Unified Communication as a Service Market by Services, Organization Size, Industry and Region – Global Market Size Estimation, Industry-Wide Analysis, Competitive Landscape Assessment & Long-Term Forecast to 2029
9.5%
CAGR (2022-2029)
18.94 USD Bn.
Market Size
308
Report Pages
155
Market Tables
Overview
Unified Communication as a Service Market size was US$ 18.94 Bn in 2021 and is expected to reach US$ 39.15 Bn by 2029, at a CAGR of 9.5% during forecast period.
Unified Communication as a Service Market Definition
Unified communications as a service (UCaaS) is a sub segment of software as a service, where providers deliver software products and processes through the internet. UCaaS provides a wide range of communication and collaboration software applications and services in the cloud.
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The report study has analyzed revenue impact of covid-19 pandemic on the sales revenue of market leaders, market followers and disrupters in the report and same is reflected in our analysis.
Global Unified Communication as a Service Market Dynamics
The global unified communication as a service market research report provides in-depth analysis of growth factors, restrain factors, challenges and future opportunities of the market. Growing adoption of cloud based services is the major driver factor behind the growth of market. UCaaS offers some benefits such as better collaboration, scalability, self-service, global accessibility and business continuity, which leads to the growth of market. Furthermore, increasing trends of mobility and BYOD (Bring your own device) are driving the growth of market. Also opportunities of emerging potential or less explored markets could improve the growth of market. Reduction in deployment cost and enhanced service support are the key attributes behind the growth of market.
Nevertheless, there are some downsides of UCaaS such as security concerns over cloud bases services that could hamper the growth of market. Also lack of technical skilled personnel and lack of awareness about UCaaS are the major restrain factors that could hinder the growth of market.
Global Unified Communication as a Service Market Segmentation Analysis
By services, telephony and conferencing segments are dominated the market in 2021 and is expected to keep its dominance at CAGR of xx% during the forecast period. This is owing to telephony services provides electronic transmission of voice, fax, or data, between distant parties. Vendors across the world are delivering telephony and conferencing as a major product owing to the rising demand of better collaboration and communication among small and medium enterprises (SMEs). Additionally, collaboration platform and application segment is also expected to grow at high CAGR over the forecast period owing to its benefits such as security and less dependency on multiple vendors for UCaaS deployment.
By organization size, large enterprises segment is dominated the market and is expected to grow at CAGR of xx% during forecast period. This is owing to an increasing adoption of mobility and BYOD trends by large enterprises. Also increasing number of small and medium enterprises across the globe is driving the growth of the market.
Global Unified Communication as a Service Market Regional Analysis
Region wise, North America is dominated the UCaaS market in 2021 and is expected to maintain its dominance at CAGR of xx% during forecast period. The US and Canada are the key contributors behind the growth of market owing to the growing adoption of advanced technology by enterprises across the region. In May 2021, Microsoft Corporation announced a joint venture with Canada based ShareWeb, a leading provider of cloud-based services. Together, the companies introduced the ShareWeb UCaaS Connector.
Also the presence of large numbers of UCaaS vendors across the region is another driving factor behind the growth of market. In addition, presence of large cloud providers such as IBM is also improving the growth of market in the region.
The objective of the report is to present a comprehensive analysis of the Global Unified Communication as a Service Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all the aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors of the market have been presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Unified Communication as a Service Market dynamics, structure by analyzing the market segments and projects the Global Unified Communication as a Service Market. Clear representation of competitive analysis of key players by Application, price, financial position, Product portfolio, growth strategies, and regional presence in the Global Unified Communication as a Service Market make the report investor’s guide.
Global Unified Communication as a Service Market Scope: Inquire before buying
| Global Unified Communication as a Service Market | |||
|---|---|---|---|
| Report Coverage | Details | ||
| Base Year: | 2021 | Forecast Period: | 2022-2029 |
| Historical Data: | 2017 to 2021 | Market Size in 2021: | US $ 18.94 Bn. |
| Forecast Period 2022 to 2029 CAGR: | 9.5% | Market Size in 2029: | US $ 39.15 Bn. |
| Segments Covered: | by Services | • Telephony • Unified Messaging • Conferencing • Collaboration Platforms and Applications |
|
| by Organization Size | • Large Enterprises • Small and Medium Enterprises (SMEs) • Public sector • Others |
||
| by Industry | • BFSI • Telecom and IT • Consumer Goods and Retail • Healthcare • Public Sector and Utilities • Logistics and Transportation • Travel and Hospitality • Others (Education, Media and Entertainment, and Manufacturing) |
||
Global Unified Communication as a Service Market, by Region
• North America
• Europe
• Asia Pacific
• South America
• Middle East and Africa
Global Unified Communication as a Service Market, Key Players
• RingCentral
• 8x8
• LogMeIn
• Mitel
• Cisco
• Vonage
• Fuze, Inc.
