Global Cloud Telephony Service Market Forecast and Analysis (2020-2026), by Deployment Type, by Enterprise Size, by Network, by Application, by Industry and by Region.

Global Cloud Telephony Service Market Forecast and Analysis (2020-2026), by Deployment Type, by Enterprise Size, by Network, by Application, by Industry and by Region.

Market Scenario

Global Cloud Telephony Service Market was valued USD 19.25 Bn in 2019 and is expected to reach USD 52.20 Bn by 2026 at a CAGR of 13.28% over forecast period 2020-2027. Global Cloud Telephony Service Market Global Cloud Telephony Service Market Dynamics: Cloud telephony is called as a service which helps data and voice services to be functioned by the use of internet connection by replacing a conventional phone line. Cloud telephony is an online communication system with on-demand service. It deals with different networks as well as Public Switched Telephone Networks (PSTNs) and VoIP phone systems. Major factors driving the growth of the global cloud service market are, cost-effective alternative to traditional telephony systems contain PSTN and ISDN, increasing penetration of mobile devices, growing demand for SAAS tool, increasing access to electricity in developing countries, and migration of telecom companies from traditional to IP networks this migration is owing to higher return on investment (ROI) and control capabilities of cloud telephony services. Global Cloud Telephony Service Market Segmentation Analysis Global Cloud Telephony Service Market is by Deployment type, by Enterprise Size, by Network, by Application, by Industry and by Region. By industry, market is segmented into Banking, Financial services and Insurance (BFSI), Healthcare, Retail, Media & Entertainment, Education, IT & Telecommunication and Government. Among all of these IT and Telecommunication industry held 24% market share in 2019 and expected to keep its dominance over forecast period. There are basically three trends in enterprise communications pushing users to access the cloud and letting them to do it from any device they choose, a development traditional IT communications infrastructure was not designed to handle. High concentration of IT and telecom companies and network developments in the US are helping the adoption of cloud telephony services. global cloud electronics market Global Cloud Telephony Service Market Regional Analysis: By geography, market is segmented into North America, APAC, Europe, MEA& Africa and Latin America. North America held 34% market share in 2019 and expected to keep its dominance over forecast period. The US, and Canada, are the leading countries in the North America region. The growth is attributed to the presence of large cloud telephony services solution vendors and advanced IT infrastructure to run enterprise applications and deliver services to the customers seamlessly. North America is followed by APAC. The Asia-Pacific held 28% market share over forecast period. Growing digitalization and adoption of cloud services to reduce operational costs are the major driving factors for the adoption of cloud telephony services solutions in the region. Global Cloud Telephony Service Market Competitive Landscape: The Global Cloud Telephony Service Market has the presence of a large number of players. Major players in the market are concentrating on developing new technologies to facilitate the industry with lowest time and low expenditure consuming technologies. The report covers the market leaders, potential players, followers and new entrants in the market. It will also help to understand the position of each player in the market by region, by segment with their expansion plans, R&D expenditure and organic & in-organic growth strategies such as strategic alliances, supply chain agreement and mergers & acquisition activities and patents. All major & important players are profiled, benchmarked in the report on different parameters. Some of the key players covered in this market are 8x8, Inc., AVOXI, BroadSoft, Cisco Systems, Inc., DIALPAD, Exotel Techcom Pvt. Ltd., Go 2 Market India Pvt. Ltd., Knowlarity Communications Pvt Ltd., LeadNXT, Megapath and Microsoft Corporation. These players are using several growth strategies that are mergers and acquisitions, partnerships and collaborations, and developments, to expand their presence in the global cloud telephony service market. Servetel Communications Pvt. Ltd., launched cloud telephony services to India in 2017. It will upsurge the demand for advanced communications capabilities and bring a fresh new range of connectivity solutions into the field. The objective of the report is to present a comprehensive analysis of Global Cloud Telephony Service Market including all the stakeholders of the industry. The past and current status of the industry with forecasted market size and trends are presented in the report with the analysis of complicated data in simple language. The report covers all aspects of the industry with a dedicated study of key players that includes market leaders, followers and new entrants by region. PORTER, SVOR, PESTEL analysis with the potential impact of micro-economic factors by region on the market are presented in the report. External as well as internal factors that are supposed to affect the business positively or negatively have been analyzed, which will give a clear futuristic view of the industry to the decision-makers. The report also helps in understanding Global Cloud Telephony Service Market dynamics, structure by analyzing the market segments and project the Global Cloud Telephony Service Market size. Clear representation of competitive analysis of key players by Type, price, financial position, product portfolio, growth strategies, and regional presence in the Global Cloud Telephony Service Market make the report investor’s guide.

Scope of Global Cloud Telephony Service Market

Global Cloud Telephony Service Market, by Deployment type

• Hosted • Cloud

Global Cloud Telephony Service Market, by Enterprise Size

• Small & Medium Enterprises (SME’s) • Large Enterprises

Global Cloud Telephony Service Market, by Network

• Public Switched Telephone Networks (PSTNs) • Voice over Internet Protocol (VoIP)

Global Cloud Telephony Service Market, by Application

• Conferencing • Multi-level IVR • Sales & Marketing • Customer Relationship Management (CRM) • Others

Global Cloud Telephony Service Market, by Industry

• Banking, Financial services and Insurance (BFSI) • Healthcare • Retail • Media & Entertainment • Education • IT and Telecommunication • Government

