media and Entertainment, and Manufacturing) 12.9. Europe Unified Communication as a Service Market Value Share Analysis, by Country 12.10. Europe Unified Communication as a Service Market Forecast, by Country 12.10.1. Germany 12.10.2. U.K. 12.10.3. France 12.10.4. Italy 12.10.5. Spain 12.10.6. Rest of Europe 12.11. Europe Unified Communication as a Service Market Analysis, by Country 12.12. Germany Unified Communication as a Service Market Forecast, By Services 12.12.1. Telephony 12.12.2. Unified Messaging 12.12.3. Conferencing 12.12.4. Collaboration Platforms and Applications 12.13. Germany Unified Communication as a Service Market Forecast, By Organization Size 12.13.1. Large Enterprises 12.13.2. Small and Medium Enterprises (SMEs) 12.13.3. Public sector 12.13.4. Others 12.14. Germany Unified Communication as a Service Market Forecast, By Industry 12.14.1. BFSI 12.14.2. Telecom and IT 12.14.3. Consumer Goods and Retail 12.14.4. Healthcare 12.14.5. Public Sector and Utilities 12.14.6. Logistics and Transportation 12.14.7. Travel and Hospitality 12.14.8. Others (Education, Media and Entertainment, and Manufacturing) 12.15. U.K. Unified Communication as a Service Market Forecast, By Services 12.15.1. Telephony 12.15.2. Unified Messaging 12.15.3. Conferencing 12.15.4. Collaboration Platforms and Applications 12.16. U.K. Unified Communication as a Service Market Forecast, By Organization Size 12.16.1. Large Enterprises 12.16.2. Small and Medium Enterprises (SMEs) 12.16.3. Public sector 12.16.4. Others 12.17. U.K. Unified Communication as a Service Market Forecast, By Industry 12.17.1. BFSI 12.17.2. Telecom and IT 12.17.3. Consumer Goods and Retail 12.17.4. Healthcare 12.17.5. Public Sector and Utilities 12.17.6. Logistics and Transportation 12.17.7. Travel and Hospitality 12.17.8. Others (Education, Media and Entertainment, and Manufacturing) 12.18. France Unified Communication as a Service Market Forecast, By Services 12.18.1. Telephony 12.18.2. Unified Messaging 12.18.3. Conferencing 12.18.4. Collaboration Platforms and Applications 12.19. France Unified Communication as a Service Market Forecast, By Organization Size 12.19.1. Large Enterprises 12.19.2. Small and Medium Enterprises (SMEs) 12.19.3. Public sector 12.19.4. Others 12.20. France Unified Communication as a Service Market Forecast, By Industry 12.20.1. BFSI 12.20.2. Telecom and IT 12.20.3. Consumer Goods and Retail 12.20.4. Healthcare 12.20.5. Public Sector and Utilities 12.20.6. Logistics and Transportation 12.20.7. Travel and Hospitality 12.20.8. Others (Education, Media and Entertainment, and Manufacturing) 12.21. Italy Unified Communication as a Service Market Forecast, By Services 12.21.1. Telephony 12.21.2. Unified Messaging 12.21.3. Conferencing 12.21.4. Collaboration Platforms and Applications 12.22. Italy Unified Communication as a Service Market Forecast, By Organization Size 12.22.1. Large Enterprises 12.22.2. Small and Medium Enterprises (SMEs) 12.22.3. Public sector 12.22.4. Others 12.23. Italy Unified Communication as a Service Market Forecast, By Industry 12.23.1. BFSI 12.23.2. Telecom and IT 12.23.3. Consumer Goods and Retail 12.23.4. Healthcare 12.23.5. Public Sector and Utilities 12.23.6. Logistics and Transportation 12.23.7. Travel and Hospitality 12.23.8. Others (Education, Media and Entertainment, and Manufacturing) 12.24. Spain Unified Communication as a Service Market Forecast, By Services 12.24.1. Telephony 12.24.2. Unified Messaging 12.24.3. Conferencing 12.24.4. Collaboration Platforms and Applications 12.25. Spain Unified Communication as a Service Market Forecast, By Organization Size 12.25.1. Large Enterprises 12.25.2. Small and Medium Enterprises (SMEs) 12.25.3. Public sector 12.25.4. Others 12.26. Spain Unified Communication as a Service Market Forecast, By Industry 12.26.1. BFSI 12.26.2. Telecom and IT 12.26.3. Consumer Goods and Retail 12.26.4. Healthcare 12.26.5. Public Sector and