• Microsoft
• Google
• Verizon
• BT
• Orange S.A.
• DialPad
• StarBlue
• Windstream
• Alcatel-Lucent Enterprise
• Intrado Corporation
• NTT Communications Corporation
• Masergy
• Revation Systems
Frequently Asked Questions:
1. Which region has the largest share in Global Unified Communication as a Service Market?
Ans: North America region holds the highest share in 2021.
2. What is the growth rate of Global Unified Communication as a Service Market?
Ans: The Global Unified Communication as a Service Market is growing at a CAGR of 9.5% during forecasting period 2022-2029.
3. What is scope of the Global Unified Communication as a Service market report?
Ans: Global Unified Communication as a Service Market report helps with the PESTEL, PORTER, COVID-19 Impact analysis, Recommendations for Investors & Leaders, and market estimation of the forecast period.
4. Who are the key players in Global Unified Communication as a Service market?
Ans: The important key players in the Global Unified Communication as a Service Market are – RingCentral, 8x8, LogMeIn, Mitel, Cisco, Vonage, Fuze, Inc., Microsoft, Google, Verizon, BT, Orange S.A., DialPad, StarBlue, Windstream, Alcatel-Lucent Enterprise, Intrado Corporation, NTT Communications Corporation, Masergy, Revation Systems, and
5. What is the study period of this market?
Ans: The Global Unified Communication as a Service Market is studied from 2021 to 2029.