Global Cloud Telephony Service Market, by Region

• North America • Europe • Asia Pacific • Middle East and Africa • South America

Key players operating in Global Cloud Telephony Service Market

• 8x8, Inc. • AVOXI • BroadSoft • Cisco Systems, Inc. • DIALPAD • Exotel Techcom Pvt. Ltd. • Go 2 Market India Pvt. Ltd. • Knowlarity Communications Pvt Ltd. • LeadNXT • Megapath • Microsoft Corporation • Mitel Networks Corporation • Natterbox Ltd. • NetFortis • Nextiva • NFON AG • NovaCloud Pty Ltd. • NTT Communications • PortaOne, Inc. • Redcentric plc. • RingCentral, Inc. • Singtel • Solutions Infini. • Telviva • Tripudio Ltd. • VoIPStudio • Vonage Intermedia.net, Inc. • Vox Telecom Global Industrial Communication Market

Table of Contents

Global Cloud Telephony Service Market

1. Preface 1.1. Report Scope and Market Segmentation 1.2. Research Highlights 1.3. Research Objectives 2. Assumptions and Research Methodology 2.1. Report Assumptions 2.2. Abbreviations 2.3. Research Methodology 2.3.1. Secondary Research 2.3.1.1. Secondary data 2.3.1.2. Secondary Sources 2.3.2. Primary Research 2.3.2.1. Data from Primary Sources 2.3.2.2. Breakdown of Primary Sources 3. Executive Summary: Global Cloud Telephony Service Market Size, by Market Value (US$ Bn) 4. Market Overview 4.1. Introduction 4.2. Market Indicator 4.2.1. Drivers 4.2.2. Restraints 4.2.3. Opportunities 4.2.4. Challenges 4.3. Porter’s Analysis 4.4. Value Chain Analysis 4.5. Market Risk Analysis 4.6. SWOT Analysis 4.7.  Global Cloud Telephony Service Market Industry Trends and Emerging Technologies 5. Supply Side and Demand Side Indicators 6. Global Cloud Telephony Service Market Analysis and Forecast 6.1. Global Cloud Telephony Service Market Size & Y-o-Y Growth Analysis 6.1.1. North America 6.1.2. Europe 6.1.3. Asia Pacific 6.1.4. Middle East & Africa 6.1.5. South America 7. Global Cloud Telephony Service Market Analysis and Forecast, by Deployment type 7.1. Introduction and Definition 7.2. Key Findings 7.3. Global Cloud Telephony Service Market Value Share Analysis, by Deployment type 7.4. Global Cloud Telephony Service Market Size (US$ Bn) Forecast, by Deployment type 7.5. Global Cloud Telephony Service Market Analysis, by Deployment type 7.6. Global Cloud Telephony Service Market Attractiveness Analysis, by Deployment type 8. Global Cloud Telephony Service Market Analysis and Forecast, by Enterprise Size 8.1. Introduction and Definition 8.2. Key Findings 8.3. Global Cloud Telephony Service Market Value Share Analysis, by Enterprise Size 8.4. Global Cloud Telephony Service Market Size (US$ Bn) Forecast, by Enterprise Size 8.5. Global Cloud Telephony Service Market Analysis, by Enterprise Size 8.6. Global Cloud Telephony Service Market Attractiveness Analysis, by Enterprise Size 9. Global Cloud Telephony Service Market Analysis and Forecast, by Application 9.1. Introduction and Definition 9.2. Key Findings 9.3. Global Cloud Telephony Service Market Value Share Analysis, by Application 9.4. Global Cloud Telephony Service Market Size (US$ Bn) Forecast, by Application 9.5. Global Cloud Telephony Service Market Analysis, by Application 9.6. Global Cloud Telephony Service Market Attractiveness Analysis, by Application 10. Global Cloud Telephony Service Market Analysis and Forecast, by Network 10.1. Introduction and Definition 10.2. Key Findings 10.3. Global Cloud Telephony Service Market Value Share Analysis, by Network 10.4. Global Cloud Telephony Service Market Size (US$ Bn) Forecast, by Network 10.5. Global Cloud Telephony Service Market Analysis, by Network 10.6. Global Cloud Telephony Service Market Attractiveness Analysis, by Network 11. Global Cloud Telephony Service Market Analysis and Forecast, by Industry 11.1. Introduction and Definition 11.2. Key Findings 11.3. Global Cloud Telephony Service Market Value Share Analysis, by Industry 11.4. Global Cloud Telephony Service Market Size (US$ Bn) Forecast, by Industry 11.5. Global Cloud Telephony Service Market Analysis, by Industry 11.6. Global Cloud Telephony Service Market Attractiveness Analysis, by Industry 12. Global Cloud Telephony Service Market Analysis, by Region 12.1. Global Cloud Telephony Service Market Value Share Analysis, by Region 12.2. Global Cloud Telephony Service Market Size (US$ Bn) Forecast, by Region 12.3. Global Cloud Telephony Service Market Attractiveness Analysis, by Region 13. North America Cloud Telephony Service Market Analysis 13.1. Key Findings 13.2. North America Cloud Telephony Service Market Overview 13.3. North America Cloud Telephony Service Market Value Share Analysis, by Deployment type 13.4. North America Cloud Telephony Service Market Forecast, by Deployment type 13.4.1. Hosted 13.4.2. Cloud 13.5. North