Utilities 12.26.6. Logistics and Transportation 12.26.7. Travel and Hospitality 12.26.8. Others (Education, Media and Entertainment, and Manufacturing) 12.27. Rest of Europe Unified Communication as a Service Market Forecast, By Services 12.27.1. Telephony 12.27.2. Unified Messaging 12.27.3. Conferencing 12.27.4. Collaboration Platforms and Applications 12.28. Rest of Europe Unified Communication as a Service Market Forecast, By Organization Size 12.28.1. Large Enterprises 12.28.2. Small and Medium Enterprises (SMEs) 12.28.3. Public sector 12.28.4. Others 12.29. Rest Of Europe Unified Communication as a Service Market Forecast, By Industry 12.29.1. BFSI 12.29.2. Telecom and IT 12.29.3. Consumer Goods and Retail 12.29.4. Healthcare 12.29.5. Public Sector and Utilities 12.29.6. Logistics and Transportation 12.29.7. Travel and Hospitality 12.29.8. Others (Education, Media and Entertainment, and Manufacturing) 12.30. Europe Unified Communication as a Service Market Attractiveness Analysis 12.30.1. By Services 12.30.2. By Organization Size 12.30.3. By Industry 12.31. PEST Analysis 12.32. Key Trends 12.33. Key Developments 13. Asia Pacific Unified Communication as a Service Market Analysis 13.1. Key Findings 13.2. Asia Pacific Unified Communication as a Service Market Overview 13.3. Asia Pacific Unified Communication as a Service Market Value Share Analysis, By Services 13.4. Asia Pacific Unified Communication as a Service Market Forecast, By Services 13.4.1. Telephony 13.4.2. Unified Messaging 13.4.3. Conferencing 13.4.4. Collaboration Platforms and Applications 13.5. Asia Pacific Unified Communication as a Service Market Value Share Analysis, By Organization Size 13.6. Asia Pacific Unified Communication as a Service Market Forecast, By Organization Size 13.6.1. Large Enterprises 13.6.2. Small and Medium Enterprises (SMEs) 13.6.3. Public sector 13.6.4. Others 13.7. Asia Pacific Unified Communication as a Service Market Value Share Analysis, By Industry 13.8. Asia Pacific Unified Communication as a Service Market Forecast, By Industry 13.8.1. BFSI 13.8.2. Telecom and IT 13.8.3. Consumer Goods and Retail 13.8.4. Healthcare 13.8.5. Public Sector and Utilities 13.8.6. Logistics and Transportation 13.8.7. Travel and Hospitality 13.8.8. Others (Education, Media and Entertainment, and Manufacturing) 13.9. Asia Pacific Unified Communication as a Service Market Value Share Analysis, by Country 13.10. Asia Pacific Unified Communication as a Service Market Forecast, by Country 13.10.1. China 13.10.2. India 13.10.3. Japan 13.10.4. ASEAN 13.10.5. Rest of Asia Pacific 13.11. Asia Pacific Unified Communication as a Service Market Analysis, by Country 13.12. China Unified Communication as a Service Market Forecast, By Services 13.12.1. Telephony 13.12.2. Unified Messaging 13.12.3. Conferencing 13.12.4. Collaboration Platforms and Applications 13.13. China Unified Communication as a Service Market Forecast, By Organization Size 13.13.1. Large Enterprises 13.13.2. Small and Medium Enterprises (SMEs) 13.13.3. Public sector 13.13.4. Others 13.14. China Unified Communication as a Service Market Forecast, By Industry 13.14.1. BFSI 13.14.2. Telecom and IT 13.14.3. Consumer Goods and Retail 13.14.4. Healthcare 13.14.5. Public Sector and Utilities 13.14.6. Logistics and Transportation 13.14.7. Travel and Hospitality 13.14.8. Others (Education, Media and Entertainment, and Manufacturing) 13.15. India Unified Communication as a Service Market Forecast, By Services 13.15.1. Telephony 13.15.2. Unified Messaging 13.15.3. Conferencing 13.15.4. Collaboration Platforms and Applications 13.16. India Unified Communication as a Service Market Forecast, By Organization Size 13.16.1. Large Enterprises 13.16.2. Small and Medium Enterprises (SMEs) 13.16.3. Public sector 13.16.4. Others 13.17. India Unified Communication as a Service Market Forecast, By Industry 13.17.1. BFSI 13.17.2. Telecom and IT 13.17.3. Consumer Goods and