Table of Contents
Global unified communication as a service market
1. Preface
1.1. Report Scope and Market Segmentation
1.2. Research Highlights
1.3. Research Objectives
2. Assumptions and Research Methodology
2.1. Report Assumptions
2.2. Abbreviations
2.3. Research Methodology
2.3.1. Secondary Research
2.3.1.1. Secondary data
2.3.1.2. Secondary Sources
2.3.2. Primary Research
2.3.2.1. Data from Primary Sources
2.3.2.2. Breakdown of Primary Sources
3. Executive Summary: Global Unified Communication as a Service Market Size, by Market Value (US$ Bn)
4. Market Overview
4.1. Introduction
4.2. Market Indicator
4.2.1. Drivers
4.2.2. Restraints
4.2.3. Opportunities
4.2.4. Challenges
4.3. Porter’s Analysis
4.4. Value Chain Analysis
4.5. Market Risk Analysis
4.6. SWOT Analysis
4.7. Industry Trends and Emerging Technologies
5. Supply Side and Demand Side Indicators
6. Global Unified Communication as a Service Market Analysis and Forecast
6.1. Unified Communication as a Service Market Size & Y-o-Y Growth Analysis
6.1.1. North America
6.1.2. Europe
6.1.3. Asia Pacific
6.1.4. Middle East & Africa
6.1.5. South America
7. Global Unified Communication as a Service Market Analysis and Forecast, By Services
7.1. Introduction and Definition
7.2. Key Findings
7.3. Unified Communication as a Service Market Value Share Analysis, By Services
7.4. Unified Communication as a Service Market Size (US$ Bn) Forecast, By Services
7.5. Unified Communication as a Service Market Analysis, By Services
7.6. Unified Communication as a Service Market Attractiveness Analysis, By Services
8. Global Unified Communication as a Service Market Analysis and Forecast, By Organization Size
8.1. Introduction and Definition
8.2. Key Findings
8.3. Unified Communication as a Service Market Value Share Analysis, By Organization Size
8.4. Unified Communication as a Service Market Size (US$ Bn) Forecast, By Organization Size
8.5. Unified Communication as a Service Market Analysis, By Organization Size
8.6. Unified Communication as a Service Market Attractiveness Analysis, By Organization Size
9. Global Unified Communication as a Service Market Analysis and Forecast, By Industry
9.1. Introduction and Definition
9.2. Key Findings
9.3. Unified Communication as a Service Market Value Share Analysis, By Industry
9.4. Unified Communication as a Service Market Size (US$ Bn) Forecast, By Industry
9.5. Unified Communication as a Service Market Analysis, By Industry
9.6. Unified Communication as a Service Market Attractiveness Analysis, By Industry
10. Global Unified Communication as a Service Market Analysis, By Region
10.1. Unified Communication as a Service Market Value Share Analysis, By Region
10.2. Unified Communication as a Service Market Size (US$ Bn) Forecast, By Region
10.3. Unified Communication as a Service Market Attractiveness Analysis, By Region
11. North America Unified Communication as a Service Market Analysis
11.1. Key Findings
11.2. North America Unified Communication as a Service Market Overview
11.3. North America Unified Communication as a Service Market Value Share Analysis, By Services
11.4. North America Unified Communication as a Service Market Forecast, By Services
11.4.1. Telephony
11.4.2. Unified Messaging
11.4.3. Conferencing
11.4.4. Collaboration Platforms and Applications
11.5. North America Unified Communication as a Service Market Value Share Analysis, By Organization Size
11.6. North America Unified Communication as a Service Market Forecast, By Organization Size
11.6.1. Large Enterprises
11.6.2. Small and Medium Enterprises (SMEs)
11.6.3. Public sector
11.6.4. Others
11.7. North America Unified Communication as a Service Market Value Share Analysis, By Industry
11.8. North America Unified Communication as a Service Market Forecast, By Industry
11.8.1. BFSI
11.8.2. Telecom and IT
11.8.3. Consumer Goods and Retail
11.8.4. Healthcare
11.8.5. Public Sector and Utilities
11.8.6. Logistics and Transportation
11.8.7. Travel and Hospitality
11.8.8. Others (Education, Media and Entertainment, and Manufacturing)
11.9. North America Unified Communication as a Service Market Value Share Analysis, by Country
11.10. North America Unified Communication as a Service Market Forecast, by Country
11.10.1. U.S.
11.10.2. Canada
11.11. North America Unified Communication as a Service Market Analysis, by Country
11.12. U.S. Unified Communication as a Service Market Forecast, By Services
11.12.1. Telephony
11.12.2. Unified Messaging
11.12.3. Conferencing