America Cloud Telephony Service Market Value Share Analysis, by Enterprise Size 13.6. North America Cloud Telephony Service Market Forecast, by Enterprise Size 13.6.1. Small & Medium Enterprises (SME’s) 13.6.2. Large Enterprises 13.7. North America Cloud Telephony Service Market Value Share Analysis, by Application 13.8. North America Cloud Telephony Service Market Forecast, by Application 13.8.1. Conferencing 13.8.2. Multi-level IVR 13.8.3. Sales & Marketing 13.8.4. Customer Relationship Management (CRM) 13.8.5. Others 13.9. North America Cloud Telephony Service Market Value Share Analysis, by Network 13.10. North America Cloud Telephony Service Market Forecast, by Network 13.10.1. Public Switched Telephone Networks (PSTNs) 13.10.2. Voice over Internet Protocol (VoIP) 13.11. North America Cloud Telephony Service Market Value Share Analysis, by Industry 13.12. North America Cloud Telephony Service Market Forecast, by Industry 13.12.1. Banking, Financial services and Insurance (BFSI) 13.12.2. Healthcare 13.12.3. Retail 13.12.4. Media & Entertainment 13.12.5. Education 13.12.6. IT and Telecommunication 13.12.7. Government 13.13. North America Cloud Telephony Service Market Value Share Analysis, by Country 13.14. North America Cloud Telephony Service Market Forecast, by Country 13.14.1. U.S. 13.14.2. Canada 13.15. North America Cloud Telephony Service Market Analysis, by Country 13.16. U.S. Cloud Telephony Service Market Forecast, by Deployment type 13.16.1. Hosted 13.16.2. Cloud 13.17. U.S. Cloud Telephony Service Market Forecast, by Enterprise Size 13.17.1. Small & Medium Enterprises (SME’s) 13.17.2. Large Enterprises 13.18. U.S. Cloud Telephony Service Market Forecast, by Application 13.18.1. Conferencing 13.18.2. Multi-level IVR 13.18.3. Sales & Marketing 13.18.4. Customer Relationship Management (CRM) 13.18.5. Others 13.19. U.S. Cloud Telephony Service Market Forecast, by Network 13.19.1. Public Switched Telephone Networks (PSTNs) 13.19.2. Voice over Internet Protocol (VoIP) 13.20. U.S. Cloud Telephony Service Market Forecast, by Industry 13.20.1. Banking, Financial services and Insurance (BFSI) 13.20.2. Healthcare 13.20.3. Retail 13.20.4. Media & Entertainment 13.20.5. Education 13.20.6. IT and Telecommunication 13.20.7. Government 13.21. Canada Cloud Telephony Service Market Forecast, by Deployment type 13.21.1. Hosted 13.21.2. Cloud 13.22. Canada Cloud Telephony Service Market Forecast, by Enterprise Size 13.22.1. Small & Medium Enterprises (SME’s) 13.22.2. Large Enterprises 13.23. Canada Cloud Telephony Service Market Forecast, by Application 13.23.1. Conferencing 13.23.2. Multi-level IVR 13.23.3. Sales & Marketing 13.23.4. Customer Relationship Management (CRM) 13.23.5. Others 13.24. Canada Cloud Telephony Service Market Forecast, by Network 13.24.1. Public Switched Telephone Networks (PSTNs) 13.24.2. Voice over Internet Protocol (VoIP) 13.25. Canada Cloud Telephony Service Market Forecast, by Industry 13.25.1. Banking, Financial services and Insurance (BFSI) 13.25.2. Healthcare 13.25.3. Retail 13.25.4. Media & Entertainment 13.25.5. Education 13.25.6. IT and Telecommunication 13.25.7. Government 13.26. North America Cloud Telephony Service Market Attractiveness Analysis 13.26.1. By Deployment type 13.26.2. By Enterprise Size 13.26.3. By Application 13.26.4. By Network 13.26.5. By Industry 13.27. PEST Analysis 13.28. Key Trends 13.29. Key Developments 14. Europe Cloud Telephony Service Market Analysis 14.1. Key Findings 14.2. Europe Cloud Telephony Service Market Overview 14.3. Europe Cloud Telephony Service Market Value Share Analysis, by Deployment type 14.4. Europe Cloud Telephony Service Market Forecast, by Deployment type 14.4.1. Hosted 14.4.2. Cloud 14.5. Europe Cloud Telephony Service Market Value Share Analysis, by Enterprise Size 14.6. Europe Cloud Telephony Service Market Forecast, by Enterprise Size 14.6.1. Small & Medium Enterprises (SME’s) 14.6.2. Large Enterprises 14.7. Europe Cloud Telephony Service Market Value Share Analysis, by Application 14.8. Europe Cloud Telephony Service Market Forecast, by Application 14.8.1. Conferencing 14.8.2. Multi-level IVR 14.8.3. Sales & Marketing 14.8.4. Customer Relationship Management (CRM) 14.8.5. Others 14.9. Europe Cloud Telephony Service Market Value Share Analysis, by Network 14.10. Europe Cloud Telephony Service Market Forecast, by Network 14.10.1. Public Switched Telephone Networks (PSTNs) 14.10.2. Voice over Internet Protocol (VoIP) 14.11. Europe Cloud Telephony Service Market Value Share Analysis, by Industry 14.12. Europe Cloud Telephony Service Market Forecast, by Industry 14.12.1. Banking, Financial services and Insurance (BFSI) 14.12.2. Healthcare 14.12.3. Retail 14.12.4. Media & Entertainment 14.12.5. Education 14.12.6. IT and Telecommunication 14.12.7. Government 14.13. Europe Cloud Telephony Service Market Value Share Analysis, by Country 14.14. Europe Cloud Telephony Service Market Forecast, by Country 14.14.1. Germany 14.14.2. U.K. 14.14.3. France 14.14.4. Italy 14.14.5. Spain 14.14.6. Rest of Europe 14.15. Europe Cloud Telephony Service Market Analysis, by Country 14.16. Germany Cloud Telephony Service Market Forecast, by Deployment type 14.16.1. Hosted 14.16.2. Cloud 14.17. Germany Cloud Telephony Service Market Forecast, by Enterprise Size 14.17.1. Small & Medium Enterprises (SME’s) 14.17.2. Large Enterprises 14.18. Germany Cloud Telephony Service Market Forecast, by Application 14.18.1. Conferencing 14.18.2. Multi-level IVR 14.18.3. Sales & Marketing 14.18.4. Customer Relationship Management (CRM) 14.18.5. Others 14.19. Germany Cloud Telephony Service Market Forecast, by Network 14.19.1. Public Switched Telephone Networks (PSTNs) 14.19.2. Voice over Internet Protocol (VoIP) 14.20. Germany Cloud Telephony Service Market Forecast, by Industry 14.20.1. Banking, Financial services and Insurance (BFSI) 14.20.2. Healthcare 14.20.3. Retail 14.20.4. Media & Entertainment 14.20.5. Education 14.20.6. IT and Telecommunication 14.20.7. Government 14.21. U.K. Cloud Telephony Service Market Forecast, by Deployment type 14.21.1. Hosted 14.21.2. Cloud 14.22. U.K. Cloud Telephony Service Market Forecast, by Enterprise Size 14.22.1. Small & Medium Enterprises (SME’s) 14.22.2. Large Enterprises 14.23. U.K. Cloud Telephony Service Market Forecast, by Application 14.23.1. Conferencing 14.23.2. Multi-level IVR 14.23.3. Sales & Marketing 14.23.4. Customer Relationship Management (CRM) 14.23.5. Others 14.24. U.K. Cloud Telephony Service Market Forecast, by Network 14.24.1. Public Switched Telephone Networks (PSTNs) 14.24.2. Voice over Internet Protocol (VoIP) 14.25. U.K. Cloud Telephony Service Market Forecast, by Industry 14.25.1. Banking, Financial services and Insurance (BFSI) 14.25.2. Healthcare 14.25.3. Retail 14.25.4. Media & Entertainment 14.25.5. Education 14.25.6. IT and Telecommunication 14.25.7. Government 14.26. France Cloud Telephony Service Market Forecast, by Deployment type 14.26.1. Hosted 14.26.2. Cloud 14.27. France Cloud Telephony Service Market Forecast, by Enterprise Size 14.27.1. Small & Medium Enterprises (SME’s) 14.27.2. Large Enterprises 14.28. France Cloud Telephony Service Market Forecast, by Application 14.28.1. Conferencing 14.28.2. Multi-level IVR 14.28.3. Sales & Marketing 14.28.4. Customer Relationship Management (CRM) 14.28.5. Others 14.29. France Cloud Telephony Service Market Forecast, by Network 14.29.1. Public Switched Telephone Networks (PSTNs) 14.29.2. Voice over Internet Protocol (VoIP) 14.30. France Cloud Telephony Service Market Forecast, by Industry 14.30.1. Banking, Financial services and Insurance (BFSI) 14.30.2. Healthcare 14.30.3. Retail 14.30.4. Media & Entertainment 14.30.5. Education 14.30.6. IT and Telecommunication 14.30.7. Government 14.31. Italy Cloud Telephony Service Market Forecast, by Deployment type 14.31.1. Hosted 14.31.2. Cloud 14.32. Italy Cloud Telephony Service Market Forecast, by Enterprise Size 14.32.1. Small & Medium Enterprises (SME’s) 14.32.2. Large Enterprises 14.33. Italy Cloud Telephony Service Market Forecast, by Application 14.33.1. Conferencing 14.33.2. Multi-level IVR 14.33.3. Sales & Marketing 14.33.4. Customer Relationship Management (CRM) 14.33.5. Others 14.34. Italy Cloud Telephony Service Market Forecast, by Network 14.34.1. Public Switched Telephone Networks (PSTNs) 14.34.2. Voice over Internet Protocol (VoIP) 14.35. Italy Cloud Telephony Service Market Forecast, by Industry 14.35.1. Banking, Financial services and Insurance (BFSI) 14.35.2. Healthcare 14.35.3. Retail 14.35.4. Media & Entertainment 14.35.5. Education 14.35.6. IT and Telecommunication 14.35.7. Government 14.36. Spain Cloud Telephony Service Market Forecast, by Deployment type 14.36.1. Hosted 14.36.2. Cloud 14.37. Spain Cloud Telephony Service Market Forecast, by Enterprise Size 14.37.1. Small & Medium Enterprises (SME’s) 14.37.2. Large Enterprises 14.38. Spain Cloud Telephony Service Market Forecast, by Application 14.38.1. Conferencing 14.38.2. Multi-level IVR 14.38.3. Sales & Marketing 14.38.4. Customer Relationship Management (CRM) 14.38.5. Others 14.39. Spain Cloud Telephony Service Market Forecast, by Network 14.39.1. Public Switched Telephone Networks (PSTNs) 14.39.2. Voice over Internet Protocol (VoIP) 14.40. Spain Cloud Telephony Service Market Forecast, by Industry 14.40.1. Banking, Financial services and Insurance (BFSI) 14.40.2. Healthcare 14.40.3. Retail 14.40.4. Media & Entertainment 