Retail 13.17.4. Healthcare 13.17.5. Public Sector and Utilities 13.17.6. Logistics and Transportation 13.17.7. Travel and Hospitality 13.17.8. Others (Education, Media and Entertainment, and Manufacturing) 13.18. Japan Unified Communication as a Service Market Forecast, By Services 13.18.1. Telephony 13.18.2. Unified Messaging 13.18.3. Conferencing 13.18.4. Collaboration Platforms and Applications 13.19. Japan Unified Communication as a Service Market Forecast, By Organization Size 13.19.1. Large Enterprises 13.19.2. Small and Medium Enterprises (SMEs) 13.19.3. Public sector 13.19.4. Others 13.20. Japan Unified Communication as a Service Market Forecast, By Industry 13.20.1. BFSI 13.20.2. Telecom and IT 13.20.3. Consumer Goods and Retail 13.20.4. Healthcare 13.20.5. Public Sector and Utilities 13.20.6. Logistics and Transportation 13.20.7. Travel and Hospitality 13.20.8. Others (Education, Media and Entertainment, and Manufacturing) 13.21. ASEAN Unified Communication as a Service Market Forecast, By Services 13.21.1. Telephony 13.21.2. Unified Messaging 13.21.3. Conferencing 13.21.4. Collaboration Platforms and Applications 13.22. ASEAN Unified Communication as a Service Market Forecast, By Organization Size 13.22.1. Large Enterprises 13.22.2. Small and Medium Enterprises (SMEs) 13.22.3. Public sector 13.22.4. Others 13.23. ASEAN Unified Communication as a Service Market Forecast, By Industry 13.23.1. BFSI 13.23.2. Telecom and IT 13.23.3. Consumer Goods and Retail 13.23.4. Healthcare 13.23.5. Public Sector and Utilities 13.23.6. Logistics and Transportation 13.23.7. Travel and Hospitality 13.23.8. Others (Education, Media and Entertainment, and Manufacturing) 13.24. Rest of Asia Pacific Unified Communication as a Service Market Forecast, By Services 13.24.1. Telephony 13.24.2. Unified Messaging 13.24.3. Conferencing 13.24.4. Collaboration Platforms and Applications 13.25. Rest of Asia Pacific Unified Communication as a Service Market Forecast, By Organization Size 13.25.1. Large Enterprises 13.25.2. Small and Medium Enterprises (SMEs) 13.25.3. Public sector 13.25.4. Others 13.26. Rest of Asia Pacific Unified Communication as a Service Market Forecast, By Industry 13.26.1. BFSI 13.26.2. Telecom and IT 13.26.3. Consumer Goods and Retail 13.26.4. Healthcare 13.26.5. Public Sector and Utilities 13.26.6. Logistics and Transportation 13.26.7. Travel and Hospitality 13.26.8. Others (Education, Media and Entertainment, and Manufacturing) 13.27. Asia Pacific Unified Communication as a Service Market Attractiveness Analysis 13.27.1. By Services 13.27.2. By Organization Size 13.27.3. By Industry 13.28. PEST Analysis 13.29. Key Trends 13.30. Key Developments 14. Middle East & Africa Unified Communication as a Service Market Analysis 14.1. Key Findings 14.2. Middle East & Africa Unified Communication as a Service Market Overview 14.3. Middle East & Africa Unified Communication as a Service Market Value Share Analysis, By Services 14.4. Middle East & Africa Unified Communication as a Service Market Forecast, By Services 14.4.1. Telephony 14.4.2. Unified Messaging 14.4.3. Conferencing 14.4.4. Collaboration Platforms and Applications 14.5. Middle East & Africa Unified Communication as a Service Market Value Share Analysis, By Organization Size 14.6. Middle East & Africa Unified Communication as a Service Market Forecast, By Organization Size 14.6.1. Large Enterprises 14.6.2. Small and Medium Enterprises (SMEs) 14.6.3. Public sector 14.6.4. Others 14.7. Middle East & Africa Unified Communication as a Service Market Value Share Analysis, By Industry 14.8. Middle East & Africa Unified Communication as a Service Market Forecast, By Industry 14.8.1. BFSI 14.8.2. Telecom and IT 14.8.3. Consumer Goods and Retail 14.8.4. Healthcare 14.8.5. Public Sector and Utilities 14.8.6. Logistics and Transportation 14.8.7. Travel and Hospitality 14.8.8. Others (Education, Media and Entertainment, and Manufacturing) 