11.12.4. Collaboration Platforms and Applications
11.13. U.S. Unified Communication as a Service Market Forecast, By Organization Size
11.13.1. Large Enterprises
11.13.2. Small and Medium Enterprises (SMEs)
11.13.3. Public sector
11.13.4. Others
11.14. U.S. Unified Communication as a Service Market Forecast, By Industry
11.14.1. BFSI
11.14.2. Telecom and IT
11.14.3. Consumer Goods and Retail
11.14.4. Healthcare
11.14.5. Public Sector and Utilities
11.14.6. Logistics and Transportation
11.14.7. Travel and Hospitality
11.14.8. Others (Education, Media and Entertainment, and Manufacturing)
11.15. Canada Unified Communication as a Service Market Forecast, By Services
11.15.1. Telephony
11.15.2. Unified Messaging
11.15.3. Conferencing
11.15.4. Collaboration Platforms and Applications
11.16. Canada Unified Communication as a Service Market Forecast, By Organization Size
11.16.1. Large Enterprises
11.16.2. Small and Medium Enterprises (SMEs)
11.16.3. Public sector
11.16.4. Others
11.17. Canada Unified Communication as a Service Market Forecast, By Industry
11.17.1. BFSI
11.17.2. Telecom and IT
11.17.3. Consumer Goods and Retail
11.17.4. Healthcare
11.17.5. Public Sector and Utilities
11.17.6. Logistics and Transportation
11.17.7. Travel and Hospitality
11.17.8. Others (Education, Media and Entertainment, and Manufacturing)
11.18. North America Unified Communication as a Service Market Attractiveness Analysis
11.18.1. By Services
11.18.2. By Organization Size
11.18.3. By Industry
11.19. PEST Analysis
11.20. Key Trends
11.21. Key Developments
12. Europe Unified Communication as a Service Market Analysis
12.1. Key Findings
12.2. Europe Unified Communication as a Service Market Overview
12.3. Europe Unified Communication as a Service Market Value Share Analysis, By Services
12.4. Europe Unified Communication as a Service Market Forecast, By Services
12.4.1. Telephony
12.4.2. Unified Messaging
12.4.3. Conferencing
12.4.4. Collaboration Platforms and Applications
12.5. Europe Unified Communication as a Service Market Value Share Analysis, By Organization Size
12.6. Europe Unified Communication as a Service Market Forecast, By Organization Size
12.6.1. Large Enterprises
12.6.2. Small and Medium Enterprises (SMEs)
12.6.3. Public sector
12.6.4. Others
12.7. Europe Unified Communication as a Service Market Value Share Analysis, By Industry
12.8. Europe Unified Communication as a Service Market Forecast, By Industry
12.8.1. BFSI
12.8.2. Telecom and IT
12.8.3. Consumer Goods and Retail
12.8.4. Healthcare
12.8.5. Public Sector and Utilities
12.8.6. Logistics and Transportation
12.8.7. Travel and Hospitality
12.8.8. Others (Education, Media and Entertainment, and Manufacturing)
12.9. Europe Unified Communication as a Service Market Value Share Analysis, by Country
12.10. Europe Unified Communication as a Service Market Forecast, by Country
12.10.1. Germany
12.10.2. U.K.
12.10.3. France
12.10.4. Italy
12.10.5. Spain
12.10.6. Rest of Europe
12.11. Europe Unified Communication as a Service Market Analysis, by Country
12.12. Germany Unified Communication as a Service Market Forecast, By Services
12.12.1. Telephony
12.12.2. Unified Messaging
12.12.3. Conferencing
12.12.4. Collaboration Platforms and Applications
12.13. Germany Unified Communication as a Service Market Forecast, By Organization Size
12.13.1. Large Enterprises
12.13.2. Small and Medium Enterprises (SMEs)
12.13.3. Public sector
12.13.4. Others
12.14. Germany Unified Communication as a Service Market Forecast, By Industry
12.14.1. BFSI
12.14.2. Telecom and IT
12.14.3. Consumer Goods and Retail
12.14.4. Healthcare
12.14.5. Public Sector and Utilities
12.14.6. Logistics and Transportation
12.14.7. Travel and Hospitality
12.14.8. Others (Education, Media and Entertainment, and Manufacturing)
12.15. U.K. Unified Communication as a Service Market Forecast, By Services
12.15.1. Telephony
12.15.2. Unified Messaging
12.15.3. Conferencing
12.15.4. Collaboration Platforms and Applications
12.16. U.K. Unified Communication as a Service Market Forecast, By Organization Size
12.16.1. Large Enterprises
12.16.2. Small and Medium Enterprises (SMEs)
12.16.3. Public sector
12.16.4. Others
12.17. U.K. Unified Communication as a Service Market Forecast, By Industry
12.17.1. BFSI
12.17.2. Telecom and IT
12.17.3. Consumer Goods and Retail
12.17.4. Healthcare
12.17.5. Public Sector and Utilities
12.17.6. Logistics and Transportation
12.17.7. Travel and Hospitality