14.40.5. Education 14.40.6. IT and Telecommunication 14.40.7. Government 14.41. Rest of Europe Cloud Telephony Service Market Forecast, by Deployment type 14.41.1. Hosted 14.41.2. Cloud 14.42. Rest of Europe Cloud Telephony Service Market Forecast, by Enterprise Size 14.42.1. Small & Medium Enterprises (SME’s) 14.42.2. Large Enterprises 14.43. Rest of Europe Cloud Telephony Service Market Forecast, by Application 14.43.1. Conferencing 14.43.2. Multi-level IVR 14.43.3. Sales & Marketing 14.43.4. Customer Relationship Management (CRM) 14.43.5. Others 14.44. Rest Of Europe Cloud Telephony Service Market Forecast, by Network 14.44.1. Public Switched Telephone Networks (PSTNs) 14.44.2. Voice over Internet Protocol (VoIP) 14.45. Rest Of Europe Cloud Telephony Service Market Forecast, by Industry 14.45.1. Banking, Financial services and Insurance (BFSI) 14.45.2. Healthcare 14.45.3. Retail 14.45.4. Media & Entertainment 14.45.5. Education 14.45.6. IT and Telecommunication 14.45.7. Government 14.46. Europe Cloud Telephony Service Market Attractiveness Analysis 14.46.1. By Deployment type 14.46.2. By Enterprise Size 14.46.3. By Application 14.46.4. By Network 14.46.5. By Industry 14.47. PEST Analysis 14.48. Key Trends 14.49. Key Developments 15. Asia Pacific Cloud Telephony Service Market Analysis 15.1. Key Findings 15.2. Asia Pacific Cloud Telephony Service Market Overview 15.3. Asia Pacific Cloud Telephony Service Market Value Share Analysis, by Deployment type 15.4. Asia Pacific Cloud Telephony Service Market Forecast, by Deployment type 15.4.1. Hosted 15.4.2. Cloud 15.5. Asia Pacific Cloud Telephony Service Market Value Share Analysis, by Enterprise Size 15.6. Asia Pacific Cloud Telephony Service Market Forecast, by Enterprise Size 15.6.1. Small & Medium Enterprises (SME’s) 15.6.2. Large Enterprises 15.7. Asia Pacific Cloud Telephony Service Market Value Share Analysis, by Application 15.8. Asia Pacific Cloud Telephony Service Market Forecast, by Application 15.8.1. Conferencing 15.8.2. Multi-level IVR 15.8.3. Sales & Marketing 15.8.4. Customer Relationship Management (CRM) 15.8.5. Others 15.9. Asia Pacific Cloud Telephony Service Market Value Share Analysis, by Network 15.10. Asia Pacific Cloud Telephony Service Market Forecast, by Network 15.10.1. Public Switched Telephone Networks (PSTNs) 15.10.2. Voice over Internet Protocol (VoIP) 15.11. Asia Pacific Cloud Telephony Service Market Value Share Analysis, by Industry 15.12. Asia Pacific Cloud Telephony Service Market Forecast, by Industry 15.12.1. Banking, Financial services and Insurance (BFSI) 15.12.2. Healthcare 15.12.3. Retail 15.12.4. Media & Entertainment 15.12.5. Education 15.12.6. IT and Telecommunication 15.12.7. Government 15.13. Asia Pacific Cloud Telephony Service Market Value Share Analysis, by Country 15.14. Asia Pacific Cloud Telephony Service Market Forecast, by Country 15.14.1. China 15.14.2. India 15.14.3. Japan 15.14.4. ASEAN 15.14.5. Rest of Asia Pacific 15.15. Asia Pacific Cloud Telephony Service Market Analysis, by Country 15.16. China Cloud Telephony Service Market Forecast, by Deployment type 15.16.1. Hosted 15.16.2. Cloud 15.17. China Cloud Telephony Service Market Forecast, by Enterprise Size 15.17.1. Small & Medium Enterprises (SME’s) 15.17.2. Large Enterprises 15.18. China Cloud Telephony Service Market Forecast, by Application 15.18.1. Conferencing 15.18.2. Multi-level IVR 15.18.3. Sales & Marketing 15.18.4. Customer Relationship Management (CRM) 15.18.5. Others 15.19. China Cloud Telephony Service Market Forecast, by Network 15.19.1. Public Switched Telephone Networks (PSTNs) 15.19.2. Voice over Internet Protocol (VoIP) 15.20. China Cloud Telephony Service Market Forecast, by Industry 15.20.1. Banking, Financial services and Insurance (BFSI) 15.20.2. Healthcare 15.20.3. Retail 15.20.4. Media & Entertainment 15.20.5. Education 15.20.6. IT and Telecommunication 15.20.7. Government 15.21. India Cloud Telephony Service Market Forecast, by Deployment type 15.21.1. Hosted 15.21.2. Cloud 15.22. India Cloud Telephony Service Market Forecast, by Enterprise Size 15.22.1. Small & Medium Enterprises (SME’s) 15.22.2. Large Enterprises 15.23. India Cloud Telephony Service Market Forecast, by Application 15.23.1. Conferencing 15.23.2. Multi-level IVR 15.23.3. Sales & Marketing 15.23.4. Customer Relationship Management (CRM) 15.23.5. Others 15.24. India Cloud Telephony Service Market Forecast, by Network 15.24.1. Public Switched Telephone Networks (PSTNs) 15.24.2. Voice over Internet Protocol (VoIP) 15.25. India Cloud Telephony Service Market Forecast, by Industry 15.25.1. Banking, Financial services and Insurance (BFSI) 15.25.2. Healthcare 15.25.3. Retail 15.25.4. Media & Entertainment 