The report of global customer relationship management market by Solution (Social Monitoring, Social Mapping, Social Middleware, Social Management, Social Measurement) Application (Marketing, Sales, Customer support & service, Others) Deployment Mode (On-demand (SaaS and PaaS), On-premise, Hybrid) Industry (Academia & Government, Automotive, Transportation and Logistics, BFSI, Consumer Goods and Retail, Energy, Power and Utilities, Healthcare, Others) Region (North America, Europe, Asia Pacific, South America, Middle East and Africa) is expected to reach US$ XX Bn by 2027, at a CAGR of 36.5% during a forecast period.
Customer relationship management (CRM) is the business strategy, technologies, and practices which are used by the various businesses to manage customer relationships to improve customer service, to drive sales growth and revenues. CRM software is a computer program that is designed to assist businesses manages various business tasks such as customer interaction, data and support, automate sales, track leads, and others.
Customer support and service application is witnessing the fastest growth at CAGR of XX%.
CRM solution is widely used in many applications such as in marketing, sales, customer support and services, and others. Customer support and service application is projected to witness fast growth at CAGR of XX% during the forecast period. Growing demand for data-driven management solutions by various businesses to fulfill their customers’ needs and expectations to improve customer-business relationships is attributed to the growth of the market.
North America is witnessing the fastest growth at CAGR of XX%.
Region-wise, North America held the largest market share and is expected to witness a high growth rate during the forecast period. The US and Canada are key contributors to the growth of the market. This is owing to the massive presence of leading CRM service providers across the region. Changing the infrastructure of the organizations and adoption of advanced technologies such as information technology, business rules, and databases is impelling the growth of the market.
The Asia Pacific and Europe are expected to witness the second and third largest market share during the forecast period. The UK, France, India, China, and Japan are dominating the market in the respective regions. This is owing to the growing adoption of CRM solutions in retail, call centers, social media, and banking sector across the region.
Maximize Market Research, India market research firm with a dedicated team of specialists and data has carried out extensive research about the Global Customer Relationship Management Market. The report encompasses the market by different segments and regions, providing an in-depth analysis of the overall industry ecosystem, useful for making an informed strategic decision by the key stakeholders in the industry. Importantly, the report delivers forecasts and share of the market, further giving an insight into the market dynamics and future opportunities that might exist in the Global Customer Relationship Management Market. The driving forces, as well as considerable restraints, have been explained in depth. In addition to this, competitive landscape describing the strategic growth of the competitors has been taken into consideration for enhancing market know-how of our clients and at the same time explains Global Customer Relationship Management Market positioning of competitors.
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