12.17.8. Others (Education, Media and Entertainment, and Manufacturing)
12.18. France Unified Communication as a Service Market Forecast, By Services
12.18.1. Telephony
12.18.2. Unified Messaging
12.18.3. Conferencing
12.18.4. Collaboration Platforms and Applications
12.19. France Unified Communication as a Service Market Forecast, By Organization Size
12.19.1. Large Enterprises
12.19.2. Small and Medium Enterprises (SMEs)
12.19.3. Public sector
12.19.4. Others
12.20. France Unified Communication as a Service Market Forecast, By Industry
12.20.1. BFSI
12.20.2. Telecom and IT
12.20.3. Consumer Goods and Retail
12.20.4. Healthcare
12.20.5. Public Sector and Utilities
12.20.6. Logistics and Transportation
12.20.7. Travel and Hospitality
12.20.8. Others (Education, Media and Entertainment, and Manufacturing)
12.21. Italy Unified Communication as a Service Market Forecast, By Services
12.21.1. Telephony
12.21.2. Unified Messaging
12.21.3. Conferencing
12.21.4. Collaboration Platforms and Applications
12.22. Italy Unified Communication as a Service Market Forecast, By Organization Size
12.22.1. Large Enterprises
12.22.2. Small and Medium Enterprises (SMEs)
12.22.3. Public sector
12.22.4. Others
12.23. Italy Unified Communication as a Service Market Forecast, By Industry
12.23.1. BFSI
12.23.2. Telecom and IT
12.23.3. Consumer Goods and Retail
12.23.4. Healthcare
12.23.5. Public Sector and Utilities
12.23.6. Logistics and Transportation
12.23.7. Travel and Hospitality
12.23.8. Others (Education, Media and Entertainment, and Manufacturing)
12.24. Spain Unified Communication as a Service Market Forecast, By Services
12.24.1. Telephony
12.24.2. Unified Messaging
12.24.3. Conferencing
12.24.4. Collaboration Platforms and Applications
12.25. Spain Unified Communication as a Service Market Forecast, By Organization Size
12.25.1. Large Enterprises
12.25.2. Small and Medium Enterprises (SMEs)
12.25.3. Public sector
12.25.4. Others
12.26. Spain Unified Communication as a Service Market Forecast, By Industry
12.26.1. BFSI
12.26.2. Telecom and IT
12.26.3. Consumer Goods and Retail
12.26.4. Healthcare
12.26.5. Public Sector and Utilities
12.26.6. Logistics and Transportation
12.26.7. Travel and Hospitality
12.26.8. Others (Education, Media and Entertainment, and Manufacturing)
12.27. Rest of Europe Unified Communication as a Service Market Forecast, By Services
12.27.1. Telephony
12.27.2. Unified Messaging
12.27.3. Conferencing
12.27.4. Collaboration Platforms and Applications
12.28. Rest of Europe Unified Communication as a Service Market Forecast, By Organization Size
12.28.1. Large Enterprises
12.28.2. Small and Medium Enterprises (SMEs)
12.28.3. Public sector
12.28.4. Others
12.29. Rest Of Europe Unified Communication as a Service Market Forecast, By Industry
12.29.1. BFSI
12.29.2. Telecom and IT
12.29.3. Consumer Goods and Retail
12.29.4. Healthcare
12.29.5. Public Sector and Utilities
12.29.6. Logistics and Transportation
12.29.7. Travel and Hospitality
12.29.8. Others (Education, Media and Entertainment, and Manufacturing)
12.30. Europe Unified Communication as a Service Market Attractiveness Analysis
12.30.1. By Services
12.30.2. By Organization Size
12.30.3. By Industry
12.31. PEST Analysis
12.32. Key Trends
12.33. Key Developments
13. Asia Pacific Unified Communication as a Service Market Analysis
13.1. Key Findings
13.2. Asia Pacific Unified Communication as a Service Market Overview
13.3. Asia Pacific Unified Communication as a Service Market Value Share Analysis, By Services
13.4. Asia Pacific Unified Communication as a Service Market Forecast, By Services
13.4.1. Telephony
13.4.2. Unified Messaging
13.4.3. Conferencing
13.4.4. Collaboration Platforms and Applications
13.5. Asia Pacific Unified Communication as a Service Market Value Share Analysis, By Organization Size
13.6. Asia Pacific Unified Communication as a Service Market Forecast, By Organization Size
13.6.1. Large Enterprises
13.6.2. Small and Medium Enterprises (SMEs)
13.6.3. Public sector
13.6.4. Others
13.7. Asia Pacific Unified Communication as a Service Market Value Share Analysis, By Industry
13.8. Asia Pacific Unified Communication as a Service Market Forecast, By Industry
13.8.1. BFSI
13.8.2. Telecom and IT
13.8.3. Consumer Goods and Retail
13.8.4. Healthcare
13.8.5. Public Sector and Utilities
13.8.6. Logistics and Transportation
13.8.7. Travel and Hospitality
13.8.8. Others (Education, Media and Entertainment, and Manufacturing)