14.9. Middle East & Africa Unified Communication as a Service Market Value Share Analysis, by Country 14.10. Middle East & Africa Unified Communication as a Service Market Forecast, by Country 14.10.1. GCC 14.10.2. South Africa 14.10.3. Rest of Middle East & Africa 14.11. Middle East & Africa Unified Communication as a Service Market Analysis, by Country 14.12. GCC Unified Communication as a Service Market Forecast, By Services 14.12.1. Telephony 14.12.2. Unified Messaging 14.12.3. Conferencing 14.12.4. Collaboration Platforms and Applications 14.13. GCC Unified Communication as a Service Market Forecast, By Organization Size 14.13.1. Large Enterprises 14.13.2. Small and Medium Enterprises (SMEs) 14.13.3. Public sector 14.13.4. Others 14.14. GCC Unified Communication as a Service Market Forecast, By Industry 14.14.1. BFSI 14.14.2. Telecom and IT 14.14.3. Consumer Goods and Retail 14.14.4. Healthcare 14.14.5. Public Sector and Utilities 14.14.6. Logistics and Transportation 14.14.7. Travel and Hospitality 14.14.8. Others (Education, Media and Entertainment, and Manufacturing) 14.15. South Africa Unified Communication as a Service Market Forecast, By Services 14.15.1. Telephony 14.15.2. Unified Messaging 14.15.3. Conferencing 14.15.4. Collaboration Platforms and Applications 14.16. South Africa Unified Communication as a Service Market Forecast, By Organization Size 14.16.1. Large Enterprises 14.16.2. Small and Medium Enterprises (SMEs) 14.16.3. Public sector 14.16.4. Others 14.17. South Africa Unified Communication as a Service Market Forecast, By Industry 14.17.1. BFSI 14.17.2. Telecom and IT 14.17.3. Consumer Goods and Retail 14.17.4. Healthcare 14.17.5. Public Sector and Utilities 14.17.6. Logistics and Transportation 14.17.7. Travel and Hospitality 14.17.8. Others (Education, Media and Entertainment, and Manufacturing) 14.18. Rest of Middle East & Africa Unified Communication as a Service Market Forecast, By Services 14.18.1. Telephony 14.18.2. Unified Messaging 14.18.3. Conferencing 14.18.4. Collaboration Platforms and Applications 14.19. Rest of Middle East & Africa Unified Communication as a Service Market Forecast, By Organization Size 14.19.1. Large Enterprises 14.19.2. Small and Medium Enterprises (SMEs) 14.19.3. Public sector 14.19.4. Others 14.20. & Africa Unified Communication as a Service Market Forecast, By Industry 14.20.1. BFSI 14.20.2. Telecom and IT 14.20.3. Consumer Goods and Retail 14.20.4. Healthcare 14.20.5. Public Sector and Utilities 14.20.6. Logistics and Transportation 14.20.7. Travel and Hospitality 14.20.8. Others (Education, Media and Entertainment, and Manufacturing) 14.21. Middle East & Africa Unified Communication as a Service Market Attractiveness Analysis 14.21.1. By Services 14.21.2. By Organization Size 14.21.3. By Industry 14.22. PEST Analysis 14.23. Key Trends 14.24. Key Developments 15. South America Unified Communication as a Service Market Analysis 15.1. Key Findings 15.2. South America Unified Communication as a Service Market Overview 15.3. South America Unified Communication as a Service Market Value Share Analysis, By Services 15.4. South America Unified Communication as a Service Market Forecast, By Services 15.4.1. Telephony 15.4.2. Unified Messaging 15.4.3. Conferencing 15.4.4. Collaboration Platforms and Applications 15.5. South America Unified Communication as a Service Market Value Share Analysis, By Organization Size 15.6. South America Unified Communication as a Service Market Forecast, By Organization Size 15.6.1. Large Enterprises 15.6.2. Small and Medium Enterprises (SMEs) 15.6.3. Public sector 15.6.4. Others 15.7. South America Unified Communication as a Service Market Value Share Analysis, By Industry 15.8. South America Unified Communication as a Service Market Forecast, By Industry 15.8.1. BFSI 15.8.2. Telecom and IT 15.8.3. Consumer Goods and Retail 15.8.4. Healthcare 15.8.5. Public Sector and Utilities 15.8.6. Logistics