15.25.5. Education 15.25.6. IT and Telecommunication 15.25.7. Government 15.26. Japan Cloud Telephony Service Market Forecast, by Deployment type 15.26.1. Hosted 15.26.2. Cloud 15.27. Japan Cloud Telephony Service Market Forecast, by Enterprise Size 15.27.1. Small & Medium Enterprises (SME’s) 15.27.2. Large Enterprises 15.28. Japan Cloud Telephony Service Market Forecast, by Application 15.28.1. Conferencing 15.28.2. Multi-level IVR 15.28.3. Sales & Marketing 15.28.4. Customer Relationship Management (CRM) 15.28.5. Others 15.29. Japan Cloud Telephony Service Market Forecast, by Network 15.29.1. Public Switched Telephone Networks (PSTNs) 15.29.2. Voice over Internet Protocol (VoIP) 15.30. Japan Cloud Telephony Service Market Forecast, by Industry 15.30.1. Banking, Financial services and Insurance (BFSI) 15.30.2. Healthcare 15.30.3. Retail 15.30.4. Media & Entertainment 15.30.5. Education 15.30.6. IT and Telecommunication 15.30.7. Government 15.31. ASEAN Cloud Telephony Service Market Forecast, by Deployment type 15.31.1. Hosted 15.31.2. Cloud 15.32. ASEAN Cloud Telephony Service Market Forecast, by Enterprise Size 15.32.1. Small & Medium Enterprises (SME’s) 15.32.2. Large Enterprises 15.33. ASEAN Cloud Telephony Service Market Forecast, by Application 15.33.1. Conferencing 15.33.2. Multi-level IVR 15.33.3. Sales & Marketing 15.33.4. Customer Relationship Management (CRM) 15.33.5. Others 15.34. ASEAN Cloud Telephony Service Market Forecast, by Network 15.34.1. Public Switched Telephone Networks (PSTNs) 15.34.2. Voice over Internet Protocol (VoIP) 15.35. ASEAN Cloud Telephony Service Market Forecast, by Industry 15.35.1. Banking, Financial services and Insurance (BFSI) 15.35.2. Healthcare 15.35.3. Retail 15.35.4. Media & Entertainment 15.35.5. Education 15.35.6. IT and Telecommunication 15.35.7. Government 15.36. Rest of Asia Pacific Cloud Telephony Service Market Forecast, by Deployment type 15.36.1. Hosted 15.36.2. Cloud 15.37. Rest of Asia Pacific Cloud Telephony Service Market Forecast, by Enterprise Size 15.37.1. Small & Medium Enterprises (SME’s) 15.37.2. Large Enterprises 15.38. Rest of Asia Pacific Cloud Telephony Service Market Forecast, by Application 15.38.1. Conferencing 15.38.2. Multi-level IVR 15.38.3. Sales & Marketing 15.38.4. Customer Relationship Management (CRM) 15.38.5. Others 15.39. Rest of Asia Pacific Cloud Telephony Service Market Forecast, by Network 15.39.1. Public Switched Telephone Networks (PSTNs) 15.39.2. Voice over Internet Protocol (VoIP) 15.40. Rest of Asia Pacific Cloud Telephony Service Market Forecast, by Industry 15.40.1. Banking, Financial services and Insurance (BFSI) 15.40.2. Healthcare 15.40.3. Retail 15.40.4. Media & Entertainment 15.40.5. Education 15.40.6. IT and Telecommunication 15.40.7. Government 15.41. Asia Pacific Cloud Telephony Service Market Attractiveness Analysis 15.41.1. By Deployment type 15.41.2. By Enterprise Size 15.41.3. By Application 15.41.4. By Network 15.41.5. By Industry 15.42. PEST Analysis 15.43. Key Trends 15.44. Key Developments 16. Middle East & Africa Cloud Telephony Service Market Analysis 16.1. Key Findings 16.2. Middle East & Africa Cloud Telephony Service Market Overview 16.3. Middle East & Africa Cloud Telephony Service Market Value Share Analysis, by Deployment type 16.4. Middle East & Africa Cloud Telephony Service Market Forecast, by Deployment type 16.4.1. Hosted 16.4.2. Cloud 16.5. Middle East & Africa Cloud Telephony Service Market Value Share Analysis, by Enterprise Size 16.6. Middle East & Africa Cloud Telephony Service Market Forecast, by Enterprise Size 16.6.1. Small & Medium Enterprises (SME’s) 16.6.2. Large Enterprises 16.7. Middle East & Africa Cloud Telephony Service Market Value Share Analysis, by Application 16.8. Middle East & Africa Cloud Telephony Service Market Forecast, by Application 16.8.1. Conferencing 16.8.2. Multi-level IVR 16.8.3. Sales & Marketing 16.8.4. Customer Relationship Management (CRM) 16.8.5. Others 16.9. Middle East & Africa Cloud Telephony Service Market Value Share Analysis, by Network 16.10. Middle East & Africa Cloud Telephony Service Market Forecast, by Network 16.10.1. Public Switched Telephone Networks (PSTNs) 16.10.2. Voice over Internet Protocol (VoIP) 16.11. Middle East & Africa Cloud Telephony Service Market Value Share Analysis, by Industry 16.12. Middle East & Africa Cloud Telephony Service Market Forecast, by Industry 16.12.1. Banking, Financial services and Insurance (BFSI) 16.12.2. Healthcare 16.12.3. Retail 16.12.4. Media & Entertainment 16.12.5. Education 16.12.6. IT and Telecommunication 16.12.7. Government 16.13. Middle East & Africa Cloud Telephony Service Market Value Share Analysis, by Country 16.14. Middle East & Africa Cloud Telephony Service Market Forecast, by Country 16.14.1. GCC 16.14.2. South Africa 16.14.3. Rest of Middle East & Africa 16.15. Middle East & Africa Cloud Telephony Service Market Analysis, by Country 16.16. GCC Cloud Telephony Service Market Forecast, by Deployment type 16.16.1. Hosted 16.16.2. Cloud 16.17. GCC Cloud Telephony Service Market Forecast, by Enterprise Size 16.17.1. Small & Medium Enterprises (SME’s) 16.17.2. Large Enterprises 16.18. GCC Cloud Telephony Service Market Forecast, by Application 16.18.1. Conferencing 16.18.2. Multi-level IVR 16.18.3. Sales & Marketing 16.18.4. Customer Relationship Management (CRM) 16.18.5. Others 16.19. GCC Cloud Telephony Service Market Forecast, by Network 16.19.1. Public Switched Telephone Networks (PSTNs) 16.19.2. Voice over Internet Protocol (VoIP) 16.20. GCC Cloud Telephony Service Market Forecast, by Industry 16.20.1. Banking, Financial services and Insurance (BFSI) 16.20.2. Healthcare 16.20.3. Retail 16.20.4. Media & Entertainment 16.20.5. Education 16.20.6. IT and Telecommunication 16.20.7. Government 16.21. South Africa Cloud Telephony Service Market Forecast, by Deployment type 16.21.1. Hosted 16.21.2. Cloud 16.22. South Africa Cloud Telephony Service Market Forecast, by Enterprise Size 16.22.1. Small & Medium Enterprises (SME’s) 16.22.2. Large Enterprises 16.23. South Africa Cloud Telephony Service Market Forecast, by Application 16.23.1. Conferencing 16.23.2. Multi-level IVR 16.23.3. Sales & Marketing 16.23.4. Customer Relationship Management (CRM) 16.23.5. Others 16.24. South Africa Cloud Telephony Service Market Forecast, by Network 16.24.1. Public Switched Telephone Networks (PSTNs) 16.24.2. Voice over Internet Protocol (VoIP) 16.25. South Africa Cloud Telephony Service Market Forecast, by Industry 16.25.1. Banking, Financial services and Insurance (BFSI) 16.25.2. Healthcare 16.25.3. Retail 16.25.4. Media & Entertainment 16.25.5. Education 16.25.6. IT and Telecommunication 16.25.7. Government 16.26. Rest of Middle East & Africa Cloud Telephony Service Market Forecast, by Deployment type 16.26.1. Hosted 16.26.2. Cloud 16.27. Rest of Middle East & Africa Cloud Telephony Service Market Forecast, by Enterprise Size 16.27.1. Small & Medium Enterprises (SME’s) 16.27.2. Large Enterprises 16.28. Rest of Middle East & Africa Cloud Telephony Service Market Forecast, by Application 16.28.1. Conferencing 16.28.2. Multi-level IVR 16.28.3. Sales & Marketing 16.28.4. Customer Relationship Management (CRM) 16.28.5. Others 16.29. Rest of Middle East & Africa Cloud Telephony Service Market Forecast, by Network 16.29.1. Public Switched Telephone Networks (PSTNs) 16.29.2. Voice over Internet Protocol (VoIP) 16.30. Rest of Middle East & Africa Cloud Telephony Service Market Forecast, by Industry 16.30.1. Banking, Financial services and Insurance (BFSI) 16.30.2. Healthcare 16.30.3. Retail 16.30.4. Media & Entertainment 16.30.5. Education 16.30.6. IT and Telecommunication 16.30.7. Government 16.31. Middle East & Africa Cloud Telephony Service Market Attractiveness Analysis 16.31.1. By Deployment type 16.31.2. By Enterprise Size 16.31.3. By Application 16.31.4. By Network 16.31.5. By Industry 16.32. PEST Analysis 16.33. Key Trends 16.34. Key Developments 17. South America Cloud Telephony Service Market Analysis 17.1. Key Findings 17.2. South America Cloud Telephony Service Market Overview 17.3. South America Cloud Telephony Service Market Value Share Analysis, by Deployment type 17.4. South America Cloud Telephony Service Market Forecast, by Deployment type 17.4.1. Hosted 17.4.2. Cloud 17.5. South America Cloud Telephony Service Market Value Share Analysis, by Enterprise Size 17.6. South America Cloud Telephony Service Market Forecast, by Enterprise Size 17.6.1. Small & Medium Enterprises (SME’s) 17.6.2. Large Enterprises 17.7. South America Cloud Telephony Service Market Value Share Analysis, by Application 17.8. South America Cloud Telephony Service Market Forecast, by Application 17.8.1. Conferencing 17.8.2. Multi-level IVR 17.8.3. Sales & Marketing 17.8.4. Customer Relationship Management (CRM) 17.8.5. Others 17.9. South America Cloud Telephony Service Market Value Share Analysis, by Network 17.10. South America Cloud Telephony Service Market Forecast, by Network 17.10.1. Public Switched Telephone Networks (PSTNs) 17.10.2. Voice over Internet Protocol (VoIP) 17.11. South America Cloud Telephony Service Market Value Share Analysis, by Industry 17.12. South America Cloud Telephony Service Market Forecast, by Industry 17.12.1. Banking, Financial services and Insurance (BFSI) 17.12.2. Healthcare 17.12.3. Retail 17.12.4. Media & Entertainment 17.12.5. Education 17.12.6. IT and Telecommunication 