13.9. Asia Pacific Unified Communication as a Service Market Value Share Analysis, by Country
13.10. Asia Pacific Unified Communication as a Service Market Forecast, by Country
13.10.1. China
13.10.2. India
13.10.3. Japan
13.10.4. ASEAN
13.10.5. Rest of Asia Pacific
13.11. Asia Pacific Unified Communication as a Service Market Analysis, by Country
13.12. China Unified Communication as a Service Market Forecast, By Services
13.12.1. Telephony
13.12.2. Unified Messaging
13.12.3. Conferencing
13.12.4. Collaboration Platforms and Applications
13.13. China Unified Communication as a Service Market Forecast, By Organization Size
13.13.1. Large Enterprises
13.13.2. Small and Medium Enterprises (SMEs)
13.13.3. Public sector
13.13.4. Others
13.14. China Unified Communication as a Service Market Forecast, By Industry
13.14.1. BFSI
13.14.2. Telecom and IT
13.14.3. Consumer Goods and Retail
13.14.4. Healthcare
13.14.5. Public Sector and Utilities
13.14.6. Logistics and Transportation
13.14.7. Travel and Hospitality
13.14.8. Others (Education, Media and Entertainment, and Manufacturing)
13.15. India Unified Communication as a Service Market Forecast, By Services
13.15.1. Telephony
13.15.2. Unified Messaging
13.15.3. Conferencing
13.15.4. Collaboration Platforms and Applications
13.16. India Unified Communication as a Service Market Forecast, By Organization Size
13.16.1. Large Enterprises
13.16.2. Small and Medium Enterprises (SMEs)
13.16.3. Public sector
13.16.4. Others
13.17. India Unified Communication as a Service Market Forecast, By Industry
13.17.1. BFSI
13.17.2. Telecom and IT
13.17.3. Consumer Goods and Retail
13.17.4. Healthcare
13.17.5. Public Sector and Utilities
13.17.6. Logistics and Transportation
13.17.7. Travel and Hospitality
13.17.8. Others (Education, Media and Entertainment, and Manufacturing)
13.18. Japan Unified Communication as a Service Market Forecast, By Services
13.18.1. Telephony
13.18.2. Unified Messaging
13.18.3. Conferencing
13.18.4. Collaboration Platforms and Applications
13.19. Japan Unified Communication as a Service Market Forecast, By Organization Size
13.19.1. Large Enterprises
13.19.2. Small and Medium Enterprises (SMEs)
13.19.3. Public sector
13.19.4. Others
13.20. Japan Unified Communication as a Service Market Forecast, By Industry
13.20.1. BFSI
13.20.2. Telecom and IT
13.20.3. Consumer Goods and Retail
13.20.4. Healthcare
13.20.5. Public Sector and Utilities
13.20.6. Logistics and Transportation
13.20.7. Travel and Hospitality
13.20.8. Others (Education, Media and Entertainment, and Manufacturing)
13.21. ASEAN Unified Communication as a Service Market Forecast, By Services
13.21.1. Telephony
13.21.2. Unified Messaging
13.21.3. Conferencing
13.21.4. Collaboration Platforms and Applications
13.22. ASEAN Unified Communication as a Service Market Forecast, By Organization Size
13.22.1. Large Enterprises
13.22.2. Small and Medium Enterprises (SMEs)
13.22.3. Public sector
13.22.4. Others
13.23. ASEAN Unified Communication as a Service Market Forecast, By Industry
13.23.1. BFSI
13.23.2. Telecom and IT
13.23.3. Consumer Goods and Retail
13.23.4. Healthcare
13.23.5. Public Sector and Utilities
13.23.6. Logistics and Transportation
13.23.7. Travel and Hospitality
13.23.8. Others (Education, Media and Entertainment, and Manufacturing)
13.24. Rest of Asia Pacific Unified Communication as a Service Market Forecast, By Services
13.24.1. Telephony
13.24.2. Unified Messaging
13.24.3. Conferencing
13.24.4. Collaboration Platforms and Applications
13.25. Rest of Asia Pacific Unified Communication as a Service Market Forecast, By Organization Size
13.25.1. Large Enterprises
13.25.2. Small and Medium Enterprises (SMEs)
13.25.3. Public sector
13.25.4. Others
13.26. Rest of Asia Pacific Unified Communication as a Service Market Forecast, By Industry
13.26.1. BFSI
13.26.2. Telecom and IT
13.26.3. Consumer Goods and Retail
13.26.4. Healthcare
13.26.5. Public Sector and Utilities
13.26.6. Logistics and Transportation
13.26.7. Travel and Hospitality
13.26.8. Others (Education, Media and Entertainment, and Manufacturing)
13.27. Asia Pacific Unified Communication as a Service Market Attractiveness Analysis
13.27.1. By Services
13.27.2. By Organization Size
13.27.3. By Industry
13.28. PEST Analysis
13.29. Key Trends
13.30. Key Developments
14. Middle East & Africa Unified Communication as a Service Market Analysis
14.1. Key Findings
14.2. Middle East & Africa Unified Communication as a Service Market Overview