and Transportation 15.8.7. Travel and Hospitality 15.8.8. Others (Education, Media and Entertainment, and Manufacturing) 15.9. South America Unified Communication as a Service Market Value Share Analysis, by Country 15.10. South America Unified Communication as a Service Market Forecast, by Country 15.10.1. Brazil 15.10.2. Mexico 15.10.3. Rest of South America 15.11. South America Unified Communication as a Service Market Analysis, by Country 15.12. Brazil Unified Communication as a Service Market Forecast, By Services 15.12.1. Telephony 15.12.2. Unified Messaging 15.12.3. Conferencing 15.12.4. Collaboration Platforms and Applications 15.13. Brazil Unified Communication as a Service Market Forecast, By Organization Size 15.13.1. Large Enterprises 15.13.2. Small and Medium Enterprises (SMEs) 15.13.3. Public sector 15.13.4. Others 15.14. Brazil Unified Communication as a Service Market Forecast, By Industry 15.14.1. BFSI 15.14.2. Telecom and IT 15.14.3. Consumer Goods and Retail 15.14.4. Healthcare 15.14.5. Public Sector and Utilities 15.14.6. Logistics and Transportation 15.14.7. Travel and Hospitality 15.14.8. Others (Education, Media and Entertainment, and Manufacturing) 15.15. Mexico Unified Communication as a Service Market Forecast, By Services 15.15.1. Telephony 15.15.2. Unified Messaging 15.15.3. Conferencing 15.15.4. Collaboration Platforms and Applications 15.16. Mexico Unified Communication as a Service Market Forecast, By Organization Size 15.16.1. Large Enterprises 15.16.2. Small and Medium Enterprises (SMEs) 15.16.3. Public sector 15.16.4. Others 15.17. Mexico Unified Communication as a Service Market Forecast, By Industry 15.17.1. BFSI 15.17.2. Telecom and IT 15.17.3. Consumer Goods and Retail 15.17.4. Healthcare 15.17.5. Public Sector and Utilities 15.17.6. Logistics and Transportation 15.17.7. Travel and Hospitality 15.17.8. Others (Education, Media and Entertainment, and Manufacturing) 15.18. Rest of South America Unified Communication as a Service Market Forecast, By Services 15.18.1. Telephony 15.18.2. Unified Messaging 15.18.3. Conferencing 15.18.4. Collaboration Platforms and Applications 15.19. Rest of South America Unified Communication as a Service Market Forecast, By Organization Size 15.19.1. Large Enterprises 15.19.2. Small and Medium Enterprises (SMEs) 15.19.3. Public sector 15.19.4. Others 15.20. Rest of South America Unified Communication as a Service Market Forecast, By Industry 15.20.1. BFSI 15.20.2. Telecom and IT 15.20.3. Consumer Goods and Retail 15.20.4. Healthcare 15.20.5. Public Sector and Utilities 15.20.6. Logistics and Transportation 15.20.7. Travel and Hospitality 15.20.8. Others (Education, Media and Entertainment, and Manufacturing) 15.21. South America Unified Communication as a Service Market Attractiveness Analysis 15.21.1. By Services 15.21.2. By Organization Size 15.21.3. By Industry 15.22. PEST Analysis 15.23. Key Trends 15.24. Key Developments 16. Company Profiles 16.1. Market Share Analysis, by Company 16.2. Competition Matrix 16.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment 16.2.2. New Product Launches and Product Enhancements 16.2.3. Market Consolidation 16.2.3.1. M&A By Regions, Investment and Applications 16.2.3.2. M&A Key Players, Forward Integration and Backward 16.2.3.3. Integration 16.3. Company Profiles: Key Players 16.3.1. RingCentral 16.3.1.1. Company Overview 16.3.1.2. Financial Overview 16.3.1.3. Product Portfolio 16.3.1.4. Business Strategy 16.3.1.5. Recent Developments 16.3.1.6. Development Footprint 16.3.2. 8x8 16.3.3. LogMeIn 16.3.4. Mitel 16.3.5. Cisco 16.3.6. Vonage 16.3.7. Fuze, Inc. 16.3.8. Microsoft 16.3.9. Google 16.3.10. Verizon 16.3.11. BT 16.3.12. Orange S.A. 16.3.13. DialPad 16.3.14. StarBlue 16.3.15. Windstream 16.3.16. Alcatel-Lucent Enterprise 16.3.17. Intrado Corporation 16.3.18. NTT Communications Corporation 16.3.19. Masergy 16.3.20. Revation Systems 17. Primary Key Insights