17.12.7. Government 17.13. South America Cloud Telephony Service Market Value Share Analysis, by Country 17.14. South America Cloud Telephony Service Market Forecast, by Country 17.14.1. Brazil 17.14.2. Mexico 17.14.3. Rest of South America 17.15. South America Cloud Telephony Service Market Analysis, by Country 17.16. Brazil Cloud Telephony Service Market Forecast, by Deployment type 17.16.1. Hosted 17.16.2. Cloud 17.17. Brazil Cloud Telephony Service Market Forecast, by Enterprise Size 17.17.1. Small & Medium Enterprises (SME’s) 17.17.2. Large Enterprises 17.18. Brazil Cloud Telephony Service Market Forecast, by Application 17.18.1. Conferencing 17.18.2. Multi-level IVR 17.18.3. Sales & Marketing 17.18.4. Customer Relationship Management (CRM) 17.18.5. Others 17.19. Brazil Cloud Telephony Service Market Forecast, by Network 17.19.1. Public Switched Telephone Networks (PSTNs) 17.19.2. Voice over Internet Protocol (VoIP) 17.20. Brazil Cloud Telephony Service Market Forecast, by Industry 17.20.1. Banking, Financial services and Insurance (BFSI) 17.20.2. Healthcare 17.20.3. Retail 17.20.4. Media & Entertainment 17.20.5. Education 17.20.6. IT and Telecommunication 17.20.7. Government 17.21. Mexico Cloud Telephony Service Market Forecast, by Deployment type 17.21.1. Hosted 17.21.2. Cloud 17.22. Mexico Cloud Telephony Service Market Forecast, by Enterprise Size 17.22.1. Small & Medium Enterprises (SME’s) 17.22.2. Large Enterprises 17.23. Mexico Cloud Telephony Service Market Forecast, by Application 17.23.1. Conferencing 17.23.2. Multi-level IVR 17.23.3. Sales & Marketing 17.23.4. Customer Relationship Management (CRM) 17.23.5. Others 17.24. Mexico Cloud Telephony Service Market Forecast, by Network 17.24.1. Public Switched Telephone Networks (PSTNs) 17.24.2. Voice over Internet Protocol (VoIP) 17.25. Mexico Cloud Telephony Service Market Forecast, by Industry 17.25.1. Banking, Financial services and Insurance (BFSI) 17.25.2. Healthcare 17.25.3. Retail 17.25.4. Media & Entertainment 17.25.5. Education 17.25.6. IT and Telecommunication 17.25.7. Government 17.26. Rest of South America Cloud Telephony Service Market Forecast, by Deployment type 17.26.1. Hosted 17.26.2. Cloud 17.27. Rest of South America Cloud Telephony Service Market Forecast, by Enterprise Size 17.27.1. Small & Medium Enterprises (SME’s) 17.27.2. Large Enterprises 17.28. Rest of South America Cloud Telephony Service Market Forecast, by Application 17.28.1. Conferencing 17.28.2. Multi-level IVR 17.28.3. Sales & Marketing 17.28.4. Customer Relationship Management (CRM) 17.28.5. Others 17.29. Rest of South America Cloud Telephony Service Market Forecast, by Network 17.29.1. Public Switched Telephone Networks (PSTNs) 17.29.2. Voice over Internet Protocol (VoIP) 17.30. Rest of South America Cloud Telephony Service Market Forecast, by Industry 17.30.1. Banking, Financial services and Insurance (BFSI) 17.30.2. Healthcare 17.30.3. Retail 17.30.4. Media & Entertainment 17.30.5. Education 17.30.6. IT and Telecommunication 17.30.7. Government 17.31. South America Cloud Telephony Service Market Attractiveness Analysis 17.31.1. By Deployment type 17.31.2. By Enterprise Size 17.31.3. By Application 17.31.4. By Network 17.31.5. By Industry 17.32. PEST Analysis 17.33. Key Trends 17.34. Key Developments 18. Company Profiles 18.1. Market Share Analysis, by Company 18.2. Competition Matrix 18.2.1. Competitive Benchmarking of key players by price, presence, market share, Applications and R&D investment 18.2.2. New Product Launches and Product Enhancements 18.2.3. Market Consolidation 18.2.3.1. M&A by Regions, Investment and Applications 18.2.3.2. M&A Key Players, Forward Integration and Backward Integration 18.3. Company Profiles: Key Players 18.3.1. 8x8, Inc. 18.3.1.1. Company Overview 18.3.1.2. Financial Overview 18.3.1.3. Product Portfolio 18.3.1.4. Business Strategy 18.3.1.5. Recent Developments 18.3.1.6. Developing Footprint 18.3.2. AVOXI 18.3.3. BroadSoft 18.3.4. Cisco Systems, Inc. 18.3.5. DIALPAD 18.3.6. Exotel Techcom Pvt. Ltd. 18.3.7. Go 2 Market India Pvt. Ltd. 18.3.8. Knowlarity Communications Pvt Ltd. 18.3.9. LeadNXT 18.3.10. Megapath 18.3.11. Microsoft Corporation 18.3.12. Mitel Networks Corporation 18.3.13. Natterbox Ltd. 18.3.14. NetFortis 18.3.15. Nextiva 18.3.16. NFON AG 18.3.17. NovaCloud Pty Ltd. 18.3.18. NTT Communications 18.3.19. PortaOne, Inc. 18.3.20. Redcentric plc. 18.3.21. RingCentral, Inc. 18.3.22. Singtel 18.3.23. Solutions Infini. 18.3.24. Telviva 18.3.25. Tripudio Ltd. 18.3.26. VoIPStudio 18.3.27. Vonage Intermedia.net, Inc. 18.3.28. Vox Telecom 19. Primary Key Insights

About This Report

Report ID26948
Published DateFeb 2019
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