14.3. Middle East & Africa Unified Communication as a Service Market Value Share Analysis, By Services
14.4. Middle East & Africa Unified Communication as a Service Market Forecast, By Services
14.4.1. Telephony
14.4.2. Unified Messaging
14.4.3. Conferencing
14.4.4. Collaboration Platforms and Applications
14.5. Middle East & Africa Unified Communication as a Service Market Value Share Analysis, By Organization Size
14.6. Middle East & Africa Unified Communication as a Service Market Forecast, By Organization Size
14.6.1. Large Enterprises
14.6.2. Small and Medium Enterprises (SMEs)
14.6.3. Public sector
14.6.4. Others
14.7. Middle East & Africa Unified Communication as a Service Market Value Share Analysis, By Industry
14.8. Middle East & Africa Unified Communication as a Service Market Forecast, By Industry
14.8.1. BFSI
14.8.2. Telecom and IT
14.8.3. Consumer Goods and Retail
14.8.4. Healthcare
14.8.5. Public Sector and Utilities
14.8.6. Logistics and Transportation
14.8.7. Travel and Hospitality
14.8.8. Others (Education, Media and Entertainment, and Manufacturing)
14.9. Middle East & Africa Unified Communication as a Service Market Value Share Analysis, by Country
14.10. Middle East & Africa Unified Communication as a Service Market Forecast, by Country
14.10.1. GCC
14.10.2. South Africa
14.10.3. Rest of Middle East & Africa
14.11. Middle East & Africa Unified Communication as a Service Market Analysis, by Country
14.12. GCC Unified Communication as a Service Market Forecast, By Services
14.12.1. Telephony
14.12.2. Unified Messaging
14.12.3. Conferencing
14.12.4. Collaboration Platforms and Applications
14.13. GCC Unified Communication as a Service Market Forecast, By Organization Size
14.13.1. Large Enterprises
14.13.2. Small and Medium Enterprises (SMEs)
14.13.3. Public sector
14.13.4. Others
14.14. GCC Unified Communication as a Service Market Forecast, By Industry
14.14.1. BFSI
14.14.2. Telecom and IT
14.14.3. Consumer Goods and Retail
14.14.4. Healthcare
14.14.5. Public Sector and Utilities
14.14.6. Logistics and Transportation
14.14.7. Travel and Hospitality
14.14.8. Others (Education, Media and Entertainment, and Manufacturing)
14.15. South Africa Unified Communication as a Service Market Forecast, By Services
14.15.1. Telephony
14.15.2. Unified Messaging
14.15.3. Conferencing
14.15.4. Collaboration Platforms and Applications
14.16. South Africa Unified Communication as a Service Market Forecast, By Organization Size
14.16.1. Large Enterprises
14.16.2. Small and Medium Enterprises (SMEs)
14.16.3. Public sector
14.16.4. Others
14.17. South Africa Unified Communication as a Service Market Forecast, By Industry
14.17.1. BFSI
14.17.2. Telecom and IT
14.17.3. Consumer Goods and Retail
14.17.4. Healthcare
14.17.5. Public Sector and Utilities
14.17.6. Logistics and Transportation
14.17.7. Travel and Hospitality
14.17.8. Others (Education, Media and Entertainment, and Manufacturing)
14.18. Rest of Middle East & Africa Unified Communication as a Service Market Forecast, By Services
14.18.1. Telephony
14.18.2. Unified Messaging
14.18.3. Conferencing
14.18.4. Collaboration Platforms and Applications
14.19. Rest of Middle East & Africa Unified Communication as a Service Market Forecast, By Organization Size
14.19.1. Large Enterprises
14.19.2. Small and Medium Enterprises (SMEs)
14.19.3. Public sector
14.19.4. Others
14.20. & Africa Unified Communication as a Service Market Forecast, By Industry
14.20.1. BFSI
14.20.2. Telecom and IT
14.20.3. Consumer Goods and Retail
14.20.4. Healthcare
14.20.5. Public Sector and Utilities
14.20.6. Logistics and Transportation
14.20.7. Travel and Hospitality
14.20.8. Others (Education, Media and Entertainment, and Manufacturing)
14.21. Middle East & Africa Unified Communication as a Service Market Attractiveness Analysis
14.21.1. By Services
14.21.2. By Organization Size
14.21.3. By Industry
14.22. PEST Analysis
14.23. Key Trends
14.24. Key Developments
15. South America Unified Communication as a Service Market Analysis
15.1. Key Findings
15.2. South America Unified Communication as a Service Market Overview
15.3. South America Unified Communication as a Service Market Value Share Analysis, By Services
15.4. South America Unified Communication as a Service Market Forecast, By Services
15.4.1. Telephony
15.4.2. Unified Messaging
15.4.3. Conferencing
15.4.4. Collaboration Platforms and Applications
15.5. South America Unified Communication as a Service Market Value Share Analysis, By Organization Size
15.6. South America Unified Communication as a Service Market Forecast, By Organization Size
15.6.1. Large Enterprises
15.6.2. Small and Medium Enterprises (SMEs)
15.6.3. Public sector
15.6.4. Others
15.7. South America Unified Communication as a Service Market Value Share Analysis, By Industry
15.8. South America Unified Communication as a Service Market Forecast, By Industry
15.8.1. BFSI
15.8.2. Telecom and IT
15.8.3. Consumer Goods and Retail
15.8.4. Healthcare
15.8.5. Public Sector and Utilities
15.8.6. Logistics and Transportation
15.8.7. Travel and Hospitality
15.8.8. Others (Education, Media and Entertainment, and Manufacturing)
15.9. South America Unified Communication as a Service Market Value Share Analysis, by Country
15.10. South America Unified Communication as a Service Market Forecast, by Country
15.10.1. Brazil
15.10.2. Mexico
15.10.3. Rest of South America
15.11. South America Unified Communication as a Service Market Analysis, by Country
15.12. Brazil Unified Communication as a Service Market Forecast, By Services
15.12.1. Telephony
15.12.2. Unified Messaging
15.12.3. Conferencing
15.12.4. Collaboration Platforms and Applications
15.13. Brazil Unified Communication as a Service Market Forecast, By Organization Size
15.13.1. Large Enterprises
15.13.2. Small and Medium Enterprises (SMEs)
15.13.3. Public sector
15.13.4. Others
15.14. Brazil Unified Communication as a Service Market Forecast, By Industry
15.14.1. BFSI
15.14.2. Telecom and IT
15.14.3. Consumer Goods and Retail
15.14.4. Healthcare
15.14.5. Public Sector and Utilities
15.14.6. Logistics and Transportation
15.14.7. Travel and Hospitality
15.14.8. Others (Education, Media and Entertainment, and Manufacturing)
15.15. Mexico Unified Communication as a Service Market Forecast, By Services
15.15.1. Telephony
15.15.2. Unified Messaging
15.15.3. Conferencing
15.15.4. Collaboration Platforms and Applications
15.16. Mexico Unified Communication as a Service Market Forecast, By Organization Size
15.16.1. Large Enterprises
15.16.2. Small and Medium Enterprises (SMEs)
15.16.3. Public sector
15.16.4. Others
15.17. Mexico Unified Communication as a Service Market Forecast, By Industry
15.17.1. BFSI
15.17.2. Telecom and IT
15.17.3. Consumer Goods and Retail
15.17.4. Healthcare
15.17.5. Public Sector and Utilities
15.17.6. Logistics and Transportation
15.17.7. Travel and Hospitality
15.17.8. Others (Education, Media and Entertainment, and Manufacturing)
15.18. Rest of South America Unified Communication as a Service Market Forecast, By Services
15.18.1. Telephony
15.18.2. Unified Messaging
15.18.3. Conferencing
15.18.4. Collaboration Platforms and Applications
15.19. Rest of South America Unified Communication as a Service Market Forecast, By Organization Size
15.19.1. Large Enterprises
15.19.2. Small and Medium Enterprises (SMEs)
15.19.3. Public sector
15.19.4. Others
15.20. Rest of South America Unified Communication as a Service Market Forecast, By Industry
15.20.1. BFSI
15.20.2. Telecom and IT
15.20.3. Consumer Goods and Retail
15.20.4. Healthcare
15.20.5. Public Sector and Utilities
15.20.6. Logistics and Transportation
15.20.7. Travel and Hospitality
15.20.8. Others (Education, Media and Entertainment, and Manufacturing)
15.21. South America Unified Communication as a Service Market Attractiveness Analysis
15.21.1. By Services
15.21.2. By Organization Size
15.21.3. By Industry
15.22. PEST Analysis
15.23. Key Trends
15.24. Key Developments
16. Company Profiles
16.1. Market Share Analysis, by Company
16.2. Competition Matrix
16.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment
16.2.2. New Product Launches and Product Enhancements
16.2.3. Market Consolidation
16.2.3.1. M&A By Regions, Investment and Applications
16.2.3.2. M&A Key Players, Forward Integration and Backward
16.2.3.3. Integration
16.3. Company Profiles: Key Players
16.3.1. RingCentral
16.3.1.1. Company Overview
16.3.1.2. Financial Overview
16.3.1.3. Product Portfolio
16.3.1.4. Business Strategy
16.3.1.5. Recent Developments
16.3.1.6. Development Footprint
16.3.2. 8x8
16.3.3. LogMeIn
16.3.4. Mitel
16.3.5. Cisco
16.3.6. Vonage
16.3.7. Fuze, Inc.
16.3.8. Microsoft
16.3.9. Google
16.3.10. Verizon
16.3.11. BT
16.3.12. Orange S.A.
16.3.13. DialPad
16.3.14. StarBlue
16.3.15. Windstream
16.3.16. Alcatel-Lucent Enterprise
16.3.17. Intrado Corporation
16.3.18. NTT Communications Corporation
16.3.19. Masergy
16.3.20. Revation Systems
17. Primary Key Insights